Hotel Aruma

The hotel staff is known for being very friendly and accommodating. One guest mentioned that the receptionist was amazing, friendly, and even opened the door at 3:15 am for a tour. Overall, the staff strives to make a positive difference in guests' experiences.

While some guests found the food to be not that great, many appreciated the friendly staff who made up for it. One guest mentioned that the coffee was a mixed bag of coffee powder and milk powder, which was not to their liking.

Some guests mentioned issues with insects in the rooms, lack of hot water, small room sizes, and loud children playing in the pool until late at night. Additionally, there were complaints about the Wi-Fi not working in some rooms.

The hotel's location near the main street is convenient for exploring the area, according to several guests. It's perfect for trips and provides easy access to nearby attractions.

February is both the low and high season at the hotel. Visitors can expect varying room rates and availability during this time. It's advisable to plan accordingly based on personal preferences and travel plans.

Some guests reported being charged more than the amount shown on booking websites, so it's advisable to double-check the room rates before booking.

Several guests mentioned encountering insects in their rooms, so consider taking precautions such as insect repellent or requesting pest control if this is a concern for you.

The hotel staff received numerous positive comments for their friendliness and helpfulness, particularly the receptionist. Expect a warm welcome and personalized service during your stay.

If you prefer a quieter environment, be aware that some guests found the pool area to be noisy, especially with children playing until late at night. Consider requesting a room away from the pool for a more peaceful experience.

Some guests noted that the rooms were small and that hot water was not consistently available. Keep this in mind when selecting a room and manage your expectations accordingly.

While the hotel advertises Wi-Fi available in all areas, some guests reported issues with the Wi-Fi not working in their rooms. It may be helpful to confirm the Wi-Fi connectivity upon check-in.

Several guests expressed mixed opinions about the food, with some finding it subpar. If dining at the hotel, it might be best to set expectations accordingly or explore dining options in the nearby area.

The hotel's location near the main street was praised by multiple guests, making it convenient for exploring the surrounding area and accessing local amenities.

Consider opting for a room with a balcony, as guests mentioned that the views from these rooms were enjoyable, adding an extra element to the stay.

If you plan to visit Tikal or other attractions, the hotel's receptionist received praise for assisting guests with tour arrangements, including early morning tours.