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Heating system was too bad !! very cold...
the decor was very interresting and we enjoyed that Bad service, i.e. room was not cleaned thoroughly, soap and paper ran out during our stay, two lightbulbs weren't working, coffee/tea supplies was not replenished at all during our stay.. The room lay-out was a bit tight and the bedstead sticks out very far, making it very easy to knock your hips when walking around the bed.
Friendly and professional restaurant staff Single bed- when was the last time an adult slept in a single bed!
Very comfortable room, relaxed atmosphere
The staff were very attentive and helpful.
nice large room (studio)
I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.
Cosy environment, interesting design, beautiful furniture and paintings. The staff were courteous and proficient in their jobs. The hotel was a bit too far from the city center.
the service of the hotel staff, the size of the room, the view from the room. The main light in the room didn't work properly, the shower was broken...
It was close to the casino & a nice hotel A little pricey
In general the hotel is very old. The room had a weird smell. The worst Hilton ever!!!
Location is what we were looking for. Very good hotel with friendly staff. Would go back and also recommend this place
Hotel is dated but very clean. The breackfast is delicious No parking space and the public parking is very very expensive.Free parking from 23 to 12 Saturday to Sunday.
Hotel well positioned near to centre and walking distance to rail station. Good value for money with competant staff. Unfortunately a wedding party was staying at hotel on the Saturday, and were noisily walking the corridors till 3-30am. I'm sure an isolated case though.
nice hotel lovely bed and pillows, quiet hotel with good service nothing, will definately stay there again
Friendly staff,nice clean rooms We were given 10th floor room which is not ideal but maybe that was the only one availble.
The big bed, size of room, friendliness of staff, the tram stop right across the street from the hotel. Did not like that we could not use the fridge for our own things, and moving anything inside would incur a charge.
The staff are excellent. The rooms are old,... needs major upgrade.
The staff we encountered was excellent in all areas of the facility, friendly, helpful and professional minor maintenance in the room was required - broken hair blower hose, poor ventalation in the the bathroom
The hotel is renovated and up to the latest standards of comfort and luxury. It is quiet and soundproofed. Food is excellent. The only thing to criticize is Internet speed but they do offer a fast paid version if you need that.
location close to the town centre, beds very comfortable, possibility to smoke in the room the staff was extremely rude especially the night staff, I also found them quite aggressive
Amenities, Nespresso machine were good! TV was very strange. And function of 'Smart TV'(?) didn't work. They didn't give a full detail of method for 'Smart TV' operation. Even remote control didn't work well.
Very stylish hotel. Futuristic. TV in the mirror. Nice!! Excellent breakfast. They even make omelets. This is rare in Europe. Super great staff. Friendly, very helpful. Parking expensive. Even though the hotel does give a discount.
Nice & modern. Bit minimalistic but all things you need in a room. Cool late night bar. I wasn't convinced about the flatscreen TV within the mirror so you couldn't turn it. Parking is extra but they give you a discount as it gets pricey very quickly.
bedroom (clean, tidy, good atmosphere); breakfast, lunch, dinner (all very good); total atmosphere on the boat was good
nice accomodation, but very expensive food and drink onboard and a quite remote location some distance from the centre. remote location and the high cost of onboard food and drink.
great experience to stay on the famous ship.rooms where really nice with lots of space. location
The food and room were excellant!! the querkyness of the place was a great +. A little out of the way, but taxis were on hand. FAB++++ Did not really see Many staff, apart from reception to ask questions to
historic ambiance interior rooms are confined, in my opinion
We eat in the Lido Cafe Style Restraunt and also the Ala-Cart more upmarket Restaurant onboard and enjoy them both and the value they offered...
I feel back in the good old times and it gave me a warm impression. no complaints
Room was fantastic and room service excellent. Would go again
Very loud, no alternative room available, under renovation, no fitness area.
Swimming pool and sauna/steamroom were excellent, and free internet access very useful. Easy to find and accessible to tram and metro. Breakfast was expensive.
The Staff were the kind I would happily employ and had great temperaments suitable to the `Industry. Good position for Museums and a quick ride to Theaters. Beds too soft and ended up with a backache.Pillows too thin for comfort of neck. Smart tap design in bathroom was difficult to decipher re bath or shower etc until shown and no signage or directions to tell you how to use them. Design upmarket utilitarian and found anywhere. Usual expensive mini bars and snacks.
Perfect view from the 12th floor. Nice bar, good service. Cool room.
Location. Breakfast good. Style of rooms was not that I excepted. Whole floor carpet was awful, totally different style than other things. Excepted also more from SPA: No private rooms for changing clothes. No bath jacket + shoes at room.
Great location and good connection to public transport Bathroom was rather small
Views from all areas Swivel chairs in water bar too fast after a few drinks!
We loved the view at the town and the harbour from the 13. etage. The breakfast was good, but expensive. The room was excellent.
The hotel was very good value, the rooms were well kept and the staff were very frienly.
Condition of room Service at the restauant was not good in that I was kept waiting whilst the responsible chatted to her friends. (This is not a complaint, simply an observation - since you asked.)
Clean rooms, bathroom is much better than I'd expect given 3 stars. Lack of information about things to do nearby in the room.
Great location, very reasonably priced, great level of comfort, Large rooms
location and price
Very nice location and comfortable room.
nice clean and enough room in the hotel to much noise from the ventilation in the hotelroom,
Really spacious rooms, with large balcony and separate four seat table. Free in room internet access. Considering it was such a large room, only one of the wardrobe doors could open as it was so close to the bed! It would have been nice to have movie channels available and there was no in room information pack - facilities, local sights etc.
Hotel looks attractive from the outside. My room was spacious but needed some decorative attention, although some fittings had fairly recently been upgraded. Overall the room was comfortable enough. The shower curtain was a disgrace - it had mould around the bottom of it. Overpriced for what you get.
The free wired internet No minibar & lack of snacks after midnight.
The hotel room was fabulous with a lovely balcony looking over the sea. Nothing.
comfort, nice environment, free parking and good breakfast
Hotel clean with nice lobby and staff very helpful. Breakfast was excellent Prices of drinks in minibar too expensive
close to the centrum, easy to find when we had breakfast on Monday morning, the personeel were already cleaning the tables around and preparing them for lunch. We felt like we are disturbing them... (we were in time for the breakfast)...
good breakfast beds and other room furniture not really up to date for 4 star hotel
Hotel could not have been better, a little bit out of the centre of Rotterdam but that's why we chose it - very close to the Feyernoord football stadium (a football match was the reason for our trip) and a couple of minutes drive off the motorway. Our stay could not have been better. The staff were also excellent, so was the free car parking which was in plentiful supply! Not really. It was aimed at business people judging by the location but there were mainly tourists when we were there. Maybe an outdoor play area would have been useful however there was free use of games inc Playstation and some childrens toys.
It was convenient. Closing time of kitchen - 22:30h.
............. the staff dont have answers for alot of my question . so far away from the central . noisy most of the time .
Conveniently located near Erasmus University, and bus stop is right in front. I was offered upgrade (superior > executive) at EUR25/night upon C/I, which included free minibar w/ Nespresso & mineral water, bath lobe, slippers, broadband access (upgrade from wifi), and high floor (less noise and better view), which I though was a good deal. Room was spacious, nice and clean. Comfy firm mattress. Breakfast was offered at two levels, EUR 9.50 for continental, or EUR 19 for buffet (many choices of meat/cheese/pastries/juice, enough for consecutive stay). 'Breakfast included' rate meant buffet. Dinner was good, with enough selection of glass wines, a little pricey though. No other restaurants nearby, except for on-campus HOT SPAR and food court.
Accommodating staff, modern classy hotel, superb breakfast, inexpensive bar convenient for city break.
nothing special normal
Close to where I had my appointment. Breakfast intake done by not very friendly Asian female person. Let her start with a smile in the morning.
Location was great. Breakfast was very nice and price was good.
The location near city center
Very good location in the city center and only 5 minutes walk from the railway station. Very big room (double) and quiet.
The room. It was very silence Non smoker
Good central hotel next to canal. our booking from booking.com was lost. luckily the hotel had 2 spare rooms.if not this would have been very problematic.
Very central. Clean. Lovely old building features in the hotel. The staff did not communicate at all with us unless we did from our side. We were never asked whether we were satisfied with our room or if there was anything we needed, not even before checking out. It was as though they were not interested in the guests. Even the hotel owners did not bother to converse with guests.
Great location within walking distance of main square. Hotel was comfortable and we had a nice large room overlooking the canal.
This was an excellent value, lovely room & breakfast.
Very functional, no problems
We liked the friendly, helpful, professional staff and the spacious room, as well as the central location of the hotel wrt the train station, museums, city centre and other places of tourist interest.
well located in the centre of the city
Your women personal, very receptive, kind and nice. The position of hotel is in a very nice town area. Is not possible to have something for eat after 11 PM. Fun from toilette is working continously with high noise.
The rooms were spacious, clean and very comfortable We didnt take the breakfast which was a little expensive when our party was 6 people. I think yours should be inclusive of breakfast
great location,nice bathroom cleanliness of my room,view to the backside,wifi with charge
Location, price, bar, availability of lifts
Central location. Near the train station and near several bars/cafes
Room was nice, not small, extra pillows, mini-bar, some magazines, bathtub (not a shower) in the bathroom.
Very central location. Next to de Bijenkorf. The room itself is al little bit out-dated. Curtains are a greyish white instead of white. Bed is not the newest of beds. But for the price ok.
One of the worst rooms I have ever stayed - very depressing. Lighting was awful as was furniture. Why such a big room (defined 'suite') if over half is just empty space? It looked like a prison cell.
very elegant, new and hip room interior design. Impressive bathroom. Very clean. Central position. Good breakfast also a bit expensive for the quality. noise from street
Relax with peace and quiet in comfort nope
The hotel itself is great and is very modern and the breakfast is excellent. The hotel is literally an airport hotel as it very close to the airport but it is not close to the centre. To go to the centre you'd have to catch a 15 -20 min bus (the bus stop is minutes way from the hotel) which costs 2.50 Euro pp one way.
Free parking, 24h reception Dirty rooms. No cleaning during stay. It takes a lot of time to check in/out.
Worked and shopped not really
if you like one night in the hospithal incl hospithal beth this is the best place in town
The airport shuttle bus did not start early enough for my flight departure
Close to airport, good size rooms very modern and clean. Very good staff
good meal, comfortable room Poor quality towels rather worn and rather small!
The breakfast was terrific and staff very helpful
Good access for the airport Room looking a little tired with redecoration necessary to one wall where there seemed to be some structural problem.
Ease of access to Rotterdam Central, great restuarants nearby and warm confortable rooms and services
very good location not being able to open the windows
clean, comfort, cordial staff
the hotel is near at the shopping centre and musea.
Great location - just next to the metro station, and in walking distance from the shopping area, museums and restaurants, 10 min walk from the central station. Very convenient. Car parking seems expensive, but compared to the prices in the city, it's a bargain :) Lovely view from the hotel room of the Rotterdam panorama. Room was clean, comfy beds. Plus in the lobby there was a screen with train information - very handy. The sauna was not hot enough :(
A wonderful meal, a comfy bed The room was a little too hot and with the window open, we suffered from mosquito bites
Room layout Breakfast reception and area layout could be improved
Easy Tram access to Train Station, Service staff attentive to my needs, Quiet rooms, availability of Internet in lobby
Perfect location, large, cosy rooms, nice balconies and very friendly and helpful staff. Excellent value for money.
We enjoyed a wonderful weekend in this hotel, but you definitely need a car to visit the nice beaches e.g. of Schouwen-Duiveland. If you just want to visit Rotterdam the public transport facilities are o.k. The breakfast on Sunday in another room (ballroom) only offered limited options (e.g. no hot chocolate for children, not even on request)
convenience for my business very old fashioned decor.
beds were OK outdated interior of the hotel, unattractive breakfast table and room in combination with too high price.
The location The gym and pool area has not been updated for a number of years now and is becoming quite dated and shabby. It badly need cooling, as the fans are not adequate.
Very enjoyable stay - good facilities and good breakfast. Nothing
The atmosphere was very relaxed
The room was great, there was an extensive amount of choices for breakfast, the staff were all friendly and helpful. The online bill on the tv was completely wrong - it showed the city tax per person as 71 euros per night instead of 71 cents, and did the same with the mini-bar drinks - 375. euros instead of 3.75 euros.
A very comfortable hotel, with excellent and knowledgable staff.
The girl, Chrystal, working at the restaurant, bar was very friendly. The food at the restaurant was not wotth the price. Especially the manner how it was served on your plate.
the room was lovely with a great view of the river I felt the room was a little shabby, there was a piece of wood missing from above the door, also one of the 2 basins in the bathroom was leaking. there was dirty plates left outside the room opposite for nearly 2 days
Near enough to the business district / Europoort but far enough away. Excellent waterfront location.
The view from the rooms and bar area is great also food and service was top quality.
Friendly and efficient welcome, excellent location and plenty of space and spaces to relax. The view of the ships on the river was unbeatable.We vwere there for a party and the buffet was excellent, and the serving staff were very efficient and good company. We stayed onlyn one night - should have been three
Pleasant staff, quiet room good choice of TV Faint smell of smoke even though in non smoking room
Hotel was fine, The restaurant was extremely dissapointing, my wife ordered an asparagus salad which had no asparagus in it and my steak was overcooked. We got no apologies from the management or the kitchen, extremely dissapointing.
Always good service, friendly and clean, good sized rooms and the restaurant is very good.
Well located at the harbour, good connection to roads, beautiful view on part of the harbour with ships frequently passing by. Good beds.
The service was excellent, close to the best I have had, food was good, and the location was wonderful
Bar/restaurant deck terrace is superb. The riverside setting is pleasant and you can walk out into town. The staff were friendly and helpful. The room was simple but comfortable and the shower was the best ever. No air conditioning in the rooms. They can be uncomfortably hot in summer. The restaurant food choice was limited and the quality not brilliant.
The hotel is like a film set, very special. Staff are polite and helpful, a rare thing today.
Spacy rooms, pleasant restaurant environment service in restaurant is poor. Staff is not watching clients.
The hotel reflects in a fantastic way the early 20th century atmosphere. It's nice to see how the actual requirements for comfort have been matched with the originality and look of the building dating from around 1910. It's worse visiting the hotel as well as the great looking restaurant. Well done.
the ambiance is wonderful. we stayed there the night before a cruise with the Holland America Line and as everything inside of this hotel reminds you of the former HAL it was wonderful to stay there. although the hotel has an elevator in the hotel, the hotel entrance it is not suitcase-friendly. It could be that we have missed the elevator outside the hotel but if that is the case this facility is not clearly mentioned.
Sense of history in this old building set close to shore. Great shower
A fabulous resturant with friendly and attentive service, great atmosphere Nothing
The "funky" nature of the room design; it retained an atmosphere in keeping with it's past. I couldn't get a meal until 8.30pm so had to eat elsewhere; residents should be able to eat when they want to.
the hotel offered a spacious room with a special design. the location was perfect for our activity in the cruise terminal. bar was closed to early
Old style of hotel Could not open the window (just doesn't work), also no possibility to make a tea in the room - should pay for room service
It took me back to the times when passengers (including inmigrants) used it as the main cruise and passenger terminal (old and nice). I liked it in general
nothing staff must learn customer is right and that its nice to be made feel welcome , I could go on but I dont have all day , Its the hotel that doesn't want guests
Comfortable quiet hotel, nice breakfast. Location is away from town and public transport is 10 mins walk. No shops or restraurants within walking distance and hotel dinner was not great.
No BBC or sports TV channels, missed FA Cup semi-final Would have liked tea or coffee in room everyday, not just first day
Good, new room with all the facilities i needed The restaurant
So convenient- a really great value for the price. Super clean. The hotel restaurant is way over priced for what you get. The food has gourmet prices, but it not that great and is small portions.
The service was fantastic with every interaction. I would definetly recommend and stay again! Clean & plenty of free parking. The train station to central Rotterdam is a short 2 block walk away.
The stuff is helpable, room is nice and clean. Very cozy. Hotel environment is surrunded by landscape plant which is fabulous. The location is suburben, not very convenient coz you have to take train to Schiedam station then take taxi to hotel.
Relaxed, good helpful staff, child friendly The pool should be heated. The hotel description should have stated the pool was not heated
Personal being kind and trying to help in everything special we needed.
The staff impressed with their friendliness and assistance. First class. The pillows in my bed had a most unpleasant odour althoughthe covers and the pillow itself appeared clean. Had to sleep without a pillow.
The service was excellent, could not fault staff either in reception or in the restaurant. The mosquitoes etc in the hotel. I had so many bites that I had to receive medical treatment when arriving home. Would definately recommend if they got rid of the flying insects.