Guest reviews
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Solo
Overall Rating
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9.0 "Terrific location."9.9 "
Good access to the airport , said 99%." 8.3 "Easily accessible by car , said 83%." 7.9 "79%liked the proximity to shopping ." 9.3 "93% thought it waseasy to get to the train station ." 9.2 "92%liked the proximity to sightseeing ." 8.2 "82%enjoyed the restaurants & bars nearby ." -
8.7 "Very nice wellness & sports facilities."9.2 "
top-notch fitness area , thought 92%." 9.2 "92%loved the sauna ." -
8.4 "Vibe was good."7.8 "78% thought, the
hotel was modern ." 9.7 "97% said it was astylish hotel ." 8.4 "84%enjoyed the friendly atmosphere ." 8.5 "85%enjoyed the lobby entrance ." 8.8 "88% thought thehotel was luxurious ." -
8.3 "Great service."8.7 "87% found the
staff to be very friendly ." 9.6 "96% werehappy with the shuttle service ." 8.4 "84% thought theservice was very professional ." 7.3 "73% found therestaurant service to be one of the best ." 7.0 "Management was excellent , said 70%." -
8.2 "Amenities are good."8.3 "83% thought the
building was wonderful ." 9.8 "Business facilities were excellent , according to 98%." 9.4 "94% thought thearchitecture was beautiful ." 8.5 "85%enjoyed the lobby entrance ." 7.2 "72% said thefacilities were very new ." 7.7 "77% found thegrounds to be nice ." 10.0 "100%loved the outdoor sports facilities ." -
6.9 "Average comfort."5.9 "Only 59% said
rooms were big enough ." -
6.8 "Breakfast is mediocre."
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5.5 "Average value."
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3.2 "Disappointing internet connection."2.1 "79% said the
wifi quality was bad ."
Overall Rating
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9.0 "Terrific location."9.9 "
Good access to the airport , said 99%." 8.3 "Easily accessible by car , said 83%." -
8.6 "Vibe was good."8.3 "83% thought, the
hotel was modern ." 7.9 "79%enjoyed the friendly atmosphere ." 9.7 "97% said it was astylish hotel ." 9.0 "90% thought thehotel was luxurious ." -
8.3 "Very nice wellness & sports facilities."9.0 "90%
loved the sauna ." 8.9 "top-notch fitness area , thought 89%." -
8.2 "Pool is good."
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8.2 "Great service."8.8 "88% found the
staff to be very friendly ." 9.7 "97% werehappy with the shuttle service ." 7.9 "79% thought theservice was very professional ." -
6.9 "Food is average."
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6.6 "Breakfast is mediocre."
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5.0 "Average value."1.1 "89% said the
breakfast was too expensive ." 0.6 "Theprice was too high for 94%." -
3.3 "Internet is poor."2.1 "79% said the
wifi quality was bad ."
Overall Rating
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9.0 "Excellent wellness & sports facilities."9.4 "94%
loved the sauna ." -
8.1 "Amenities are good."8.1 "81% thought the
building was wonderful ." 9.9 "Business facilities were excellent , according to 99%." 8.3 "83%enjoyed the lobby entrance ." -
8.1 "Location is great."10.0 "
Good access to the airport , said 100%." 8.4 "Easily accessible by car , said 84%." -
8.0 "Pool is good."
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7.7 "Good service."8.2 "82% found the
staff to be very friendly ." 9.4 "94% werehappy with the shuttle service ." 8.6 "86% thought theservice was very professional ." -
6.5 "Food is average."
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5.2 "Average value."
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3.3 "Internet is poor."1.9 "81% said the
wifi quality was bad ."
Overall Rating
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9.2 "Terrific location."10.0 "
Good access to the airport , said 100%." 7.7 "77%liked the proximity to shopping ." -
8.9 "Very nice wellness & sports facilities."9.3 "
top-notch fitness area , thought 93%." 9.3 "93%loved the sauna ." -
8.6 "Great service."8.5 "85% found the
staff to be very friendly ." 9.6 "96% werehappy with the shuttle service ." 8.6 "86% thought theservice was very professional ." -
8.3 "Vibe was good."7.5 "75% thought, the
hotel was modern ." 9.4 "94% said it was astylish hotel ." 8.4 "84%enjoyed the friendly atmosphere ." 8.6 "86%enjoyed the lobby entrance ." 9.0 "90% thought thehotel was luxurious ." -
8.3 "Pool is good."
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7.0 "Good breakfast."
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6.4 "Rooms are ok."5.9 "For only 59%, the
bathroom was ok ." 5.5 "Only 55% saidrooms were big enough ." 6.9 "Only 69% thought theshower was ok ." 6.9 "Only 69% thought thefurniture was functional ." 5.7 "57% thought thebathroom was big enough ." -
3.0 "Disappointing internet connection."2.0 "80% said the
wifi quality was bad ."
Overall Rating
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9.2 "Terrific location."9.9 "
Good access to the airport , said 99%." 8.4 "Easily accessible by car , said 84%." -
8.7 "Vibe was good."8.2 "82% thought, the
hotel was modern ." 9.7 "97% said it was astylish hotel ." 8.5 "85%enjoyed the friendly atmosphere ." 8.8 "88% thought thehotel was luxurious ." 8.2 "82%enjoyed the lobby entrance ." -
8.5 "Very nice wellness & sports facilities."9.1 "
top-notch fitness area , thought 91%." 9.4 "94%loved the sauna ." -
8.2 "Pool is good."
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7.8 "Good amenities."7.9 "79% thought the
building was wonderful ." 7.5 "75% found thegrounds to be nice ." 8.2 "82%enjoyed the lobby entrance ." -
6.6 "Breakfast is mediocre."
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6.5 "Food is average."
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5.1 "Average value."
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2.8 "Disappointing internet connection."1.8 "82% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Great staff, very clean & modern. Highly recommend
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9.4review from
convenience. excellent transportation to and from airport wifi never worked in my room
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6.8review from
The "Faces" restaurant was really lovely and welcoming, and the food was excellent. The airport shuttle was very convenient. The wifi was awful- neither of us were able to connect at all using the free wifi.
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10.0review from
Clean rooms, friendly staff, modern decor
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10.0review from
Staff was very efficient and explained everything quickly. Lounge was open late to get a quick bite. Shuttles left every 15 minutes starting at 5am.. I was on that one. No gift shop - wanted a watch in a display case, but no one could open it for me between 8pm and 6 am...
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6.2review from
Room was a typical airport airport. We stood in line for two hours to get our confirmed room. Delta had cancelled flights and there was a long line of people wanting a room. I mentioned twice that we were confirmed guests and should be compensated for our long wait in line. We were ignored both times.
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8.0review from
I found using the Internet frustrating. It would just die when I was using it. I tried to downloading a library book and could not do it. Then I paid for the upgrade Internet and it would stop working while I was downloading. The "free" internet was slow.
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5.4review from
The shower, bed and pillows were nice. Is all we liked. Terrible customer service starting at the shuttle at the airport. The service did not improve at any point of our stay. We are a couple with a baby and we had 3 bags, a stroller, a car seat and two backpacks and no one offered any help loading or unloading the luggage off the shuttle (while all other shuttles at the airport provided that service for their guests ie Holiday Inn). Nothing changed in the hotel either, we dragged all the bags by ourselves from the shuttle to the room, not something I would expect from a 5 star hotel. The following morning we were trying to take a shuttle but the lady shut the door in front of us while we were trying to bring all the luggage to the bus. The room was ok but a bit small. The satellite TV is lacking entertainment programs in English language.
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7.7review from
cleanliness and quiet setting room was too small
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6.2review from
Location, shuttle service, cleanliness Phone connection to the reception did'nt work so had to go all the way down each time that I wanted to talk to them. That needed to be done often as no crib was supplied for our 6 month although explicitly requested. Upon arrival no crib was in the room, so another request was made, but after being our for the entire evening, upon return no crib was yet in the room. Overall a nice hotel in a good location but disappointed by this issues that were not solved promptly.
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9.7review from
The Hotel was very modern and close to the airport. The room had a huge bathroom with heated floors. Everything was clean and very comfortable. I stayed on the 9th floor and had a lovely view of the city. I used the pool and the sauna, which were very nice too. The free shuttle was convenient and ran every 15-minutes from the hotel to the airport. I booked my breakfast with the hotel together, which was cheaper then the $28 Euro price that they were asking for at the hotel. I would certainly stay at this hotel again! I booked this hotel through Kayak and at check-out the hotel staff refused to give me a receipt, which I needed in order to get reimbursed by my office. Internet was a bit slow in the room and in the business center.
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8.3review from
Proximity to FRA and shuttle bus service. Very modern and clean. Nice bar in hotel.
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8.3review from
The rooms were well-designed, bright, and clean. The free internet is nice, although it is slow. The airport shuttle is convenient. The breakfast is expensive. Perhaps you could offer other options than the full buffet. E.g., continental buffet, order eggs and toast, etc.
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9.3review from
Very comfortable and clean. Close to the airport with a very nice and regular shuttle. Just what my wife and I needed for a long layover between our stay in Africa on our way home to the U.S. The price of food was a bit high, even for Euro standards. $28 euro per person for breakfast seems a bit extreme.
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5.3review from
where bad smell from shower drain ( hole room smelled ), after complain the cleaned shower, but smell did not go away
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10.0review from
Convenient airport shuttle, great restaurant within 10 meters
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6.3review from
location restaurant spa gym room too basic Not a 5 star hotel but rather 4...
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10.0review from
Great staff, very clean & modern. Highly recommend
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9.4review from
convenience. excellent transportation to and from airport wifi never worked in my room
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10.0review from
Clean rooms, friendly staff, modern decor
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10.0review from
Staff was very efficient and explained everything quickly. Lounge was open late to get a quick bite. Shuttles left every 15 minutes starting at 5am.. I was on that one. No gift shop - wanted a watch in a display case, but no one could open it for me between 8pm and 6 am...
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8.0review from
I found using the Internet frustrating. It would just die when I was using it. I tried to downloading a library book and could not do it. Then I paid for the upgrade Internet and it would stop working while I was downloading. The "free" internet was slow.
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9.7review from
The Hotel was very modern and close to the airport. The room had a huge bathroom with heated floors. Everything was clean and very comfortable. I stayed on the 9th floor and had a lovely view of the city. I used the pool and the sauna, which were very nice too. The free shuttle was convenient and ran every 15-minutes from the hotel to the airport. I booked my breakfast with the hotel together, which was cheaper then the $28 Euro price that they were asking for at the hotel. I would certainly stay at this hotel again! I booked this hotel through Kayak and at check-out the hotel staff refused to give me a receipt, which I needed in order to get reimbursed by my office. Internet was a bit slow in the room and in the business center.
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8.3review from
Proximity to FRA and shuttle bus service. Very modern and clean. Nice bar in hotel.
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8.3review from
The rooms were well-designed, bright, and clean. The free internet is nice, although it is slow. The airport shuttle is convenient. The breakfast is expensive. Perhaps you could offer other options than the full buffet. E.g., continental buffet, order eggs and toast, etc.
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9.3review from
Very comfortable and clean. Close to the airport with a very nice and regular shuttle. Just what my wife and I needed for a long layover between our stay in Africa on our way home to the U.S. The price of food was a bit high, even for Euro standards. $28 euro per person for breakfast seems a bit extreme.
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10.0review from
Convenient airport shuttle, great restaurant within 10 meters
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6.2review from
Room was a typical airport airport. We stood in line for two hours to get our confirmed room. Delta had cancelled flights and there was a long line of people wanting a room. I mentioned twice that we were confirmed guests and should be compensated for our long wait in line. We were ignored both times.
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5.4review from
The shower, bed and pillows were nice. Is all we liked. Terrible customer service starting at the shuttle at the airport. The service did not improve at any point of our stay. We are a couple with a baby and we had 3 bags, a stroller, a car seat and two backpacks and no one offered any help loading or unloading the luggage off the shuttle (while all other shuttles at the airport provided that service for their guests ie Holiday Inn). Nothing changed in the hotel either, we dragged all the bags by ourselves from the shuttle to the room, not something I would expect from a 5 star hotel. The following morning we were trying to take a shuttle but the lady shut the door in front of us while we were trying to bring all the luggage to the bus. The room was ok but a bit small. The satellite TV is lacking entertainment programs in English language.
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6.2review from
Location, shuttle service, cleanliness Phone connection to the reception did'nt work so had to go all the way down each time that I wanted to talk to them. That needed to be done often as no crib was supplied for our 6 month although explicitly requested. Upon arrival no crib was in the room, so another request was made, but after being our for the entire evening, upon return no crib was yet in the room. Overall a nice hotel in a good location but disappointed by this issues that were not solved promptly.
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5.3review from
where bad smell from shower drain ( hole room smelled ), after complain the cleaned shower, but smell did not go away
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6.3review from
location restaurant spa gym room too basic Not a 5 star hotel but rather 4...
