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United States to Amsterdam Schiphol Flight Information

Flights Arrive in Amsterdam Schiphol
Flights Depart from United States
Flight Price $306
Airlines Icelandair, WOW air, Norwegian, Delta, TAP AIR PORTUGAL

Top Tips for Finding Cheap Flights to Amsterdam Schiphol

Looking for cheap airfare to Amsterdam Schiphol? 25% of our users found round-trip tickets to Amsterdam Schiphol for the following prices or less: From New York $405, from Chicago $429, from Los Angeles $497
Book at least 3 weeks before departure in order to get a below-average price.
High season is considered to be June and July. The cheapest month to fly to Amsterdam Schiphol is October.
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Amsterdam Airport Schiphol (AMS) is by far the largest airport in the Netherlands and is also one of the largest in the world. It handles tens of millions of passengers every year and services Amsterdam and the Netherlands as a whole. For flights to Amsterdam, there simply is no better option than flying into Schiphol.
Are you in a rush before your flight and don’t know if you have time to stop at a restaurant before heading to your gate? That’s a problem of the past at Schiphol. Visitors can now order food to be delivered directly to their gate via the Deliveroo app or website. Meal deliveries are available between 7:00 a.m. and 8:30 p.m. daily.
Travelers looking to freshen up after their flight to Amsterdam can visit YOTELAIR on the upper level of Lounge 2 in piers D and E. YOTELAIR has two shower cabins available for visitors to rent for up to 45 minutes at a time. The Mercure Hotel, located on the upper level in Lounge 3 in piers F, G, and H, also has shower facilities available for rent.
If meditation is more your thing, the Meditation Center on the second floor of Lounge 2 is also available. Visitors can relax, meditate or attend a religious service there, all free of charge. There is also a small library attached where guests can find books from various faiths.
Did a trinket catch your eye as you were leaving Schiphol? Travelers landing in Schiphol no longer need to tote around their purchases during their time in Amsterdam. With the Shop & Collect program, they can now shop when they arrive and then collect their items when they are flying out of the airport at the end of their trip. Items can be collected 24 hours a day and will be safely secured and ready for pickup.

FAQs - Booking Amsterdam Schiphol flights

How long is the flight to Amsterdam Schiphol?

Flights from Washington 8h 10m
Flights from Chicago 8h 48m
Flights from New York 7h 40m
Flights from San Francisco 10h 37m
Flights from Los Angeles 10h 51m

What is the cheapest flight to Amsterdam Schiphol?

The cheapest airline ticket to Amsterdam Schiphol from United States in the last 72 hours was $306 round-trip on the route Orlando to Amsterdam Schiphol. The most popular route is New York to Amsterdam Schiphol and the cheapest ticket found on this route in the last 72 hours was $527 round-trip.

Which airlines fly to Amsterdam Schiphol?

In general from United States, KLM, Delta and Jet Airways fly the most to Amsterdam Schiphol. The most popular route is from New York, and KLM, Delta & Jet Airways fly this route the most.

How far is Amsterdam Schiphol Airport from central Amsterdam?

Schiphol Airport is 7 miles from the center of Amsterdam. View on Map.

What restaurant options are there in Schiphol?

Amsterdam Airport Schiphol is an international airport and it certainly has international cuisine. Restaurants serving food from all around the world can be found in its halls. Restaurants like Two Tigers, Kebaya, and East Bar & Bites show off Schiphol’s Asian fare while Amsterdam Bread Co., Tastes from the Lowlands, and the Heineken Bar demonstrate homegrown delicacies.

How can I get from Schiphol to Amsterdam proper?

One option for travelers is to take a train into the city from Schiphol Station, which is located directly beneath the airport. You can also catch a bus from Schiphol Plaza to a number of stops throughout the city and the country as a whole. If public transit isn’t for you, there are also taxis or private rental cars available.

What services does Schiphol have for business travelers?

The Internet Center is perfect for business travelers who need to work while they are at the airport. The center has complimentary computer access and high speed internet along with printing services. All user data is secure and will be deleted upon logging out, so confidentiality is a non-issue.

What facilities does Schiphol have for children?

Schiphol has a number of play areas and facilities specifically designed for children to help keep them entertained and burn off any excess energy before their flights. NEMO, Amsterdam’s famed science museum, has an offshoot within the airport that features cool and educational exhibits for children. There are also life-sized stuffed animals placed along Holland Boulevard in the airport and an aircraft playset on the second floor of Lounge 2.

Book Cheap Amsterdam Schiphol Plane Tickets

(Round-trip)
Airports
Origin
New York
$310
only
$310
Baltimore
$310
only
$310
Chicago
$318
only
$318
Orlando
$306
only
$306
Newark
$360
only
$360
Denver
$335
only
$335
Newburgh
$324
only
$324
Cleveland
$337
only
$337
Boston
$313
only
$313
Destination
Amsterdam
$306
only
$306
Wed, Mar 6
MCO
Orlando
AMS
Amsterdam Schiphol
11h 55m
Fri, Mar 15
AMS
Amsterdam Schiphol
MCO
Orlando
13h 40m
Trip: 9 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,948 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
JFK
KEF
Okay 4.0

Cons: I couldn’t book a seat or check in. I had to check in at the airport and my check in process was not smooth. The seats were incredibly small. The crew was not friendly

BWI
KEF
Excellent 10.0

Pros: Smooth flight Good seating assignment

Cons: The absence of a nice meal.

LGW
KEF
Good 7.3

Pros: Entertainment center has newer releases

Cons: Extra baggage fee, no space for carry on, boarding zones 1st to 5th - no bin space within 5 rows by the time zone 5 boarded

KEF
JFK
Okay 4.0

Cons: See above

FRA
KEF
Good 6.0

Pros: More direct route to destination.

Cons: No food served and excessive luggage fees.

Fri, Nov 23
BWI
Baltimore/Washington
AMS
Amsterdam Schiphol
10h 10m
Fri, Nov 30
AMS
Amsterdam Schiphol
BWI
Baltimore/Washington
11h 30m
Trip: 8 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,497 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

SXF
KEF
Good 6.3

Cons: Seats are too small

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

Mon, Dec 3
JFK
New York John F Kennedy Intl
AMS
Amsterdam Schiphol
6h 55m
Thu, Dec 6
AMS
Amsterdam Schiphol
JFK
New York John F Kennedy Intl
8h 15m
Trip: 4 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 5 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
JFK
AMS
Okay 5.3

Cons: Most uncomfortable chairs ever!

AMS
JFK
Excellent 8.3

Pros: Nice clean, quiet and smooth ride. The economy seats seem to have a little more legroom than most.

Cons: The staff on both transatlantic flights were absentee. While I get that it is a budget carrier and they use a request your services via the entertainment system model, they were all behind the curtain all the time. Not even offering water occasionally. Really? Also, I don’t understand why they promote larger windows with dimming functions if the are going to override the controls. While I understand being courteous to other in the plane who might be sleeping, what good is ordering a window seat if the window is put and left in a darkened state the entire flight? An above the clouds sunset opportunity missed. Annoying!!!

FCO
EWR
Mediocre 2.0

Pros: Absolutely nothing...

Cons: They changed planes and our seats. I contacted customer service and chatted with a representative of Norwegian Air who told me they sent me an email about the seat changes..... while I was in the chat I checked my email and it was A BOLD FACE LIE.... they never sent an email concerning the seat changes or anything else!!! LIARS!!!! We paid extra for seats and couldn’t sit together to end our vacation. No one spoke English enough to understand any announcement including the PILOT. The food was uneatable.. The WORST FLIGHT in memory!!! DO NOT FLY Norwegian air!!!!!

JFK
AMS
Excellent 10.0

Pros: Everything went well ... very nice people work for Norwegian Air

MAD
LAX
Excellent 10.0

Pros: The options for beverages/food and entertainment

Tue, Jan 15
SWF
Newburgh Stewart
AMS
Amsterdam Schiphol
11h 50m
Mon, Jan 28
AMS
Amsterdam Schiphol
SWF
Newburgh Stewart
18h 35m
Trip: 14 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Jan 22
DEN
Denver International
AMS
Amsterdam Schiphol
11h 35m
Wed, Jan 30
AMS
Amsterdam Schiphol
DEN
Denver International
17h 50m
Trip: 9 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 21,303 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.4
BRU
ATL
Okay 5.6

Pros: The crew was nice, helpful abd friendly. Very seemed glad to serve us.

Cons: The seats were so close that we could not sleep. You couldnt put your head back or down on table even with pillows. Will not fly Delta again on long flights.

ATL
ICN
Good 6.0

Cons: Flight took off three hours late. After we boarded the plane, we had to sit on the plane for over three hours before we finally took off. When you’re on a flight that’s already 15 hours long, the last thing you want to do is sit on the plane for an extra three hours for nothing.

ATL
MUC
Excellent 10.0

Pros: The flight was actually ahead of time!

ATL
DCA
Excellent 8.0

Pros: The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations

Cons: Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it.

MAD
ATL
Excellent 10.0

Pros: Delta’s notifications are very timely and helpful. They even tell you when your bags are on the plane and at baggage claim.

Sun, Apr 7
BOS
Boston Logan International
AMS
Amsterdam Schiphol
12h 40m
Wed, Apr 10
AMS
Amsterdam Schiphol
BOS
Boston Logan International
12h 20m
Trip: 4 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 4,093 reviews
Overall
7.4
Boarding
7.3
Comfort
7.2
Crew
7.9
Entertainment
6.6
Food
7.0
LIS
JFK
Excellent 8.0

Pros: The price for Businesses Class was very affordable, wine & food was good, also received a charmingly designed toiletries kit to top it off. Crew all helpful.

Cons: We were delayed and sat on runway for 45mins, they did however turn on the entertainment screens and announcement was made to inform us about it.

LIS
MIA
Mediocre 2.0

Pros: The better question is what did we not like.

Cons: Careless staff, unorganized, rude, long lines with slow working agents. We were traveling with our three and six year old and started with a weather delay and then eventually a cancellation. We stood at the Barcelona airport from 7pm until 2:30am with our children. Nobody offered us food vouchers, taxi or hotel. We had to ask and only got a hotel which was an hour away and taxi on us costing us over $100 euro! Everything closed and our children ate cookies from a vending machine for dinner. Finally we got to our hotel after 3am and slept until 6:30am to catch another taxi on us back to the airport just to find out it’s delayed and we would miss our connection in Madrid back to Miami. We arrived the airport again at 9am and at 3pm we’re finally given food vouchers for our hungry children to eat something. American Airlines has a direct flight from Barcelona to Miami but they insisted they couldn’t do that for us and we’d again stay another night in Barcelona at a hotel. This would all be fine if we weren’t traveling with small children, they didn’t have school and we didn’t have to work and had extra money to pay for all the inconveniences. This was by far the worst experience we’ve had and will never choose Tap again for our travels!

LIS
BOS
Good 6.6

Cons: at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process

BOS
LIS
Okay 4.6

Cons: Very warm in cabin, no means of controlling air flow. Seat space very cramped. Very tall person next to me in my space

LHR
LIS
Good 6.0

Pros: The crew was nice.

Cons: Plane was 1hr late. The airlines is not very good at updating the time the flight will leave.

Thu, Dec 6
JFK
New York John F Kennedy Intl
AMS
Amsterdam Schiphol
6h 55m
Mon, Dec 10
AMS
Amsterdam Schiphol
JFK
New York John F Kennedy Intl
8h 15m
Trip: 5 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 5 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
BCN
OAK
Mediocre 2.6

Pros: I appreciated there were many movie options for entertainment. Some old but there was good variety.

Cons: I hated the wait time pre boarding. Somehow the flight kept getting delayed. The flight was delayed on my way to Barcelona and it was delayed even more so coming back to Oakland. The crew on board were not very nice and the crew pre boarding at the front desk were extremely rude and unhelpful. I paid the extra money for the on board meals and somehow I ended up getting the worst seat locations. The food is served at such disparate times. I felt like I was starving for many hours after I ate my first meal. Overall, I do not recommend flying through Norwegian and I doubt I will ever fly through Norwegian again.

CDG
DEN
Excellent 8.3

Pros: Service on the plane and comfort. The cabin crew was outstanding-very customer oriented.

Cons: Ground staff was absolutely Third World. They were rude, arrogant and disorganized. Four stand around standing and joking while the lines get longer and longer. One barely functional male yelled at me to get behind the yellow line that I was standing on. We stood in the jetway 15 minutes while these inefficient, arrogant people continued to laugh and talk on their mobile phones.

JFK
AMS
Okay 5.3

Cons: Most uncomfortable chairs ever!

LAX
MAD
Excellent 10.0

Pros: The stewards were very nice!

MAD
LAX
Excellent 10.0

Pros: The options for beverages/food and entertainment

Wed, Feb 20
MCO
Orlando
AMS
Amsterdam Schiphol
11h 55m
Thu, Feb 28
AMS
Amsterdam Schiphol
MCO
Orlando
13h 40m
Trip: 9 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,948 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
HAM
Excellent 10.0

Pros: Smooth ride.

Cons: Absence of a nice meal

KEF
DEN
Good 6.6

Pros: The long leg from Reykjavik to Denver they ran out of meals half way through the cabin.

Cons: The long leg from Reykjavik to Denver they ran out of meals half way through the cabin.

FRA
KEF
Good 6.0

Pros: More direct route to destination.

Cons: No food served and excessive luggage fees.

HEL
KEF
Excellent 8.0

Pros: Flight was good

KEF
MCO
Good 6.0

Pros: More direct route to my destinations.

Cons: No food served and luggage fee excessive.

Sun, Nov 11
BOS
Boston Logan International
AMS
Amsterdam Schiphol
9h 55m
Thu, Nov 15
AMS
Amsterdam Schiphol
BOS
Boston Logan International
11h 25m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,497 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
SXF
KEF
Good 6.3

Cons: Seats are too small

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

KEF
BRU
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

EDI
KEF
Good 6.6

Pros: No frills budget carrier, mostly exactly as I expected.

Cons: If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

Wed, Jan 16
SWF
Newburgh Stewart
AMS
Amsterdam Schiphol
23h 55m
Wed, Jan 23
AMS
Amsterdam Schiphol
SWF
Newburgh Stewart
13h 30m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Feb 10
DEN
Denver International
AMS
Amsterdam Schiphol
16h 30m
Sun, Feb 24
AMS
Amsterdam Schiphol
DEN
Denver International
16h 24m
Trip: 15 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 21,303 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.4
ATL
MUC
Excellent 10.0

Pros: The flight was actually ahead of time!

ATL
DCA
Excellent 8.0

Pros: The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations

Cons: Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it.

BRU
ATL
Okay 5.6

Pros: The crew was nice, helpful abd friendly. Very seemed glad to serve us.

Cons: The seats were so close that we could not sleep. You couldnt put your head back or down on table even with pillows. Will not fly Delta again on long flights.

MAD
ATL
Excellent 10.0

Pros: Delta’s notifications are very timely and helpful. They even tell you when your bags are on the plane and at baggage claim.

DFW
LGA
Excellent 8.0

Pros: The comfort the professionalism of the staff everywhere I went

Cons: Little pricey on rental and hotel.

Thu, Jan 10
JFK
New York John F Kennedy Intl
AMS
Amsterdam Schiphol
6h 55m
Wed, Jan 16
AMS
Amsterdam Schiphol
JFK
New York John F Kennedy Intl
8h 15m
Trip: 7 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 5 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
ARN
JFK
Okay 5.0

Pros: The only male flight attendant was very helpful and polite.

Cons: The rest of the crew were inattentive and rude. It was bad enough to be delayed an hour, but the inattentiveness was ridiculous. I placed an order for a beverage, a pack of crisps and a set of headphones at the beginning of the flight. I didn’t receive them until almost 3 hours into the flight. I figured they were busy with meal service and what not in the beginning of the flight so I was patient, and I saw some people receiving their orders kinda late as well. After the 2nd hour, I started clicking the call attendant button. The female flight attendants walked by multiple times and ignored my attempts to flag them down. Finally, the male attendant came over and resolved the situation, but by then we had been in the air for 3 hours. Worst service I’ve experienced on any airline. Also, for a plane called a Dreamliner, those seating arrangements are a nightmare for anyone over 5’8”; I was uncomfortable the entire flight. It’s a plane, not a bus in a third world country; it’s shouldnt be that damned cramped and crowded.

FCO
EWR
Mediocre 2.0

Pros: Absolutely nothing...

Cons: They changed planes and our seats. I contacted customer service and chatted with a representative of Norwegian Air who told me they sent me an email about the seat changes..... while I was in the chat I checked my email and it was A BOLD FACE LIE.... they never sent an email concerning the seat changes or anything else!!! LIARS!!!! We paid extra for seats and couldn’t sit together to end our vacation. No one spoke English enough to understand any announcement including the PILOT. The food was uneatable.. The WORST FLIGHT in memory!!! DO NOT FLY Norwegian air!!!!!

JFK
AMS
Excellent 8.6

Pros: Friendly crew Comfortable clean planes

Cons: Departure delay JfK Luggage at Amsterdam took way too long

LAX
CDG
Excellent 10.0

Pros: New plane. Viseo of dreamliner being built was conforting Flawless enterrainment system. Like the low fare and then buy what you need with snackbar.

Cons: Nothing to note

AMS
JFK
Excellent 8.3

Pros: Nice clean, quiet and smooth ride. The economy seats seem to have a little more legroom than most.

Cons: The staff on both transatlantic flights were absentee. While I get that it is a budget carrier and they use a request your services via the entertainment system model, they were all behind the curtain all the time. Not even offering water occasionally. Really? Also, I don’t understand why they promote larger windows with dimming functions if the are going to override the controls. While I understand being courteous to other in the plane who might be sleeping, what good is ordering a window seat if the window is put and left in a darkened state the entire flight? An above the clouds sunset opportunity missed. Annoying!!!

Sun, Mar 3
MCO
Orlando
AMS
Amsterdam Schiphol
11h 55m
Thu, Mar 14
AMS
Amsterdam Schiphol
MCO
Orlando
13h 40m
Trip: 11 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,948 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
BWI
KEF
Excellent 10.0

Pros: Smooth flight Good seating assignment

Cons: The absence of a nice meal.

KEF
SEA
Good 6.6

Pros: See above

Cons: Busses to plane. See above

FRA
KEF
Good 7.0

Pros: Very friendly crew water bottles, on time or early

Cons: Sets not comfortable, no more bags, Kevlavik getting to crowded

KEF
MCO
Good 6.0

Pros: More direct route to my destinations.

Cons: No food served and luggage fee excessive.

LGW
KEF
Good 7.3

Pros: Entertainment center has newer releases

Cons: Extra baggage fee, no space for carry on, boarding zones 1st to 5th - no bin space within 5 rows by the time zone 5 boarded

Fri, Nov 23
BWI
Baltimore/Washington
AMS
Amsterdam Schiphol
10h 10m
Fri, Nov 30
AMS
Amsterdam Schiphol
BWI
Baltimore/Washington
11h 30m
Trip: 8 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,497 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

SXF
KEF
Good 6.3

Pros: In flight staff was friendly.

Cons: $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

KEF
CPH
Okay 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

Wed, Feb 6
EWR
Newark
AMS
Amsterdam Schiphol
11h 50m
Mon, Feb 11
AMS
Amsterdam Schiphol
EWR
Newark
28h 10m
Trip: 6 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 4,093 reviews
Overall
7.4
Boarding
7.3
Comfort
7.2
Crew
7.9
Entertainment
6.6
Food
7.0
LIS
LGW
Good 6.6

Pros: Excellent landing, adequate number of attendents, food served, wide aisles

Cons: I would not do Nee as well ll for the twwwo plus hour flight. If the center seat was occupied as there simply was no space for my knees.

LIS
JFK
Excellent 8.0

Pros: The price for Businesses Class was very affordable, wine & food was good, also received a charmingly designed toiletries kit to top it off. Crew all helpful.

Cons: We were delayed and sat on runway for 45mins, they did however turn on the entertainment screens and announcement was made to inform us about it.

LIS
VIE
Mediocre 2.0

Cons: the ground personnel were not nice. They also did not seem to know what they were doing. Inconsistent communication. No patience with customers.

FCO
LIS
Good 6.6

Cons: No entertainment, either video or audio.

JFK
LIS
Excellent 10.0

Pros: The business class seating was very comfortable and the flight attendants were super friendly and helpful. A good list of movies.

Cons: Shame that the lounge at the JFK airport was closed.

Wed, Feb 6
SWF
Newburgh Stewart
AMS
Amsterdam Schiphol
16h 00m
Mon, Feb 11
AMS
Amsterdam Schiphol
SWF
Newburgh Stewart
29h 40m
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Apr 3
CLE
Cleveland Hopkins Intl
AMS
Amsterdam Schiphol
13h 40m
Mon, Apr 15
AMS
Amsterdam Schiphol
CLE
Cleveland Hopkins Intl
14h 16m
Trip: 13 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 21,303 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.4
SJU
JFK
Excellent 9.0

Pros: My flight from STX was delayed some 30 minutes. That made a dent in the 57 minutes I had to catch my Delta flight. Naturally we landed at gate A2 and Delta was boarding at Terminal 2 gate B9. Me with my knee replacement can’t run and my wheelchair was not in sight. Thank goodness I had a carryon with wheels. I was out of breath when I got to Delta and the last passengers were boarding. I started panicking and interrupted the ground steward who asked me to wait with a smile. I waited . So when I told them I was standby they waved me on after showing my passport. I couldn’t find my boarding pass. I was pleasantly surprised to get a seat in first class. I was so thankful. My first time. Good things come to those who wait! Thank you Delta.

AMS
SEA
Okay 5.6

Cons: Just not very pleasant, I guess you get what you pay for

ATL
MUC
Excellent 10.0

Pros: The flight was actually ahead of time!

ATL
DCA
Excellent 8.0

Pros: The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations

Cons: Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it.

MAD
ATL
Excellent 10.0

Pros: Delta’s notifications are very timely and helpful. They even tell you when your bags are on the plane and at baggage claim.

Mon, Jan 14
JFK
New York John F Kennedy Intl
AMS
Amsterdam Schiphol
6h 55m
Sat, Jan 19
AMS
Amsterdam Schiphol
JFK
New York John F Kennedy Intl
8h 15m
Trip: 6 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 5 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
ARN
JFK
Okay 5.0

Pros: The only male flight attendant was very helpful and polite.

Cons: The rest of the crew were inattentive and rude. It was bad enough to be delayed an hour, but the inattentiveness was ridiculous. I placed an order for a beverage, a pack of crisps and a set of headphones at the beginning of the flight. I didn’t receive them until almost 3 hours into the flight. I figured they were busy with meal service and what not in the beginning of the flight so I was patient, and I saw some people receiving their orders kinda late as well. After the 2nd hour, I started clicking the call attendant button. The female flight attendants walked by multiple times and ignored my attempts to flag them down. Finally, the male attendant came over and resolved the situation, but by then we had been in the air for 3 hours. Worst service I’ve experienced on any airline. Also, for a plane called a Dreamliner, those seating arrangements are a nightmare for anyone over 5’8”; I was uncomfortable the entire flight. It’s a plane, not a bus in a third world country; it’s shouldnt be that damned cramped and crowded.

JFK
AMS
Excellent 8.6

Pros: Friendly crew Comfortable clean planes

Cons: Departure delay JfK Luggage at Amsterdam took way too long

FCO
EWR
Mediocre 2.0

Pros: Absolutely nothing...

Cons: They changed planes and our seats. I contacted customer service and chatted with a representative of Norwegian Air who told me they sent me an email about the seat changes..... while I was in the chat I checked my email and it was A BOLD FACE LIE.... they never sent an email concerning the seat changes or anything else!!! LIARS!!!! We paid extra for seats and couldn’t sit together to end our vacation. No one spoke English enough to understand any announcement including the PILOT. The food was uneatable.. The WORST FLIGHT in memory!!! DO NOT FLY Norwegian air!!!!!

LAX
CDG
Excellent 10.0

Pros: New plane. Viseo of dreamliner being built was conforting Flawless enterrainment system. Like the low fare and then buy what you need with snackbar.

Cons: Nothing to note

AMS
JFK
Excellent 8.3

Pros: Nice clean, quiet and smooth ride. The economy seats seem to have a little more legroom than most.

Cons: The staff on both transatlantic flights were absentee. While I get that it is a budget carrier and they use a request your services via the entertainment system model, they were all behind the curtain all the time. Not even offering water occasionally. Really? Also, I don’t understand why they promote larger windows with dimming functions if the are going to override the controls. While I understand being courteous to other in the plane who might be sleeping, what good is ordering a window seat if the window is put and left in a darkened state the entire flight? An above the clouds sunset opportunity missed. Annoying!!!

Sat, Dec 1
BOS
Boston Logan International
AMS
Amsterdam Schiphol
9h 55m
Wed, Dec 5
AMS
Amsterdam Schiphol
BOS
Boston Logan International
11h 25m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,497 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
SXF
KEF
Good 6.3

Pros: In flight staff was friendly.

Cons: $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

KEF
CPH
Okay 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

Tue, Dec 4
ORD
Chicago O'Hare International
AMS
Amsterdam Schiphol
10h 20m
Wed, Dec 12
AMS
Amsterdam Schiphol
ORD
Chicago O'Hare International
11h 15m
Trip: 9 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,948 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
LGW
KEF
Good 7.3

Pros: Entertainment center has newer releases

Cons: Extra baggage fee, no space for carry on, boarding zones 1st to 5th - no bin space within 5 rows by the time zone 5 boarded

BWI
KEF
Excellent 10.0

Pros: Smooth flight Good seating assignment

Cons: The absence of a nice meal.

KEF
IAD
Okay 4.0

Cons: Food purchased like gas station frozen food

FRA
KEF
Good 6.0

Pros: More direct route to destination.

Cons: No food served and excessive luggage fees.

KEF
DEN
Good 6.6

Pros: The long leg from Reykjavik to Denver they ran out of meals half way through the cabin.

Cons: The long leg from Reykjavik to Denver they ran out of meals half way through the cabin.

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