|Top route||Jakarta Soekarno-Hatta Intl to Makassar Sultan Hanuddin|
|Top airport||Jakarta Soekarno-Hatta Intl|
Pros: Comfortable seats
Cons: Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?
Pros: The seat was comfortable enough.
Cons: Boarding is disorganized. Food wasn’t heated properly so the fish just had coagulated oil coating it.
Pros: Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!
Cons: Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite.
Pros: Everything was on time.
Cons: Entertainment and especially food
Pros: Crew is professional
Cons: The interior in the air craft need seriously to be refreshed.
Cons: I had gotten two tickets.I didn't book two tickets for one
trip.Please give me back my money.
Pros: The plane was 3 +3 so it was small. The flight crew were sweet.
Cons: The movies were limited,. There was no vegetarian option, only meat. The food was pretty basic and pretty bland.
Pros: Crew was great
Cons: Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport.
Pros: Flight was just 10 minutes late so not bad. Smooth flight with courteous flight crew and attractive flight attendants. Great choice of in flight films. Watched 2!
Pros: Crew was better
Cons: Improve food quality. Garuda is moving backward in quality of food.
Cons: It's impossible to contact them to arrange infant seats, their HK office phone number rings out and isn't manned and the other country offices keep on redirecting our queries there. They also changed and cancelled our flights 6 times.
Pros: Crews are friendly
Cons: Delays should be reduced
Pros: Food was nice
Cons: Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate.
Pros: Big plane, excellent entertainment on seat, excellent food, nice crews.
Cons: Passengers with children & elderlies should be boarded first for priority, for strict implementation.
Cons: Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport.
Pros: Crew was good on flight and food was delicious.
Cons: Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and from
Cons: It was ok
Pros: The snacks, staffs and the seat were amazing. Garuda never fail me.
Pros: The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful.
Cons: Phone check-in until 1 hr before departure would’ve been helpful.
Pros: The crew were very friendly and accomplished. The in-flight entertainment was great. If the opportunity presents itself, I’ll defini fly Garuda Indonesia Airlines again!
Pros: Comfortable seat and very welcoming crew. It was an hour and half flight and received a delicious snack, water and personal entertainment.
Pros: On time, clean aircraft
Pros: Everything was good
Cons: Baggage claim in Bali very slow
Cons: Flight was rescheduled 2 1/2 hours later at last minute, with no opportunity to reschedule to an earlier flight. I needed to catch an early morning flight from Jakarta the next morning, meaning I got only 3 hours of sleep at my hotel instead of over 5 hours.
Pros: On time smooth flight
Pros: The crew was super nice and I felt comfortable during the 6h flight
Pros: The cabin crew was great!
Pros: Flight was not full. Had open seats around me so it was comfortable.
Cons: Food. Red eye flight served a very low quality snack upon takeoff. Breakfast before landing was a little better.
Cons: Keep going with the excellent job, Garuda
Cons: Too cold in the aircraft !! So so cold
Pros: Void Jancok
Cons: Void Jancok
Happy flying with Garuda
Pros: Excellent cabin service
Cons: All seats need to be renewed urgently
Pros: Nothing 2 hours late Had to watch commercials on the seat tv screen.
Cons: I will make it a point to avoid Garuda Really has gone down hill. I think it is overpriced for the bad service and 2 hours late. Better to pay half the price and take another airline.
Pros: Amazing in business class
Pros: Everything! The employees are curteous. The entire flight is inclusive. You are able to pick your seats without any extra expense.
Cons: There is nothing not to like.
5 star service
Pros: Food and beverage service
Cons: 45 minutes delayed when departing
Cons: No TV on cjr1000
Pros: Fast boarding
Cons: Food is low quality. Nothing special.
Pros: I LOVED the Flight Attendants' uniforms. Smile!
Pros: As above
Pros: On time and good service from. Cabin crew
Cons: Cabin temperature was very cold
Your time tables
Cons: I didn't like your time tables where you use only 12 hrs. It's okay to go all the way to 24 instead of 12/12 I had to rebook my ticket at additional expenses
Pros: Flight was comfortable enough. Nothing special, but got me safely to my destination. Service was good, plenty of food
Cons: Meals were just okay. I flew Cathway last month abd their food was better, plus they gave us hagendaz ice cream which was a major happiness booster.
Pros: Although not asked, I was reseated to a front row seat, which has more space.
Cons: Delay of 30 minutes without any explanation. Contrary to other times, the food was tasteless.
Pros: Boarding on time, efficient flight, handled well, on time at destination.
Cons: Long check in queue, many counters closed, counter staff seemed very busy with talking to their colleagues while checking in passengers. I am used better from Garuda.
Short flight with prop
Leg room very good in economy, all else super
Pros: Just a very nice. flight. No worries.
Beautiful views, arrived early
Pros: We were the only flight at the airport and got to walk out to the plane and board directly. Ground crew lined up and waved good-bye as we pulled out to runway. Very friendly attendants. No wait, arrived 10 minutes early.
Cons: Small seats and minimal food and drink options but the flight was only 90 min so not important.
The food makes thus
Pros: Probably the best food I’ve had on a business class flight.
Cons: Entertainment just OK. Garuda lounge in Bali dire
Pros: Clean, proper plane.
Cons: Unhealthy food, full of sugars and fat.
Cons: Plane was delayed
Smooth flight to Bali
Pros: Smooth flight on time including lunch service. Good entertainment system. Friendly attentive crew.
Cons: Low quality food. On arrival in Bali walked a long way inside terminal down corridors and up-down stairs without anyone guiding disembarking passengers and without signs guiding us. We even passed other passengers in the halls boarding their flights. So disorganized!
Pros: Service on board was good, Entertainment and seat comfort too
Cons: Too cold in the plane, chichen curry, always a risk to serve this in a plane your chef should know why. Dessert very poor.
Pros: Service and comfort during fly
Cons: A but delay
Pros: Garuda is the best
Cons: I like all