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close to nearest cities; nice lobby; worse than other hotels of the same network poor reception service and help; old and not to clean common spaces and rooms; inaccessible sauna hours
The kindness of staff
convenience very very noisy. We have stayed there before but the noise was unbearable this time inside the hotel and from the trains and motorway
The breakfast, nice and polite staff. Nice beds, marble bathroom. The temperature, too hot in the room. Tobaccosmoke got inside the room via the ventilationsystem and via the open door to the balcony, because other guests were smoking just outside.
Price was very fair. Seems to be well located for local attractions. Decoration was tired. Wanted to stay a 2nd night, but price had doubled because of trade fair.
The only comment I have about the Hotal is the rooms was very hot and you had not way of cooling the room down
No special remark. Our stay over for one night was without a problem. Restaurant menu may have some ' normal ' items for younger kids. The food was never the less excelent.
Very good restaurant - and breakfast buffet
Good access from highway, parking, good breakfast,
The reception staff were very helpful and courteous. My wife was taken ill and they helped to get help as my German was insufficient. I had trouble connecting to the lobby WiFi with my Mac Book. This took me 30 minuted to sort out with the reception help. In the room there was no problem.
this hotel needs parking
good location, reasonable price extra money for breakfast
Comfortable bed plus convenient location and decent breakfast...
Could not connect to wifi
I attended to the famous iranian signer GOOGOOSH So comfortable
Quality of the room compared to the price (very good), friendly staff, great cocktails!
I think the best part of my stay was the friendliness of the hotel staff. In addition, the buffet breakfast was very good. I thought that the price for parking was fairly expensive. A possible suggestion is to maybe have a parking pass for hotel guests that are staying more than one night.
The food was super!, Very nice bar, with good barman and they have a huge collection of whisky
Quiet and comfortable. Great breakfast and convenient location.
Food - both dinner and breakfast were excellent
My room was clean and spacious, the staff was friendly and helpful.
Price is very convenient, location is excellent for theater and for the shopping mall close by. Very easy to reach with public transport from the main train station I would have liked a little bit more light in the room (no light on the ceiling where the bed is, it was a little dark at night)
kind staff, proper
We went to Koenig-Pilsener-Arena and attended On a Dark Winter's Night concert / festival. The business in the breakfast area, it's neither very inviting, nor well organized.
the bar and breakfast
It's convenience to the Centro,tram station and the healthy breakfasts!
Service oriented hotel staff - gave us a bigger room seeing that we are travelling with a young child. Spacious and clean room.
Great location , healthy breakfast, helpful staff. Bedroom was too warm.
the friendliness of the staff and the location.Plus the quality of the breakfast buffet everything was good
free shuttle, assistance and breakfast Old furnitures
The room and the resturante
The bar and the bowing alley ! The otel has a free schuttle bus to Mivie Park, but we didn't realise it would be better to bok in advance. On our first day we had to wait until 11:30 for the first free seats.
the location is not good, little far from city, but just at a intersection of 2 noise road, all most all the rooms are on the face of the road where there are cars passed by every 5 sec. Talked with the reception, no room can change, the attitude is like 135€ for a standard room is like this, moreover they said there was expoisition, not possible to find another room somewhere else, It make you feel bad that 135€ per night you are lucky, even if they know the room is not able for sleep. what ever the price and room, a hotel room is for the man to have good rest in the night, if this fonction can not be garrenti, why we dont sleep in the street or in the car. and the old forniture, couloire and the servise are far from a 4 stars.
The layout and space available in the family room was excellent. The bathroom and shower were extremely clean.
Booked hotel because of family room & could sleep four, price was good for three nights & was close to everything we needed to get to.Very good breakfast / dinning area upstairs, had breakfast only the once during the stay, food was very good with selection of cereals, bacon & eggs, fruit, cold meats & cheese etc. Pub on ground floor, so you can get back & have a drink in the evening, they do small menu for food. Our room was a family room, pull-out sofa bed which would sleep 2 & one double bed, TV, mini bar, en-suite. The room was clean if only a little dated in its appearance, looks like they are doing up rooms in stages. Very helpful staff, who spoke english, also close by car to movie park germany, ski center bottrop & centro shopping dated room decor & furniture, bathrooms need re-vamp.
room conditions, parking facilities, brekfast, location no
Parking at the back of the hotel. Nice and clean bathroom. The double room is very, very small. The old-fashioned windows open in such way you can't use the blinds - so you have to decide, air or light. Noise was incredible, the bus stop directly under the window. Extremely hot room, no sleep at all. Small beds. Nothing interesting in the street of the hotel. Breakfast not included in the room price. Bad, bad, bad experience.
modern and comfortable price of breakfast
Location and style of room.
the Shower and beds
Excellent rooms, very well laid out. Hotel staff very friendly and helpful.
Location to the areana and shopping center were perfect - only a 10-15min walk. Lobby was smeled like smoke in the evening, and lingered to the breakfast room in the morning.
The hotel seemed to be quite new. Both bed room and bath room were very modern. It's close to Centro. Though we didn't have a breakfast, it looked good. My credit card had a problem but Booking.com didn't alert when I booked. The hotel couldn't charge in advance thus I was almost charged quite expensive normal price. It would be nice if the system tells me that credit card is not valid when I booked.
Friendly staff, a very nice breakfast buffet, by car 3 minutes away from CentrO and 25 minutes away from Moviepark Germany.The hotel itself lies in a kind of boring area, a buisnesspark
they offered a wide range of choises for breakfast
free wlan internet (unfortunately it did not work properly)
I was very impressed with the quality of the hotel, the helpfullness of the staff, the location, and most of all the price. Great experience!!
Location of the hotel, near to the Veltins Arena Stadium and the motorway.
good undercroft parking, rooms spacy and nicely decorated. The restaurant offers a good menu and breakfast was enjoyable. There is very little to do in the hotel and to go out you will need a taxi. But if you are by car there is no problem. But the thing I disliked most was the smoking in the restaurant. Although we asked for a non-smoking table we were seated next to a table of smokers.
Very nice hotel, good staff, very polite and friendly, helpful at all times Not much to do in the area.
Very comfortable and well equipped rooms. Excellent breakfast and very friendly staff.
Stayed in the hotel for only seven hours and did not see much besidesour room. No
My roo was lovely and quiet, well decorated and the buffet breakfast in the morning was fantastic the free minibar only had one alcoholic drink in it and that was a bottle of german beer
very nice rooms - quite envirement - good service and fantastic restaurant
Nice room and nice/firendly people. This is the hotel where I like to stay. Everything is smooth, well organised, quiet.... Time to check in was too long but still acceptable.
the size of the rooms nad the services provided by the reception staff as well as the restaurant staff.
It was nice and clean but a bit far from city there where no shop around this hotel
Castle and atmosphere Wait staff could have been more friendly
Staff were extremely efficient & friendly Fod & drink excellent The church bells on a Sunda morning start at 6am & continue on the hour,make sure you have plenty of Weissbeer the night before!
The staff were friendly & acommodating @ all times. The surroundings were beautiful ,the golf facilities were very good,unfortunately we did not take our clubs as it was hard to obtain a tee time prior to travelling. The room were huge & the bed luxurious. The breakfast service was a little slow but we were last to breakfast most days.
Very lovely setting, couldn't fault the hotel, very good value.
lovely setting and beautiful hotel. We were placed in the rooms in the old stable block, bit of a maze to get there but once you did room was excelent. Breakfast was good an eat in the restaurant (which is not the largest). All staff were excelent and most speak good english. The only down side toi the hotel is the golf club attached which does mean the the car park which is not very big does get full, we managed to bag the last parking spot on all 3 times we returned to the hotel. Plus the chuirch in the town does ring every 15 mins and on the hour lets you know the time.However i would have to admit that you dont always here it
Nice castle style hotel. The breakfast buffet is good at staff was very polite. Fresh eggs are made when ordered. Noise from people in other rooms, no sound proof doors/walls. Dirty carpet in the room A hotel of this type should have spa/fitness/pool, but these features are missing.
Great Price No proper kettle. (Just very slow coffee maker)
Reception personnel very helpful
very confortable, big room. high price because of Medica Fair in Dusseldorf
That the hotel has an own parking space. It was near the centre and my first impression that the staff could speak english. We hope that this language will improves more german people. And to internet without to be charge for is what more hotels must do. Our room was on the streetside. To crowdy and the shower has to replaced in room 106. To shower you have to hold this in your hand. Also the cabin can be replaced.
Rooms were large. Bus stop was very convenient/close. Train station was a pleasant walking distance.
Large room well equiped The hotel seems a little old.
We had an appartment for 3 persons an my daughter had her own room, we didn't expect that
Staff always kind and helpful. Clean and large room and bathroom (with a useful equipped mini kitchen). Huge and excellent breakfast served till 12 in the week end. Proximity to the centre. Calm. We would definitely come back!
service of staff breakfast was good, but dinerfood not so good
The staff was very kind and smily. The food was not very good in the evening and always the same.
i liked everything about the hotel!!!
This Residenz Hotel is a combination of a retirement home and hotel which gives it a strange atmosphere. Breakfast and dinner were very nice.
Facilities were good. Rooms were spaceous. Spa, swimming pool and sauna were well managed and very clean. Breakfast menu was comprehensive with a lot of choice and good quality food. Mixed quality of staff. Poor wardrobe space in the rooms. Slow lifts.
Very friendly staff, good wellness ctr, big well designed rooms, easy to find, overall very happy with my stay.
Large sized room Internet WIFI connection is too expensive!
Nice location - right in the center of the city, well-manured staff. I really enjoyed my staying there.
the large room they provided me for three people
very friendly staff very nice,clean room
This is the best Best Western I have been to, beautiful building, nice room with big bathroom, very close to city centre. Full parking space in front of the hotel.
breakfast, styl, location not free internet very bad, not kettle in the room,
The friendly people which are workin there
very nice and helpfull staff. Nice to wake up with the 'old fashioned' sound churchbells that rang from various towers in the village,
Very friendly and helpful staff. Fantastic location close to all shops and places of interest in Recklinghausen. Restaraunt was managed seperate from the hotel, and we were not able to charge the evening meal to our room account.
Although beginning to look a little dated we had a comfortable stay and our room layout was ideal for our wants. Excellent breakfast choices. The service in the 'Pub' in the evening was suprisingly poor and slow even though it wasn't full.
The staff throughout the hotel were very helpfull and friendly. Great location for the Speedway GP at Veltins though the town was quiet No
Helpful and very efficient staff; spacious rooms; tastefully decorated public rooms; delicious food and relaxed atmosphere. Location near a very busy main road.
very friendly staff. Absolutely no problems regarding anything. I stayed there for the Love parade.
Accessability & very helpful staff on front desk Maybe it was in the small print but I would consider + € 17 for breakfast to be very expensive. Room rate of > € 100mm should include breakfast in my opinion
Politeness and helpfulness of staff, location
all the staff was pleasant and helpful Breakfast, we found there was not much choice and some of the hot food was cold beans, scrambeld egg etc.
The location near the tram , rooms were comfortable, staff were pleasant beverages and breakfast costs are very high
Breafast Very old dangerous lift, price is so high, + breafast 17 EUR/day, +parking 9 EUR/day, massages only to 6 p.m., problems to pay by credit card, smell at corridors, smoking people at hotel gate, neverending noise of ambulance cars from near hospital
Extremely clean facilities. Small, but new and well furnished. Great set prices and minimal staffing make this a place we'll go back to. Also, pet friendly!.. Rooms a little on the cramped side, but did not detract from overall stay.
Very close to a shoping centre, and the prominade with many restaurants.
silence, convenient location (close to Promenade street with restaurants). 40 minutes to Messe Dusseldorf (by car) poor breakfast, no hair-drier and mini-bar in the room, no umbrellas on reception desk. I've booked single room, but they gave me family room (4 beds) - less space.
The location was good for my needs. There were good restaurants nearby. Air-conditioning was a pleasant surprise.
New hotel, clean rooms, free internet. Not easy to find way to parking. Not enough place in parking.
Handy for Centro (Shopping, Restaurants, entertainment). 30 minutes from Movie Park. Free WiFi. Good Breakfast. Modern, clean, functional hotel.
Hotel facility is new and clean. Desk staff were helpful and breakfast was good. Highly recommended accommadation and should be 4 star. Family room was a little small although this wasn't a problem overall.
How close it was to all the local amenities Never saw any reception staff, had to do automated check in.
Good location (close to the Centro), friendly staff, great value for the price.
Very modern and clean hotel. Excellent location for the CentrO shopping centre and entertainment.
Location - in the city center. The apartment is good for 4 people, as there are two bedrooms (also good value for money if at least 4). The living is also useful, and it has a huge terrace if you want to spend some time in the open air. Breakfast was ok. The staff from reception speak English and they were nice and helpful. We could not find the hotel's parking (if any...). So we left our car in the public parking, which was ok (and cheap for 6 euro for 24h), but is was kind of far from the hotel so we dragged our luggage through the city center. After that we discovered that is no lift into the hotel. Also, there is no 24h reception, so you have to use codes and keys to get inside in the evening. The apartment needs some work inside, looks old and used.
Ok for the cost. Great Italian resturant right up the street. No parking. The room smelled bad from the smokers in the hall.
Central location No lift
Wireless lan Hot Spot available Free soft drink & tee Excellent breakfast buffet Clean room and bathroom + shower Room interior & bed not so nice
Clean Far away, middle of no where
Leaving it - see below. It is many, many years since I have stayed in such a dirty, noisy and unwelcoming place. The first room was filthy, the carpet covered with doghairs and obviously not hoovered for weeks. The bathroom had no window or air vent and was damp, mildrewed (shower curtain was black with mould). On comment, we were moved into a better room, but still unhoovered. Vastly overpriced for the poor standard.
Rooms were clean. Staff was very helpful Rooms did not have soap
location, low price, clean, good service
Central place Hard to park