Excellent service, specifically I would like to highlight the concierge Steven : top notch!
5 stars
Mandarin Oriental, Guangzhou
Photos of Mandarin Oriental, Guangzhou
Overview
Luxury hotel connected to a shopping center in Tianhe with 3 restaurants This smoke-free hotel features 3 restaurants, a full-service spa, and an outdoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. Mandarin Oriental, Guangzhou offers 263 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Latest deals for Mandarin Oriental, Guangzhou
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Mandarin Oriental, Guangzhou
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
General
- Window
- Executive lounge access
- Family rooms
- Interconnected room(s) available
- Landmark view
- Storage available
- Quiet street view
- Seating area
- Slippers
- Sofa
- Soundproofing
- Telephone
- Carpeted
- City view
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
Accessibility and suitability
- Hypoallergenic
- Hypoallergenic pillow
- Non-feather pillow
- Designated smoking area
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- Adapted bath
- Upper floors accessible by elevator
Dining
- Wine glasses
- Electric kettle
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Tea/coffee maker
- Coffee machine
- Dining area
- Dining table
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Pool cover
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Parking and transportation
- Parking
- Airport shuttle
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Garden
Workspace
- Desk
Fitness
- Fitness center
Reviews of Mandarin Oriental, Guangzhou
9.1
Wonderful
424 verified ratings
Wonderful
299
Very good
46
Good
35
Okay
19
Fair
10
Mediocre
6
Poor
9
Summary of reviews
Guests say
Guests appreciate the hotel's superb location and exceptional service, with many praising the cleanliness and spacious rooms. The breakfast offerings and amenities, including the fitness center and pool, also receive positive mentions. However, some reviews highlight issues with outdated facilities and noise levels in certain rooms.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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Score by provider
9.1 out of 10
151 reviews
9.6 out of 10
17 reviews
8.8 out of 10
3 reviews
All reviews
Pros (+) Not much
Cons (-) Small room, old and outdated, poor maintenance. Breakfast pastries, breads and others not fresh at all. Need a ton of remodeling to keep as 5 star hotel
Cons (-) Overall service and care for business customers is excellent.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the nearby attractions to the hotel?
The Mandarin Oriental Guangzhou is centrally located near Tianhe Stadium, Guangzhou Opera House, Canton Tower, and other popular attractions, making it convenient for guests to explore the area.
Are there any specific amenities for families with children?
The hotel offers babysitting or child care, a child pool, kids meals, and a pool cover, ensuring a family-friendly environment for guests traveling with children.
What can guests expect from the hotel's dining options?
Guests can enjoy a variety of dining options including a restaurant, bar/lounge, food delivery to guest accommodation, and special diet menus upon request, ensuring a diverse and convenient dining experience.
Is there complimentary parking available at the hotel?
The hotel offers free parking and an EV charging station, providing convenient and eco-friendly parking options for guests with vehicles.
What is the best time to visit the hotel?
The high season for the Mandarin Oriental Guangzhou is in April, offering guests the opportunity to experience the hotel's top-notch facilities and exceptional service during this time.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Shuttle Service
Guests appreciated the convenience of the shuttle service to Guangzhou East station, making transfers to other locations such as HK Kowloon easier.
Explore Nearby Eateries
The hotel's central location in Tian He provides easy access to renowned eateries like Bing Sheng, Guangzhou Restaurant, Tao Tao Ju, and Hai Di Lao, offering a diverse culinary experience.
Consider Club Lounge Access
Guests highlighted the benefits of club lounge access, which enhanced their overall experience at the hotel.
Be Mindful of Heavy Traffic
Some guests noted heavy traffic on the main road outside the hotel, so it's advisable to plan travel accordingly.
Enjoy the Whiskey Bar
The hotel's whiskey bar received praise for its excellent service, making it a recommended spot for a relaxing evening.
Appreciate the Attentive Staff
Many guests were impressed by the attentive and helpful hotel staff, who went above and beyond to ensure a pleasant stay.
Check Room Amenities
While the rooms were generally well-received, some guests mentioned issues with the air-conditioning duct smell, so it's advisable to check the room amenities upon arrival.
Take Advantage of the Gym and Pool
The hotel's gym and outdoor pool were highlighted as quality facilities, providing guests with opportunities for relaxation and exercise.
Consider the Hotel's Service Culture
Guests appreciated the hotel's commitment to outstanding service, which significantly contributed to their overall positive experience.
Location
389 Tianhe Road, Guangzhou 510620
What's nearby
- CITIC Plaza0.5 mi
- Tianhe Stadium0.7 mi
- Zhujiang New Town1.2 mi
- Jinan University1.3 mi
- Guangzhou International Finance Center1.3 mi
- Guangzhou Opera House1.5 mi
- Taikoo Hui1.7 mi
- Canton Tower2 mi
- Tianhe Coach Terminal Station2.6 mi
- Canton Fair Complex2.9 mi
- Sun Yat-Sen University3.4 mi
- Baiyun Mountain3.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Mandarin Oriental, Guangzhou
Low season | August |
|---|---|
High season | April |
Average price (weeknight) | $289 |
Average price (weekend night) | $218 |
When to book a room at Mandarin Oriental, Guangzhou
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.8 |
|---|---|
Distance to city center | 4.2 mi |
Nearest Airport | Foshan Shadi |
Distance to airport | 16.9 mi |
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