Elm House Hotel

The beds at The Hawick Hotel are comfortable, but some guests have mentioned that they found the beds to be a bit tired. It's recommended to check recent reviews for the latest feedback on the bed quality.

Yes, The Hawick Hotel offers free parking as one of its amenities, making it convenient for guests who are driving to the hotel.

The food quality at The Hawick Hotel has received mixed reviews. While some guests have enjoyed the breakfast and found it to be satisfying, others have expressed disappointment with the breakfast and overall dining experience. It's advisable to consider recent feedback for the most accurate information.

The cleanliness at The Hawick Hotel has been a point of concern for some guests, with reports of untidy and dirty conditions in certain areas. It's recommended to review recent comments to gauge the current cleanliness standards.

The customer service at The Hawick Hotel has been described as very helpful and friendly by many guests. However, there have also been reports of poor check-in experiences and unresponsiveness from staff. It's advisable to consider recent reviews for the latest insights into the customer service quality.

May is the low season, so if you prefer fewer crowds and lower prices, this might be the ideal time to visit. However, if you enjoy livelier atmospheres and more activities, plan your visit for September, which is the high season.

The hotel is conveniently located near several attractions, including Drumlanrigs Tower and Hawick Museum & Scott Art Gallery, making it easy to explore the local history and culture.

Some guests recommended requesting a room in the main building, as there were issues with the annex, such as cleanliness and maintenance problems. It's advisable to inquire about the room location when making a reservation.

If you're traveling with pets, the hotel allows pets on request, although additional charges may apply. It's best to confirm the pet policy and any associated fees in advance.

Some guests reported issues with room maintenance, such as broken toilet seats, missing lightbulbs, and damaged furnishings. It's recommended to inspect the room upon arrival and report any issues to the staff promptly.

A few guests experienced challenges with check-in, including poor communication and difficulty accessing the main building. It's advisable to confirm the check-in process and ensure that the necessary arrangements are in place before arrival.

While some guests enjoyed the breakfast and found it to be a good start to the day, others were disappointed with the quality and variety of the breakfast offerings. Managing expectations regarding breakfast may be beneficial.

The hotel offers free parking, which can be convenient for guests traveling by car. However, it's recommended to inquire about the availability of parking spaces, especially during peak seasons.

The upper floors are accessible only by stairs, so if you have mobility concerns or heavy luggage, it's advisable to request a room on a lower floor when making a reservation.

Several guests praised the friendly and helpful staff, emphasizing their positive interactions. If you have any special requests or need assistance during your stay, don't hesitate to reach out to the accommodating hotel staff.