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Pros: "No seat comfort"

Cons: "No kiosk at airport. Even tho you have a etickst they make you print one. Which means a huge line. Whats the point"

Cons: "The seats in coach are incredible small and the seats reclines way to far."

Pros: "Crew good"
Cons: "Baggage small bag forced to check"

Pros: "Exelent Crew, great food and service I really like Swiss airlines. The best so far!!! Thanks"

Cons: "nothing"

Pros: "Awesome business class seat, or rather throne"
Cons: "Limited selection of movies"

Pros: "I liked how nice the crew was."
Cons: "I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full."

Pros: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."

Pros: "Fast flight. Good service from luggage checking to landing."
Cons: "Way too spicy beef chili. Confined space on airbus."

Cons: "Seat would not recline. Long fight cramped 27B"

Pros: "The service and the crew were fine"
Cons: "Seats are too small and terribly uncomfortable on such long flights."

Pros: "The best thing is that they’re always on time"
Cons: "The seats are way too cramped"

Cons: "Connecting flight cancelation, didn’t get to go."

Cons: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"

Cons: "The flat bed is narrow and VERY hard."

Pros: "Everything! Very professional, great food"

Cons: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."

Pros: "We did finally take off for our trip and get to our destination. The movies were tremendous help to pass the time. The food was delicious for hungry tired people"
Cons: "The crews rushed passed you and never offered if you needed further. One cup of soda after all those hours waiting left feeling dehydrated. Crews could have been more accommodating as made me feel like I was inconveniencing them instead of happy to assist me"

Pros: "All staff of Swiss made you feel important."
Cons: "Everything was fine"

Pros: "Nice staff, very friendly"
Cons: "Paying for WiFi, could use more comfortable seating"

Pros: "Courteous Staff Excellent Service and enough concern for the guests."

Pros: "Service was excelent puntualiti was excelente thank you very much"

Cons: "They rebooked me on a later flight this same day. This flight to Geneva (change of airports) was late and the flight to Vienna took off with no passengers from our flight, after we were told it would wait. ' I paid for premium seats and did not get rebooked for the same. I am sitting in the Geneva airport for 7 and 1/2 hours, losing my meetings in Vienna. I never expected such poor service from Swissair."

Pros: "The crew took very good care of us with food and drinks"
Cons: "Updates by the captain about the situation were too few, too infrequent."

Pros: "It reminds me of school dinners"
Cons: "Bland, over cooked No thought into the presentation or flavour"

Pros: "The next best thing to the hard-working and kind crew was the lighting design. Meals were OK, and I was delighted that the vegan meals I ordered for my travel companion were right there as ordered. Not a common occurrence of late, I’m afraid, so I congratulate Swiss one getting this one right."
Cons: "Legroom is non-existent. This was by far the most uncomfortable aircraft I have ever flown on, with the possible exception of an Ilyushin 62 operated by Tarom in 1983. I felt bad for the man in front of me, with my knees in his back. That is, until he reclined his seat and put my video screen in my face. Not much to watch anyway, but it was impossible to lean forward at all. Boarding at JFK was rather chaotic."

Pros: "Entertainment"

Cons: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."

Pros: "Selection of movies was good."
Cons: "The mushroom pasta they served was absolutely terrible."

Pros: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."

Pros: "staff were very helpful"

Pros: "Loved the crew and movie options, the hydrating must in the bathroom was awesome!"
Cons: "I wish the seats were more comfortable"

Pros: "The food provided and the service was excellent."
Cons: "The space between the seats are super small and uncomfortable. For a long flight you can barely sleep and your legs hurt after a while."

Pros: "nice staff."
Cons: "lack of space. being in middle row."

Pros: "The plane was clean, on time, and the staff were professional and friendly."
Cons: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."

Pros: "The crew was very attentive and friendly"
Cons: "The legroom was good but the seats were very narrow causing larger people to overlap the armrests"

Pros: "Painless flight"
Cons: "No bottles of water for economy flyers"

Pros: "All good"

Pros: "The crew was very professional and friendly. That is a great thing since it's a long flight. Very well prepared! Entertainment was nice lots of options there to keep you busy."
Cons: "I wasn't pleased with their meals so that it's important when it's a long flight, and not many choices available."

Cons: "I had a lot damaged luggage!"

Pros: "efficient boarding ang pre- boarding"
Cons: "these planes are not meant for people above 180 cm. On transcontinental flights it is absolutely unacceptable"

Pros: "that they had new movies"
Cons: "the leg space is non existent, few of the seat dont even recline meanwhile some recline more than normal"

Pros: "The crew was lovely."
Cons: "The seats were very cramped."

Cons: "Not enough room for my knees"

Cons: "Everything"

Cons: "Narrow feeling seat"

Cons: "Good overall"

Pros: "No delays at all. Couldn't ask for more."
Cons: "Screaming babies."

Cons: "It would be great if you could serve warm food instead of bread."

Pros: "Yes"
Cons: "Was perfect"

Pros: "M"

Pros: "Slept in the flight for 5 hours and my toddler did too , was quiet in the cabin and this is the only good thing"
Cons: "Boarding they kept me and couple othee guys like seeiously 5 staff people at the gate doing nothing and you ask anyone please help i want to tag my stroller so i can board ans go on boarding line, no response only one peeson will work. the rest of the four are completely useless, i eventually told my wife to board with our daughter so they have the time to sit and prepare food etc and pull things they will need durimg flight Andi waited on this last staff person at the gate until she gave me the tag to the stroller and boarded later First meal they said either fish or beaf meat balls, i like both and no problem, but the crew said no fish anymore so you you will take beaf, OK Luckily neither my wife or daughter ate it Because after I ate it, 3-4 hrs later, I had the worst stomach pain ever and was in pain the rest of the flight and the remaining of the day after we landed FYI I ate just crackers and like all bread sandwiches all morning and was completely fine- just the beaf meat balls either not cocked or remains of non good beaf and other things- horrible food"

Pros: "Everything was on time . Ground staff +crew members their know there work better then any other airlines"

Pros: "Nothing"
Cons: "Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty."

Cons: "No usb chargers on plane"

Pros: "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
Cons: "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."

Pros: "Everything was great."
Cons: "Waited on the plane for a while before takeoff"

Pros: "Great entertainment, good seat comfort (even in economy seat), good food and friendly service."

Pros: "All was great, until..."
Cons: "... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating."

Pros: "Good service, friendly staff."
Cons: "Istanbul airport is obviously outdated and very crowded. Only one restroom for a huge area around gates 300-309."

Pros: "The flight was slightly comfortable, there were more food and snacks options than in other aircraft companies."
Cons: "Some of the crew were very rude, making a point to show you that they were hassled by serving you. I thought that was poor service. The seats weren't all working so while the passenger in front of me reclined, my seat wouldn't making for a very uncomfortable flight. I thought the entire aircraft needed either renovation or retirement altogether. Old TVs and non-functioning seats, all made me kind scared of where I was tbh."

Pros: "Crew was good"
Cons: "Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good."

Cons: "On the registration checking in in Boston Logan Airport they did not tell me that I as an american citizen must have a visa. After arriving to Turkey they refused me to get in and sent me back to the states. I want refund all my expenses on this trip."

Pros: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."

Pros: "Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe)."

Pros: "Boarding was smooth. Staff friendly. Great selection of movies."
Cons: "Dinner was really poor experience. However I guess it is a matter of taste (pun intended)."

Pros: "Food was good but needs bigger portion."
Cons: "Not many choice for drinks, some fly attendance need to know smiling is good ."

Pros: "Nothing"
Cons: "Comfort, service, food"

Pros: "Great crew and food"
Cons: "Seat comfort/space"

Pros: "Overall the experience was good with friendly staff."
Cons: "My luggages where ruined and there was heavy rain. The luggages where left out instead of being protected l, damaging clothing and the luggages themselves."

Pros: "Everything"

Pros: "Everything was very good"
Cons: "Everything"

Pros: "Window seat, decent selection of movies / shows."
Cons: "VERY small seats. Staff not very attentive."

Pros: "Great choice of entertainment, food relatively good for plane food."
Cons: "Crew was fine but not as friendly or cheerful as I'm used to flight attendants being. The leg room was pretty poor on this particular plane, there wasn't even space to put a small bag under the seat in front of me."

Pros: "Crew members were nice People were good at check in as well"
Cons: "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"

Cons: "Internet"

Pros: "Comfort and boarding was well done, comfort is really good"
Cons: "Crew was little bit nervous and not nice all the time!"

Cons: "There was not enough milk while they know there is alot of kids"

Pros: "It was a full plain but overall ok I will take this flight again"

Pros: "Passing comforter The headphones for TV (full headphones red) Entertainment options"
Cons: "The seafood plater and breakfast platter egg Bathroom was dirty (water spill)"

Cons: "Not much Very decent efficient operation Always room for improvement"

Cons: "Horrible customer service. We paid in case of change in flight plan .your airline said no money back."

Cons: "Worst wheel chair service"

Pros: "The seats was comfortable"
Cons: "The price was good"

Cons: "not all the crew spoke English"

Pros: "Thank you for managing wheelchair assistance at Istanbul."
Cons: "We had at Boston Checkin gates for a wheelchair for 30 minutes. We gave up and my parents had to walk to the gate."

Pros: "We travel and used different airlines but Turkish airlines is one of the best."

Pros: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Cons: "The workers at the boarding they don't have good language to new people they think every one should know every thing about Turkish schedule and other information, It is a little bit strange to have no where to sit at Instambul Airport while having wheel chairs for sick people after bringing them at the waiting place where do you think they will be sitting."

Pros: "Loved the seating space"
Cons: "I was traveling with my sister and the lady's who gave us our boarding pass had trouble with our tickets and sat us separate."

Pros: "good selection of movies free drinks"
Cons: "food was not too good"

Cons: "Delayed a couple hours."

Pros: "The seat was comfort"

Pros: "Almost everything. Food ..."
Cons: "Was great overall."

Pros: "Flight was great overall, but the one piece that I'm hoping is not a repeat is the overly frequent reminders, especially since this was an overnight flight."
Cons: "Too many redundant and unnecessary announcements"

Cons: "There was a gate change shortly before boarding but it wasn't ever announced on the loudspeaker. I was sitting at the original gate and by sheer lucK happened to get up and walk past the departures info screens only to see that my flight was listed at a totally different gate. I feel I could've easily missed my flight even though I was sitting right there at the gate that had been listed when I first arrived to the airport."

Pros: "Excellent service"
Cons: "Going on the bus to the plane"

Pros: "Hot towel, full beverage menu, free slipper toothbrush eye mask etc. large tv screens with a lot of movies etc. also the captain didn't come on every hour during a red eye flight to say something I didn't need to hear about which has happened on the last few longer flights I have been on. New interior of plane."
Cons: "Food wasn't great, seats were closer together than some other airlines."

Pros: "I see complaints from the other passengers about no USB available? Which isn't true. There were USB plugs next to the TV screens in front of the seats."
Cons: "One of the passengers on my flight had brought a child age 6-7 that was non-stop losing it's mind. Kicking and screaming. No one seemed to say anything or offer anything to the child or parent to make it stop but maybe there was a language barrier? That was my only complaint."

Cons: "Movies"

Pros: "I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!"

Cons: "The touchscreen was so buggy and unresponsive that I opted to sleep instead of trying to find something to watch on it."

Pros: "Nice support people"
Cons: "Temperature too warm No room Couldn’t get an upgrade"

Cons: "All of our luggage was lost and did not arrive in Prague"

Cons: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."

Cons: "N"

Cons: "Nothing"

Cons: "Passport control in Frankfurt was slow, very long linen under staffed"

Pros: "There were many movie choices."
Cons: "The plane was a bit warm."

Pros: "Review for Eurowings"

Cons: "More movie choices and more music choices"

Pros: "Seating space was fair"
Cons: "Too hot"

Pros: "Sandwiches seeved"
Cons: "Plane was 1/2 hr late due to computer issues"

Pros: "Lots of space....very comfortable seat."
Cons: "Can’t think of a thing."

Pros: "Everything was well organized and smooth"

Cons: "Break between the 2 flights of mire than 6 hours."

Pros: "The Cabin Crew was excellent! Very impressed"

Pros: "Clean, modern place. Professional staff."

Cons: "The list of movies was poor"

Pros: "loved the candy given to us when we left the plane"
Cons: "Too many announcements"

Pros: "On time"
Cons: "Nothing to mention"

Pros: "Beautiful new plane — supremely clean"

Pros: "It was great."

Pros: "Crew"

Cons: "As I checked in for the flight around 10 am on Saturday my ck in was "finished" because our pass ports were due to expire in April. We were not allowed to board our flight and the passport office is closed until Tuesday. As a result we lost $700 dollars to the hotel booked and Lufthansa may not reimburse us for the flights which were over $2000. Absolutely horrible service, no help. Negligent in informing us rapier when i chose seats for the flight. The flight was also delayed 2 and a half hours. We now have no vacation for which we paid $3000."

Pros: "Had a row to myself coming and going."

Pros: "Went smoothly and without delays"

Pros: "Indian meal and movie options"

Pros: "Brand New plane. Great German entertainment. Crew were very efficient but didn't show up with drinks as often as in the past but still more often than other airlines. Overall a wonderful experience."
Cons: "Took two hours to start dinner service without a reason. Turbulences and a passenger with long legs were impeading my sleep but not Lufthansa's fault."

Cons: "Stroller damaged by cargo people"

Pros: "New plane. Very nice."
Cons: "not much."

Pros: "Timeliness of departure time Ease of navigating airport to find departure gate"
Cons: "Nothing comes to mind Good flight over all"

Pros: "My booking and ticketing went very well Lufthansa was great"

Cons: "Did not like them charging extra for a seat assignment."

Cons: "Quality"

Pros: "All of the above"
Cons: "We were delayed for two. Hours"

Pros: "The cameras on the outside of the plan are fantastic!"

Pros: "all on time"
Cons: "seating very cramped"

Pros: "Nothing"
Cons: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"

Pros: "comfort, crew"
Cons: "long delay which made me miss my connecting flight, poor choice of on-board entertainment"

Pros: "Clarity of informations"
Cons: "Every thing"

Pros: "Uneventful."
Cons: "And packed in like rolled up silk undergarments."

Pros: "Plenty of room"
Cons: "Lack of good movies"

Cons: "comfortable Seat"

Pros: "Clean, comfortable, good blankets and lighting. Perfect for what I needed."

Pros: "Comfort, choice in movies, leg room, toilets on one level and plenty, staff helpful"

Cons: "Adjusting the reading lights needs to be more straight forward. It is always hard to find out how to turn the lights off. I like to sleep on planes and every plane seems to be different."

Pros: "It was delightful to discover that Lufthansa serves delicious complimentary meals! So few US airlines do that. I also really liked the layout with the toilets downstairs."

Cons: "The crew was not friendly. The cabin temperature was set very high (~75f or higher) the entire flight without any individual vents for airflow, so that many passengers were uncomfortable and sweating during the flight. The food provided was poor quality (for the meal, I chose chicken which was boiled pieces of chicken without any flavor - I feed my cats better!). I will try and avoid flying this airline in the future at all costs."

Pros: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"

Pros: "Crew was business only."
Cons: "More engaged crew. The"

Pros: "My flight has been cancelled"

Pros: "All good."
Cons: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."

Pros: "food wqs decent entertainment options were also good."
Cons: "nothing to complain about except leg space"

Cons: "We had three hour delay due to thunderstorms."

Pros: "The food was great. The fresh bread is always wonderful."
Cons: "There were no free alcoholic drinks which help me to sleep. I changed seats and moved Mach further back in the plane. I don’t know if that contributed to it, but I was disappointed when I learned of this."

Pros: "That we had a bottle water"

Pros: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Cons: "Legroom."

Pros: "Very friendly crew. Complimentary bottles of water. Comfortable blankets."

Pros: "Left on time. 50 minutes early in Copenhagen. Food was not bad."
Cons: "TSA at EWR was ridiculous. Slow lines and very inefficient."

Cons: "We arrived late in Copenhagen and I had 20 minutes to catch my connecting flight. Even though I was checked-in for the Copenhagen to Athens flight it left without me. I was then transferred through Prague to get to Athens and again missed my connecting flight through there. Now I am stuck in Prague looking for a flight to Athens and most likely will miss my next flight from Athens to Karpathos and will again be stuck in Athens because there are no flights out to Karpathos until 19 of May, 3days from now. I was physically in the Copenhagen airport and could have made that flight, I feel that since I was already checked in they should have waited for me and allowed me to board. Now I will Be missing work!"

Pros: "Very accommodating crew"

Cons: "I had a middle seat."

Pros: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."

Cons: "late. support afterwards was awful."

Pros: "Boarding was quick and easy. Decent amount of overhead space. The pilot was friendly. USB ports for charging phones at the seat. Free bottle of water at your seat."
Cons: "No overhead fan. When flight got really hot, no way to moderate temperature. No choice of food at all, unless you are in economy plus. I don't remember the last time that a trans-Atlantic flight had at least a meant, or fish, or vegetarian dish. Usually, at least two or three dishes. On SAS, everything has to be ordered ahead of time. Some of the flight attendants were friendly, some not so friendly. No free alcoholic drinks even with dinner. Limited regular drinks - they are only served with food, aside from that you have to purchase even the non-alcoholic drinks. The food just wasn't very good, even compared to other airline food. Compared to other companies, relatively small selection of entertainment. I had considerably more choice on a domestic flight than on a 9 hr. international SAS flight. Storage pockets at the seat are pretty small."

Pros: "Timely & helpful"
Cons: "Nothing"

Cons: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."

Pros: "Excellent all around. Super smooth, friendly and fast!!"

Pros: "2 meals included for a 7 hour flight!"

Pros: "On time, clean aircraft not too full!"
Cons: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"

Pros: "Internet not working. Horrible."

Pros: "Every one from the check-in counter to the baggage claim was gracious, courteous and very interested in my well-being. It was quite a lovely experience.."
Cons: "No problems at all... a wonderful trip"

Pros: "Two complimentary meals in addition to complimentary blankets was very nice. Dimming the lights for sleeping was also nice."
Cons: "They did not enforce the boarding of the back of the plane after first and business class, as a person sitting in the back of the plane it was a horrible boarding experience. Should also board less rows at a time from back to front. Even though the lights were dimmed I couldn't actually sleep, since the lights were turned back on too often to try to pass out breakfast less than 4 hours after we just had dinner."

Cons: "I didn't get any veg options for my dinner at all"

Pros: "First time using SAS and very pleasant trip"

Pros: "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."

Pros: "Entire crew very attentive!! We ate like Kings!"
Cons: "Long layover in Newark! My fault for not noticing when I booked it!"

Pros: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Cons: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."

Cons: "Multiple maintenance delays and groundcrew forgot to load some bags so there was an even further delay. Flight was cramped too."

Pros: "Great movies. Lcd Screen is awesome"
Cons: "Somewhat unfriendly crew"

Pros: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Cons: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."

Pros: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Cons: "Can't think of a single thing."

Cons: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."

Cons: "Seats very narrow and tight."

Pros: "Even though I did not get the seat I paid extra for, it was a great flight."

Pros: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."

Pros: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Cons: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."

Pros: "The food, the comfortable seats, boarding."
Cons: "The entertainment options, very few movies, limited kinds of music"

Pros: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Cons: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."

Pros: "Food was good"
Cons: "Charge for drinks. TV broken no recompensatuon"

Pros: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Cons: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."

Cons: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."

Pros: "Passengers nice"
Cons: "Food options not everyone eats chicken"

Pros: "No delays, early landing which made my 50 minute layover seamless."
Cons: "I have no complaints"

Pros: "Amazing service."

Pros: "Boarding was pretty much a free for all"

Pros: "Excellent communication through email the few days before departures eg confirmation of flight,gate numbers ect. It was my first time with Kayak and will definitely not be my last."
Cons: "nothing !"

Pros: "Everything, especially the entertainment. Food was delicious as well and the flight attendants were very accommodating."
Cons: "Small screen tv's that were mounted on the bathroom walls at the middle of the plane remained on during sleeping time and were too bright. Difficult to sleep during this as the scenery pictures continually changed."

Pros: "My bag was lost!"
Cons: "To have my bag delivered"

Cons: "Things were very scratched"

Pros: "Finnair cabin/seats, clean, quiet and comfortable airport in Helsinki"
Cons: "Not only the first flight got delayed for over 2 hours. I had to re-book the second - connecting - flight because of that. Now it made my layover instead of 1 h 45 m - 5 hours! Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!! Very inconvenient and upsetting experience. The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website..."

Pros: "Leg room, friendly crew, good choices for entertainment, nice blankets!"
Cons: "The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding"

Pros: "Well oiled service machine."
Cons: "None."

Pros: "The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!"
Cons: "There was no soap in the toilet..."

Cons: "Good airline teamed up with crappy American brings them down. Don't waste money!!"

Cons: "Unwashed pillow and blankets, stains on the pillow"

Cons: "I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!"

Pros: "The choice of entertainment is huge"
Cons: "The fisical conditions are terrible. Seats so narrow and rows are so close, that you practically pooched into your neighbors, those that behind don't let you to recline your seat as then your seat is in their face. It looks like American Airlines hopes to exchange your reality with virtuality, but our bodies that we are for some reason taking with us on that itinerary - suffer."

Cons: "The seats were chargeable. I paid a higher price for extra leg room. However these seats were the same as other ones that were much cheaper. Why charging so much extra?! False advertising?! This is unbelievable."

Pros: "Food."
Cons: "No audio."

Pros: "Given the choice I would hands down pick Finnair over a US based carrier the Europeans provide bigger seats and better service... Little things like hot towels, extra wine and chocolate after meals was truly appreciated..."
Cons: "Im an amateur traveler and I could have used a little more info at the gate and about getting to my connection I had no idea where it was and that you had to go through a passport line to catch the connection. Came close to missing my connection..."

Pros: "The ease at which the check-in and boarding was done"
Cons: "Nothing"

Pros: "The plane was good, the flight time was nice, just 9.5 hours."
Cons: "The boarding was kind of chaotic, but the crew was kind. The plane seemed comfortable but the seats sit too far back, so when the person in front of me sat his seat back, his head was almost in my lap. It made it hard for me to move or read or do anything. The food was super bland and the drink options were pretty limited. The entertainment selection was much more limited than most flights."

Pros: "They lost my bag."
Cons: "They lost my bag."

Pros: "Finnair was every bit as good as the best European airlines I've used in the past. Compares favorably to British, KLM, Swissair, etc. Service was top notch, good food, entertainment, comfort, airport lounge, etc."

Pros: "Crew professional."
Cons: "Everything ok."

Cons: "Crew wasn't attentive. Seats were small."

Pros: "Great service and great food."
Cons: "The long hours"

Pros: "We had a very reasonable fare that included two meals a glass of wine and movies. We weren't expecting any thing more than a plane ride. Thank you FinnAir."

Pros: "IT WAS THE MOST ENJOYABLE BUSINESS CLASS FLIGHT I EVER HAD. THANKS FOR THE HOSPITALTY AND SERVICE."

Pros: "The crew was friendly."
Cons: "The seats are cramped and the most uncomfortable I've ever sat on. An 8 hour red eye flight made it unbearable. The food is pretty terrible too. This is the last and only trip I'll be flying Finnair."

Cons: "My luggage was lost"

Pros: "Perhaps that we eventually got there and that the plane did not crash"
Cons: "Everything"

Pros: "Crew and entertainment great."
Cons: "Big 3.5hrs delay. Missed my connection."

Pros: "On time , excellent service"

Pros: "Schedule is on time."
Cons: "Food was not much excting and seat distance was rather short, making uncomfortable."

Cons: "It is ridiculous that they would not allow you to select a seat for free at check-in. There were many unoccupied seats, but some families with children were seated separately, so there was a lot of seat changing before the take off."

Pros: "Nothing"
Cons: "Flight left 4 hours late due to mechanical problems with a very , very old plane. I paid extra for an exit seat that (bc the plane was so old) had cold air seeping in that even with 4 blankets on, a sweater, my jacket I was frozen the whole flight and caught a terrible cold that I have now had for a week."

Pros: "planned time of departure Fare potential for getting 5 seats so I could get a good nights sleep"
Cons: "Plane left 3 1/2 hours late due to a mysterious mechanical problem that caused them to taxi it away from the gate more than once. Relatively little communication from American whose flight it was. Scheduled departure 10 PM. Actual departure 1:30 AM I reserved a center aisle seat in a row that was completely empty a day or two before departure, hoping to get the whole row. Didn't work out. Just before we closed the doors a couple arrived at the row and took up three of the seats. Darn it. But I still got a good nights sleep. Wish there was an option to check N/A on several of the options above. I didn't speak to a crew member. I didn't eat or drink anything. I never turned on the entertainment system."

Cons: "There was a very poor selection of movies to watch:( Last tim ei flew AA, and there was an absolutely huge choice . . . Would love to see that improved . . I think you have to cater for all tastes . . . and that definitely was not the case on my flight"

Pros: "It was Iberia airline"
Cons: "Put in call light three times without response. They just shut it off!!"

Pros: "Nice one"
Cons: "Nice one"

Pros: "Everything else"
Cons: "Both the British Airways attendant who check me in in Chicago, and the British Airways attendant who checked me in in London, were not paying attention to my final destination and did not mark my luggage for my final destination."

Cons: "When I arrived at CMI no ticket was issued for my second leg, so I could not use the internal transit bus to at Terminal 5 at ORD ("for ticketed passengers only). I had to exit use the external train (which was delayed) and go through the very slow Terminal 5 security. Almost missed my ORD-LHR flight (arrived at the gate after the official closing time)"

Pros: "Seats were comfortable with plenty of room."
Cons: "Plane was broken and we had to wait 3 1/2 hours to get a new plane. Crew kept awkwardly mentioning during every announcement that the delay wasn't their fault... My husband's entertainment screen was broken and flickering so much that all shows/films were completely unwatchable. My screen began flickering 1/2way through a film."

Pros: "Good service"
Cons: "Ancient aircraft."

Pros: "And perfectly on time!"

Pros: "I did not like anything about this trip."
Cons: "Our flight from Chicago to Paris was managed by Finnair, but flown through American Airlines. This was the second disappointing flight on American Airlines. Our first flight was repeatedly delayed over three hours and then canceled. Everyone had to take a new flight the next day on the same plane which was scheduled to be fixed that morning prior to departure. We boarded the plane 45 minutes late and then were informed that the part needed to fix the plan had just cleared customs. After another hour of waiting on the plane, we taxied to the runway and the returned to the gate because another part needed to be fixed on the plane. We waited another hour and a half on the plane before finally taking off. Upon our arrival at Chicago O'Hare, we waited on the tarmac for 30 minutes before the ground crew parked our plane. Which brings me to this flight from Chicago O'Hare to Charles de Gaulle in Paris. Our flight was delayed for maintenance repeatedly for 2 hours and then a new plane had to be brought over. By the time we boarded we were almost four hours behind schedule due to a logbook problem once we boarded the new plane. The plane itself was small - the size of a domestic flight - and VERY cramped. On both of the flights we had no TVs in the headrest. This is something that I have always had in economy class on international flights. It was by far the most uncomfortable flight I have ever been on. Because of the delay, we had to reschedule one of our two connecting flights. I was assured that our bags would still arrive at our final destination. When we finally reached our final destination, we found out that our bags had been lost along the way - most likely because of the flight being rescheduled."

Pros: "Staff was kind, flight itself generally went smoothly. The boarding process itself went fairly quickly, and I was able to disembark within minutes of landing."
Cons: "This Finnair flight was operated by American Airlines, but American Airlines did not notify me about the change in flight number until I called in a panic the night before because I was unable to check in. The plane was nearly 2 hours late departing from Chicago O'Hare with no explanation given. 1hr and 45 minutes is a long time to sit without going anywhere. Food was incredibly uninspiring and the staff was kind, but generally seemed distracted. I asked for a beverage at one point, but the flight attendant was too busy trying to get the passenger next to me who was passed out on sleeping pills to put the window shade down to give it to me. American Airlines is one of the only carriers left that has not upgraded to individual entertainment units for transatlantic flights and so the entertainment was like something straight out of Mad Men. Probably my worst flying experience to date."

Cons: "International flight delayed 2 hours for multiple mechanical issues. 45 minutes before boarding, we were given a $20 voucher for food and drink (which we couldn't spend on snacks, just big meals, which was undesirable so late at night). Flight itself played Mission Impossible 4, then a kid's cartoon, then nothing the remaining 5 hours. Very uncomfortable for those who can't sleep on planes."

Pros: "Flight attendants were grumpy, food was horrible (even for airplane standards), entertainment selection subpar and boarding was confusing (i.e. they was a group "b" and a group "2"- both different? ) received no nice comforts such as eye mask, etc"

Pros: "The crew was very nice and helpful and the flight went well and was ontime, in fact early."
Cons: "I thought that I got one bag checked for free and another one would cost $50. But when I got my boarding pass I was charged $100."

Pros: "Crew was not very helpful, last time I fly Iberia."

Pros: "Crew were nice, and since it was actually an AA flight we got upgraded to economy plus. And the price couldn't be beat!"
Cons: "It was one of the oldest planes I've flown on for many years; single screen entertainment and uncomfortable seats. Food was unusual, but pretty poor."

Pros: "We didn't die"
Cons: "Poor air quality No leg room No room in the plane to move about or stretch Terrible food"

Pros: "Sat next to tall, broad shouldered fellow but otherwise fine seats. Food was ok but too cool."

Pros: "Crew was nice and helpful. Food was good."
Cons: "Tiny seats and no leg room!!!! I am not a big person."

Pros: "The flight did get us there."
Cons: "This flight had about 6 different airlines listed. I was supposedly flying Finnair. Make no mistake, this was an American Airlines flight. On an old plane with crummy entertainment, uninspired food, and uncomfortable seats. But we did get here."