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Beautiful hotel and beautiful views. Love the Hotel Galvez and sister property Tremont. Never miss an opportunity to stay when the rates are low.
Nothing the staff never called back over booked and we did not get to stay. They would not return call. We lost 211.00 and never got to stay there. Everything staff promised to call placed on hold multiple times would not assist. Worst experience with a hotel ever.
The staff was friendly from the second we pulled in and through our entire stay. We were there to celebrate a birthday and came back to an awesome surprise in our room after relaxing at the pool all day. While at the pool we had Hope as our waitress and she was awesome. She remembered our names and drinks and constantly made sure we were satisfied. There wasn't a single thing we disliked.
excellent location right on the seawall. You can park your own car in their parking garage without the need to valet. staff was nice. The entire facility is very old, the rooms are small, overall dirty due to poor maintenance.
Absolutely nothing. Completely unprofessional in the way they handled the entire situation. Best part of my short time there was the valet service. After traveling all day I called them about 10:30 and told them that we were still on our way. They had called me around 6:00pm to make sure I was still coming and everything was fine. When I made the later phone call, everyone at the front desk kept putting me on hold. No one had an answer to why my room was not going to be available. Once someone finally picked up, I was told that there was a water leak and that they had been trying to contact me for the past hour. They told me that all they had on file was a 1-800 number when if fact they had called me several hours earlier. She said that she had been calling a long list of people about it but when we asked how many rooms were damaged... 2 was the given answer. So why would you have a LONG list if it was only two rooms. At that point they were willing to put us up somewhere else but had not already booked a room for us. They said they would call back in five minutes when they had booked us a room elsewhere. After 25 minutes we decided to call back and management told us that they were unsure if they were going to be able to put us up somewhere. Once we got to the hotel they directed us to the San Luis Resort and told us we would be there for the night. When I asked about the other night, the manager was confused and not sure what to say. It was a terrible experience all the way around. I WOULD NOT RECOMMEND THIS PLACE. Management is better at a fast food restaurant...
Great location and friendly helpful staff. Bathrooms need some updating.
Super comfy bed and beautiful building. Friendly staff and great pool area.
Staff was amazing! We told them it was Our Anniversary and there was champagne and chocolate covered strawberries waiting for us when we can back from dinner! The shuttle to the strand was also great very convenient so we could attend Dickens on the Strand! Room was small and there was a wedding going on the night we stayed we could hear all the wedding guests screaming when the bride and groom left at like 11:30pm. It took a whole for the crowd to leave and quit down.
Beautiful hotel, wonderful location. Terrible housekeeping staff and front desk. Managers did comp our breakfast and offered to move us the last night. Too little too late. Lazy housekeeper to busy talking to maintenance men. When we asked why she didn't empty the water from the ice bucket she said she wasn't allowed? Dirty glasses left in the room. No drawer space - literally we had to store our belongings in the night stand. And this is luxury?
The heated pool was a nice treat
The pool was beautiful, though more than one hot tub would have been nice. The hotel is gorgeous and the staff was wonderful. Our bathroom did not look like it had been cleaned very well. There was hair all over the counter and floor when we got there, and we had just walked in.
Great location. Friendly staff. Airy, light room faced the city, and we watched a huge tour boat dock. Live music made it lively and fun in the lobby Friday evening. We parked our car and were surprised by the trash laying around in the parking garage.
The resort was great , but I wished they had informed people on their website the pool was closed. That was the main reason we chose that hotel. The staff was great and we were shuttled to he Hilton next door to swim. Rooms comfortable as well.
Loved the pool area and food! Very concerned with the overall safety of the hotel. During our stay, someone was able to gain access to our hotel room at 5:30am in the morning. We caught the individual off guard by waking up, and immediately called the hotel staff. After calling twice, our call was finally answered and we received a vague response. We inquired around the issue upon check-out, but received no information. The hotel was lovely, but I do not know if I can recommend the San Luis after this disregard for client's safety.
The pool He air condition was super loud and could not sleep. There were roaches in our room.
Extremely high end resort at a price the most people can afford.
Beautiful view and very comfortable room in general. We happened to get a room with no hair dryer, but I'm sure they will take care of that.
I like how everything was close by and loved how they were able to quickly change my room The long wait to talk to someone at the front desk every time.
The view, staff were very friendly No makeup mirror in bathroom, additional counter space in bathroom. Very nice but expensive.
Overall this was a very nice hotel. We stayed on the 16th floor which is considered their VIP floor. It was nicer then the others. Party of the resort is made up of condos which makes the hotel appear bigger then it is. The food at the bistro was amazing. HUGE portions! The room service was ok. Not the most friendly staff. The pool was really nice, heated and lit. Great swim up bar. The staff at the front desk were not the friendliest. Very short and easily irritated. There is a resort tax/fee on almost every purchase. Also the snacks that they mention on the VIP levels are merely bottled water and candy. The breakfast is muffins and coffee. Not really a balance for the buck.
Rooms were great! Clean, even by our high standards. Food in the hotel was great, especially the breakfast. No need to leave the resort. Staff were nice as expected on this level of hotel. Love the Christmas decorations! Room service charging $4 per bottle of water is absurd. I understand a need for profit but since one bottle is less than 10 cents at any local store (when bought in a bundle) this seems just plain wrong. Valet should be included in the room charge especially when your guest is on crutches, although I never asked, it would have been nice for them to waive that charge.
The Bistro staff took care of my wife as she had to wait until 4 to check in. We have been to the resort in the past, and will return but ( and no offense to Kayak/Priceline) we'll have to book direct with the San Luis if we want the service to be "right" 1. Check in was unpleasant, I felt second rate since we didn't book thru the hotel. We were reminded of this several time.."if you would have booked thru us..." 2. We couldn't check in until 4 pm, even thought the place was very much unoccupied (you can tell, the parking lots were very free) 3. The Steakhouse was expensive, and the steak was the chewiest thing I've ever had. The service was REALLY slow.
The pool is great . The Itialian restaurant was a huge hit with our son saiid the pizza was amazing.
This hotel was amazing! It met all expectations and then some. The room was updated, and well appointed. Views from the 15th floor were incredible and nearly 360 degrees. The lobby was equally amazing. The pool was our favorite part. It was well heated and comfortable. The air temp was in the high 50s, and we stayed nice and warm in the water. The staff was equally amazing. Angelique (pool staff) was equally charismatic and attentive! She paid special attention to my kids and made the trip even better for them. Overall, a great trip. No refrigerators in the room
The service was great! Pool bar Lina Colodas by far the best on the island! Perfect location! Only thing we wished were better were the pool hours! After dinner on the island it would have been nice to come back to the hot tub for some drinks!
It was very clean and quiet. Nice addition was the transportation to the cruise terminal
Worst bed I've ever slept in.
We have 2 young children and one of them is in a wheelchair so at the last minute we decided to go on a 3 day getaway . The staff was extremely helpful and the hotel layout made it very easy for us to maneuver around with a wheelchair and various bags for the pool or beach. The pool was had a lazy river and at night you can see the volcano from the Rainforest Cafe. We even took a bike ride to Pleasure Pier. Great getaway for the family but the wife and I can see how this could easily be an adult vacation for our likes. Thanks Hilton The balcony view was amazing with the beach and the working volcano. I never approached the staff about this but I was wondering if they could provide some sort of protection on the balconies. My 1 1/2 yr could almost fit through the balcony bars and I understand that this is the job of the parent but it would of been amazing if she cold watch through the bars with out me having a death grip on her lol. Like I said I never approached the staff so they may have a solution.
Pool Mold mold mold. I was there for a relaxing weekend and the amount of black mold in the bathroom on the ceiling and above the door was shameful. That doesn't happen overnight and that was the excuse I was given and most definitely not work the $600 for two nights. Hilton wouldn't even help rebate and portion because I payed through kayak and not them.
Love how all the hotel guests were happy and that restaurant was near Room was extremely too small. Room was too far in the back
It was my birthday weekend. We made last minute plans to come in and we had an amazing time. The staff is awesome
Check in was a breeze thanks to the friendly front desk staff. We then went up to our room and I couldn't believe how spacious and clean the room was. Beds were comfortable and bath towels were nice and oversized! Mini fridge and coffee maker were a plus too. Headed down to check out the pool, which was beautiful! Plenty of lounge chairs and beach towels were provided. A swim up bar offered drinks and a good menu. Every staff member we encountered was so friendly and more than accommodating. Our 5 year old son uses a wheelchair and everyone was so sweet to him. We were only there one night, but we will definitely be back! I've already told several friends and family about how great the Hilton was! Thanks for everything!
Easy check in! Right by the beach! Easy access to the beach! Room very comfortable and luxurious! Would stay again! While asleep rolled over in the bed and was stuck by pen of a name tag that happened to be in the bed of an employee that was open.
Too much noisy around our room,family's really loud at night time could not rest well.
Within walking distance of beaches, restaurants, and any type of eating establishment you would want. For the price of the room, I think breakfast included would have been a nice amenity instead of $16 a person. I went down the street and had a full breakfast for $7.
The staff is so friendly, I've never stayed at a more friendly hotel. Every single person working there greeted me with a big smile and " hello, how are you? Hope you have a wonderful day/ evening." Even the house keepers greeted me in the same way. Everyone seemed to love their jobs and are happy to serve. I will definately stay here again. Brenda
Clean, great staff, great location. Promised room on floors 4-6, but was assigned room on 1st floor. My wife and daughters traveling alone and did not feel safe on 1st floor right by back entrance near pool.
The view and that's about all. Front door is outside, you get soaked and its a wind tunnel. Rude staff. Door was broken and we spent over an hour waiting for the "maintence man" to fix it. All which caused us to miss the show we were trying to catch because we weren't able to change. Never again.
The internet problem was explained why it kept disconnecting Internet could only handle 2 devices at a time. Pool was cold. There was a cold front and they didn't turn on the heater.
The staff was friendly. Our room was clean and very comfortable. We have stayed at this hotel before when we took a cruise this is why we booked again. The hotel was full so we booked through a third party. When we arrived we were told because we booked third party we could only have a room on the first or second floor. we were a little upset that we would not have a view of the ocean but all in all our stay was very nice.
The rooms are quite, clean, and up to date. That staff is extremely friendly and welcoming.
Staff was excellent. Location was excellent. Room was very nice and clean. Wind noise coming through window and door.
The AC was broken and the bathroom door wouldn't shut, as if the door was too big for the frame. Staff seemed drunk also was so loud. Not very clean, we ended up leaving and checking into another hotel at 11:00pm and my husband had a early surgery the next morning.
Great location, computers with printer available, nice pool, great club attached, friendly staff. The ice machine on our floor did not work. We had to take the elevator to another floor and trying to get an elevator took forever.
Waterfront rooms and pool. Plenty of activities for kids. No Continental breakfast
The view was breathe taking
Double billing issue that I will now have to resolve will never use this website again .. Second time I've had an issue of this sort vCant believe you idiots can't figure a way ...he'll never mind y'all don't care
Good value. Beach view is wonderful from the end of 3rd floor we were in 323 or 4th and above. I paid $115 a night and would be a good value up to $150. Beds are comfortable and rooms are nice with beach view with balcony. I had a 2 queen bed stay. I like the fact that it is only 8 floors compared to the extremely large San Luis next door; however you cannot swim at the pool at San Luis just spend $$ Elevators are slow, but be patient you are on vacation. Who watches TV and talks about internet connections? Pool is small and full of kids, but I spent $$ next door at San Luis and asked for a guest pass for myself and didn't use their pool just the ocean for me. They need a fresh water shower for washing before entering property!!!
I wish that the restaurant had more of a breakfast menu
The location is excellent for night life, restaurants and boutiques. It's very convenient if you're departing or arriving from a cruise. The historic aspect is impressive. We had an inner room facing the courtyard and the noise from the bar area earlier in the evening was a bit distracting. The jazz band was enjoyable, but we were tired and just unwinding from a long day. The low flow toilet was also a drawback.
The hotel was beautiful. My room was very comfortable and the service was great.
Beautiful rooms. Pictures don't do them justice.
Location was great and staff was amazing Our stay was ok except for one major problem. We returned to our room one day to find a blade of the fan laying on our pillow. The blade snapped of at the metal joint and if we would have been asleep it would have been really bad since the fan was on. Got a new room but worried that night it could happen again and affected our sleep.
It was very clean and comfortable. We enjoyed the boutique aspect and it was within walking distance to restaurants. It didn't have its own pool.
We liked the setting, the history, the looks. No parking area, a little noisy at times.
Beautiful place to stay, excellent staff vary professional.
I loved the musicians in the lobby
The rooms are good. The staff is good. The valet is good. Overall good stay. The bar was very pricey.
Proximity to The Strand Entrance is not handicap accessible. Only stairs available.
The room sizes were good. The pictures are deceiving in that it looks like there is a pool on site when you actually have to take a shuttle to another hotel. There isn't a restaurant on site only a coffee shop. The rooftop bar is only open after 5:00. The lighting in the room and bathroom was terrible.
Air went out the 1st night and didn't have hot water the next morning. Room issues and inflated prices
Very Kid Friendly, lots of Activities, Close to Everything Galveston has to offer. Water pressure to the showers is pretty weak.
We have stayed at All the finer Hotels on Galveston Island. Moody Gardens is by far the Nicest, cleanest and updated Hotel on the island. We were in town meeting with a Real Estate agent and decided to give Moody Gardens a try since we had never stayed there. We were Pleasantly Surprised. This Hotel was Spotless and the staff was more than friendly and seemed Happy to be there. We couldn't stay longer. This Hotel is Not on the beach so that might be a drawback for some. It does however have the waterpark which is the bomb for kids.
The room was immaculate, fresh and updated. The lobby, cafe and upstairs lounge were also comfortable and well furnished. The grounds were beautifully manicured. We were able to come and go to the convention center without having to go outside. The tour through the Rain Forest was intriguing. Thank you for the efficient shuttle service. I wish we could have stayed longer. The time it took to check-in was longer than average. The cafe waitress at breakfast was unacceptably slow to attend. Thankfully a bus boy stopped at our table to ask if we'd been helped, then went to get someone to get us menus. Our meals arrived barely warm. We had to ask for water during the meal also. The cafe service did not match the luxury of the rest of our stay.
Cleanliness atmosphere the hospitality
let just say what's not to like, this place was a blast No microwave was the only thing
The room decor and comfort was nice. What followed was distressing...... My purse was stolent in front of the reception desk. I spoke out openly in the lobby stating, " My purse was stolen help!" No one came to help. I went to the reception desk and said the same thing, described the purse to the receptionist at the checkin desk, and she asked me what i wanted her to do. Shocked, I went to the bell desk and repeated that my purse had been stolen asking if they'd seen anything. The woman at that desk didn't get up or so much as ask me a question. A friend and I apprehended the thief who'd stolen my purse and was awaiting her car in vallet. Yes she was a hotel guest. Mr. Davilla from Security arrived, took her license plate and said he'd call the police. He was the only one who stepped in to help us. My children were scared watching this all unfold. Especially my little boy who tried to help me spot the person who took my purse as I didn't get any assistance from Hotel personal for several minutes. We were left to our own defenses.
Heater didn't work, no hot water, wifi did not work well at all.
I loved the breakfast and scenery. The fact that its right ny attractions and food places. My room had water roaches everywhere. Any drink or foid that we left out had baby roaches in them.
It was walking distance of everything we didnt have to worry about parking and getting sand in the car There were cockroaches at night in the room just a few but they were on the bed yuck
They "upgraded" the rooms. Scary to see what it looked like before. Cockroaches everywhere! Still felt like it slums! Ants in bathroom!
My whole family loved The hotel especially the heated pool. Nothing.
Across from ocean Very dirty no towels at all anywhere nothing worked
Cheap price Everything else
The staff was very accommodating and friendly. We arrived the morning of our check in day, knowing our room was probably not ready, but we checked anyway. The receptionist said the room was not ready at that time but that she would call us when it was ready. Less than two hours later, we got a call saying our room was good to move into. The location is great, on Seawall Blvd, next to a few restaurants, a gas station/convenient store with drinks and snacks, a bike rental place, and an ice cream store. Able to leave your car and walk around a bit or rent bikes. Only a mile or so from Pleasure Pier. The pool area is relaxing, it may look small on pictures but it is a good size for the hotel. Enough lounging chairs to sit in and free towels at the pool with a towel return, which was very convenient. The free breakfast was great, and even had a waffle maker, which my husband loved! Water pressure in the shower was good, sheets smelled and felt clean, safe in room. My bath towel in the room had a few long hairs on it upon unfolding it, but smelled clean. No tissues, but I could have asked for some with no problem.
bed bugs in my room!!!!!!
IT was the cheapest place to stay in Galveston that week. It was ok. The beds were comfortable, but the bedspread in my non smoking room had a cigarette burn in it.
Great staff Rooms could be a little cleaner
The price was good, but you get what you pay for. I did not like that we only had one towel and phone was not working. Their was a stain I do not know if it was blood or something else. When I called the front desk, they did not sound as if they were worried about the problem, the next morning I went to the front desk and I asked for towels I still had to wait in my room to get my towels because she said that she needed to find some. The stay was okay, since we only needed to stay for the night and they need to be more aware since there rooms from ours to the north was propel smoking marijuana.
Nice staff. Pool curfew was enforced! :-) Old, cheap. You get what you pay for.
Our reservation got mixed up, thought I was booking and apartment room, and turned out to be regular room. Booking was a little confusing. All worked out, the person who booked the room I wanted did not want all that, so we sere able to get the room we wanted. Booking certain rooms is confusing. The maid staff was mediocre, trash outside the room for over 24 hours, not as clean as it had been the previous year. Pool staff was wonderful, pool was great, love the bar, easy access to the beach. Would definitely return, but would like a little more attention to cleanliness. Our reservation got mixed up, booking was confusing. Maid service was slow and only mediocre, trash left outside too long. Breakfast was ok for free, the ladies serving were very pleasant and helpful.
Liked how everything you need is right there! 2 restaurants, bar, oceanfront, & just a great place! Recently upgraded rooms were plush!! Customer service is a top priority here!! Got our 3rd night free when we booked 2 nights... Hell of deal!! Diamond in the rough, we will Definitely come back!! Still upgrading other rooms, some construction noise, & rooms were a little tight but very plush.
I loved the pool and location. The pool was huge and really nice. Had a 2 ft play area for the kids and a deep part for adults along with a big hot tub that was next to the bar area where you were able to get drinks and food. They also had an happy hr which was awesome. Discount food and drinks during the time. So to me it was perfect for us adults and kids. I loves how is was on the main strip and right across from the beach. Everything was a walk or quick drive away I really didn't have any negative things to say. The rooms could use an update but I'm sure the pool is really new and the rooms will come in time. But honestly they weren't in bad shape either. NOT dirty or ran down just could use a little update. They did have free breakfast which was small and odd but it's free and gave me one less meal to pay for. All around not that much to complain abot. Will definitely be staying there again when we go back
Personally speaking the bed was to soft. I think they should have stopped the Dozer work at night, they worked all night and was very annoying. But the beach will be better. That is all.
The location,nice clean pool. No hair dryer and no coffee pot.
The pool and outside pool bar and staff were awesome, completely different from hotel and hotel staff The Manager at the front desk, an older gentleman named Chris was one of if not the rudest person I have ever come across in the customer service business. I will NEVER go back there again. I was trying to ask him a question about a personal business matter and he answered me very rudely and loudly so that everyone could hear, which I thought was completely unprofessional and so did others. You are basically paying for location and the pool, which is really awesome. The bartenders were all great, especially Caleb. I will definitely go back to the bar, but not the hotel. I was very upset and it almost ruined our trip. The breakfast and breakfast staff was really awful and I'm not a picky person. It is complimentary, but I would rather pay for something edible. The only person that worked for the hotel that I felt like had any manners was one of the maids.
Very clean, well kept motel. The staff was great . Had problem with toliet, staffer maranda trued to fix but it was beyond her ability. Needed snake. She moved us to another room down from original room . No problem after that.
Was close to beach had plenty of activities for kids had bar, pool, and restaurant all at suite where we didn't have to drive I opened a tab at bar with credit card and think they were adding drinks on my tablet as motel, bar, and restaurant all together in think they all putting things extra on cards
The only pro to this hotel was the location. It is old, dated, run down, nasty, uncomfortable bed, horrible staff. This was one of the worst hotels I've ever stayed.
Nice Staff! Clean Room! Price is Decent! Parking Lot is weird.
Location The facilities are fine, but with everything the hotel just missed doing a good job. they tried but missed. ie -trash was picked up but then the black trash bags were left outside the fence by my balcony for two days. There was one and then the next day another two were added. Didn't understand that.
Nice place to stay for the price. Very busy and small breakfast area.
Friendly staff Bed hard
comfortable bed clean bathroom clean room decent size balcony responsive A/C nice staff convenient parking access to beach price TV quality and image was average breakfast over too early first set of room keys didn't work
Very nice room. Comfortable bed!
Cheap and good location close to beach No hot tub
Room was very nice and comfortable, breakfast was good and plentiful. Staff was extremely nice. The TV/appliances in the room was well maintained and nearly new. Would use again for vacationing. Internet wifi was worthless, I had difficulty even staying connected, even to get email I had to switch to my phones hotspot. The only other issues was that around the tub there was mold, which I thought was a bit gross. Everywhere else in the hotel room was extremely clean and well kept.
Overall very satisfied. "Oceanfront" rooms do not have a great view of the ocean, as the hotel is about a block away from the waterfront (the "strand"). The walk to the strand is very short, though, so taking an inner room was fine with me. Room could have had better lighting.
Room and clean, quiet, and WAY bigger than I expected. The only small thing is that it's hard to get into and out of the hotel parking lot due to traffic and the way the streets are arranged. Not the hotels fault, bust something to be aware of.
room was large with two queen beds, table and two chairs, The staff was very pleasant and responsive to requests. not beach front
I don't know, it was ok It was okay, and fairly nice. Would have given it maybe 4 stars if it hadn't had been for the leak in bathroom. We arrived and my wife had to go to the bathroom, we found out after the fact that there was crappy water dripping from the vent above the toilet onto our toilet seat as well as the floor. When I mentioned it to the front desk that it was leaking from the toilet on the third floor onto our toilet, all I got was "that is nasty sir, we will get the maintenance man to look into it". THAT'S IT!! No we're sorry would you like a complementary "something " or we'll take some off your bill or we'll refund some of your money for the inconvenience. That's a health violation and fourtantly I took some pictures
There was nothing good about this hotel. This is not a beach view hotel. I had a better view of the cemetary. When I asked to change to a higher room I was told no. This hotel should be a 1 star. The rooms were very run down.
Value and ocean view. The staff was very nice. Nothing was wrong
Convience to local attractions. First time there in Galveston . I love the area overall. The only thing I would say is parking was limited and had to squeeze around other cars in the tiny area. Room was very small for the price. We had to share swimming pool facilities with other hotel next door and not enough towels in the bath room
Balcony was great. Rooms were spacious and clean. Parking was limited close to hotel. Had to park in a parking lot that was shared with another hotel.
Very clean hotel in a convenient location...the staff was extremely nice and the breakfast was excellent. It's an older building but well kept and quite popular.
Location, nice room with a good view. The continental breakfast was very lacking. It was put out once, not much of a choice and it was never restocked. We ran out of coffee quickly and no one ever came to even check much less refill it. The pastries were not fresh. Not what we expected for such a nice hotel.
Rooms were large, clean, comfortable water pressure low, parking
room where very large and clean. Great location.
We had a wonderful experience .... From the waterfront location, to being able to watch cruise ships come and go....walking to the Ocean Star museum....walking to the Strand...it all was wonderful!
Very clean, very spacious rooms. Slept like a baby on the comfortable bed. love the design and furniture selection. Have to pay for parking.
Front desk staff was very pleasant and helpful. Room was very clean and cozy. Great location for visiting the strand. We weren't going on a cruise but this would be the perfect pre/post cruise hotel. Breakfast was less than desireable. Over the phone, staff seemed less than Interested in helping out and answering questions
Beds were very comfortable and rooms were spacious for my wife, toddler, and myself. Continental breakfast was standard fair: breads, jams, juice. Hotel was very clean and we had a comfortable stay. The front office staff needs an attitude check. Several were not helpful in answering any questions about early check-in.
The room was nice and big as well as the bathroom. It is an excellent location for catching your cruise ship. There are plenty of restaurants attached or just a short walk away.
The room was large, clean and perfectly maintained. The beds were comfortable & bedding high quality. Breakfast was lame, lame, however coffee was good.
I loved the feel of the hotel, it was sophisticated and modern yet nautical at the same time. We were impressed with how large the room was! The bed was super comfy as well. We really enjoyed our time here. There was no microwave anywhere, even in the kitchen for breakfast. It was a cold breakfast so the least we should have been able to do was warm up a pastry. There was also no refrigerator in the room to save leftovers. The light in the hallway next to the door kept fading on and off throughout the night and we couldn't get it to stop. Instructions for when this happens would be great. Lastly, there was a parking fee that was completely unnecessary... It's not in the middle of downtown at a shared garage or anything where parking is scarce and even the restaurants can't park there...
I loved the decor The front desk agent wasn't friendly and seemed not to want to provide us with info about the hotel.
I loved the very stylish rooms and breakfast bar.
Pool right across the street from beach Smell in restroom
We liked that the hotel was within walking distance of the pier, the beach and a few restaurants. The staff was mostly friendly and helpful. We had an incident in the middle of the night where someone tried to use a key to get in our room (by mistake) the deadbolt did not work and they got the door open as far as the safety latch. Then, we get a call from the lobby where the woman preceded to tell is that WE were in the wrong room even though we had been there all night. I usually don't complain but having someone come in your room in the middle of the night is unnerving and then on top of that being blamed for said incident is really too much.
Clean hotel, good location and friendly staff Only two junior suits with ocean view and terrace. Reservations were not honored the first night stay but were transferred to the junior suit with ocean view and terrace next day
Location was great, staff was friendly. the a/c in the hallways was not working, the small pool was overcrowded, hot and dirty. There were only 2 towels and NO toilet paper left available for us. The A/C unit in the room had food stuffed in the vent.
location The view of a red wall 2 feet away from the only window in the room.
Bed was comfortable, sheets and blankets were soft and cozy. The room service was pretty good and the food was not too bad. Not a vey good view due to the way the hotel was built. Looked at homeless people for three days sleeping on the other side. Very few rooms with an ocean view were expensive.
I loved the comfort of the bed and pillows very plush The hallways and elevators were very warm an stuffy
Location It was all good.
I stayed in I guess it was a bachelor's suite, king bed with the side side view.... It was simply relaxing..
Annex facility in much better upkeep. Enjoyed the use of the Exercise Facility. We were generally pleased with the room comfort and cleaner than the remainder of the facility. The overall facility was unimpressive at first impression. Aesthetics were poor. The hallway carpet, at best, can be described as deplorable. Numerous stains resulted in questions of cleanliness and sanity. In addition, the hallway temperature was constantly hot. Suspect this was a requirement to save on utility bills. Won't be visiting again.
Close proximity to beach, right on Galveston seawall big rooms Lots of noise at front desk spilling over from open bar
The bed was one of the best we have slept in and the pillows were great.
It was located perfectly and the staff was top notch. A few minor construction details. A lot of light came in around the door and there was only one elevator.
The indoor heated pool is a great back-up for bad weather in Galveston. The breakfast was ok, there was plenty and the items were regularly refilled. Rooms were comfy, with different pillow options, and towels were soft and fluffy. Sofa area was larger than I expected. Wifi worked well. There really wasn't a heavy comforter on bed, so you may want to bring an extra blanket. I didn't ask for one, so I'm not sure if they have any available. All rooms are studio style, so you cannot close off the beds from the sofa area.
The staff was very nice For the price I will NEVER go back, I have no problem paying for a nice place but this was the worst.
The pool was perfect delicious breakfast spotless turndown service spacious room.
I loves the swim up bar :)
It was across the street from the beach. Easy parking. Friendly staff. It was damp in our room and sheets felt wet. Carpet was wet.
On the beach and swim up pool bar I called the front desk to have someone come fix some issues in room and no one ever showed up to our room
Location was great, the view was awesome. Very friendlly employees, loved the Tiki bar on the sea wall. Cost was abit to much to pay. But overall it was a great experience for me and my husband.
The location is great proximity to the beach. There was a big, clean, beautiful pool with a swim up bar. They have happy hour so it's reasonably priced. The hotel has buffet breakfast for @ $12/person. The room was clean, with a balcony with views of the ocean & overlooking the pool. Every room here faces the ocean so there is no bad view. I will go back to this hotel!
This hotel was very clean and the staff was so friendly. We had a problem with our cable, and the maintenance man was extremely helpful and friendly. The hotel is so Close to the beach, and has a great pool. recommend this hotel!
Bed was comfortable, bathroom was nice size with good products, plentiful fluffy towels, good location. Hotel is under renovation which was not mentioned before I booked. Room had been renovated, but no carpet in hallway, and only one elevator working (which was a very slow elevator). Décor was a bit jarring, very orange.
It was right by the beach so we did not have to pay to park we could just walk over. It was also very close to pleasure peer No room to park, I had to park on the road a little ways away.
Location was the only good thing Had to wait until exactly 3pm to check in when we arrived at 250 only to find moldy fruit and other items left in room from previous visitors, beds looked like the sheets weren't changed in weeks, key didnt work for the pool just to name a few things
Loved our view and loved how convenient the location and price were Nothing I didn't like!
Great customer service will stay there again very clean Security deposit
Well, upon reserving, we had intended on staying. We then encountered a family emergency, therefore could no longer stay. We called customer service through Kayak, where we had rented the room. They were more than willing to switch our room to a different date. It was set, until my husband received a call from Kayak, saying that COUNTRY INN AND SUITES would not honor the stay (which was already done). Therefore we lost all of our money. This is by far the worst treatment to customers who were more than willing to change the date and still stay in the hotel. Had we known we could've at least tried to give the room stay to someone we knew perhaps. We will never use Country Inn and Suites.
I loved the cleanliness of the room. And the location was prime. Walking distance to all the hot spots on the blvd. Can't think of anything I didn't like
I booked through Priceline last minute and got my day wrong. I immediately called Priceline to correct the night and they were willing to change the night no problem if the receptionist agreed to do so. I was literally standing in front of the receptionist during her conversation with the Priceline rep and despite there being a ton of availability (off-season at the beach) she would not authorize the change because she is not the manager. So I asked here what she does when a manager approval is needed during the evening and she got so frustrated with me she would not let me pay for the additional night. She basically kicked me out.
Everything was wonderful. The rooms were spacious and worth the money, the staff was polite and helpful and the free putt putt golf in front fit right in! Me and my fiancee' thouroughly enjoyed our stay. Thank you. Cant think of much.
The rooms were very clean, staff was very helpful and friendly. I enjoyed the breakfast. There was a shuttle that took us and brought us back from the cruise port, and they allowed us to park our car for the week we were on our cruise, which saved us a lot of money. Loved the mini golf course which was free to the guest. I would stay here again.
Absolutely gross. Didn't like anything about it. Old, smelted, homeless people in the parking lot. It was absolutely disgusting.
Location was great. Minutes from the beach. Quiet place. Bed was uncomfortable bathroom was small and awkward to use. Lobby smelled old and needed a little updated.
Staff was friendly and the room large and well equity for longer stays Hot tub broken, pool not up to temperature,elevator broken and other one slow as molasses.
Great beach acess faciliti were clean and the staff was super helpful.
Nice location down from the main excitement on the sea wall leads to a nice quiet beach without many people on it good place to relax and get away for a little Small balconies with one room options and lots of sticker burrs between you and beach doors close loudly and can often be heard from inside your room
Away from the night life, nice infinity pool, private beach, nice full-equipped rooms No restaurant on property, pool closed at 10, need bellhop carts are hard to push, front desk inconvenient location
Very friendly staff, spacious room, view of gulf, good location away from busier part of sea wall
I loved it it was very clean and the pool was amazing
Very very clean. No complinentary coffee or breakfast bar.
Choose this hotel because of shuttle, had to take taxi here, couldn't use shuttle at night and waited two hours for shuttle in morning
Location and view Room air conditioner was noisy and room was coldest in one corner and warmer in the rest of the room.
Very friendly and clean
It was a very comfortable setting. Love the bathroom. Even though the view was not the best the patio was very nice size. The price for 1 night was a little ridiculous. I would stay here again but at a cheaper rate than what I paid.
Close to venue we were attending No
The room was a good size. The room was damp and musty, and the bathroom floor was dirty. The breakfast was a joke and only had four choices of baked goods. It was very disappointing for a new hotel.
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Clean, quiet, friendly.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The only good thing about the hotel is that there is a pool staff smoking by the doors, staff locking you in the breakfast room, i got better wifi from motel 6 (a block away) than i did IN my room, the 'bay view' was really a 'bay view across i45 and between houses', the elevator was ultra slow
Beds are good .... Funny smell like dirt or Sheetrock , but it's only three months old
The Spacious Rooms as well as the free wifi, and nice staff.
The price! We were coming in for a cheer competition at Moody Gardens and decided to spend the night. It was a good price and for what we needed it for the location was fine. It took about 15 min to get to MG and maybe 20 to the beach. The only thing I didn't like about the hotel was how thin the walls were. We had very noisy people above us and next to us so It was hard to sleep. I would also like to see a little better breakfast in the morning. Maybe some bananas or yogurt. = )
clean no fox ch.