Steigenberger Airport Hotel, Frankfurt am Main Hotels from $90

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All Reviews
Couples
Families
Business
Solo

Overall Rating

Based on 6,558 reviews

Location

8.9 "Location is great."
Wellness Area

8.4 "Very nice wellness & sports facilities."
Pool

8.1 "Pool is good."
Amenities

8.0 "Amenities are good."
Service

8.0 "Great service."
Breakfast

6.4 "Breakfast is mediocre."
Comfort

6.4 "Average comfort."
Value for money

5.7 "Average value."
WiFi

3.7 "Internet is poor."

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Overall Rating

Based on 1,836 reviews

Vibe

8.8 "Vibe was good."

8.4 "84% thought, the hotel was modern."

9.5 "95% said it was a stylish hotel."

8.6 "86% enjoyed the friendly atmosphere."

8.9 "89% thought the hotel was luxurious."

7.7 "77% enjoyed the lobby entrance."
Location

8.8 "Location is great."

9.8 "Good access to the airport, said 98%."

8.6 "Easily accessible by car, said 86%."
Amenities

8.0 "Amenities are good."

8.1 "81% thought the building was wonderful."

9.5 "Business facilities were excellent, according to 95%."

7.7 "77% found the grounds to be nice."

7.7 "77% enjoyed the lobby entrance."
Service

8.0 "Great service."

8.9 "89% found the staff to be very friendly."

9.6 "96% were happy with the shuttle service."

8.0 "80% thought the service was very professional."
Pool

7.9 "Good pool."
Bar and Beverages

6.7 "Bar is ok."
Breakfast

6.5 "Breakfast is mediocre."
Value for money

4.9 "Value below average."

0.9 "91% said the breakfast was too expensive."

0.4 "The price was too high for 96%."
WiFi

3.5 "Internet is poor."

2.1 "79% said the wifi quality was bad."

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Overall Rating

Based on 1,508 reviews

Wellness Area

8.5 "Very nice wellness & sports facilities."

8.6 "top-notch fitness area, thought 86%."

8.5 "85% loved the sauna."
Location

8.4 "Location is great."

10.0 "Good access to the airport, said 100%."

8.6 "Easily accessible by car, said 86%."
Pool

8.2 "Pool is good."
Amenities

8.1 "Amenities are good."

8.1 "81% thought the building was wonderful."

7.3 "73% enjoyed the lobby entrance."

9.5 "Business facilities were excellent, according to 95%."

8.1 "81% said the facilities were very new."
Service

8.0 "Great service."

8.3 "83% found the staff to be very friendly."

9.4 "94% were happy with the shuttle service."

8.5 "85% thought the service was very professional."
Breakfast

6.6 "Breakfast is mediocre."
Food

5.7 "Food is average."

6.2 "62% thought the dining experience was appropriate."
Value for money

5.1 "Average value."
WiFi

4.1 "Internet is poor."

1.9 "81% said the wifi quality was bad."

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Overall Rating

Based on 1,246 reviews

Wellness Area

8.8 "Very nice wellness & sports facilities."

9.0 "top-notch fitness area, thought 90%."

8.5 "85% loved the sauna."
Location

8.8 "Location is great."

10.0 "Good access to the airport, said 100%."
Service

8.5 "Great service."

9.6 "96% were happy with the shuttle service."

8.2 "82% found the staff to be very friendly."

8.5 "85% thought the service was very professional."
Vibe

8.4 "Vibe was good."

7.8 "78% thought, the hotel was modern."

8.8 "88% enjoyed the friendly atmosphere."

9.2 "92% said it was a stylish hotel."

7.9 "79% enjoyed the lobby entrance."
Pool

8.3 "Pool is good."
Breakfast

6.5 "Breakfast is mediocre."
Value for money

6.3 "Average value."
Room

6.0 "Rooms are ok."

6.6 "Only 66% thought the shower was ok."
WiFi

3.6 "Internet is poor."

1.7 "83% said the wifi quality was bad."

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Overall Rating

Based on 1,967 reviews

Location

9.1 "Terrific location."

10.0 "Good access to the airport, said 100%."

7.9 "Easily accessible by car, said 79%."
Vibe

9.0 "Awesome vibe."

8.4 "84% thought, the hotel was modern."

9.6 "96% said it was a stylish hotel."

9.0 "90% enjoyed the friendly atmosphere."

7.6 "76% enjoyed the lobby entrance."

9.1 "91% thought the hotel was luxurious."
Wellness Area

8.3 "Very nice wellness & sports facilities."

8.9 "top-notch fitness area, thought 89%."

8.6 "86% loved the sauna."
Pool

8.0 "Pool is good."
Amenities

8.0 "Amenities are good."

7.9 "79% thought the building was wonderful."

9.3 "Business facilities were excellent, according to 93%."

9.2 "92% thought the architecture was beautiful."

7.6 "76% enjoyed the lobby entrance."

8.2 "82% said the facilities were very new."
Food

6.1 "Food is average."

6.2 "62% thought the dining experience was appropriate."
Breakfast

6.0 "Breakfast is mediocre."
Value for money

5.5 "Average value."
WiFi

3.2 "Disappointing internet connection."

1.7 "83% said the wifi quality was bad."

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Hotel type

Business Hotel

Guests recommend this hotel for business travelers.

Airport Hotel

Guests think this is a perfect airport hotel.

Good to know

"Professional service"

"Good shuttle service"

"Good access to airport"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

6.8

review from

The "Faces" restaurant was really lovely and welcoming, and the food was excellent. The airport shuttle was very convenient. The wifi was awful- neither of us were able to connect at all using the free wifi.

Reviewed Sep 2016
10.0

review from

Clean rooms, friendly staff, modern decor

Reviewed Aug 2016
10.0

review from

Staff was very efficient and explained everything quickly. Lounge was open late to get a quick bite. Shuttles left every 15 minutes starting at 5am.. I was on that one. No gift shop - wanted a watch in a display case, but no one could open it for me between 8pm and 6 am...

Reviewed Aug 2016
6.2

review from

Room was a typical airport airport. We stood in line for two hours to get our confirmed room. Delta had cancelled flights and there was a long line of people wanting a room. I mentioned twice that we were confirmed guests and should be compensated for our long wait in line. We were ignored both times.

Reviewed Aug 2016
8.0

review from

I found using the Internet frustrating. It would just die when I was using it. I tried to downloading a library book and could not do it. Then I paid for the upgrade Internet and it would stop working while I was downloading. The "free" internet was slow.

Reviewed May 2016
5.4

review from

The shower, bed and pillows were nice. Is all we liked. Terrible customer service starting at the shuttle at the airport. The service did not improve at any point of our stay. We are a couple with a baby and we had 3 bags, a stroller, a car seat and two backpacks and no one offered any help loading or unloading the luggage off the shuttle (while all other shuttles at the airport provided that service for their guests ie Holiday Inn). Nothing changed in the hotel either, we dragged all the bags by ourselves from the shuttle to the room, not something I would expect from a 5 star hotel. The following morning we were trying to take a shuttle but the lady shut the door in front of us while we were trying to bring all the luggage to the bus. The room was ok but a bit small. The satellite TV is lacking entertainment programs in English language.

Reviewed Sep 2015
7.7

review from

cleanliness and quiet setting room was too small

Reviewed Aug 2015
6.2

review from

Location, shuttle service, cleanliness Phone connection to the reception did'nt work so had to go all the way down each time that I wanted to talk to them. That needed to be done often as no crib was supplied for our 6 month although explicitly requested. Upon arrival no crib was in the room, so another request was made, but after being our for the entire evening, upon return no crib was yet in the room. Overall a nice hotel in a good location but disappointed by this issues that were not solved promptly.

Reviewed Feb 2015
9.7

review from

The Hotel was very modern and close to the airport. The room had a huge bathroom with heated floors. Everything was clean and very comfortable. I stayed on the 9th floor and had a lovely view of the city. I used the pool and the sauna, which were very nice too. The free shuttle was convenient and ran every 15-minutes from the hotel to the airport. I booked my breakfast with the hotel together, which was cheaper then the $28 Euro price that they were asking for at the hotel. I would certainly stay at this hotel again! I booked this hotel through Kayak and at check-out the hotel staff refused to give me a receipt, which I needed in order to get reimbursed by my office. Internet was a bit slow in the room and in the business center.

Reviewed Oct 2014
8.3

review from

Proximity to FRA and shuttle bus service. Very modern and clean. Nice bar in hotel.

Reviewed Sep 2014
8.3

review from

The rooms were well-designed, bright, and clean. The free internet is nice, although it is slow. The airport shuttle is convenient. The breakfast is expensive. Perhaps you could offer other options than the full buffet. E.g., continental buffet, order eggs and toast, etc.

Reviewed Sep 2014
9.3

review from

Very comfortable and clean. Close to the airport with a very nice and regular shuttle. Just what my wife and I needed for a long layover between our stay in Africa on our way home to the U.S. The price of food was a bit high, even for Euro standards. $28 euro per person for breakfast seems a bit extreme.

Reviewed Aug 2014
5.3

review from

where bad smell from shower drain ( hole room smelled ), after complain the cleaned shower, but smell did not go away

Reviewed Jul 2014
10.0

review from

Convenient airport shuttle, great restaurant within 10 meters

Reviewed Jun 2014
6.3

review from

location restaurant spa gym room too basic Not a 5 star hotel but rather 4...

Reviewed Mar 2014
10.0

review from

Proximity to the airport without the high cost typically associated with other chain hotels. Clean and modern room. Free shuttle service to and from terminal that ran 24/7. Not a dislike, but I was "upgraded" from the basic room to the next level of room (because of availability). The upgrade was a typical European-style room; clean and modern, yet somewhat compact. The size was more than sufficient for my needs, but I am left wondering what the "basic" room was like...

Reviewed Mar 2014
8.0

review from

Easy airport access Rooms looked dated

Reviewed Mar 2014

10.0

review from

Clean rooms, friendly staff, modern decor

Reviewed Aug 2016
10.0

review from

Staff was very efficient and explained everything quickly. Lounge was open late to get a quick bite. Shuttles left every 15 minutes starting at 5am.. I was on that one. No gift shop - wanted a watch in a display case, but no one could open it for me between 8pm and 6 am...

Reviewed Aug 2016
8.0

review from

I found using the Internet frustrating. It would just die when I was using it. I tried to downloading a library book and could not do it. Then I paid for the upgrade Internet and it would stop working while I was downloading. The "free" internet was slow.

Reviewed May 2016
9.7

review from

The Hotel was very modern and close to the airport. The room had a huge bathroom with heated floors. Everything was clean and very comfortable. I stayed on the 9th floor and had a lovely view of the city. I used the pool and the sauna, which were very nice too. The free shuttle was convenient and ran every 15-minutes from the hotel to the airport. I booked my breakfast with the hotel together, which was cheaper then the $28 Euro price that they were asking for at the hotel. I would certainly stay at this hotel again! I booked this hotel through Kayak and at check-out the hotel staff refused to give me a receipt, which I needed in order to get reimbursed by my office. Internet was a bit slow in the room and in the business center.

Reviewed Oct 2014
8.3

review from

Proximity to FRA and shuttle bus service. Very modern and clean. Nice bar in hotel.

Reviewed Sep 2014
8.3

review from

The rooms were well-designed, bright, and clean. The free internet is nice, although it is slow. The airport shuttle is convenient. The breakfast is expensive. Perhaps you could offer other options than the full buffet. E.g., continental buffet, order eggs and toast, etc.

Reviewed Sep 2014
9.3

review from

Very comfortable and clean. Close to the airport with a very nice and regular shuttle. Just what my wife and I needed for a long layover between our stay in Africa on our way home to the U.S. The price of food was a bit high, even for Euro standards. $28 euro per person for breakfast seems a bit extreme.

Reviewed Aug 2014
10.0

review from

Convenient airport shuttle, great restaurant within 10 meters

Reviewed Jun 2014
10.0

review from

Proximity to the airport without the high cost typically associated with other chain hotels. Clean and modern room. Free shuttle service to and from terminal that ran 24/7. Not a dislike, but I was "upgraded" from the basic room to the next level of room (because of availability). The upgrade was a typical European-style room; clean and modern, yet somewhat compact. The size was more than sufficient for my needs, but I am left wondering what the "basic" room was like...

Reviewed Mar 2014
8.0

review from

Easy airport access Rooms looked dated

Reviewed Mar 2014

6.8

review from

The "Faces" restaurant was really lovely and welcoming, and the food was excellent. The airport shuttle was very convenient. The wifi was awful- neither of us were able to connect at all using the free wifi.

Reviewed Sep 2016
7.7

review from

cleanliness and quiet setting room was too small

Reviewed Aug 2015

6.2

review from

Room was a typical airport airport. We stood in line for two hours to get our confirmed room. Delta had cancelled flights and there was a long line of people wanting a room. I mentioned twice that we were confirmed guests and should be compensated for our long wait in line. We were ignored both times.

Reviewed Aug 2016
5.4

review from

The shower, bed and pillows were nice. Is all we liked. Terrible customer service starting at the shuttle at the airport. The service did not improve at any point of our stay. We are a couple with a baby and we had 3 bags, a stroller, a car seat and two backpacks and no one offered any help loading or unloading the luggage off the shuttle (while all other shuttles at the airport provided that service for their guests ie Holiday Inn). Nothing changed in the hotel either, we dragged all the bags by ourselves from the shuttle to the room, not something I would expect from a 5 star hotel. The following morning we were trying to take a shuttle but the lady shut the door in front of us while we were trying to bring all the luggage to the bus. The room was ok but a bit small. The satellite TV is lacking entertainment programs in English language.

Reviewed Sep 2015
6.2

review from

Location, shuttle service, cleanliness Phone connection to the reception did'nt work so had to go all the way down each time that I wanted to talk to them. That needed to be done often as no crib was supplied for our 6 month although explicitly requested. Upon arrival no crib was in the room, so another request was made, but after being our for the entire evening, upon return no crib was yet in the room. Overall a nice hotel in a good location but disappointed by this issues that were not solved promptly.

Reviewed Feb 2015
5.3

review from

where bad smell from shower drain ( hole room smelled ), after complain the cleaned shower, but smell did not go away

Reviewed Jul 2014
6.3

review from

location restaurant spa gym room too basic Not a 5 star hotel but rather 4...

Reviewed Mar 2014

Steigenberger Airport Hotel

$90+

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