Horrible horrible plane for such a long flight. I thought Qatar was a reputable airline. Was proven so wrong. Never again…:-(
Qatar Airways has consistently set a standard in my mind that very few airlines manage to sustain, and once again, this journey in Economy Class lived up to that expectation. As an avid globetrotter who travels extensively for work, I experience many airlines, service cultures, and levels of hospitality. Yet there is something reassuringly consistent about Qatar Airways. It is not simply the onboard service, but the entire experience: the professionalism, courtesy, warmth, attentiveness, and genuine sense of hospitality. The cabin crew are exceptionally well trained, composed, aligned, and polished in their delivery, yet their interactions rarely feel mechanical. They remain remarkably courteous while retaining a genuine human warmth and an apparent eagerness to assist. On almost every Qatar journey, there are individual crew members who somehow manage to stand out and make the experience even more memorable. What I value most is the consistency. Qatar Airways has established a certain benchmark of expectation for me and, over many journeys, has never underdelivered against it. There is a sense of confidence and ease that comes with boarding a Qatar flight because I know the overall experience will be thoughtfully delivered. For someone who spends a considerable amount of time travelling, that peace of mind matters enormously. Qatar Airways remains one of the airlines I genuinely enjoy flying, not because of any single aspect of the service, but because of the complete package and the remarkable consistency with which it is delivered. The only disappointment on this occasion was that my luggage did not arrive with me at my final destination in Kolkata (CCU), following my journey from Seattle (SEA) via Doha (DOH). Unfortunately, the baggage was delayed in Doha. A baggage exception report is already on file with the local airport team in CCU. Given the confidence Qatar Airways has built with me over the years, I remain optimistic that they will once again live up to that expectation, work their magic, and reunite me with my luggage within the next 24 hours. Looking forward to a swift resolution and, notwithstanding this final hiccup, another thoroughly enjoyable Qatar Airways journey.
Mediocre movies Too cold Didn’t have extra blankets Check in was too long (60-70 min coming 3 hours early) Breakfast was terrible Great WiFi however And smooth ride Dinner was decent
Really good food and service. Qatar Airways is again and again provided an exceptional experience.
Extremely uncomfortable seats with very little cushioning, unable to recline enough to sleep comfortably on this 13 hour overnight flight. My body was in pain by the end.
When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.
Our experience on the Doha to Hyderabad segment was extremely stressful due to prolonged delays and a lack of clear communication from the airline. We were traveling as a family, including children, and the uncertainty around timing and next steps caused significant distress. There was very little proactive information provided during the delay, and we were not given clear written explanations about what was happening or how long it might take. This made it difficult to manage the situation, especially while caring for children in a transit environment. In addition, one member of our party was ultimately unable to continue travel, which added to the emotional strain and disruption of the trip. Overall, the experience highlighted gaps in communication, customer care, and handling of unexpected situations. We are sharing this feedback so that future passengers, especially families, are supported with clearer communication and better assistance during irregular operations.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
It would help id flight crew were not rude and showed some courtesy. They were shouting at passengers and yelling instructions as if we were school children at lunch cafeteria!!
All good. Over four hours flight if provided snacks like Qatar Airways would be better
Everything was good except for the seating arrangements. We could not get seats to be seated together with my wife. We’re unfortunately.
My first time in business class The in flt staff was outstanding in every aspect of service, the food was amazing, the business seat space made the 11 hour journey easy peazy
It was good, but always can be better. The airplane was old.
I always travel on Turkish Airlines but seriously I am I am considering to change because this is not the first time that the flight attendant are rude and they dont help. I asked for cold water with ice 5 times and I got water with no ice and this is not the first time to ask for something and you dont get it. Also I noticed this behavior only towards people who are not turkish.
There were not enough extra leg room options to purchase. Also the seat Infront of mine was broken and the gentleman literally laid back into my lap for the whole trip. This was the most uncomfortable trip I have ever been on
A lot of things can be done to improve in flight experience
Average at every level . Poor entertainment selection. Boarding was very poor and disorganized. Flight was late by one hour .
Spent over $20k on for business class tickets from DFW. They used a very old Boeing 777 with old Business class cabin which was unclean and stained seats. On a route they normally operate the modern Boeing 787. The cabin heat was set to hot for 11 hours. On the IST LHE route the business class experience got even worse. They operate an even older Airbus A330 where trip was falling apart, seat recline did not operate and the whole experience left us hugely disappointed. Next time we likely will shift to better quality product which stands up to their hype. Turkish need to relook at their fleet plans and not use their worst assets of perceived week markets such as Pakistan.
Horrible customer service , employees are rude , angry and can’t speak any language other than Turkish well,
As soon as I boarded, the flight attendant informed me that the screen on my seat is not working (business class), I was a little disappointed because my flight is around 3 hours, then a man approached me asking me to sign a paper that I accept the fact that my seat screen is not working and that I accept to fly despite of that !! and if I don't sign then I may be removed from the plane !! It's a shame, paying $$$$ for the flight and then treated this way.
Long wait transit service wasn’t good also I couldn’t check in online never happened me before other websites
They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
It is almost 7 hours journey ,you should have provided with TV entertainment and mobile charging
Ok, the flight was not full yet I had people on both sided and the chairs were tight. Only 2 kinds of snacks didn’t even have milk for the coffee.
There is issue with first name and every thing is correct, and they did not onboard, it was really bad experience I recommend not to buy ticket and support team is very poor ever though online support is very bad
The entertainment system on my seat didn’t work for the whole length of the flight, staff was not helpful. Horrible experience. Its so hard to go through a flight from LA to jeddah with no movies.
This booking was as a result of stolen identity and hacking my debit account. I reported it to my bank. The thief tried to book two flights, maybe more. Hopefully, Kayak will be able to block fraudulent bookings and charges better in the future.
Very friendly and efficient staff. Would definitely fly Saudia again.
Route from DC was ok nothing special or bad From Jeddah to cairo horrible First flight got delayed by 3 hours no explanation so what ever Arrived in cairo to find lock on my bag Saudia crew in cairo didn’t know who did could not open had to break my bag zipper to open my luggage
The menu options in business class were few and the crew kept running out of the desired options! So what seemed like 4 options for meals turned out to be just one option! The entertainment system had very few movie selections for Hollywood and Bollywood movies. The audio in the headphones was poor as it was difficult to follow the dialogues; my fellow travelers had similar complaints.
The first segment from Atlanta to Abu Dhabi was fantastic, but we got downgraded to a different aircraft from Abu Dhabi to Delhi. We were supposed to be on a flatbed business class when we booked it but just about one week before travel, we were changed to A321 Neo, which just has old-fashioned business class seats that recline but don’t go flat. While I fully understand that sometimes these changes have to be made for operational reasons, but I asked for some credit or compensation for that and I did not get any anywhere with that
Luggage jandling sucks. I arrived in BLR india on 15th and luggage was delivered today 19th. I came for a business trip everything got screwed up. Poor communication. APP kept saying mishandles in BLR. It never reached BLR. I had air tag which showed luggage was in Germany. I could not reach anybody other than the airpprt people. They had no clue and asked me to call etihad. In India etihad number wasnt working.i had to call US number and that person was the only person who seemed to help. They kept me in dark. No communication or email till i spoke to the person in US.i have flown many airlines but never had this experience. For me this was first and will be last in etihad. Very bad.
Awful , hidden charges for the luggage was a very awful thing, very much a scam , booking the flight thinking the luggage was included was definitely a scam , then the girl that was taking my luggage Ayrlease the airport was an absolute awful , telling me if I don’t have money to take my luggage with me I can just throw it away , how professional, NEVER AGAIN .
Connection booked by Etihad was delayed and upon arrival to counter they closed it and denied boarding although there was still 15 minutes to go . Manager Karen was very rude and did not want to listen seems there as overbooking and canceling boarding was the only solution..
Doubled charged me for luggage and lost $520, dug much into my travel budget.
On time and no hassle luggage policy (2 checked in and 1 cabin bag)
i have book the flight with baggage. and i have paid $800.00 for the baggage. when i contacted to JUSTFLY Costumer Service they told me that my baggage was included in the booking. then why i have to pay. i am going to file a complain against it. $800.00 is not at all small amount
They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far
Very disappointed to not have lounge access The shorter flight seats were uncomfortable
Dear Team, I purchased a full travel package that included 2 checked bags through you and JustFly. However, when I arrived at the airport, my ticket showed 0 checked bags. Since I was traveling internationally to India with 2 bags, It was a $200 per bag at the counter, which was extremely disappointing. For an international trip, why would I ever choose a no‑bag option for only $20–$30 less? This seems like an error in the booking process, and I am requesting clarification and a resolution. I have called JustFly and on phone for 1 hr :53 min and they couldn't help till I show some kind of proof etc which isn't possible but besides that love your service and using it for years !
Poor customer service, not keen to do the job, almost rude, no courtesy or even interest in customer service what so ever !
Me and my family had a flight from Dallas USA to Amman Jordan and as a foreign passenger I thought this company would be good because it has a direct flight but You can’t imagine how much we are disappointed from Royal Jordanian it’s something unbelievable. It was a nightmare and a crazy experience that we had since we got seated in the airplane. The flight attendance was being rude with pretty much every passenger in the airplane. We were a family of five members, during the flight, my sister started bleeding from her nose. It wasn’t one drop or two drops. It was a bad bleed. We asked the flight attendance to help and get us some napkins or any first aid tools. She saw my sister bleeding and She saw us panic and she said she will be back, but she never been back. We never seen her after that all along with our flight!!!! What is that Royal Jordanian !!!????? we tried based in our knowledge to help her and put some napkins. We kept her head up for pretty much two hours, and some of the passengers help us with water and napkins as well to clean her up, but we didn’t get any kind of help from the flight attendance. What a crazy attitude what a crazy customer service it’s more than the word Bad. !!! is that how you deal with a medical condition in the airplane? Are you guys care about the passengers? I have never ever experienced this bad customer service in my entire life. I never even think that this would happen in the airplane without getting any help from the flight attendance. Do you guys care about human rights? Do you guys care about passengers? Do you guys care about somebody bleeding in the airplane and need a medical assistant???!!!! what the hell is that Royal Jordanian?!!!!!!! also during out fligh , one of the flight attendance her name is Sarah was screaming and yelling on my mom , my mom is an elder lady, and the flight attendants was asking her what she want to eat, but she was yelling. I called the flight attendant and I told her nicely please can you lower your ton when you talk to my mom you don’t have the right to yell at her. She said well I was working all day with other flights and I’m exhausted. I told her this is not my damn business. You can’t have this excuse to be yelling or being rude with the passengers and you can bend a little bit and talk to her nicely. You can’t just keep standing and yelling at her. If you can’t hear her while you standing how do you think she will hear you while she’s sitting if you need something you have to bend and get closer to her and talk to her you can’t scream or yell just like that she gave me a look and she just left. Royal Jordanian, you don’t deserve a penny for your ticket we are a family of five passengers We paid over $7000 for the ticket just to get a bad customer service and bad behavior with my sister medical incident I will make sure my experience will reach to the highest position in this company. No one will accept this kind of behavior or attitude. No thank you,
I originally purchased and selected window seats G12 and L12, and I also placed a bid for K12. These were the seats I specifically chose and paid for. However, I have now been reassigned to D11, E11, and F11, which are middle-row seats. I did not purchase these seats, nor did I bid on them. Due to a medical condition, I am unable to sit in middle-row seats. Sitting in the middle section causes me to become dizzy and nauseous, and I may become sick during the flight. This is the reason I specifically purchased and bid on window seats. I respectfully request that you restore my original seat assignments or provide comparable window seats. If this is not possible, please refund the amount I paid for the seat selections so that I can make other arrangements. I have attempted to contact your customer service multiple times without success. I called approximately ten times and also tried calling your office in Jordan, but I was unable to reach anyone.
Excellent There was no hot beverages in the last hour
We were waiting at the counter for over an hour. Then they moved all employees to the inside. At that time it was about one hour and 15 minutes to the flight. They left us without help. Flight departed 20 minutes earlier than published. I guess they sold our 3 seats to other customers and bumped us. We did not fly. No customer service no help no answer.....
They did not have my AA status (Platinum Pro) in my reservation. They don't accept KTN at Dulles so I could not go through TSA Pre - terrible....
I like the boarding on time , I like the respect from the male flight attendant but the female attendant could be better. Didn’t like the food
Plane is old and dirty. My recliner wasn’t working and I was in business class. And my entertainment kept freezing up Plane needs serviced and better maintained. And you may need to teach the crew a little customer service.
Staff were rude! Chairs are incredibly small! Comfort was minimal and food wasn’t edible.
It was a very stressful trip for me and my husband, main reason for the discomfort, kids behind our seat kept kicking the seat behind , screaming all the time of the flight , the seat in front of us has a kid with autism and a young sister with the dad , a nonstop all the 12h hours flight screening jumping overhead, stuff in his hand almost dropped on us and we have to be on alert for any move, I do understand that there will be kids but the thing is no one of the staff even bother to came near the seat and find solution , I believe there has to be a way to seat family with kids ,I’m a person who travel long distance almost every year and I used to take mostly air Canada, Lufthansa,British airways. I figured to use Royal Jordanian this time but it looks it wasn’t the right choice for us and I hope we don’t have to deal the same on our way back.
