Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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9.1 "Food is to die for."
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8.8 "Location is great."9.5 "
Easily accessible by car , said 95%." 10.0 "100%liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." -
8.6 "Great service."7.6 "76% thought the
service was very professional ." 7.6 "76% said thereception staff was great ." 9.0 "90% found thestaff to be very friendly ." -
7.7 "High value."
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6.2 "Rooms are ok."6.0 "Only 60% said
rooms were big enough ." -
5.0 "Breakfast is mediocre."
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4.6 "Vibe wasn't good."0.4 "96%
criticized the unstylish hotel ." -
4.3 "Internet is poor."4.6 "54% said the
wifi quality was bad ." -
4.1 "Bad amenities."4.1 "59% thought the
building wasn't nice ." 0.5 "95% thought thefacilities needed updating ."
Overall Rating
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8.5 "Great service."
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6.6 "Rooms are ok."
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4.8 "Vibe wasn't good."
Overall Rating
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8.5 "Great service."
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8.5 "Location is great."
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5.9 "Rooms are ok."
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4.5 "Vibe wasn't good."0.4 "96%
criticized the unstylish hotel ."
Overall Rating
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9.1 "Terrific location."9.6 "
Easily accessible by car , said 96%." -
9.0 "Food is to die for."
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8.7 "Great service."
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8.0 "Generally very clean."8.1 "81% said
rooms were clean ." -
7.7 "High value."
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6.4 "Rooms are ok."
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5.5 "Breakfast is mediocre."
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4.5 "Internet is poor."4.9 "51% said the
wifi quality was bad ." -
4.2 "Bad amenities."4.2 "58% thought the
building wasn't nice ." 0.7 "93% thought thefacilities needed updating ." -
4.1 "Vibe wasn't good."0.6 "94%
criticized the unstylish hotel ."
Overall Rating
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6.3 "Rooms are ok."
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5.9 "Average comfort."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.7review from
The false personnel. Told that booking.com hasn't nothing in common with their hotel. They try to deceive twice for all sum. When i told i leave the hotel 1 day before,(already paid all the sum) thay told I break treaty provisions and should pay the penalty ( to pay all sum again).
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3.7review from
The hotel's ordinary staff was reasonable helpful considering the fact that none of them can speak English. They try their best to help. Management staff was not much interested to help. The beds are as hard as wood. Changed rooms twice but found the same problem.
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3.7review from
If traveling the Canton or Guangzhou business precinct, it is relatively close to these amenities & a complimentary shuttle was provided to us during our business stay. Very poor bedding, unless you enjoy a rock hard mattress & uncomfortable nights sleep. If it hadn't been for the hard beds, we would most likely have had enjoyed out stay much better. Poor food options and some small language barrier (which was expected), so have patience. This was a full smoking hotel, and smelt accordingly.
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3.3review from
The staff was not able to speak english very well (below average, even for China). The restaurant had severe problems with service
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3.6review from
So few people at the front desk spoke english. House keeper was nosey and went through our things. Even though we put out the "do not disturb" sign. Threw out our soap in the garbage and did other sick things. It made it difficult for us to feel relaxed. The hotel is not written in front of the building instead Stairway Hotel is displayed out front. It made it hard for the taxi driver to find the place. We drove around forever before finding the hotel. Please ask them to call it what it is ,,,Stairway Hotel. Once inside though, we saw Rundu written all over the room but outside was a different matter. Breakfast was always cold and bland. Other meals were too overpriced at the pub. Most of the guests advised us to go elsewhere for meals but no-one at the front desk could or wanted to help us find the locations of the places we wanted to go.
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2.7review from
The false personnel. Told that booking.com hasn't nothing in common with their hotel. They try to deceive twice for all sum. When i told i leave the hotel 1 day before,(already paid all the sum) thay told I break treaty provisions and should pay the penalty ( to pay all sum again).
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3.7review from
The hotel's ordinary staff was reasonable helpful considering the fact that none of them can speak English. They try their best to help. Management staff was not much interested to help. The beds are as hard as wood. Changed rooms twice but found the same problem.
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3.7review from
If traveling the Canton or Guangzhou business precinct, it is relatively close to these amenities & a complimentary shuttle was provided to us during our business stay. Very poor bedding, unless you enjoy a rock hard mattress & uncomfortable nights sleep. If it hadn't been for the hard beds, we would most likely have had enjoyed out stay much better. Poor food options and some small language barrier (which was expected), so have patience. This was a full smoking hotel, and smelt accordingly.
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3.3review from
The staff was not able to speak english very well (below average, even for China). The restaurant had severe problems with service
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3.6review from
So few people at the front desk spoke english. House keeper was nosey and went through our things. Even though we put out the "do not disturb" sign. Threw out our soap in the garbage and did other sick things. It made it difficult for us to feel relaxed. The hotel is not written in front of the building instead Stairway Hotel is displayed out front. It made it hard for the taxi driver to find the place. We drove around forever before finding the hotel. Please ask them to call it what it is ,,,Stairway Hotel. Once inside though, we saw Rundu written all over the room but outside was a different matter. Breakfast was always cold and bland. Other meals were too overpriced at the pub. Most of the guests advised us to go elsewhere for meals but no-one at the front desk could or wanted to help us find the locations of the places we wanted to go.
