Royal Star Apartment Central City Branch

nothing

room was not clean, and the 3 bedroom apartment only have 1 bathroom. both check in and check out was slow, the property is hard to find with no visible signage.

I have a problem, they did not give us back money from deposit we payed from booking from 1 night. Room was good clean, also breakfast was super.

I have a problem, they did not give us back money from deposit we payed from booking from 1 night. Room was good clean, also breakfast was super.

Location is near the Canton Fair. This is the only advantage

1. There were cockroaches in our rooms (we had 3 rooms for business trip) 2. Kitchen is empty. No plates, knives, cutlery. Have you ever seen traveller with their own plates and cutlery? Or why there is a kitchen area if it’s totally empty? 3. Rooms need renovation, old furniture 4. Breakfast is so-so, each day almost the same 5. Big windows in room, but dirty outside

The location is good. The rooms look nice.

We booked this hotel becuase it is meant to be 5 star. It is not!! This hotel is a death trap...we wanted to use the stairs one day instead of the lift, but found on one floor the fire door was locked and there were no doorknobs on the door. Very dangerous if there is a fire - there's no escape. The brochure is not true - it says the kitchen is "fully equipped" but every kitchen cupboard was completely empty, there were no plates, no spoons, forks, knives; It had a cooking stove but no cooking pans, and no cooking utensils. The customer service was terrible. We asked at reception for some of these items - ie. plates, cutlery, and were told it would not be provided. We said we needed a butter knife to butter some bread, and we were told to use chop sticks! The breakfast food was very poor quality, absolutely not "5 star" quality food. The TV did not work.