Jen Penang Georgetown By Shangri-La

Guests can enjoy a meal at Café Jen, which offers a menu including international and Asian specialties. In the evening, guests are able to relax in the lounge bar. The hotel also provides packed lunches if required.

The hotel is within walking distance to nearby shopping malls and F&B. Guests can also visit Khoo Kongsi and Arulmigu Sri Mahamariamman Temple.

The location is in the center, easy walk to nearby famous tourist attractions, or take grab to everywhere you want. The hotel is near a shopping mall and is accessible to all the shopping malls and convenient.

Some parts of the hotel are not clean and new enough. In the bathroom, silicone on bathtub was black and not stick with the wall. The swimming pool is a little tired and the only area which wasn't cleaned to the standard you would expect.

The front desk officers were very accommodating and managed to place all guests on one floor without even requesting. The staff showed great empathy and helped resolve problems. The housekeeping service staff did a good job in cleaning up daily.

Several guests recommended requesting a room with a view to enhance the overall experience, especially for those who appreciate city views or landmark scenery.

Guests spoke highly of the Club Lounge, praising its cozy and private atmosphere, complimentary food and drinks, and excellent service.

The hotel's central location allows for easy access to nearby attractions, such as temples, mansions, and cultural sites, making it convenient for guests to explore the area on foot.

Some guests noted that rooms facing the main road or pool area may experience constant noise, so it's advisable to inquire about room locations to ensure a peaceful stay.

While the hotel may not always accommodate early check-in requests, guests suggested making the request in advance to avoid potential delays upon arrival.

Some guests mentioned that certain room sizes may not meet expectations, so it's advisable to inquire about room dimensions, especially for families or those seeking extra space.

Several guests praised the hotel's gym and spa facilities, highlighting them as excellent amenities to utilize during the stay.

Guests noted that the vicinity around the hotel may experience heavy traffic, particularly during peak times, so it's helpful to plan travel accordingly.

While many guests found the rooms and building to be clean, a few mentioned specific areas that could be improved, so it's advisable to communicate any cleanliness concerns with the staff.

Guests recommended considering the Club Floor for its additional perks, such as complementary food and drinks, a large breakfast buffet, and a spacious pool.