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We loved the breakfast and the happy hour. The bed linens are wonderful. The luggage storage on checkin and out is great.
The staff are friendly and accommodating. The bathroom may need some updating.
I loved the complementary breakfast and the wine and cheese tasting at 4:30pm :)
Just a lovely hotel. Garden was quiet and lovely-made it private even though the hotel was located on the main drag. Loved the breakfast and wine and cheese reception. Very friendly and helpful staff. Very easy to get to. No complaints
Love this hotel every time we stay there! They have a wonderful wine and cheese happy hour and delicious breakfast that's included. Best location, toasty fire pit, friendly and extremely helpful staff. We leave our bags there while waiting for the ferry after we check out, and we can even take a shower after a day of hiking since they have shower rooms near the front desk! Nothing at all!
I love this hotel :) very friendly staff. Very nice and clean ! Love thebreakfast and also the wine and cheese tasting included with stay. :)
The staff was very friendly and helpful upon checking in. My room was not ready, but they called me on my cell when it was. Air-conditioning was great. My ex-wife used to tell me I was like Mamu the Killer Whale. If the temperature was not perfect in the room...well, then I would expire! The lamps on either side of the bed were very hard to turn on/off. Just a tiny little knob that would not budge unless I went and got a wash cloth and REALLY cranked it on/off. I read before going to sleep and the lamps help a lot.
I really liked how it was right in front of the water. It was in a good location where everything was walking distance: food, arcade, cart rentals, bike rentals, kayaking, and more. The hotel also provided complimentary breakfast and allowed us to leave our baggage in the lobby before we could check in or after we've already checked out. The staff was really great as well.
The front desk staff was top notch.... Very friendly and helpful. The room was clean and the bed was very comfortable. The room was pretty cheaply furnished.... Towels, lighting, furnishings were on par with a motel 6. Cheap plastic blinds did not keep the light out. Common areas needed a good vacuuming.
Close to the main road and attractions Staff was not as pleasant as I would have expected. Was told would get a txt when room was ready before 3pm and when checked back saw a txt was written at the top of the reservation and when stated that I never recieved a txt was just told well your room was ready. Asked for a cot for a grown adult to be added to the room and was given a baby crib. The man at the front desk was the only helpful person that day to fix the problem. The room was run down and had many pieces missing from the walls and the screens outside the windows were falling off the outlets were extremely limited and in very odd locations. The bathroom floor was slanted and many stains on the mattress. The complimentary breakfast was extremely limited and the women helping us was rude. Did not feel that this hotel was worth the price and would not plan on staying here again or recommending others stay.
Location, price, and service. Small bathroom but it was adequate.
The staff and the facility were very nice and comfortable. Our room smelled super bad, hence the 3 of 5 rating. We opened the windows and the smell did not resolve. The staff, however, was very good about bringing up an air freshener immediately upon request.
I liked the decor No elevator
Clean, nice staff, near the water and a great value! No elevator.
The staff was super friendly and the rooms were clean. I liked that we were right in the middle of where the action is, so it was quite convenient. No elevator, and no place to hang anything up to dry. Tiny sink in the bathroom and no place to set down your cosmetic bag. Since this is a beach place, it would be nice to have an area to hang swimsuits, towels, etc.
My first time to the island the hotel staff made my stay very enjoyable and relaxing
Proximity to all is perfect! All I need is a bed and bath with a tv, I got it! Best deal in town!
Had a great time. The rooms were deceptively small through the pictures. The size
The location is right in the heart of Avalon, and you don't have to haul your stuff up a huge hill to get to. The staff is very nice and accommodating. We were easily able to store our belongings at the hotel, both before and after our check in while we were on the island. The room is simple, but we were only using it to sleep and shower. It was clean. Had Disney channel, which is an absolute plus when you travel with a toddler. Only "issue", I'd say is, in the morning, we had our window open and the street below is quite loud with all the golf carts going by to the Von's grocery store. But close the window and problem solved.
Our stay was very relaxing and we liked the pool. The walk to the hotel from the shops was beautiful.
The transportation and the view was perfect Both my wife and I are somewhat disabled and found the steps and ramps very difficult to navigate.
Shuttle service to the town Overpriced! It is definitely not category "Resort".
Location Bar closed in the evening, pool as a consequence not attractive at all. Airco to noisy.
Close to downtown; shuttle available every 15 minutes. Onsite restaurant was only open for breakfast, and had odd hours. Open for dinner Friday/Saturday only.
Could bring our dog....Our room locale...the restaurant No
Room was clean, somewhat updated, staff were very friendly and helpful which made me give 4 vs 3 stars. Continental breakfast was basic but nice to grab (doesn't start until 8AM though). Rooms are very small, round toilets (as a guy not cool), like everything on Catalina its a bit expensive compared to what you would pay on the mainland for the same level of accommodation.
We loved the location near everything and the short distance to the beach. Everything was clean too. The room was small compared to the pictures, plus the bed was a bit stiff on the body.
Great, cozy hotel! Good customer service. Clean rooms. The rooms are very small but wasn't an issue. Very small room
Quaint, fresh, close to all activities. Staff is top notch. Service is excellent. No tub but adequate shower.
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nice room, bakery fresh breakfast items
Friendly ownersWelcomed with open armsvery nice I was sure I'd get a free spa, but I guess there was a mistake
This guest did not leave comments about this hotel.
Very nice & clean , newer features. room & especially the bathroom were very small . No way an oversized person could take a shower.
Ocean view, helpful staff, roof top deck, breakfast. Close to town and very nice decor, although room was small it was very comfortable. No
The view was stunning, a lovely location, just like the rest of Avalon There being only one innkeeper at a time caused for us to be confused when we tried to get our things out of bagcheck. Because the employee was out to lunch, we were waiting for a while. Otherwise,everything was fine!
Comp wine and cheese on terrace. Friendly staff provided beach bag and towels, luggage storage until the boat came. Difficult climb up the hill with luggage. Should have hired a taxi. Room was small but comfy and well appointed.
It was close to the main street, but far enough to be very quiet. The staff was friendly and helpful. The room was recently remodeled and very attractive, with a great shower and comfy bed. We would definitely stay here again! No coffee pot in the room and the breakfast wasn't available until 8:00am. We are early risers!
The private patio was beautiful and it has an amazing room. It was also very nice that we could store our luggage there when we arrived early and the staff was very helpful.
Our room was on the 5th floor. The room was clean and the balcony had an ok view of the ocean and the street below while standing sideways. The balcony was small but large enough to allow us to stand while our scuba gear dried out on the plastic chairs. The hotel is in a good location and it is very easy to walk around the area. We live in Northern California and the diving is ok in Catalina. We probably won't make another trip to Catalina, but if we do, we might consider staying here again since the rates were comparable to other hotels in the area. The hotel is old and although the room was clean, it was incredibly dated and much smaller than the photos on the website made it appear. The room is a good value midweek but very overpriced on the weekend; however, the whole island is extremely overpriced, so exorbitant weekend rates are to be expected.
Hotel property is pretty and convenient Room was very dingy with paint coming off the walls, curtains with holes and poorly decorated.
Very clean and good location at a good price
It's unique ambience takes you back in time! The private deck was the best place to relax... The staff went above and beyond to make our 10th anniversary special...Kenny, Vicki, Miguel and Mark thank you for everything! !