Overview

Grand Burstin Hotel Folkestone

The Harbour, Folkestone, CT20 1TX, United Kingdom
+44 871 222 0048

$34+

Overall guest ratings

6.7/10 Good
Based on 6,705 reviews

Review highlights

  • 7.4
  • 7.2
  • 4.2
  • 4.0

Good to know

  • Recreation staff is nice

Nearby

    Show all

    About

    A great choice for a stay in Folkestone, Grand Burstin Hotel Folkestone features a nightclub. Guests can take a dip in the indoor pool or grab a bite to eat at Harbour Restaurant, which is one of 2 restaurants and serves breakfast, lunch, and dinner. Other highlights include a bar/lounge, a fitness center, and a sauna.

    Less More
    Hotels.com

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
    • Internet
    • Meeting/Banquet facilities
    • Game room
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Laundry service
    • Cable or satellite TV
    • Air-conditioned
    • ATM on-site
    • Gift shop
    • Coffee shop
    • Night club
    • Parking (surcharge)
    • Wedding services
    Less More
    Reviews

    Guest reviews

    Overall Rating

    6.7 Good
    Based on 6,705 reviews
    • 7.4 "Good location."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "City centre within easy reach, said 100%."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 7.2 "Good service."
      7.8 "78% found the staff to be very friendly."
      8.5 "85% said the recreation staff was great."
      8.7 "87% found the restaurant service to be one of the best."
    • 6.1 "Breakfast is mediocre."
      5.7 "Breakfast prices were ok, according to 57%."
    • 4.2 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      4.8 "52% said rooms were small."
      1.9 "81% thought it was too noisy."
      1.4 "86% criticized the small bathroom."
      4.8 "Air conditioning was criticized by 52%."
    • 4.0 "Rooms are not good."
      3.6 "64% said rooms were dirty."
      2.6 "74% complained about the bathroom."
      4.6 "54% didn't like the uncomfortable beds."
      0.6 "94% thought they were poorly maintained."
      1.1 "For 89%, the rooms looked old."
      4.8 "52% said rooms were small."
      1.1 "89% found problems with the furniture."
      2.4 "76% said the bathroom was dirty."
      2.0 "80% thought the tv was sub-standard."
      3.2 "68% had problems with the shower."
      1.4 "86% criticized the small bathroom."
      4.8 "Air conditioning was criticized by 52%."
      4.7 "53% were disappointed with the minibar."
    • 3.8 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
    • 3.2 "Generally quite dirty."
      3.6 "64% said rooms were dirty."
      1.7 "83% thought it was rather dirty."
      2.4 "76% said the bathroom was dirty."
      1.3 "Unclean dining area, according to 87%."
    • 2.6 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
      0.8 "92% didn't like the architecture."
      1.1 "89% thought the facilities needed updating."
      1.4 "86% complained about the elevator."
      2.7 "For 73%, the lobby entrance was sub-standard."
      2.9 "71% were unhappy with the handicap accessible facilities."
      0.0 "Business facilities were unsatisfactory, according to 100%."
    View all review categories

    Overall Rating

    7.0 Good
    Based on 3,687 reviews
    • 7.8 "Good service."
      8.2 "82% found the staff to be very friendly."
      8.8 "88% said the recreation staff was great."
      8.7 "87% found the restaurant service to be one of the best."
    • 7.2 "Good location."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "City centre within easy reach, said 100%."
      9.7 "97% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.4 "Breakfast is mediocre."
      5.4 "Breakfast prices were ok, according to 54%."
    • 4.6 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
      2.1 "79% thought it was too noisy."
      4.8 "Air conditioning was criticized by 52%."
      1.4 "86% criticized the small bathroom."
    • 4.3 "Rooms are not good."
      3.7 "63% said rooms were dirty."
      2.1 "79% complained about the bathroom."
      4.9 "51% didn't like the uncomfortable beds."
      0.6 "94% thought they were poorly maintained."
      1.3 "For 87%, the rooms looked old."
      1.8 "82% thought the tv was sub-standard."
      1.2 "88% found problems with the furniture."
      1.8 "82% said the bathroom was dirty."
      3.0 "70% had problems with the shower."
      4.8 "Air conditioning was criticized by 52%."
      1.4 "86% criticized the small bathroom."
    • 4.0 "Internet is poor."
      3.7 "63% said the wifi quality was bad."
    • 3.3 "Not very clean."
      3.7 "63% said rooms were dirty."
      1.7 "83% thought it was rather dirty."
      1.8 "82% said the bathroom was dirty."
      1.4 "Unclean dining area, according to 86%."
    • 2.6 "Horrible vibe."
      1.1 "89% criticized the unstylish hotel."
      1.4 "86% didn't like the unstylish hotel."
      2.6 "For 74%, the lobby entrance was sub-standard."
    View all review categories

    Overall Rating

    6.3 Good
    Based on 2,011 reviews
    • 7.0 "Good location."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% liked the proximity to shopping."
    • 6.6 "Service is ok."
      6.0 "Only 60% thought the service was professional."
    • 5.5 "Breakfast is mediocre."
      6.1 "Breakfast prices were ok, according to 61%."
    • 5.5 "Food is average."
      5.8 "Only 58% were satisfied with the menu."
      5.0 "Desserts were ok, said 50%."
    • 3.7 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 3.6 "Not very comfortable."
      3.8 "62% didn't like the uncomfortable beds."
      1.6 "84% thought it was too noisy."
      4.9 "51% said rooms were small."
      4.8 "Air conditioning was criticized by 52%."
      1.4 "86% criticized the small bathroom."
    • 3.3 "Rooms are not good."
      3.1 "69% said rooms were dirty."
      3.8 "62% didn't like the uncomfortable beds."
      2.7 "73% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
      0.8 "For 92%, the rooms looked old."
      2.2 "78% said the bathroom was dirty."
      4.9 "51% said rooms were small."
      1.0 "90% found problems with the furniture."
      3.5 "65% had problems with the shower."
      4.8 "Air conditioning was criticized by 52%."
      2.1 "79% thought the tv was sub-standard."
      1.4 "86% criticized the small bathroom."
    • 2.7 "Generally quite dirty."
      3.1 "69% said rooms were dirty."
      1.6 "84% thought it was rather dirty."
      2.2 "78% said the bathroom was dirty."
      1.2 "Unclean dining area, according to 88%."
    • 2.0 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      0.7 "93% didn't like the architecture."
      1.0 "90% thought the facilities needed updating."
      3.0 "For 70%, the lobby entrance was sub-standard."
      1.5 "85% complained about the elevator."
      4.8 "52% found the grounds unpleasant."
    View all review categories

    Overall Rating

    6.2 Good
    Based on 67 reviews
    • 7.7 "Good location."
    • 7.7 "High value."
    • 7.4 "Good service."
    • 5.8 "Food is average."
    • 3.7 "Rooms are not good."
    • 2.7 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."

    Overall Rating

    7.0 Good
    Based on 938 reviews
    • 8.1 "Good value."
    • 7.7 "Good service."
      8.1 "81% found the staff to be very friendly."
      8.5 "85% said the recreation staff was great."
    • 7.6 "Good location."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% appreciated the closeness to the beach."
    • 6.2 "Breakfast is mediocre."
    • 5.4 "Bar is ok."
    • 4.8 "Not very comfortable."
      4.8 "52% said rooms were small."
      2.1 "79% thought it was too noisy."
      1.5 "85% criticized the small bathroom."
    • 4.7 "Rooms are not good."
      4.0 "60% said rooms were dirty."
      2.8 "72% complained about the bathroom."
      0.6 "94% thought they were poorly maintained."
      2.2 "78% thought the tv was sub-standard."
      4.8 "52% said rooms were small."
      2.5 "75% said the bathroom was dirty."
      1.1 "89% found problems with the furniture."
      1.1 "For 89%, the rooms looked old."
      3.5 "65% had problems with the shower."
      1.5 "85% criticized the small bathroom."
    • 3.6 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 3.5 "Not very clean."
      4.0 "60% said rooms were dirty."
      1.7 "83% thought it was rather dirty."
      2.5 "75% said the bathroom was dirty."
    • 2.6 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
      0.8 "92% didn't like the architecture."
      1.4 "86% complained about the elevator."
      1.1 "89% thought the facilities needed updating."
    View all review categories
    Good to know
    "Recreation staff is nice"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    used as a stop
    little out of date
    car park
    poor quality food
    poor quality
    good value for money
    bit worn
    carpets and furnishings
    closeness to town
    good view
    old and dumpy
    booked a premium
    view of the harbour
    hot water from shower
    water pressure was weak
    More
    More
    Photos
    Map

    Map