Hai Yen Hotel

Superb value for money, great value and friendly staff, clean, big room, helpful staff, convenient location, lovely and helpful staff, excellent service, good location, lovely helpful staff, perfect location, really attentive staff, very comfortable and affordable, tidy room, good value for money, great staff, good location, facilities a little tired but clean and tidy, second to none staff, extremely helpful and friendly, friendly staff, good breakfast, great quiet location, very helpful staff, great breakfast, wonderful choices for the price, fantastic pool, kept very clean, perfect location to explore the area and the city.

No hot water from shower, the hotel is very old, little bit rundown, pool not available and not clean enough, really run down, rooms wet from moisture, damp in the building and the rooms, swimming pool not really usable, water greenish, uncomfortable due to damp, door of the toilet not properly built, only one staff member could understand English, room near a cockerel crowing at night, air conditioner in the room worked perfectly but is an old machine and made a very loud noise, bathroom a little smelly, pool looks a lot better in the photo than in reality, pool was a little green, pool was undergoing maintenance, bathroom door at the end of its life, no hot shower, small choice at breakfast, bathroom door cannot close, not good maintenance, many dust in the room, uncomfortable breath, bath tub needs to change, air conditioner not cool, hotel quite old, room is small, television and telephone did not work, internet connection speed was slow, breakfast not good, mouldy toast, pool area a bit tired, setting could do with a little bit of love, room smelt really damp, laundry stained lighter clothes, beds a little hard, facilities a little tired, cleaningness could be improved, hotel itself is a bit old.

Assembly Hall of the Chaozhou Chinese Congregation 0.3 mi, Hainan Assembly Hall 0.3 mi, Hoi An Museum 0.4 mi, Quan Cong Temple 0.4 mi, Central Market 0.4 mi, Assembly Hall Of Fujian Chinese 0.4 mi, Museum of Trading Ceramics 0.5 mi, Museum of Folklore 0.5 mi, Hoi An Ancient Town 0.6 mi, Tan Ky House 0.6 mi, Sa Huynh Culture Museum 0.7 mi, Assembly Hall of the Cantonese Chinese Congregation 0.7 mi.

Daily housekeeping, contactless check-in/check-out, physical distancing rules, health check of guests, CCTV in common areas, hand sanitizer, 24-hour security, safety protocols, disinfection of high-touch surfaces, first-aid kit, thermometers for guests, cleaning products, ATM on-site, wake-up service, concierge service, currency exchange on-site, meeting/banquet facilities, room service, tour desk, express check-out, private check-in/check-out, 24hr front desk, ticket service, safety deposit box, bottle of water, entire unit located on ground floor, entire unit wheelchair accessible, hypoallergenic and non-feather pillows, designated smoking area, non-smoking rooms available, roll-in shower, increased accessibility, upper floors accessible by stairs, flat-screen TV, cable or satellite TV, TV, airport shuttle (surcharge), free parking, shuttle service (additional charge), private parking, eco tourism, bicycle rental, cooking classes, beauty salon, cribs available, desk, window, family rooms, lockers, pool view, storage available, fireplace, seating area, slippers, telephone, tile/marble floor, city view, electric kettle, restaurant, bar/lounge, minibar, refrigerator, Wi-Fi available in all areas, internet, fire extinguisher, free toiletries, smoke alarms, air-conditioned, free Wi-Fi, linens, towels, shampoo, body soap, towels/sheets (extra fee), trash cans, conditioner, hairdryer, private bathroom, shower, bathtub, bidet, toilet, toilet paper, toothbrush, outdoor pool, pool towels, pool with a view, massage, pool bar, ironing service, laundry facilities, laundry service, socket near the bed, clothes rack, wardrobe or closet, outdoor dining area, garden, terrace/patio, balcony.

Check in anytime after 2:00 PM, check out anytime before 12:00 PM. Cancellation/prepayment policies vary by room type and provider.

Several guests mentioned that rooms near the pool can be noisy, especially in the early morning. Consider requesting a room away from the pool area for a quieter stay.

Some guests reported issues with hot water in the showers. It's advisable to check the hot water supply in the room upon arrival to address any potential issues early on.

The hotel is conveniently located near several attractions such as the Assembly Halls and the Hoi An Ancient Town. Take advantage of the hotel's location to explore these nearby attractions.

Guests highlighted that some rooms may be affected by dampness and musty odors. When booking, consider requesting a room on an upper floor to potentially avoid issues related to dampness.

Several guests mentioned concerns about the cleanliness and usability of the pool. Before booking, consider inquiring about the current status of the pool and any ongoing maintenance to manage expectations.

Some guests noted noise disturbances, such as crowing roosters nearby. If sensitive to noise, consider packing earplugs or requesting a room in a quieter area of the hotel.

Guests appreciated the helpful staff and the hotel's services, such as tour arrangements and transportation assistance. Utilize these services for a more convenient and enjoyable stay.

While the hotel offers a restaurant and bar, some guests found the breakfast options limited. Explore nearby dining options for a diverse culinary experience.

The ground around the pool area can become hot due to the absence of grass. Consider bringing appropriate footwear for walking around the pool during warm weather.

Some guests mentioned issues with room amenities, such as malfunctioning air conditioning and televisions. Upon check-in, it's advisable to confirm the functionality of essential room amenities.