Would you like to save as your currency permanently or for this visit only?
Dead Sea Panorama & Museum
Pricing are very high . Food & drinks
the buildings were beautiful, they have a very good italian resurant that u can have lunch and dinner at. the pools are good and the view is great. some part of the house keeping service was poor. al akkad resturant closes early!
Relaxing, comfortable, and enjoyable. I will definitely consider returning in few months.
The Italian restaurant was very good, and the views from the one beach were wonderful. The check-in process was extremely slow and took almost 40 minutes despite the fact there was only one person in line in front of me. The hotel -- despite my having a confirmation with the correct dates -- had mis-entered my arrival and departure dates into their system. As a result, they almost didn't let my car into the gate given that I wasn't on the reservation list, and check-in took a long time. Several staff members also had something of a poor attitude, treating me as if I was bothering them by asking for directions. One individual, who was handing out towels, spoke to me very rudely -- insinuating I wasn't a guest there -- since it took me a minute to find my "get a towel" card. (The fact that they give one towel per person -- and that you need to carry around a card to get it -- is ludicrous if they claim to be more than a three-star hotel.) There were several other little issues that made the experience somewhat unpleasant. One was the inclusion of a large service charge on every bill. In addition, the hotel had no real shop -- except a souvenir shop -- thus requiring that guests pay exorbitant rates for everything from a bottle of water to a piece of bread. In addition, as a steak lover, I was angry that they had shut down the steakhouse for Ramadan, which hardly seems justified on any religious grounds given that they continued to serve alcohol. Lastly, the breakfast buffet was atrocious and minimalist with floppy waffles and not even an omelet bar. Really, it was a three-star breakfast equivalent to what you would expect at a Holiday Inn Express...which is a decent characterisation of the whole hotel with the exception of the wonderful location and view. Shape up.
The service and staff. None
Nice entrance hall, nice comfy beds balcony was not cleaned - dust covered most of the balcony, also my son dropped grape seeds it was in there the next day, cups used to make tea where not removed when the room made up the next day , room service menu descriptions did not match what was actually served . staff understanding of english was very limited . despite being a busy eid weekend - the spa was understaff
Great service, accomodation, relaxing atmosphere. The whole experience was amazing.
The location The hotel decided that having a salsa dance party with live music for 200+ people from 7.30pm till 2am was not a conflict with a spa package which specified no mobiles. I went downstairs to complain the place was in uproar . To shut us up we were moved to level 8 a fabulous room but still no way to sleep. The facilities are not up to standard esp with what they charge