Traveler reviews
Overall rating
7.3
Good
Based on 94 reviews
Boarding
7.6
Comfort
7.8
Crew
8.1
Entertainment
7.1
Food
6.7
Find cheap flights on Garuda Indonesia
Round-trip
Economy
Garuda Indonesia information
| IATA Code | GA |
|---|---|
| Routes | 137 |
| Top route | Jakarta Soekarno-Hatta Intl to Denpasar Bali Ngurah Rai |
| Airports served | 51 |
| Top airport | Jakarta Soekarno-Hatta Intl |
Garuda Indonesia traveller reviews
Pros
"The in-flight entertainment was great."
(in 7 reviews)
"Amazing in business class."
(in 3 reviews)
"On time smooth flight."
(in 23 reviews)
Cons
"Boarding could be more organized."
(in 2 reviews)
"Food is low quality."
(in 6 reviews)
"Someone dropped the ball on climate control."
(in 2 reviews)
Recent reviews
Traveler rating
3
1
0
2
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10.0
On air services are excellent. The Garuda Lounge at Terminal 3 Soekarno-Hatta International Airport need to have special management attention in cleanliness and the service quality.
review from
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2.0
I hopefully cancelled this flight and will get a refund. I am disappointed that you did not stop alerts about this flight and seem to think we went on it. It doesn't seem like your company communicates well internally. Also from my end, I hope you have some clout to resolve things. That has to be part of the package you offer. Thank You, William Ashley
review from
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8.0
At CGK, need to walk from one gate all the way to the other gate to board the plane. Which makes me wonder, why can’t we just gather at the correct gate in the first place?
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8.0
Excellent service onboard.
review from
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6.0
Boarding from gate to airplane very hot
review from
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5.0
Pros: Comfortable seats
Cons: Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?review from
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5.0
Pros: The seat was comfortable enough.
Cons: Boarding is disorganized. Food wasn’t heated properly so the fish just had coagulated oil coating it.review from
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10.0
Pros: Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!
Cons: Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite.review from
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6.3
Pros: Everything was on time.
Cons: Entertainment and especially foodreview from
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4.4
Pros: Crew pelayanan bagus
Cons: TV nya mati. Turun di tengah parkiran, naik bis.review from
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6.0
Pros: Crew is professional
Cons: The interior in the air craft need seriously to be refreshed.review from
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7.0
Pros: The plane was 3 +3 so it was small. The flight crew were sweet.
Cons: The movies were limited,. There was no vegetarian option, only meat. The food was pretty basic and pretty bland.review from
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4.3
Cons: Nona
review from
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8.0
Pros: Crew was great
review from
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5.3
Pros: The crew did a great job, seats were ok
Cons: the food was not eatablereview from
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8.3
Cons: Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport.
review from
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9.6
Pros: Flight was just 10 minutes late so not bad. Smooth flight with courteous flight crew and attractive flight attendants. Great choice of in flight films. Watched 2!
review from
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6.3
Pros: Crew was better
Cons: Improve food quality. Garuda is moving backward in quality of food.review from
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7.3
Cons: Food can be better.
review from
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5.3
Cons: It's impossible to contact them to arrange infant seats, their HK office phone number rings out and isn't manned and the other country offices keep on redirecting our queries there. They also changed and cancelled our flights 6 times.
review from
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4.0
Pros: Crews are friendly
Cons: Delays should be reducedreview from
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7.0
Pros: Food was nice
Cons: Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate.review from
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10.0
Pros: Big plane, excellent entertainment on seat, excellent food, nice crews.
Cons: Passengers with children & elderlies should be boarded first for priority, for strict implementation.review from
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3.3
Cons: Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport.
review from
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2.0
Pros: Crew was good on flight and food was delicious.
Cons: Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and fromreview from
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7.6
Cons: It was ok
review from
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10.0
Pros: The snacks, staffs and the seat were amazing. Garuda never fail me.
review from
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9.2
Pros: The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful.
Cons: Phone check-in until 1 hr before departure would’ve been helpful.review from
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8.0
Pros: Seating was comfortable.
Cons: Different selection of food.review from
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6.6
Cons: New Aircraft with more seating space
review from
Garuda Indonesia FAQs
What is Garuda Indonesia's carry-on size allowance?
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Flight status
Garuda Indonesia route map
Top airports served by Garuda Indonesia
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Denpasar Bali Ngurah Rai Airport (DPS)
- Surabaya Juanda Airport (SUB)
- Makassar Sultan Hanuddin Airport (UPG)
- Singapore Changi Airport (SIN)
- Medan Kuala Namu Intl Airport (KNO)
- Palembang Mahmud Badaruddin Ii Airport (PLM)
- Jayapura Sentani Airport (DJJ)
- Semarang Achmad Yani Airport (SRG)
- Banjarmasin Syamsudin Noor Airport (BDJ)
- Balikpapan Sepinnggan Airport (BPN)
- Manado Samratulangi Airport (MDC)
- Sydney Kingsford Smith Airport (SYD)
- Pekanbaru Simpang Tiga Airport (PKU)
- Surakarta City Adi Sumarmo Airport (SOC)
Garuda Indonesia contact information
- GA IATA Code
- +1 800 342 7832 Call
- garuda-indonesia.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.