Would you like to save as your currency permanently or for this visit only?
It was supposed to be a smoke free room, however, there was a strong smell of stale smoke in the room. I have allergies so am very sensitive to cigarette smoke. The room and cleanliness overall was excellent, but the lingering strong odor made it disagreeable.
The convenience of being so close to the airport and not even having to go outside.
Some staff members were indifferent. Great staff at the cafe
Easy access to and from Hong Kong airport. Delicious dinner in Cantonese Restaurant.
Staff were pleasant Very basic standard; poor view
Very clean and well-presented rooms. Great staff. Paper thin walls. It was very noisy and hard to sleep.
Excellent for the Airport access and great service.
Right next to the airport!!!! I paid $1700.00 for 1 night. It is kind of overly price with no breakfast or internet access....
Walk to terminal N/a
It was close and I didn't need to take a cab. The room conditions were moldy and wet. The carpet was so wet I had to wear shoes. The room smelled musty and moldy. The humidity in the room was so bad it warped my passport book. When I called to report it, they sent someone immediately, but when the house keeper came they wanted to know when I was checking out so they could take care of it then. Nobody offered a different room, or to at least clean it on the spot. The entire floor, carpet, was soaked. It was clearly a leak and they didn't care to deal with it.
Access to the Airport Mix up on Booking name....
Proximity to Airport On both stays, the room air-con did not seem to work. The air was stuffy and rancid despite the thermostat being adjusted to the coldest and with the maximum blast.
Good all round service, excellent food, comfortable room (tea & coffee & water greatly appreciated) and position close to the airport Nothing
Staff was wonderful.
Very nicely designed and finished rooms. Soundproofing from the airport could be better. Best point was that the very well apppointed and large "executive" lounge had a large furnished balcony for we few leppers who enjoy a drink and a smoke! Free water allowance was a bit mean...should provide two larger bottles.
Great location for attending show
Proximity to the airport - the only reason to stay there The sea view was not as advertised, instead all I could see was the ferry port
Service was excellent and access to and from the airport was easy and convenient. Facilities in the room were very good, I cant think of anything that would be needed and not provided.
It was very close to the airport thus very convenient for a lay-over. It didn't have free internet
Shuttle buses to airport, Tung Chung and Disneyland were great. We used the bus service very frequently and found it always on time and very convenient. Paying separately for breakfast and internet. Buffet breakfast and internet connection should be included in the price.
Location. Nice clean & new rooms
The rooms were nice and quite big by Asian standards. The best feature is the view of the airport. Watching the planes and trains coming and going on the water. Fascinating. Not near anything but the airport, but the convenience to the airport is the draw. Restaurant selection is limited.
No easy acces to internet. Very bad service not included in the rate
Great airport hotel. Despite being next to the airport you don't hear (but you do see) the planes taking off and landing. Staff is great. Will stay here again. shuttle to/from airport is only every 20 minutes so it can be a longish wait, especially if you just miss it.
Convenient to airport, shopping mall and MTR transit system. Rooms were comfortable. Food on the buffet was OK but not real good for both breakfast and dinner. Currency exchange rate at the hotel was not good (7.3 HK$ per 1US$). It seems like the exchange rate at every other exchange location in Hong Kong was at least 7.7 HK$ per 1US$.
Location, easy access to airport No Accor points credited for booking through agency. I chose the hotel to get points, should I be punished like this? It will affect future decisions
Because we were only staying there to finish out the last few days of our trip (we had been in HK for 5 days, went to Singapore for four days, then came back for a three day layover before going home), the proximity to the airport was great. It's nice that there was a mall attached, with the MRT right there. If you are in HK to go the Disney, that's easily accessed, as is the Po Lin Monastery & Big Buddha. The airport shuttle was a definite positive, and the airport is literally five minutes away. The pizza we ordered from room service was actually decent. While the MRT is right there, it's a 40-60 minute trip to Central and Tsim Tsa Tsui- where all the action is. Of all the hotels I've stayed in in my life in various countries, this was the first in which I had to pay for wifi. It was $200HKD/24hrs access. The staff was not very attentive. If you try to call the concierge from your room, don't bother because they never answer. You have to try three different lines before reaching anyone. The only immediate answer we got was when ordering room service. You can pay the same amount per night and get nicer hotels with more amenities in HK.
Very nice and clean room. Extremely slow wifi
Clean and we'll laid out No Internet in room unless wanting to pay premium
Room cleanliness and outside view from the room.
It is comfortable hotel with great access to HK and the airport and the local stores
staff could not explain charges on the bill at checkout. Staff sent us to food court in mall 10 minutes before closing for food. staff was completely disinterested in helping us find our way around the city, only wanted to sell the tour and then would not talk to us. Early bird breakfast was 2 pieces of fruit and 2 pieces of bread that had been sitting out for 90 minutes and when we asked for more food (at 5:30am) no one came. Then we had to ask in the buffett for someone to restock the early bird as we were checking out for an early flight and they brought a little fruit, no coffee, no more bread/pastries.
Located in a mall, so lot of shops nearby. Easy transportation to the airport Couldn't find the shuttle to get from the airport to the hotel
close to airport and helpful staff no
The shuttle bus service to and from the airport was very handy.
The pristine room with comfy bed and lovely bed linen. Excellent dinner buffet. Access to the shops. Lovely helpful staff
great rooms, beautiful location, staff was very kind. It's location was a bit difficiult. You have to take a bus to the train station. The airport bus is $3.50 USD, not bad but it's crowded at times. There is a free bus to the train station that ... but, again, it's a bus ride involved with every place you need to go.
Accommodating staff. If your children like disney characters I guess this would be the place to stay, since you see them walking around the hotel premises quite often. choices of restaurant and prices, you are pretty much stuck with 3 restaurants inside the hotel. There aren't really any other choices to eat.
location, on top of a shopping mall and sea ferry port to china. smell of food in the lobby
The location of the hotel. The bed was too hard.
It is very convenient and near the shopping areas.
The location is good, and the hotel staff are very friendly. The bathroom is a little small, and the shower is a quite low for tall people
Location Problem with the wifi service
I did not get my apple and orange in the room
Hotel location good There is no free airport shuttle bus and bathroom not very clean.
Decent location Very small rooms
Great location. We checked in and there was hammering and drilling in the room adjacent to ours. I called the front desk and they told me there was no construction happening. I held up the receiver and they heard it. I was later told it would stop by 6p, but that did not help us because we were exhausted and wanted to rest earlier in the afternoon.
cheaper and near the shopping areas
staff are friendly and a good location the booking confirmation said large room with either harbour or park views and my room had neither and it was small
nothing The room and bed is too small !!!
close the ferries and walking along the waterfront
Súper bien ubicado, limpio, feliz en mi estancia
It was a very nice place, very clean, and a great location. Staff was really friendly. Only down thing was room size if you were going to spend a lot of time in it, but with the location and restaurants and things to do I didn't.
Location was great
Good staff manners, easy location. Easy transport from Air port The room was too small and there is not much room for walking and luggages.
So.so The checking staff n too epensive
Helpful and friendly staff No
Great location - close to train stations and the ferry service to HK Island. Friendly and helpful staff. Room air conditioner was somewhat difficult to control - either too hot or too cold. The room had an odd odour, which may be due to the air conditioning.
we have a pleasant stay there although we find the room a bit small from the normal hotel rooms. How ever this was compensated by the pleasant assistance courtesy of your hotel staff from the check-in counter to the concierge to the housekeeping staff and the proximity to the nearest MTR. The price.
Good location, comfortable room, conveneient to MTR and shopping.
location room size was so small
Location of hotel Quality of service. Even the staff serving the executive club floor were not friendly and helpful. Especially the female staff.
Good value for a good location. Great staff and lovely appearance. Kayak's booking didn't go through and caused a delayed check-in.
Huge room for hong kong standards. Real (and huge) paintings in the room and corridors. Good location and excellent price. If you have a lot of baggage, the free shuttle to the airport express line ( hong kong station ) can be very convenient (otherwise subway can be faster) Overpriced dinner buffet....but who care about that in hong kong? a city with so many culinary options
The location is the best for shopping and eating The amenities in the bathroom didn't change or add such as bar soap.
Reception and check in not very friendly.
Fairly quick check in process (which was also improved since the room was prepaid by booking through Kayak) Easy access via taxi, with a covered drop off/pick up area (great since it rains so much in Hong Kong) 2 complimentary bottles of filtered water Safe in the room didn't work at all, and looked like it had been tampered with Small lobby with a ton of bags left by other guests, with minimal security and the bags out in the open Toilet was chipped and cracked Shower door didn't close fully, and the hot water took forever to come out Overall, pretty shabby decor and facilities for the price paid. I'd recommend Lanson Place Hotel over the Regal for any business travellers.
Hotel a little over-rated and riding a bit off the back of having two of Hong Kongs best restaurants in the same building. Locaion a bit out of the way for most things you might want to see / do. Staff did their best to get me an early check-in as I arrived at 8am. Others arriving just after we less lucky. Location not great but right on the tramline.
Good hospitality It was a little difficult to catch a taxi.
ask the staff to fix the bath room , but they never sent staff to fix it . very disppointed.
Nothing First off we booked for 10/21-23 and my email confirmarion and screen shot of booking all confirmed this. When we went to check in , they told us that booking was for 11/4-6. I showed them the confirmation then they told us we needed to take the issue up with kayak. After arguing for 3 hours(i dont give up) they finally gave us the room. The hotel is NOT a 5 star (1star) and the pictures are MISLEADING. Theoughout the stay the staff was awful. The hotel is also filled with mainlanders which makes it extremely noisy and crowded. Avoid avoid avoid. I couldnt take another day so in the end I booked the shangri-la.
My room was very spacious. I did get upgraded but this was much cheaper and just as luxurious as the the grand Hyatt in wan chai. Great location very near the metro and next toVictoria park. Also next to Ding Tai Fung.
The location is a stone throw away from major shopping malls at Causeway Bay Hong Kong. It has complimentary bus service by Airport Shuttle H2 from Hong Kong station. Room size is good for Hong Kong standard. Gym is in basement 3, not big, but no views, no service staff, but open 24 hrs enter by hotel room key. There is a small pool on 32nd floor roof top with sweeping views. Good thing is via booking.com, you can cancel the booking up to 2 days before the travelling date. You do not pay online and settle the bill directly with the hotel only when you check out of the hotel. The toiletries provided is insufficient and a little stingy. For instance, if previous days toiletries are used partially, chamber maid may not replenish the next day even though you pay for the another day's room night. Quality of shampoo and bath gel is economical and not befitting a 5 star hotel. There is no comb, cotton wool for ladies facial, or cottton buds provided. If you pay for an extra bed, sometimes they forgot to provide 3rd set of towels or complimentary towel. Booking.com does not show the service charge to be imposed which may amount to 10% of room rates quoted. Please budget for that when you settle your bill. It should quote the all in costs to be transparent for travellers.
Politeness, cleanliness, food Television was very old and tv programmes not very easy to access.
Benefits of the club lounge were excellent, food, service and convenience excellent. Excellent central location. Luxurious & high standard hotel. There was a lot of building noise at the pool area as there seemed to be some refurbishing going on on the floor above the pool level and the open windows meant it was hard to relax there.
Position,position,position,..... a little bit old
they have good service and great location the furniture is out model
The rooms were beautiful and the connection between our room and the kids room was crucial in allowing the family to have privacy and at the same time, a shared experience.We were near the heart of the city and it was very convenient. The staff were generally pleasant but lacked the warmth that I think is crucial in making things truly memorable.
its in HK best stores area nothing
The Location of this hotel which is close to so many vaital things in the city Nothing specific
convenient for shoppings. I do not like the toilet door facing the bed
The hotel room provided excellent views of the harbour and Hong Kong Island; also very close to shopping and transport facilities
Location is good. We had Club room at it was big enough for three people. Hotel has terrace with excellent view to HK island. Hotel is getting bit old, there was no wifi in room, TV was small and old.
good there are no combs.
room facilities, restaurants needs refurbishing
room is big hotel servive is average
Staff are very friendly and helpful.
Staff is very friendly. TV is too old.
Spacious room and good service. Very friendly and helpful staff. Great Location.
value for money.large,clean room.v good shuttle bus service.would stay again! no complaints
The shuttle service was impressive, as was the view from our room (1156). The Internet use fees were rather pricey (HK$70/h). We should be able to use it on a 15 min. basis.
Size of the room The Internet was slow and expensive
Dinner (in hotel's Italian restuarant) was very nice. Also enjoyed the Lion Dance in the foyer, celebrating Lunar New Year. Found bed too hard. Perhaps bed firmness could be assessed as "Western" or "Chinese", to cater for all preferences.
river view care for customer
Upgraded room quality of in room food service
Jimmy From the Kitchen Esther from Reception/Checkin Mani From Household Staff Most attentive and Friendly Crew they really understand Customer Service and train their staff Well. A rare find Hong Kong is usually very cold when it comes to customer service that the last day they booked up and I couldn't stay longer lol :) Only issue I had here was with the taxi cabs they will not call local taxis so you have to wait sometimes for oddly long periods of time to get a cab. So Just Use Uber if you stay there because everything else is great!!!
best location, nearby MTR station, room size is to small,
always have a nice, comfortable stay. over charged for club level. My fault for not noticing earlier. Was told it would be taken care of but was not.
The staff were friendly and polite.
We had a wonderful harbour view (Hongkong skyline). Hotel is in walking distance to downtown Kowloon and harbour promenade of the stars. Hotel is partially antiquated (carpet, TV, ...). Front desk staff is not very courteous.
The housekeeping called at 7pm to see if I wished to change, replace towels, having changed them at cleaning time earlier. The food service by the pool. The bar is good for food and a drink, staff excellent there and at reception. As usual, wi-fi is extortionate. If you log on with laptop for hotel-wide wifi, you must pay again to use your iPad. So a double dose of v. expensive wifi in the hotel, owned by HW( owners of the '3' telecoms empire). Crazy and annoyingly petty expense. Otherwise, a good standard,4 star. WAY ahead of it's sister, 5* harbour grand, HK side.
Very beautiful hotel in centeral location to market and near to metro' very clean, also staff was very professional Nothing
The lobby Staff courtesy and the noise during breakfast
The hotel has a regular shuttle that drops you off in the centre of Kowloon. Based on the reviews we booked this hotel however were disapointed with the location as it was too far from the city centre as we like to be able to walk everywhere.
suttle bus service improvement for suttle bus service e.g. bus always full and some guests left behind
I liked the location and the view over the harbour was fabulous. The hotel offered executive lounge facilites at an extra cost, but this was extremly good value for money. Free shuttle bus into the center was very good.
The staff always greeted me by Mr. Adams, they always made sure they knew my name in advance, very impressive !
view, bathroom, location & staff none
Large, comfortable rooms and friendly staff. Swimming pool was very small and no out door pool. Location was ok but not great.
Nice room Housekeeping
the view from the room it's expensive for no international brand
The Harbour view was uncomparably fantastic If you go there by taxi, most of the drivers were sucks
Comfort and room facilities; fantastic view from a harbourside room; fitness suite and pool; chinese restaurant; choice of foods at breakfast Staff were generally very helpful, but when we returned to collect our baggage which we had left with them on our last day after checkout their attitude had clearly changed and they gave the impression of wanting to get rid of us as quickly as possible. This is a stupid and short-sighted attitude since guests are left with this as their last impression of the hotel. They need to be told that one remains a valued guest even after the money has changed hands for ones room! This will affect my likelihood of staying in a Shangri-La hotel again - at the high room rates one expects top class service, and I have never been treated like this at top Marriotts or Peninsula group hotels. Overall, however, the stay was good.
Great service and excellent location. Everything was thought about and supplied.
The location is great, only 3 minutes from the MTR I arrived to the hotel at 16:00 after long flight and they told me that my room is not ready and that I will have to wait until 22:00 for room!
Nearest position for subway Best thing is represented a place yo change our clothes even we've no rm
a very pleasurable stay from checking in to checking out.Outstanding service throughout the hotel nothing
Staff was so helpful and friendly. Nice hotel. Wifi signal in room was so weak. Nearly unusable.
Loved everything The location could be better
This is definitely a luxury hotel; it looks and feels like one from the amenities in the room to the lobby and the available restaurants in the building. The location was great because of its proximity to the MTR station, which is one of my personal favorite things about Hong Kong so I didn't mind. It's not within real walking distance of tourist attractions or downtown in Causeway Bay or Central, but the MTR and hotel shuttles make it very easy to get there. The breakfast buffet was particularly good and reasonably priced (compared to American hotels). Seems like a nice place to host a business event. We had a great stay, but a lot of it was due to promotions. Our room had free wifi and we had a special rate since I booked far ahead of time. The wifi signal could be stronger, and the TV channels were a bit limited. There was construction next to the hotel, which somewhat took away from the otherwise nice view of the harbor. The view did have a highway between the room and harbor though, so don't go in expecting a harborfront room.
the view from the room and the top restaurant is great. very small lobby which does not invite you. The chairs at the main restaurant/breakfast area are very bad.
the staff are great,the loby of the hotel was very nice the rooms are not spacious, most of all ,the bed is not comfortable at all.
Beautiful looking hotel. I missed my connecting flight and arrived after 1pm on the day of checkout. Staff allowed me to stay until after late checkout with no extra fees and were extremely helpful. Room was well appointed.
Hotel was quiet.
Proffessional staff Nothing I didnt like
Friendly Cheerful Staff Food in Main Cafe needs to improve
Good minibus and public bus connections to Causway Bay and Central. Nice swimming pool. Only hk$20 cab ride to Ocean Park. Far away from the city.
New numbers Room with a View "on the mountain" was the number of views "on the wall"
location is good because its near Ocean Park. although no nearby good restaurant. and no good establishment except for that park. the hotel location is isolated. the cleanliness of the hotel is excellent. People must improve their english, very bad, especially taxi drivers - too bad. receptionist also must improve on their PR. (public relation) skills. not too nice. check in time must also be available in the morning and not just 2pm. this is too bad. travelers normally arrived in the morning so hotel check in at this time must also be available. no need to wait for the 2pm check in time.
The environment is quiet, good that they have shuttle bus. Clean and stylish design. Restaurant good.
Hotel is best with very well staff and very comfertable
NIce design,free shuttles,spacey rooms,good bus connection,nice wiew to Victoria... Freezing rooms 18-19°C, hotel has no central or local heating!Swimmingpool 15°C with virgin water
Nothing When I book the room. I have specific ask for non smoking room but when we get their the room is not available because they said I have not requested!! And the room is smell so bad! The shower is not clean!
I thourght it was good value for the standerd of room I had chosen, the location was very central to everything I needed to see & do. No I was happy!
Location and big room
The staff in the club floor are very professionals, always offering to help and assist.Excellent customer service.
The rooms were, if anything, nicer and more comfortable than they looked on the web site albeit a little smallish but HK standard size. The staff were professional and very helpful both on check in and out. I was very impressed with the technology in the rooms including a wireless keyboard that controls the computer on the TV screen. Breakfasts in the restaurant and on the club floor were very nice indeed. No complaints other than cost which is also HK style Cable reception on the large LCD was grainy at best but everything else was great
The hotel location is fantastic and the atmosphere is great
The Mira is different, standing out from the crowd due to it's designer look & outstanding staff. Put in on an MTR Station & it would be sublime. Note: Chief concierge from the Grand Melborne..enough said. Noise - Hotel rebuilding with jack-hammer noise during day - Don't plan to be in hotel during the day.
staff very good no internet access is the rooms, not good for this level of hotel
Great hotel , fantastic gym loved the suite and the bathroom
Amenities were great. Design was good. Location was great for tourism/shopping. Waited a really really long time for a room. Promised us a room then we waited and waited after a long flight. Said they'd come to us randomly in 3 minutes. Had to repeatedly ask for room which we received at long last a little after 3 pm. ( arrived before noon) Then we had to wait an extra hour for them to find our luggage and bring it to the room. This meant a lot of lost time when time was of the essence in our trip. So, plan for this. Otherwise a great place. A lot of waiting in the cafe resto too. Hotel bar was top!
Rooms very old in style and decor, needs a rebuild ,
every thing, it is the best hotel i have been nothing
helpful, friendly and informative staff
Location was good The rooms were smelly. I had a non-smoking room, abd I still could not sleep because of the smell in the room. I asked them to change the room, they did. I found out that the new room was recently renovated. The first room was very old.
Right at the heart of Wan Chai, the center of night life full of pub and bar and restaurant. Close to MTR - the subway train network. Reception counter is a bit small; the gym and the swimming pool are in the next building.
It was quiet, staff were available and checkin/out was quick
Convenience of the location Untimely cleaning of the room
location location location. On the first day they put me into a room with broken AC: it was cooling all the time regardless of the setting so my room became freaking cold. When I reported this I was told that they could change my room the next day so I was forced to sleep in this fridge! I caught a cold and couldn't fully enjoy the rest of my stay. In the new room the bathtub plughole was blocked when I checked in. I reported this and they said they would repair this, but in fact they made only a bit less blocked...
convenient location to metro station. easy to go anywhere. the room is still small even it's executive.
This hotel is very well situated in Wanchai. It is just moments walk from the MTR and easy to get a taxi as well. It is not a luxury hotel by any means, but it clean and relatively comfortable. If nightlife is in your plans, you are at "ground zero" for the club scene in WC. Staff is efficient if not overly warm. I have stayed at this hotel and for me it always depends on the price. If I get the room at a good rate, I will stay, if not there are other hotels in the area that are more competitive. When I first stayed here 8 years ago, the hotel was showing signs of wear, now it is firmly planted in the "dated" range. The pubic areas are fine, but the rooms could use a make over. Again, it all depends on the room rate as far as value goes.
Economic and efficient. Clean.
Very good location. Close to the fair and to mass transport.
Loacation, and luxury - right in the middle of Hong KOng with a gret buffet
Location was really nice, very close to shopping area and so on. We were forced to wait for long time to check-in but efforts on recovery to that failure was nice.
Location and service. Restaurant timetable. It finish very soon.
Spectacular location; hotel staff very professional and friendly. Overall good services.
Sraff attitude and attention to detail. Can do attitude Price of food and beverages are exhorbiyant and a limiing factor to full enjoyment of the facility
Location, location, and location you have to pay for the internet
The staff was incredibly helpful especially Kitty Ting. All of our needs were met.
the staff was not at all helpful, said you booked thru booking.com, so i would get the lowest category room, even though they have diff lower class rooms,
I have stayed many times at this Holiday Inn but think now that it is a little over priced given that it is over 30 years old hotel and the area where it is located is not that good anymore but it is still a nice hotel and I would stay there again.
Very conveniently located on Nathan road close to everything.
The Hotel was organized; it must have a very good manager The Bed was very clean but the room esp. the floor was not very much clean. I think the Hotel needs renovation.
Location Very old decoration
Location Alowed late check out - 4pm Good selection of day trips - recommend Check in too long, but in the end did get the correct room (non smoke) and bed (double) Did not reply to my email on transport from the airport Pool too cold
Convenient location on the end of Nathan Road TST
Staff were very accommodating to our request.
The hotel staff were well trained, all they have good manner.
shopping, having dinner, and relax at excutive club
higher pricing in comparision with its hotel condtiion