The service of shuttle
Comfort and proximity to the airport
I like the airport shuttle being free, the sauna and pool facilities and the room was very comfortable and quiet.
Internet should be improved, it does not hace great coverage in all rooms. After they moved us to another room Speed was ok.
easy to airport
Closest to the airport for the price. AT the airport proper is much more expensive. Nice facilities room is a little small but newly remolded and very up to date
Parking as 20 Euro a night but it was just across the street.
Great staff, very clean & modern. Highly recommend
convenience. excellent transportation to and from airport
wifi never worked in my room
Great food, terrible wifi
The "Faces" restaurant was really lovely and welcoming, and the food was excellent. The airport shuttle was very convenient.
The wifi was awful- neither of us were able to connect at all using the free wifi.
Clean rooms, friendly staff, modern decor
Staff was very efficient and explained everything quickly. Lounge was open late to get a quick bite. Shuttles left every 15 minutes starting at 5am.. I was on that one.
No gift shop - wanted a watch in a display case, but no one could open it for me between 8pm and 6 am...
Room was a typical airport airport.
We stood in line for two hours to get our confirmed room. Delta had cancelled flights and there was a long line of people wanting a room. I mentioned twice that we were confirmed guests and should be compensated for our long wait in line. We were ignored both times.
I found using the Internet frustrating. It would just die when I was using it. I tried to downloading a library book and could not do it. Then I paid for the upgrade Internet and it would stop working while I was downloading. The "free" internet was slow.
Five star hotel with a three star service and atti
The shower, bed and pillows were nice. Is all we liked.
Terrible customer service starting at the shuttle at the airport. The service did not improve at any point of our stay. We are a couple with a baby and we had 3 bags, a stroller, a car seat and two backpacks and no one offered any help loading or unloading the luggage off the shuttle (while all other shuttles at the airport provided that service for their guests ie Holiday Inn). Nothing changed in the hotel either, we dragged all the bags by ourselves from the shuttle to the room, not something I would expect from a 5 star hotel. The following morning we were trying to take a shuttle but the lady shut the door in front of us while we were trying to bring all the luggage to the bus. The room was ok but a bit small. The satellite TV is lacking entertainment programs in English language.
Steigenberger Airport Hotel, Frankfurt, offers upscale accommodation in modern premises about half a mile from Frankfurt Airport. This large hotel provides free Wi-Fi throughout and a free 24-hour shuttle bus for the five-minute journey to and from the airport.
Contemporary decor, soundproofed windows, air-conditioning, en suite bathroom facilities and a flat-screen television are standard in all rooms plus a minibar, desk and tea and coffee-making facilities. Upgrade rooms and suites are available.
Overlooking the airport, Open Sky is the 9th floor rooftop spa and fitness center offering a heated swimming pool, gym, sauna and massage. Other amenities include a garden terrace, on-site parking, room service, business center, elevators and extensive conference facilities.
A breakfast buffet, regional dishes and fine dining are offered across three restaurants. There’s also a 24-hour bistro bar.
Steigenberger Airport Hotel, Frankfurt is situated off the A3/A5 road junction. Central Frankfurt is about 20 minutes’ drive away.
Steigenberger Airport Hotel
Based on 6,408 reviews
Value for money
Policies vary by room type and provider.