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Convenient location to shopping belt along Sendlinger and city central. It's only a stone's throw away from Sendlinger U-bahn. Hotel reception was in a mess when we arrived on 15 Oct 09, with staff scrambling to search for guests name manually on pieces of paper. We were told that their computer systems are down. They could not locate my booking as my name was erroneously mis-spelled in their maunal listing. I was shocked that they do not have records on our booking reference no. with Booking.com. It took them almost 25mins to eventually allocate my 2 rooms.
Good location not easy parking by car
Very clean hotel with a well laid out breakfast buffet. The lounge area was great for a drink in the evening with well priced choice of drinks and friendly bar staff. The location is perfect for walking to the old centre and just over 10 minutes by foot to the main station. Great value for money for such contemporary and smart decor. The hotel staff were very polite but some of the Receptionists are a little cool and unfriendly but this did not detract from the overall good impression of the hotel.
The hotel is very new, so everything was fresh. I found the bed comfortable. Well located with U-Bahn station very close by. As mentioned by other reviewers the rooms are small. The desk and stool are inadequate and there is nowhere to put your luggage or properly store clothing. This hotel is only suitable for short stays and for travelers with minimal luggage. Service by the reception staff is inconsistent; ie some excellent, others not so good.
this was a comfortable well run hotel with an efficient check-in and luggage storage service. the hotel provided an excellent wide choice breakfast at a very reasonable cost. the hotel was well placed to explore the city. the queue for breakfast
+ Location + overall facility - Room size - only 2 coat hangers - hefty surcharge of 75% due to Oktoberfest reduced "value for money" significantly
A very stilish and modern (built 2009) hotel, located very centraly in Munich. Around the corner from Sendlinger Tor (and the U-bahn station) and next to the shopping district, only 6-8 min walk to Marienplatz. Rooms are small but adequate, breakfast was very nice (continental only) and good value at 7.50 euros.
Decor, walking distance to city No parking as promised, trouble with internet eventually resolved. Staff not friendly or helpful
Nice clean city center hotel with friendly staff and decent breakfast. The internet connection had some problems the first day of my visit but I am sure that the provider was responsible and not the hotel.
A terrific hotel, very slick design, very reasonaobly priced at an excellent location in the heart of Munich,.
Excellent breakfast, very good service at check-in, very peaceful location but pleasant walk to city centre through the English Gardens.
Missing Airport courtsy collection & Courtsy transport to Mauma Fair.
the area is calm and beautiful on one hand but not that far from citiy center on the other. the view over the park is very very nice!
I like everything except parking too expensive very nice hotel No budy pickup the bag's to room you have to do it by your self , In general the hotel very good and the staff also I suggest keep someone take the bag's to the room and thanks so much
The hotel was very good. Staff were accommodating and attentive. Everything one needs for a very nice stay.
nice location no
Our rooms were comfortable, food was excellent, sauna was interesting experience but best thing was the staff. It was great!
Quite, clean and good location Very high extra charge for not included services like parking, Wifi and breakfast. Elevators very slow.
Decent size, clean and well appointed rooms. A little out from the city centre but only a 10 euro taxi ride to Marien Platz. Would've been nice to have a couple of restaurants and cafes close by as the hotel food and drinks were quite expensive.
Overall impression was good, but the staff was really on a high level. For such a hotel the gym is really poor.
The experience was very stylish and contemporary. The location was difficult to reach by public transport
The rooms are modern, clean and comfortable. Very good position, not so central but it is just a 15-minute taxi drive from Marienplatz. Bar open 24 hours. Breakfast room too essential (small tables, etc), even though the food served was correct for the hotel level.
Brand new, extremely clean, extremely luxurious beds, fantastic shower heads and great slim line tv's that display a roaring fire when you enter the room. Wifi only free in the lobby. No breakfast included.
The design of the room was great, very clean. The staff was very helpful and friendly. Breakfast is very good. The cancellation could be done only 3 days before the arrival.
hotel is clear. breakfst is value.location is quite far from u-bahn.
The spa had to pay for internet- wifi should be free guys
Location, staff, room, facilities, swimming pool, restaurant, hotel looks etc. Most of it. Not a big problem but if you like to have bath tub, you need to ask for it in advance as not all rooms are equipped. Also we like the aircondition to run a little cooler but it was OK.
Service is excellent. I arrived the hotel exhausted at 7:30am. Reception let me check into the room without extra cost. The hotel is a six year old one. It is a very nice modern hotel in a revonated old building. The location is right by the central train station. Transportation is convenience, but not as nice as the other five stars hotels in the area. Anyway, this is by far the best among all the hotels I stayed in Munich before (and I have stayed at Four Seasons and Bayerpost, ...) Nothing to complain.
concierge very helpful.. late check out help a lot
best hotel ever
Close to train station Wasn't crazy about the room design
close to train station spa was closed even though we inquired about it before staying there
the hotel is of a very high standard and the facilities are excellent
Great hotel in great location
nice rooms, nice spa Apparently there are no king size beds in this hotel despite the advertising in booking and in sofitel sites. only single beds.
the staff were kind. the Hotel is luxury and i used to stay here. they lost my personal towel while cleaning the room but the reaction from the room service staff was good and they found it. returned it after washing.
Very international. Not the typical hotel setting you find in Germany. Nice features, very high quality room. Parking situation was not so great. Only options were expensive parking garage (which is very clean and connected to the hotel and is a nice option) or try to find a street level parking place. They should adjust the parking garage fee for hotel guests.
Nice hotel for good money. Will use it again. Easy parking.
Location Price for long time stil same
Chipped cups in the room, leaking shower, broken sink drain, hand wash pump broken. This was dissapointing and would stop me paying so much in the future when you can get better for less.
Executive Breaktfast and Executive Lounge - very nice, good taken care of Although away from downtown Munich easy to get there - direct Underground
Location. Service and accomodations were not up to the standard of a Five Star hotel.
Excellent hotel close a little bit out of the city centre but close to the U bahn from which you can go anywhere. We upgraded to a room in the main tower which was supposed to be bigger but was still not very big, so be careful as the base room may be very small. I did not see these however.
The staff were extremely courteous and friendly. The pool was very beautiful.
Staff were very polite and knowledgable, nothing was too much trouble. I had a very enjoyable and comfortable stay.
The room reserved for me had not any internet connection and TV was not working properly. I changed my room and moved to main bulding. Rooms at the garden site are not well as rooms in the main bulding.
Lovely breakfast - even you could get a beer.
very nice. The room was comfortable and the receptionist was very kind slightly far from the town center. Also no internet PC available.
Large bathtub, fantastic breakfast, comfortable room, clean and modern. Walking distance to Löwenbrau biergarten and tram station.
Hotel has very good access with public transport. From the main railway station it takes only a couple of minutes to reach the hotel.
How a hotel should be. Comfortable rooms, delightful buffet breakfast and prompt, friendly service.
Great breakfast Small detail: Marks on the walls in the room
The rooms were nice and clean. Beds were comfortable and the pillows actually had some stuffing in them, which was a nice change of pace from other places we visited. The shower was also large enough to have two people. The water splashes a little out of the side of the shower. They didn't have conditioner.
Very well maintained,clean and neat Hotel. Location is excellent.
great breakfast at buffet
the loction and the staff
Centreally located, good breafast, free car parking a small issue but we had to keep going from one part of the hotel to another to reach our room esp durring the rain
The whole experience - the attentiveness of the staff, the comfort of the room and the location of the hotel. As it was a business trip I didn't have a chance to use the spa or eat in the restaurants (as we ate out) but will definitely be back.
It offers so much inside that youeasily spend a weekend not leaving the hotel. There is a huge difference in the types of rooms available. the smallest rooms are really too small but are still well appointed. There was a significant amount of building work with associated noise.
Location was fabulous. Hotel was clean, safe, quiet.
Location, efficiency, friendly staff
The service, the sun terrace, pool and gym area, the situation in Munich, the brekfast The smelling of the room
The rooms were incredibly spacious and the service was excellent. The beds were a bit firm, and they were the weird Euro style -- two twin beds made a king. Other than that, it was wonderful!
Our rooms were in the new wing which is a fair walk from the lift with a number of confusing doors. Also the views from the rooms overlooking the courtyard were poor with some concrete constructions in front of the windows.
They gave us probably the oldest room in the house. I stayed there 2 months ago and had a totally different room... Was because of booking via booking.com or because booking late? Who knows...
We liked the attention to detail and friendliness, helpfulness of the staff. Breakfast buffet was excellent.
fantastic hotel, very helpful and friendly staff, upgraded us to a junior suite which was very spacious, would not hesitate to visit again
Luxury environment, great music selection, very nice breakfast, great location
The room facilities The lobby is very loud you can't hear anything , and the rooms hallway is very old
The location of the hotel was excellent. The room was incredibly small for the cost/five star rating
The hotel staff was very accommodating and helpful - pleasant attitudes . The first room they showed us was unkempt looking (rumpled bed) - it also had a damp odor, The hotel lobby is lovely - however, the hallway rugs are faded and sometimes stained. The rooms are small and need updating (desparately!!!)
The location is exellent, THE BEST in Munich. Too much people from the Middle East 90%
Excellent hotel, with perfect location. Extremely helpfull and friendly staff, gourmet food, comfortable rooms. None
Location is perfect but no value for money Location is perfect but no value for money
the staff were very helpful, location great room is quite small and bland!
Very gool luxury hotel, with heritage, traditions and royal atmosphere. Excellent food arrangements, bars and restaurants. Comfortable rooms. Friendly service. We arrived to the hotel at 18.00, and it found out thet our room was not yet ready. No wireless internet in rooms was available.
The staff really made you feel like a VIP guest, and were friendly and efficient.
This is a five star location with two star rooms. Go out the front door and walk to all the good sites. The rooms were very disappointing. Old, needs updating. Very overpriced for the room
Freindly staff, and a nice spa. The LAN internet connection is very bad, and it`s not worth paying for.
Very good facilities very helpful, can-do staff
The location is good, though if you are flying out from the Terminal 1, you need to walk for about 7 minutes. The staff were very helpful. I will stay there again.
Clean rooms with a nice bath tub, decent exercise facility, super convenient for quick trips to Munich. Very friendly, helpful staff. Wi-fi was expensive and very, very slow. I don't mind paying, but even for just mail it was slow, for streaming it was extremely slow and sometimes not useable.
Proximity to airline check in for departing flight
Great location ! Decent bar food with nice ambiance. Worked perfectly for our travel plans. Too few accessible rooms for travelers with disabilities.
The location within walking distance to the airport is excellent if you have an early flight and the hotel is nice and comfortable We arrived late and there was no bellboy service
Location is attached to the airport for a quick 1 day stay Old hotel, need renovation and not comfortable specially that I had someone knocking and drilling at 7 am above my room and when I complained they seemed not surprise or did anything. Also found errors in my bill that they said is due to a SYSTEM error!
The location, staff friendliness. Rooms small for price
Outstanding location; as close to the terminal as the taxi stand! Big, quiet, nicely appointed room. Big, modern, clean, bright bathroom with big tub. Super modern facility, fantastic spa area with steam, shower, and a 1/2 olympic size indoor pool. Internet only free if the "club" is joined. Internet in the room was hopeless; very limited bandwidth (although in the lobby it is fine. No gym equipment. Thank goodness breakfast was included for us; it is a totally all inclusive buffet with with a dedicated egg cook. I cannot think of anything one could not find at the buffet. However, if it is not included, it is 30 euros!!!! No coffee facilities in the room.
Very modern clean with decent size rooms especially for an airport hotel They always seem to have banquets or receptions in the lobby. Its noisy and annoying
Rate, location, excellent service by the friendly staff. And I did enjoy the pool!
Location close to center, cleanliness, the metro station is below the hotel and the shopping mall. There was a problem at check in, the hotel desk manager informed us that booking.com did not inform them of some of our bookings(we had 4 rooms), gladly I had my reservation doc with me to solve the prob. On checking out the price they asked for the rooms was almost double of what I had booked, then again my reservation document came in handy. The manager at the check in was quite rude at first and when we sought to complain to the GM, she apologized.
It was so handy to get to from aeroport and rooms were very comfortable, it is good to be able to get smoking room as many hotels dont do them anymore the bar was far to expensive and so was room service, We also thought it was`right in the center of city from description , all though not very far it was a good bit further then we expected
good location clean confortable
The staff were knowledgable, helpful and friendly. The facilities were comfortable and the transport links are great.
Great location, near everything; clean and good size, confortable rooms with A/C; the hotel even has the metro connection through the lobby
The rooms were clean. I love the bedding. The matres and the pillows are comfortable and soft.
Staff, location and cleanliness are excellent Old style air conditioning system where ALL the guest rooms get only warm conditioned air in the winter and cool air in the summer. The system had already been switched (end of September) to the warm air winter configuration. Our room was too warm for comfortable sleeping for a person who likes a cool room.
The prices for telephone and internet.
very close to the center . own park to let rent car on all safety ....
The hotel was very easy to find! Very good access to the City Centre. The Cinema just around the corner was very good because they show English speaking films. I only pick hotels that are good enough for my wife and I, we are very choosy about what hotels we stay in. The resaurant in the hotel was very good to.
The location of the hotel. Those who want to stay near the center of Munich and have the ability to walk there on foot should definitly consider The Charles Hotel.
Room ready for arrival at 2pm. Central location. Staff friendly, helpful and with very good command of English. Gym and pool very appreciated. No noise. Minor quibbles - I would have liked a CD player in the room (I know they could be hired) and a wider choice of English language newspaper.
Hotel staff were very friendly and helpful, the food in general was very good, cleanliness & the comfort of the Hotel also very good.
Friendly and helpful staff, beautiful hotel about 500 meters away from the train station. Room, and bathroom large. Excellent service. Great SPA, There is absolutly nothing negative about this hotel, everything perfect. You get what you pay for and more. Highly recomend. nothing
Very Clean. Quiet. Friendly staff. Reasonably large room, and very comfortable bed. Pillows could be in down instead of synthetic.
Very clean - amazing rooms - great spa 30 Euro each for breakfast is very expensive ........ think it may have been worth it as it was excellent. Fine as we travelled as a couple - if my kids had been there would have been unaffordable!
We had a wonderful stay which was high lighted by the wealth of knowledge of the hotel conceirge .Glad we took his advice about restaurants & tours.The hotel is located in a great area for shopping & sights.
the staff were very helpfull;the hotel is quite and the view of the room is nice; the size of the room is execllent
The Charles Hotel is a very top class hotel. The Location is great, a few min. walking away from the city center and steps away from the train station. The hotel is prestigous, very clean and comfortable. The restaurant and food is good. no wi-fi in the hotel. The internet connection is wired and expensive.
The service attitude was quite unique at the hotel, more than perfect. Breakfast is really good! I highly recommend deluxe room with park view.
Location, really close to main train station. Helpful staff. Clean room. Poor lighting in the bathroom. Internet did not work in our room.
Rest after long walks on a city Close room
The location was superb - close to everything, especially the main train station, and yet extremely quiet. Loved the lavish breakfast every morning and the room was tiny but clean.
Great spacious room , very clean , very good breakfast. Close to main rail station...The cute dog in mornings Nothing
Please write at least 15 words
Great Location Excellent Breakfast Buffet In order to speak to the receptionist, one has to come down to reception - no phone connection
Short walk from Munich Central Station, good value, comfortable, clean, unique art decorating the hotel. Clientele seemed to be adult, relatively young, European travelers and back packers. I arrived at the same time as a rather rowdy crowd. I was traveling for work, but most of the persons I observed and came across seemed to be on holiday and enjoying themselves. Can be a pro or a con.
Location. Very close to central train station. Renovated room. Poor lighting in room enterance. Pillows in the room were too soft, needed to be folded several times to be used as pillows.
It was alright. It is currently being renovated and we were in a room that is not on any of the maps of the hotel floors so we couldn't find out room at first. Not the best neighborhood
The Location is really good. Just under 10 mins walk from the main Station. The Stairs up the lobby could be dificult for people with heavy lagguage.
Close by Banhof for easy local travel Friendly staff Good breakfast
Excellent service Bit expensive, breakfast very expensive and bar a bit small
theirs great restraint for dinar and good serves rely thanx allot its mazing
Ambiance, cleanliness and nice staff
The decoration of the room and the free wi-fi. The exterior of the building
Classic and classy design, location, staff, breakfast, the music at the bar.
The rooms are wll furnished, good high speed internet, excellent central location The Breakfast is a total rip off. It does not matter what you order, you pay €27. Thi sis simply outrageous rip off.
Free wi-fi. Location is good, next to a train station. The front desk people are rude. Very short with guests and not very accommodating. Pretty much every response was, "if your lucky." Vibe makes customers feel inferior. Bugs all over the room, not very clean. Beds are comfortable but the pillows are just massive, not sure if this is a German thing, or something specific to the 'hotel.' Walls are thin so you will hear everyone around you, and get a nice wakeup call at 6am when the staff come in to clean the rooms. I do not recommend staying here again. Breakfast was fairly lousy as well.
Location and value for money No
I don't wanna be bad, so I'll say the breakfast - very small rooms and not very clean; - it was raining in the balcony;
easy access to the city there was no opportunity for parking
Quiet and cheap middle class hotel It has not been possible to have a WI-FI connection
The elevator was broken . Too old the hotel facilities and wc's .
The location of the hotel in a quiet neighborhood was nice.Good location, 10-15 mins walking to subway station, nice suburb. Nice rooms and toilets. Additionally, the breakfast was hot and well organized. No parking in the hotel but a private one realy near and secure .Good relation money/quality.
Great hotel- nice staff and good, quiet room. Great breakfast. Stay here and you won't regret it. Farther from the train station than indicated by the map and directions. They imply you can walk it, but you can't, but you don't find that out uintil you've already started walking. Take the Metro.
nice breakfast room, free WIFI no parking in front of hotel
The rooms were very clean. There is very strong smell (mostly during the breakfast) coming from the kitchen all over the hotel.
This hotel was very comfortable and just outside of the train station. The town center can be reached via a 10-15 minute walk or train. The staff was helpful, fitness center good, and nice breakfast. Quiet, constant humming sound in the room like a vacuum being run in a distance. it did not affect our stay, however.
Good breakfast; good bar; room was good size and good facilities; health club was excellent; location is good TV broke twice in 3 days. Is there a problem with the TV's or with the power supply? Difficult to get room cool enough
Staff was engaging and personal but still very professional Stay was not long enough..
Staff was very helpfull and kind. They gave us a new renovated room and alot of helpfull tips about restraunts. The room was new and clean. The hotel is very close to main station which is good if you are traveling by train. Ibut if your intention is shopping and sightseeing, yhat means you have to walk a lot or take the tram for two stops. The lobby is very dark and crowded like a train station. We booked a double deluxe room for two nights ten days before the date, with a reasonable price and then when we want to extended the reservation to three nights they charged us very expensive price almost two times which is ridicolous. It must be the same price if you already have a reservation.
Staff friendly and multi-lingual, clean rooms, excellent location and a nice ambience about the place. All pillows and duvets were feathers and the drinks in the bar are very pricey - 7,50 euros for a beer. No tea and coffee facilities in the room.
The interior was welcoming, spacious and the wonderful waft of spicey candles in the foyer induced an immediate response of relaxation. The room was large, luxurious and so comfortable. Staff were superb, friendly and helpful.
garden room service is a bit late
close to the shopping malls
Nice modern atmosphere and central location No tea and coffee facilities, breakfast room to small and always busy.
Comfortable rooms and very friendly service Expensive breakfast!!
Convenient (but not scenic) location Clean Helpful staff Everything comes with an extra charge - internet, health club. Internet was the most annoying at 24 Euros per day for slow in-room wifi and 36/day for fast. It's robbery. Free wifi in the lobby means half the time you literally can't find a chair & it's really slow.
Big room, nicely disigned, helpful personnel, reasonable internet access offer, flexible cancellation policy no good coffe for breakfast, no TV channel in Russian
great friendly staff
Loved everything here as usual when in Munich: friendliness of staff, beautifully appointed rooms and bathrooms, cleanliness, fantastic breakfast and all the little extras. Free wi-fi should be standard in this category; some rooms overlooking street can be noisy;
everyone was very polite ,young and good behaivor No carpet in the room.
This is not a typical formula hotel. The room felt like it could be in someone's home. It was easy to forget we were ina hotel.
Extremely comfortable, excellent service, superb location
The whole experience. The staff were very friendly and professional. The room spacious.
The hotel front desk staff (all of them) were amazing! They were super helpful, courteous and friendly. The wait staff in the dining room (we only ate breakfast there), were also terrific. The hotel should be complimented on hiring and training such great employees. Hotel was beautiful, comfortable and clean. Room was spacious, and many amenities were complimentary .
The room was very clean and bright. The hotel staff kept the room very clean and were very congenial. Lack of any blankets besides the down comforter. The comforter was too hot for the weather and without air-conditioned rooms they wre just too wram to use.
The staff here is truly outstanding. The front desk staff was excellent. Very helpful and great with answering any questions. Everyone speaks english should you need it. The restaurant staff was also friendly, helpful and very accommodating. The location is really ideal. Just 2 subway stops from the main area downtown and in a very safe, quiet, upscale neighborhood. If you were to walk, it's an easy 40 minutes. The rooms are lovely and tastefully decorated. There is a beautiful garden on the main floor and a great terrace on the fourth floor with sauna, steam bath and small gym. I would stay here again without hesitation. nothing - everything was great!
wonderful, very friendly and helpful staff! Very good breakfast, marvellous garden, nice athmosphere, we had a very good time there and we surely will come again! noisy room (couldnt sleep for hours), no air condition, bath room very small, general condition not acceptabel for five stars (bath door did not close properly, door of the safe banging against the furniture door, you have to switch off several lights when leaving the room ...)