Find cheap flights to Penang

Pros: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."

Pros: "Crew, food, time all great."
Cons: "WiFi did not work. Flight data unavailable."

Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"

Pros: "Flight attendants were very friendly, professional and helpful"

Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"

Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."

Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."

Pros: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Cons: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"

Pros: "Everything"

Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"

Cons: "Excellent flight service no"

Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"

Pros: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Cons: "Economy is still tightly packed with limited leg room considering the distance traveled."

Pros: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Cons: "The toilets were very dirty"

Pros: "The cabin crew was great."
Cons: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."

Pros: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Cons: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."

Cons: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"

Pros: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Cons: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."

Pros: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Cons: "It was a 17 hour flight, but they made it bearable."

Pros: "Non stop to HK"
Cons: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."

Cons: "too long a flight 17 hours from SFO to Singapore"

Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."

Pros: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Cons: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."

Cons: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."

Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"

Pros: "Helpful staff and a comfortable trip. A plus all the way around"

Pros: "Service is very good."
Cons: "Too warm/hot inside the cabin throughout the flight."

Cons: "It is really good experience. All the flight attendants are good"

Pros: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Cons: "Really nothing. I loved flying with them."

Pros: "Crew, plane, punctuality"

Pros: "Friendly staff."
Cons: "Kids' meal didn't have fruits. No cellphone charger."

Pros: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Cons: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."

Pros: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"

Pros: "Entertainment was awesome. Boarding was fast."
Cons: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."

Pros: "nothing"
Cons: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."

Pros: "great service. new plane. excellent video system."
Cons: "not much to complain about."

Pros: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Cons: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."

Cons: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"

Pros: "Everything"
Cons: "I have no complaint"

Pros: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Cons: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."

Pros: "Everything"
Cons: "Cabin too hot"

Pros: "I loved the movie selection and the food options."
Cons: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."

Pros: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."

Pros: "I like your new entertainment devices and big screen"
Cons: "the number of movies is a little bit less. the category of videos is not clear."

Pros: "crew and service and food was excellent MJ from local staff went above and beyond to assist when i missed my connection she was kind, compassionate and efficient A+++++++"
Cons: "missed connection in Seoul. announcements should be louder, was in rest room opp the gate and did not hear any announcements for boarding text message should be sent if passenger missing."

Cons: "delay for 2 hours without notice"

Pros: "The flight took off 10 minutes earlier and landed about 30 minutes earlier. I ordered seafood meals and the food was delicious and the service was excellent. The movies and flight info on the screen were very easy to operate."

Pros: "service was very Singapore airlines"
Cons: "food in coach was not as good as I remembered from other flights on Singapore"

Pros: "The flight was smooth and the service vert good."
Cons: "The food had room for improvement."

Pros: "Amazing service. Incredible comfort."
Cons: "Nothing"

Pros: "Crew was good"
Cons: "Tvs don’t work. Uncomfortable seats"

Pros: "As always the crew was so nice...really catered to our needs on the long flight."

Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."

Pros: "Crew was very helpful for everything"

Pros: "Q Suite business seats are the best with excellent service & delicious variety of meals."
Cons: "Nothing. Every thing was great!"

Pros: "Seat was very comfortable and the flight was on time."

Pros: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Cons: "The service and the aircraft with QSuites were superb."

Pros: "crew amazing,"

Cons: "Refund my ticket"

Cons: "DOHA to NY. I board the plane to find out that Qatar SWITCHED SEATS ON ME that I selected months ago without any notice at all! Got stuck in middle seat on the wing! I emailed Qatar you know what they said? "Seat assignments can never guarantee." No voucher or anything offered! Fly something else!!"

Pros: "Everything was good"
Cons: "Veg Food"

Cons: "Cancellation of the flight could have done before boarding."

Cons: "Long trip"

Pros: "Plane design was nice"
Cons: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."

Pros: "Everything!!!"

Pros: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Cons: "Everything was good."

Pros: "The plane was very new and wasn’t crowded."
Cons: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."

Cons: "Ok"

Pros: "So many movies to spend flight time with great crew"
Cons: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"

Pros: "I loved the service. All of the attendants were really nice and helpful."
Cons: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."

Pros: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Cons: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."

Pros: "Crew"

Pros: "The Qatar crew was great and the entertainment was on point."
Cons: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"

Pros: "excellent service always a pleasure to fly with QATAR Airways"

Pros: "The Qatar Airways price."

Pros: "Excellent staff, good service."
Cons: "A Long. Trip"

Pros: "Arrival and departure is on time treatment is excellent very courteous For all category of passenger"
Cons: "South Indian food may. Made available"

Pros: "Business class was wonderful liked pjs, food, seating. Etc"
Cons: "Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options"

Pros: "Okay"
Cons: "Okay"

Pros: "Good food, good service and clean planes."

Cons: "My screen was not working."

Pros: "Great food, and excellent choice of in-flight entertainment."
Cons: "Nothing!"

Cons: "horrible customer service at the airport. very unaccommodating."

Pros: "Everyone on duty!!"

Pros: "Excellent service and in time flights."
Cons: "Nothing."

Pros: "Crews and quality of food was great"
Cons: "Seating"

Pros: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."

Pros: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Cons: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."

Pros: "I have never had such an easy long distance flight. Hope to fly with Qatar again!"

Pros: "Vegetarian food options"

Pros: "The food you serve is good! We also appreciated the little gray packs of toothbrush, toothpaste, socks, etc. that you shared. The staff is very professional, and we enjoyed our flight,. We enjoyed the "quiet room" in the airport."
Cons: "I had a little trouble with the dvd monitor."

Pros: "Business class is top notch in Qatar airways. From the moment you get in the Business Cabin, you start feeling the great service onboard. The crew is great, the seats are very comfortable, and the food is very tasty along with the wine pairing. Overall, the experience was well worth it!"
Cons: "The problem was the boarding in Miami International airport, it was quite disorganized even for business class, but more so for economical class."

Pros: "The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good ."
Cons: "This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!"

Cons: "This was also a good flight it was just a bit more cramped than the Qatar Flight Los Angeles to Doha so I preferred that flight over the Doha to Singapore"

Pros: "Absolutely nothing!!!!!!"
Cons: "The fact that our flight was cancelled without being notified. I will never make flight arrangements with them again!!!!!"

Pros: "bathrooms had liquid on the floor sloshing around from about 1 hr after take off. Flight attendants need a disposable towel to put down. Nasty bathroom are not pleasant."
Cons: "i was blessed with 3 seats in a row. Had trouble lying down because the arm rests don't go up all the way. The seat belt connectors were not recessed, so they poked me in the side. The movie selection was only so - so. See the selection from Singapore airlines if you want to see a good example. I have many food allergies - for the sweet & savory snacks, the ingredients are in Latin - like a place holder ready for when they get the real words to put there. e.g. dolorem ipsum ..."

Pros: "Boarding was easy and. Convenient."
Cons: "Seats are pretty cramped, food quality was ok didn't have a lot of variety in inflight movies."

Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight."

Pros: "I like Qatar service very much and that is why I fly with them most of the time."

Pros: "The airplane is clean all the time."

Pros: "The crew was nice and professional."
Cons: "I wish seat is more comfortable and I wish updated movies."

Pros: "Nothing"
Cons: "At least nicer flight attendant and better service"

Pros: "Quick easy boarding"
Cons: "Food needed salt, wasn’t very tasty"

Pros: "The movies and food"
Cons: "I was seated at the exit seats next to the wall. I feel the seat was more small there. My body hurt so much."

Pros: "Quick boarding, staff english is good. Good movie selection."
Cons: "seat not very cushioned, food is okay. Low TV documentary selection."

Cons: "The armrests don’t go up. Huge problem for kids trying to sleep on an overnight flight!"

Pros: "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
Cons: "How can u loose a luggage"

Cons: "I had a bad flight, we had 16 hrs delay because technical breakdown. I can understand it, but everybody on the flight were really upset with china airline attitude. All passengers must sit on the plane for 3 hours before we went out of the plane, at that time the flight attendants and crew leave without an explanation, We didnt know what happnened!!!!! And during 16 hrs delay in Sanfransico Airport, we didnt have hotel for rest, we really tired without sleep. I dont know how to explain my thinking about chine airline attitiude, really upset with their way about problem solving. I just can say that i will never flight with china airline again in the future..."

Pros: "Nothing"
Cons: "Terrible experience. 3 hours on tarmac, no hotel, lost a night of sleep. Booked with United and am waiting to hear back from Kayak for my refund. Kayak did not impress me at all either, very poor communication. Still no email acknowledging the refund. Please contact me so this can be resolved and I can stop stressing. Email is best since I have another flight."

Pros: "Everything was on time."
Cons: "Seatbelt was too short"

Cons: "Appreciate blankets and pillows provided as well as complimentary wine"

Cons: "Seats are bad"

Cons: "They waited for another flight to come in I think because they could not sell enough seats so they doubled up one of their flights and made us wait for 12 hours very sad miss my connecting flight and further flights and friends at destination turned into a horrible experience but on my way home now hopefully it won't be so bad going hole"

Pros: "The flight was at the end of Thanksgiving weekend and was completely full, but the check-in, boarding, and in-flight service were all efficient and attentive. Food was pretty good, and the economy fares were very competitive. First time on CA, and would definitely use them again."
Cons: "One rude gate agent at SFO named Lisa."

Pros: "Clean plane. Nice staff. I appreciated the extra leg room."
Cons: "I order an Indian vegetarian meal. No salt, no taste. So I didn't eat much on the plane"

Cons: "Food selection could better. Also hotter (warmed Or cooked more)"

Cons: "Great services on board"

Pros: "better food"

Pros: "Lovely gracious Staff."
Cons: "One negative employee. Not so comfortable seat on new plane."

Pros: "Over all it was a great experience. I dropped my boarding pass from tapi to bkk while I was at SFO the crew trade me down and gave me my boarding pass , saving me lots of hassle . I was impressed for over all service."
Cons: "The boarding wasn’t done according to seating manner at SFO . Didn’t look he that ."

Cons: "Food Crew"

Pros: "60% full flight with empty seats New aricraft with better design"
Cons: "Landing time about 9pm local time"

Pros: "Nice crew"

Pros: "The plane was very clean and new looking. Customer service from all employees was terrific."
Cons: "On both China Airlines flights, the wifi system did not allow my phone to access the link to purchase access. The food options were just OK."

Pros: "Flight attendants were pleasant and did their job well."
Cons: "Despite checking in 2hrs or more before boarding, the China Airlines airport agent seated my wife and I in different rows without asking us what our seating preferences were. On the connecting 2hr flight from TPE to KIX we were seated 10 rows away from each other. We trusted the agent to be smart and professional and let him choose our seats not caring too much other than to be seated together and was grossly disappointed. He spent a good deal chatting with his female coworker when he should've done his job better. We won't be flying China Airlines in the future and will pay more for better service."

Pros: "over all good"
Cons: "all good"

Cons: "$115 fee per surf board"

Pros: "If you're seated on a row with collapsible monitor that stows like a tray as opposed to a monitor on the back of the seat in front of you, then you must end your entertainment or whatever movie you're watching earlier as the plane descends. The other monitors are played right up until the plane comes to a complete stop."
Cons: "My luggage was unlocked but the combination was locked when it landed; therefore I couldn't open the luggage."

Pros: "good leg room, excellent food, service in Economy better than I've had in some other first class."
Cons: "A350 seat cushions are a little short for us tall folks."

Pros: "Enough legroom & space in economy"

Pros: "Special meal options. Thank you"
Cons: "My meal should have been Hindu/vegan, but was Indian/carnivorous. More visits from crew with water would have helped avoid dehydration."

Pros: "Was okay. I was able to sleep."
Cons: "The food was so-so, but I had low expectations since I am a westerner and my pallet maybe different."

Cons: "Delayed one hour ..."

Pros: "Individual movies screens for each passenger with unlimited free movies/music/etc. Leg rests that pop out & seats that recline more than most. Very nice crew. Food was pretty good."

Cons: "Boarding at SFO was confusing since attendance gave wrong information so that we kept sitting to wait for our turn. And it ended up kind of disordering. Airline needs to improve this small process while customers waited for so long to board."

Pros: "Good Service and very comfortable business class seat"

Pros: "Very good service.on a scale 1 to 10,I give 10 point. Keep up the good job. Thanks"

Cons: "delayed flight"

Cons: "I could barely fit into the seats since they were so small. Made the long flight even more uniquecomfortable."

Pros: "Crew changed my seat after finding out my chair was broken"
Cons: "my chair was broken and wouldn't lean back. i felt really thirsty a lot of the plane ride"

Cons: "It catered to our unique (Muslim) food and satisfied our needs. They paid special attention to my physical needs that required a wheelchair. The cabin crew were especially helpful. Thank you!"

Pros: "business class cabin was one of the best I've been in. excellent seats and entertainment"
Cons: "business class lounge in SFO needs a lot of work."

Pros: "Service, Seat, food, and movies."
Cons: "having to get up and ask for more beverages"

Pros: "The crew very friendly and helpful."
Cons: "The food needs a little bit of variety"

Cons: "Seats are very uncomfortable. Don't reach all the way to the knee, so it's painful on the thighs. Food was a little stale."

Pros: "Great service"
Cons: "Nothing"

Pros: "On Time..Friendly Check In.."
Cons: "Are you kidding me... Being BASICALLY Forced to Accept ..FISH, I DON'T BELIEVE THEIR STORY ..Of Running out of Chicken....?? Unless it was 10 Chicken Entrees ..To 200+ fish entrees The WORST OF IT WAS.. The sauce on the fish... Ruined A perfectly fine Cut.. I do not Consume Seafood ON AIRLINES.. For ALL of the Proper Health Concerns and Reasons.. China Airlines.. Really needs to Step Up Regarding Their Entrée.. Chinese food is delicious food.. Generally But the majority of meals for the flights I have flown are painfully lacking.. So I pack Apple's and fruit.."

Cons: "Food, delay, chairs"

Pros: "Crew"
Cons: "Seats were not comfortable"

Pros: "Crew were good. Good food."
Cons: "For some reason, the seat was very uncomfortable. Rather hard with little cushion."

Pros: "Comfort"

Pros: "Amazing crews"
Cons: "Nice seats"

Pros: "Everything on the plane was fine, and the service was great."
Cons: "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."

Cons: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"

Pros: "All went Well, no delays, good service."

Pros: "Everything was good about this flight"
Cons: "They need to have at least 5 to 10 vegetarian meal on board."

Pros: "The seat was very nice position."

Pros: "Some staff were good others could not be bothered."
Cons: "Nicer staff"

Pros: "Wonderful Crew- friendly, professional, helpful."
Cons: "Been on time departing."

Pros: "Crew is ok, accommodating, entertainment system ok, food ok."
Cons: "level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service."

Pros: "Very little."
Cons: "Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats."

Cons: "Seat, food, service"

Pros: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"

Cons: "I haven't even made it to my destination yet."

Pros: "Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew."

Pros: "Pleasant steward"
Cons: "Delayed and waste time at Jakarta airport"

Cons: "They changed my seat without telling me and the new seat has a faulty video monitor and also a faulty USB port.. no compensation received.. terrible airline"

Pros: "Crew on board did their best."
Cons: "Because of an accident at Manila, all flights were delayed. This can happen, but the information provided by ground staff was far below standard. I assume they have procedures in place to inform passengers, and to make any estimations and guidance on what to do next. Absolutely no courtesy for passengers with connecting flights with different airliners. Usually, MH is a professional organisation, but this was an all time low in their service. Sorry."

Pros: "I was surprised to board an A380 to fly from KUL to BKK"
Cons: "In Bangkok we had to get off on the field to board a bus"

Pros: "On-time departure and on-time arrival."
Cons: "Perfect flight"

Cons: "Fight was delayed"

Cons: "Crews were only thinking of completing their tasks. I had been standing for 10 minutes in order to have the crews gave way. They were cleaning post lunch. I was told to wait till they were done."

Pros: "Can’t find anything good."
Cons: "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."

Pros: "Peanut."
Cons: "Concentrated orange juice? Seriously? Dated flight, seats, interior."

Cons: "Entertainment system was old and food was so-so"

Pros: "Staff!!!"
Cons: "Bathroom line"

Pros: "Excellent,"

Pros: "We arrived at the counter 1:50 before scheduled departure. The queue took 55 minutes for us to reach the counter. We were told then we should have rushed the counter to clear the 1 hour hurdle. There was no approach by staff to warn the waiting queue to do this. We were given boarding passes and told to try our luck taking the luggage through security and try gate baggage check. We made the plane 20 minutes before scheduled departure"
Cons: "Very old plane equipment Short seat pitch limits economy class passenger comfort"

Pros: "Second flight was quite empty and the plane was in much better shape"

Cons: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."

Pros: "The early arrival, and the service"
Cons: "Nothing really"

Pros: "Nothing at all!"
Cons: "Worst handling of delays and cancellations I have ever experienced. Worst management ever! More than 17 hours delay before I finally got on another plane. No hotel, no food, no nothing."

Cons: "Food is always the same - soggy noodles and chicken or bland spaghetti and wilted veg with soggy fish. Seats cramped. Wasn't informed of gate change until 30 minutes later. Crew efficient but a little lacking in hospitality department."

Cons: "I wasn't aware I was in Malaysian airline, I thought it was silk just as it was when I arrived... could of been a little clearer but other then that everything was great"

Pros: "Seats and entertainment"
Cons: "Bad landing,"

Pros: "Crew seems friendly."
Cons: "Business class food is not that good. Menu were not provided so when time to take the order, we have to decide quickly."

Cons: "Had to change gates last minute in Kuala Lumpur. Since security is at the gate, that meant going through security twice. When we went to the new gate there was much confusion among security staff as they were not informed of the gate change."

Pros: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Cons: "Lateness and lack of transparency from MAS staff"

Pros: "This was a comfortable flight with nice staff and great food and entertainment choices"
Cons: "No 12 1/2 hour flight can be ideal but this was good deal."

Pros: "The cabin crew was welcoming. The flight itself was smooth and on time."
Cons: "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."

Pros: "Good food for airplane although I was in the back of the plane and they ran out of what I preferred to have. Lots of free drink options."
Cons: "Small seating area, hard to sleep on a 13 hour flight"

Pros: "Delicious food"
Cons: "No entertainment"

Cons: "Sorry to say the flight is always late. From Osaka to KL I had to wait 4 hours to connect to the next flight to Jakarta. Than on the way back from Jakarta to KL the flight was late again I just nearly made it for my connnecting flight to Osaka. Overall it was ok but something must be done for delayed flights."

Cons: "Got stuck by lots of crying kids."

Pros: "As always the crew is good and also the food. The seats in economy are not comfortable though."
Cons: "Luggage was damaged and the airlines is not responding to my email. Web checking did not work (with an error asking me to contact customer service at the airport) at both departure and arrival flights. I never fly in middle seats but was forced to do so since the staff couldn't give me an aisle seat during check in. I am still waiting for the airlines to contact me about damages."

Cons: "Fight was delayed half an hour due to waiting for a few connecting flight passengers. This is ridiculous as the airline is making the gain at the expense of other passengers' priceless time."

Cons: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."

Pros: "Flight to KUL from BKK was a fairly new 737 and had a new entertainment system. It was clean and looked well maintained. Nice ride."
Cons: "Return to BKK from KUL was on a 737-800 that looked like it was ready for the scrap heap. Very dirty even on the outside of the plane. The backs of the seats were torn and spots from drinks and dirty hands on the backs of the head rest. All the magazines were WELL worn and one had gum between the pages. The table top had part of a meal left on it."

Pros: "The equipment and level of service on this MAS flight was excellent. Food was delicious. Seat was comfortable."
Cons: "Though it wasn't part of the flight, the business class lounge at KUL is just a step below the excellent facilities at airports like HKG. Just a step though, mostly in the shower area. Food options were great though. And take advantage of the Massage Spa within the lounge."