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Lovely, friendly staff...beautiful grounds and facility. Its our "special place" to sneak off to. Nothing!
Ocean view room is beautiful and relaxing. Bed is very comfortable. I could hear people talking on the hall way very clearly. Door closing feature can be improved so that it won't have a loud closing sound. I was surprised the cleaning lady came before the day of checking out. I brought a personal wine glass and put it on the table. The cleaning lady accidentally took it away. I mentioned to them but with no luck to get it back. That is to say, the management need improvements.
I bought the one night stay from Kayak and I had the impression that the room would be in the main building. After checking in, the front desk staff told me that my room was in the different building called Oceano Inn, which is right in front of the main hotel. I like how cozy and romantic the decor was. The bed was very comfortable and the room was clean. In my room, there was real fireplace too. My room was looking out directly to the ocean with view of sailboats. Parking is free, which is good. My room wasn't in the main building and had to take the stairs to the 2nd floor since there's only 5 rooms on the first floor. The light from nearby restaurant was beaming through the window and there's beeping noise from outside (perhaps it's to warn the boats of the fog) that lasted all night and though the morning.
its a lovely place just think its over priced
Love our time there. The suites are very nice.
I stayed at the Mill Rose Inn some years ago with a friend. We were so amazed at the beauty in every corner of this gorgeous Inn. We almost wanted to stay in the room the entire stay. Would like to return again with my family. No one does ambiance like the Mill Rose Inn, they are professional romantics.
Romantic room, beautiful gardens, walking distance to the beach. Awkward phone entry upon arrival to the Inn.
Rooms had beautiful view overlooking the hotel Lobby. Size of the rooms are nice. Waited for shuttle over 45 min.. a shuttle from a different Hotel was nice enough to drive us .at 2 am needed maintenance ac was not working .. bathroom was not clean toilet seats for dirty from the last person there.
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
Under construction, noisey
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
Beautiful hotel with strong drinks! No nightlife near by.
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
The rooms, meeting facilities, customer service Nothing
Exceptional customer service. Unclean.
Through Expedia I got a great deal to stay at the Westin for 3 nights and it was great! I stayed over the Thanksgiving weekend and even though it was a holiday the staff was extremely friendly, helpful and accommodating. Nice shower, awesome beds and it's close to the bay so you can just walk outside for a beautiful veiw and walk. Also has a free shuttle and is a short walk to the BART station!
Convenient to airport n hwy Tight room
Airport Shuttle, Our room as next to the elevators and could hear them going up and down. We should have requested a new room but we arrived late and had to leave very early the next day to catch our flight.
Nicest hotel staff I've encountered in a very long time. They were incredibly accommodating to myself, my husband, and my 2 year old daughter. We had an overnight stay for a connecting flight and the hotel is extremely close to the airport with a very quick and frequent airport shuttle bus. We happened to be stuck there with a delayed flight on my daughters 2 year birthday and when the staff found out they gave us an extended check out and treated the birthday girl to pasta and a birthday brownie. It was a really pleasant surprise for a tired and traveling family. Thank you Westin!!!
Parking is $25 Come on. Also, Westin withheld $100. from my card for "incidentals" wi/o notification. The cheesy glasses in the room were carefully encased in cheap plastic wrap with the prepared label "SPG Members" affixed to the bottom of each glass, alerting the non-SPG Members that they would be charged for unwrapping the household plastic wrap from the glass if they dared to venture to drink from actual glass rather than from the plastic UNlabeled "glass" next to the special SPG one. The tub drained poorly. This hotel is full of itself and not much else in terms of service and ambiance.
The location is the only good thing about this hotel Customer service was horrible after a long flight
We liked having a free shuttle to the airport as well as the indoor pool. It was great for our one year old to swim and get some energy out before a cross country flight. Staff were very accommodating and provided us with a crib for the room. The hotel restaurant was very expensive, but this is not surprising for San Francisco.
We liked the overall vibe and style. We didn't like the inconsistent customer service and the room vibrated from the restaurant's exhaust fan. (We moved to another room.)
Clean, spacious, and well laid out. Friendly and helpful staff. Airport shuttle was a disaster. No shock absorbers. Rough ride.
The hotel was clean & pretty well maintained. The staff were not helpful or friendly. The pool was freezing. The wifi was $10 and parking was very expensive. I was hoping for a nice quick pleasant overnight stay. It was quick but not so pleasant.
The staff was very helpful and the conference rooms and facilities were very nice and what you would expect from the Westin. Room was clean. Good location First thing I was thoroughly disappointed in was the pillows. After traveling I was tired so I immediately fluffed up the pillows to lay down for a short nap. But the pillow cases sounded and felt like paper!!! And 3'outnofnthen4 pillows were so lumpy and flat, not one firm pillow and that combined with uncomfortable pillow cases I woke up with a neck ache. Bed was uncomfortable . And the sound level in our room was so LOUD that we were woken several times by people walking by talking and each room to either left or right we heardbeverybtime the toilet flushed and every conversation or slammed door. Very disappointed in my stay this time. Better soundproofing the rooms..it felt like paper thin walls!
Hotel provided shuttles every 15 minutes to the airport. They dropped you off at your gate. Very nice.
Quiet; View of golf course; Fireplace & pool area; Breakfast TV reception was variable - some channels poor.
The room was nice and large. The bed was comfortable. The bathtub was clogged, and the television didn't work very well. The picture was very staticky and a lot of channels didn't come in well enough to watch.
The front desk and housekeeping staff were fantastic. Inability to control the room temperature other than using the ceiling fan. Also, the noise from the child in the adjacent room woke us in the early morning.
I walked up to my room and opened the door to find the tv on and clothes and wine on the table. They have me the key to someone else's room!!! I was so horrified and startled. This is such a huge security problem. The man at the front desk didn't even seem fazed. As a solo female travel I felt so uncomfortable in my room all night, wondering if they would give someone a key to my room. Absolutely inexcusable. The guests security and safety should be a #1 priority at all times, which they totally do not adhere to.
The hotel is well located on a beach and has large suite rooms with a fire. The continental breakfast is disappointing and staged in the reception area as there is no breakfast room. Plenty of good retsaurants close. Well situated just south of San Francisco, ideal for touring around. Can reccomend but found it very pricey, especially at the weekend. Breakfast arrangements.
Great location. Love the breakfast in the AM. Polite and helpful staff. Nice amenities and atmosphere. On the expensive side.
It's charming The bath tub had a scum ring in it, we soldiered thru the first shower but felt icky the rest of the stay. the water was not hot enough and the fact that they didn't have Fox News Channel on TV made a political statement that I didn't pay to receive.
Quick check in and out, courteous staff, and the price was right. However, hotel shuttle took almost 30 minutes to make the full trip between the Hilton and the international terminal. The bedding had some small stains and bathroom was not entirely clean.
We needed a place to stay near SFO that provided free airport shuttle. I found this hotel on Kayak, and while it was more than I had planned to spend for one night, it was worth it! The bed was so very comfortable - I didn't want to get out of it in the morning! The room was exquisitely appointed and the staff was very accommodating despite there being a very boisterous party off the lobby - which spilled into the lobby at times. The front desk staff handled a group of small children who were taking items from the Market Place behind the desk extremely well! Thank you so much! More than I wanted to spend for a hotel room.
They charged extra fees.
Nice view beds very comfortable.
I loved the location to the airport, amazing views, modern vibe and look. Friendly staff! Big tvs!! Dinner was expensive in the hotel. For what it was I should have eaten at McDonald's. $100 mistake.
Great price and nice accomodations for a decent price. Enjoyed the executive floor and it's amenities which were superb for what we paid. We will stay again if we're ever in need of an SFO airport hotel
The hotel is very good, it has clean facilities and friendly staff. I recommend the hotel for anyone that needs to stay around the SF airport area. I did not like the nightly parking fee. It should be included in the room price.
Good location. Rooms are clean and well kept. My friends left 4-5 messages for me but when I checked, I was told there were no messages left for me. So I didn't get to meet up with my friends. Pretty bad.
We stayed at the executive level and the amenities included with that were nice. Staff was friendly and helpful. The lobby is pretty run down and dated. The carpet in the lobby is very worn and dirty. The room itself was extremely clean and modern.
The hotel feels like it has all of the upgraded tech and decor a geeky guy like myself want out of a hotel. It was clean, close to the airport, and didn't have any noise coming from any highways or streets. We arrived late in the evening after a long flight to find our room wasn't ready. (at 12:30am) The front office manager said the floors had been cleaned that day, so it might feel a bit damn in the halls. Feeling tried we said Okay, and got our room key and went right to our room. The first thing we see is carpet fans scattered all over the room with every moveable piece of furniture stacked on our beds. It took another 45min to get our room switched for one that didn't have any fans, and we were questioned like we made the entire thing up. Only issue we had was the miscommunication from the office manager regarding the overnight parking. I was told it would only be $14 and I would have to use the parking machine in the garage. Well, the machine charges $20 for overnight, and I had actually already been charged $14 for parking on my room bill. So i paid for parking twice...We had to leave for the airport or I would have fought it.
Location, close to SFO. Self parking fee. Looks a standard in the Bay Area.
The fire alarm went off at 5:00am and we had to walk down many flights of stairs. When we got to the lobby we were told it was a false alarm. After returning to the room to get some sleep before an international flight, the alarm kept going off every 15 minutes or so for the next 3 hours. This made for a stressful start to our vacation.
Awesome oceanfront view from the Mavericks Suite. Delicious breakfast brought to our room. Nice wine and cheese in the late afternoon and yummy cookies when we returned from dinner. Wonderful staff. Comfy bed. Fireplace, spa tub...simply spectacular. Everything was great...can't think of a thing I'd change.
Gorgeous beach a step away from our room. Great, friendly service. Quiet. Waves too loud at night!!!!!! Haha lol Slept like a baby...
The Half Moon Bay Bike/hiking trail is right outside the door. Great for a walk or bike ride. The inn was cozy and all the staff and patrons we met were very friendly. The room rates seemed somewhat expensive to me.
Room furnishings were very nice and modern. Bed very comfortable. Loved the glass shower doors and bathroom amenities. Staff very friendly. Free airport shuttle very convenient. Overall great experience. Tried express check-out via telephone and TV menu but neither worked. Had to checkout at front desk but luckily there was no wait. Would prefer express checkout.
The linens were the most comfortable of any hotel I have ever visited, and I have stayed at some of the world's most luxurious hotels. The TV has a huge screen and a supremely clear picture. 4K?? The location is very close to the rental car return agencies. Very clean. The only drawback was the check in. I asked for a quiet room with a bathtub. The first room I was assigned had soaking wet carpet from a recent shampoo. Instead of bringing me a key to another room I had to go down to the lobby again and wait for what seemed like an eternity for them to assign me a different room. The person at the front desk (Yolanda?) laughed when I explained the reason i had to change rooms. Then they had a lot of difficulty figuring out which rooms on the quiet side of the hotel had bath tubs. Once I got to the room however I was extremely comfortable and the room was super quiet. A/C could use a slight boost.
The staff was amazing. Some of the best customer service I have seen in a long time. They had fruit and candy out and everyone smiled and was helpful. It was wonderful.
The hotel is easy to access and the quality of the rooms is very high. Not far from the city and really close to the airport Great view of the plane landing and taking off without the sound. very friendly staff A bit on the high side for the price depending on the day you stay.
They could not accommodate my room and needs since booking.com made multiple mistakes in my order. For my inconvinance nothing special was offered or any type of discounts.
Great Bed experience. I did not.mind being far from San Francisco since we had rented a car. There was a used towel in our room when we checked.
Waterproof mattresses and broken fixtures? Can't believe Marriott puts their name behind this place.
Love the convenience and ease for travelers. The pool- though small for serious workout, hot tub, and work out room is great.
It was very nice, location felt safe. Staff was friendly. Pillows and blanket were goose down, very comfy. $25 parking. You run into expensive parking so much in downtown San Francisco that it would have been nice to have lower or none there. The lounge staff, while friendly, seemed to need more staffing. It took a while to be greeted or get our bill. There was no fan in the bathroom so while showering it got very hot fast. They had to add on a hold for an extra $100 on my debit card, just because it was a debit. It's refundable but it has yet to be removed from my bank statement.
The restaurant at the hotel was absolutely delicious and the parking situation was convenient. Ambiance was very inviting. Great lobby space. The room is severely outdated, terrible carpet and crayon marking on the walls from previous guests.
Make me happy with enjoy with my family. wonderful view outside and nice place too.one thing I need to say with the people very nice.because.last night .after parking car in the floor.I forget to lost the car key somewhere.in the next morning somebody take it and bring back to the front desk for me.thank you very much.
I like sofitel brand and the amenities The rooms are in dire need of remidel. Bathroom had molding joints and wallpaper coming off the wall.
Needed a place to stay for family and friends to attend my daughters graduation from college. The location was convenient, clean, comfortable. I wish I had found it sooner when I would come to visit her. If I were to stay in the area again, this would be my first choice to seek out a bargain. This hotel can be pricey, I was fortunate to find an Internet deal that had costs comparable to surrounding lodging. In addition, the parking at $25 per night was a bit steep as well. Cost will be the largest consideration for me on a return visit.
The view from our sixth floor room was beautiful. There were birders in our room and birds could be seen in the trees close by as well as the beautiful lake. We loved seeing the sunrise and the mountains. Just walking around the grounds was a pleasant experience. Thank you for a lovely stay from Southerners who spent Christmas in your lovely surroundings.
comfortable and clean rooms. I was next to a service elevator and needed to change my room after I was all settled in for the night. I also asked for some toiletries and never received it
Hector was very helpful and friendly... he went out of his way giving us information. He couldn't do enought for us.!!! Thank you
The hotel amenities are more like a luxury hotel than other hotels you stay at when traveling for business. The bed comfortable was really comfortable! The hotel only has one restaurant, which is a bit overpriced for the food you get, but the staff was really nice. You will need to drive or take a taxi/uber to find other restaurants nearby. The hotel is surrounded by business parks.
Nothing This hotel cancelled my reservation without explanation during the last week prior to my stay which caused the booking.com to commit fraud against me by making another reservation at a different hotel without my permission and instructed to not do that but did it anyway causing loss of funds which the other hotel refused to refund due to their booking policy which was completely contrary to to printed policy I had received from booking.com from the first and only reservation made by me. It's a scheme to make money from you regardless of what you do with a reservation. Do your homework on these online booking sites folks. It pays to stay away!
One of the nicest hotels I have stayed at in the area. Very clean and great customer service.
The Pullman is the former Sofitel hotel and other than change the signage they did little else. The hotel is ready for some paint and upgrading. The location is excellent . the staff is friendly and accommodating..
The staff were incredibly helpful and friendly That we couldn't stay longer
Location Dirty, cigarette butts everywhere, and creepy sort of people have residences here.
Convenience to airport. Wake-up call on time. Spartan to the point of bare. Washed but worn and stained floor and furniture. Unwelcoming barebones ambiance.
I saw a bed bug on top of the blanket within my first minute in the room.
This place is extremely close to airport and can be booked via most travel sites at a really low fee in comparison to other places in area. it is a borderline "bring your own sheets" kind of place. The rooms are run down and in the room I had the weatherstripping under the door was mostly detoriated leaving a big gap causing a major draft all night
The front staff went into back room, opened my luggage, and stole an expensive pair of eye glasses: I trusted them with my luggage after check out before flying out at night. The pair of eye glasses cost four times my stay, so it definitely wasn't worth it! I would never stay at this location again, and after OMRAN never returned my calls, I'm reporting them to Travelodge franchising and demanding explanation about why my calls were never returned and staff were allowed to steal my property without a manager getting involved. OMRAN, the manager, is inexistent! I called and left him a number of messages, but he never returned them. They told me first day after stolen gasses that he was sick, and a week later, he was still sick. All he needed to do is return my messages, and promptly, but never did, not even three weeks later. Everytime I call this Travelodge location, the phone has to ring for 5-10 minutes before placed on hold, then disconnected, then call again, and repeat, until an hour later, yes an hour, before front staff talk to me. They really need an extra front staff or manager on mobile to answer phone: so unprofessional! For the price you're paying at a location so isolated from anything San Francisco, it is not worth it even if I wasn't robbed: go somewhere they answer the phone from first three rings. If you have a problem here, you're on your own! Beware! There really are better options downtown and with BART, you get to airport much faster than waiting half hour for their shuttle, which doesn't run late night (if you're downtown on Fri or Sat night, plan to leave downtown by 10 PM or you'll miss the shuttle to this location). I would not recommend this location even if you're waiting for a flight: it's faster taking BART to airport, which takes half time less than the 45-minute shuttle (with drop off), about 20 minutes from downtown San Francisco. Again, there are better options downtown. Don't stay here: if the front staff robbed me, what did they leave for housekeeping? Not worth it.
IHOP on premise was very convenient and gas station across street also ver convenient. Extremely run down and dirty..... Bedbugs devoured my neck and body. Carpet filthy, bathroom filthy,
Not much I couldn't wait to leave
No one mentioned a hundred dollar deposit, didn't require last time. Count on waiting ten days for it to be returned.
Literally nothing is good about this hotel except its closeness to the SFO airport. Period! If you EVER have to stay there, NEVER get a room in building 7, it has some of dirtiest rooms I have ever seen in my life. Filthy rooms with suffocating carpet and smoke smell Careless, unfriendly staff (except a lady named Maira, she is super nice). It's obvious that the hotel is under careless ownership and management. I'm REaLLY surprised they still hold the Travelodge license!
Carpet wet, room smelled bad, wifi didn't work hidden fees they charge upfront a deposit staff not nice
Nothing about this place is ok. They are very rude employees The employees of the hotel. Extremely rude
Good location in a quiet setting. A nice place to stay for a few days
Affordable with daily breakfast. Quiet. The breakfast is just ok and what you might expect.
Extremely helpful and friendly staff; super comfortable bed. Great value for the money,
Spacious room, comfortable bed, 5 pillows (soft and firm), coffee maker, fridge and microwave, clean, the breakfast was good, the staff very nice and professional. I would definitively go again... The only minus for me is that it is too close to the main road, but it wasn't really inconvenient as I couldn't hear the traffic from the room.
great location, clean room, nice bathroom Most uncomfortable beds ever
The rooms are huge and spacious! The staff was all friendly and helpful. The complimentary breakfast, and evening wine and cheese are simplistic but nice touch. The location is great right on Main Street about a 20 min walk to beach. The rooms could use a bit more cleaning. They weren't dirty but the stains on carpet, bugs and cobwebs around the outside doors and windows make it slightly less appealing.
The staff and room were excellent. It was very clean & I liked the decor of the room. The beds were comfy and I found myself not wanting to leave. The complimentary breakfast was very satisfying. The exterior of the hotel was undergoing construction, but they made sure not to start until after 9am. The contractors were very polite and accommodating to the guests as well.
The room was comfortable & clean, the cost very reasonable. Very helpful staff. Close to airport. Wish we had known before that you provide a "shuttle" service to & from airport.
- proximity to the airport and BART station , availability of a reliable shuttle service between airport and hotel (even at midnight and very early in the morning)., spacy & clean rooms, adequate breakfast - nothing negative to report
This hotel near the airport was spotless. Newly renovated, the room was modern, and perfectly located for convenience to the airport. The 24 hour shuttle and reasonable rate makes this a good choice for those who want a comfortable stay without all the unnecessary amenities. I would choose the Dylan next time I stay in SFO. On checkout, Sherri was helpful and pleasant notwithstanding the early hour. N/A
Great location near Bart (local Metro-type public transit) and very handy free shuttle to and from SFO. Clean and comfortable room with a safe in the room, good basic breakfast.
Good place, it's worth spending the extra 25 dollars to stay. Would be nice to leave my luggage at the front desk for 30 minutes before I left but the manager at 6am said no.
Everything was great for a quick overnight stay before heading to the airport. It was really nice to have a late checkout as our plane did not leave until 4pm. Only two complaint, the bed was too soft (more so personal pickiness complaint) and there were few Gluten Free options at breakfast as we both have Celiac Disease.
Location and people Older carpets in some rooms; pillows too big!!
Rooms were quite during the night. That was a very good thing for me. Wifi available. Bathroom not clean at all. Took photos. Personnel not friendly.
Maybe the air conditioning system can be more quieter
The hotel is close to the airport and the bart station. They also provide free shuttle between hotel and airport. It is very convenient. The room is very clean and I have good days there. Besides, there are many restaurant around, which I found one day before I left...