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Pros: They let me sleep and didn’t wake me for food or beverages.

Cons: Boarding was down a jetway, down a light of stairs, stand around in the heat while they get the busses to the bottom of the stairs, and then cattle call onto the jet. Other than checking IDs and boarding passes, there was no organization to the process at all.

Cons: When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.

Cons: Boarding procesa...an absolute mess

Pros: Ok

Cons: Is ok

Pros: I liked the service and the food

Cons: The lack of movie choices

Pros: Crew was amazing, flight was on time, and entertainment was available.

Cons:

Pros: crew was pleasant

Cons: boarding was chaotic

Cons: The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket.

Cons: When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.

Pros: The crew was awesome

Pros: The safety rating and the price.

Cons: Overall, not impressed. The price pasó seemed cheap, but baggage fees aren’t included and are ridiculous. Delayed over 7 hours flight out. Flight back was more or less timely. The movies are old, and the newer ones are B level, at best. The food, is cheap. The price seemed right, safety ratings were good too; but won’t fly with them anymore.

Pros: The crew didn’t have most things listed that should have been for sale. They were annoyed when asked for things. If you needed something mid flight you had to go to the service area...they would not serve you at your seat.

Cons: Everything...app didn’t work, baggage allowance wasn’t clear (extremely overpriced), crew was irritated...don’t use this airline if you don’t need to

Cons: Newer movies

Pros: The crew was very attentive.

Cons: The seats are tight and uncomfortable. Emirates and Singapore airlines have much more space in economy class. They also have better food. The worst new development is that you have to pay an additional charge if you want to sit together. That is pretty ridiculous for an international flight AND when you have a small child with you. I can see doing that on Ryan air, but that is pretty low for a Scandinavian airline. Scandinavians have a very strong sense of family.

Cons: SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal.

Pros: Smooth flight from Copenhagen to Berlin - uneventful which is good. They even offered free coffee and tea.

Cons: The seats was no to comfortable for the price . They charge for the luggage and any company for traveling internationally does for almost one luggage

Cons: When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.

Cons: DELAY

Pros: The only thing I liked was the company of the people sitting next to me on the flight and the fact that we arrived safely.

Cons: The service at the check in counter could have been better. The online booking should have clearly stated that there will be a additional charge for check in luggage The crew on the flight used my overhead storage for their own bags and I had to put my bag under my legs. I barely fit in the seat

Pros: Nothing

Cons: Flight was delayed 4 hours and when finally boarded we had to get off the plane for a crew change and wait another hour. Then we sat on the runway for 45 minutes before we took off. Worst flight of my life.

Cons: TAP doesn't understand the first thing about customer service.

Pros: Price. Service and food offered in the plane

Cons: The boarding process: everyone crowds into the line without regard of the grouping.

Pros: Nothing the crew was mean and rude I’ll never fly TAP air Portugal again

Pros: No

Cons: Everything

Pros: Yes

Pros: I liked the service and the food

Cons: The lack of movie choices

Cons: SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal.

Pros: The Dreamliner airplane.

Cons: The food!!!! Worst airline food. The crew barely announce in English. Boarding process is a mess

Pros: Departed on time, nice entertainment

Cons: Food could have been better, for such a long trip beverages service was scarce

Pros: Nothing

Cons: The aircraft was super old, things were falling off, no in-flight entertainment for 10 hrs, crappy food and the plane was late so I missed the connection. 0 out of 5.

Cons: Food options and number of times meals are served could be improved.

Pros: Friendly crew

Cons: Boarding procesa...an absolute mess

Cons: I missed the flight so I don’t have any feedback.

Pros: The crew was very attentive, as was to be expected for Business Class service.

Cons: Out of a total of only seven (7) Business Class passengers on the flight from Venice to Madrid, for some reason they only had five (5) meals available, so we were offered a selection from the standard economy class snack list, which was substandard and very disappointing considering we paid for Business Class and therefore expected a Business Class meal and not just a snack! Very poorly planned and completely unacceptable!

Cons: no peanuts?

Pros: First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip.

Cons: Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience.

Pros: Calm, friendly and professional crew, good food and spotlessly clean aircraft.

Cons: Disorganized boarding. People were jumping the line saying they were in the zone that was called when they couldn’t have been. I was there early (one of the 1st) but because I’m polite and only approached the gate when my zone was called, ended up at the back. More monitoring of this would help because I saw other people bothered by this.

Pros: Crew was great. Flight was clean.

Cons: I ordered vegan meals and only one of the meals were vegan. Someone had forgotten to bring the second meal for me on the plane.

Pros: It was ok.

Cons: N/A.

Pros: The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination.

Pros: Food was really hot & good customer service

Cons: Food and entertainment cud be better

Pros: Good movie selection

Cons: Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off.

Pros: Nice and friendly crew

Cons: None

Pros: The entertainment was ok.

Cons: Everything else was terrible. From check-in to boarding to flight.

Pros: Crew very good nice fligth too

Pros: Smiling crew, clean airplane, tasty healthy food. I had all I needed to be comfortable.

Cons: I can’t think of anything to improve on.

Pros: The seat was not as cramped as the Greenland Airways flight preceeding this.

Cons: Not having additional fees for baggage. Please disclose that as part of the ticketing.

Cons: connection information very poor

Pros: Swedish lady good, Spanish lady not as much.

Cons: Spanish lady.

Cons: It was so late and we were not told anything!!!

Cons: Late

Pros: On time

Cons: N/A

Pros: I felt safe on board... the cabin crew members at least got that right. The toilets were clean.

Cons: Better entertainment system... better food and more courteous cabin crew members.....

Pros: Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew

Cons: No wifi

Pros: Very enjoyable great staff,

Cons: Lower prices

Pros: The was knowledgeable, but customer acumen sucks.

Cons: The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers.