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The staff were helpful and accommodating. They try to do their best to address my concern. This is my second time going there and found it a satisfying place to stay. The complimentary bottled water is only good for check in! I stayed 3 nights and when I asked for the refill, the answer of the housekeeping is they only give the complimentary during check in. I found it unreasonable.....
The staff was extremely great. The hotel is horrible as far as conditions mildew stains all over the bath tub, beds are extremely hard very and out dated.
Good location next to water and shops. Room could have been cleaned better. Wifi isn't anything to brag about in room but that is the norm with Guam.
I booked last minute and the room was $300/night. Upon booking, I was told that check in was at 3pm. However, at 3pm the room was "not ready". Eventually 45 minutes later, when I again approached the front desk she offered a room with a Partial Ocean view, which related to a tiny sliver of water. This sliver could be viewed from the ledge, the hotel referred to as a balcony, which was approximately 4ft wide and 8 ft long. Not long enough for furniture so it was barren. The room was nice enough, though it was evident that the cleaning crew had worked hastily; nut shells on the floor, random debris under the bed. All in all completely not worth what I paid. I was highly disappointed.
Great location right on the beach and close to everything (everything in Guam). Nice pool area. Friendly staff. Nice view from the room. Hyatt charged my credit card an additional $400.00 post checkout. I'm disputing the charge but they are very slow to respond/investigate. My res was paid in full on on booking so they made a serious mistake. The hotel is kind of run down, stains all along the carpet and the rooms are damaged and slightly dated. Stained walls, furniture, hallways, light fixtures etc. Not well maintained ir clean as one would expect at a Hyatt. Especially for the price.
Loved the wellness center. Great classes -- only wish I could have taken more of them. Wide range of equipment, and plenty of it. Ample poolside space, with several different pools. if you don't find a chaise longue at one spot, there's plenty more. Staff was very helpful and friendly.
I like the location The stupidity of the employees, the horrible rock hard beds, the lil old security guard running around trying to be a hero, the fact that the TV was the size of a lap top and you couldn't hook up any input because of a blocker they had on it, the fact that you would call the front desk for help with something and they would just say "I sorry", " I don't know "!
Staff was extremely friendly and accomadating and the location was great in Tumon. The rooms were fairly large. Internet service needs to improve. Half the time it was down or intermittent. Also, the air conditioning system is in need of repair the rooms humidity was extremely high and always felt the room was wet and moldy smelling. The facility also needs some repairs and upgrades.
I liked that my company was able to book a hotel for the 3 weeks I was spending in Guam. This was the only option available. That's should've been a clue. First, the air con spits out water constantly. If you shut off the air con, mold starts to grow in your room. You can't open the windows to air out the room. During a tropical storm the wood surrounding the windows was saturated with water and started raining in my room... eventually adding to the mold. Most of the staff were nice. I never accepted room service for cleaning but they would give me anything but water. For some reason they refused to provide any more bottled water than the initial two bottles. For the thousands of dollars my room cost, I would think a few bottles wouldn't be a problem. If you have them shuttle you to the airport, pay at reception. My airport driver pocketed $5 when I wasn't looking and claimed I hadn't paid him the full amount for shuttle service. When I counted my money at the airport I realized what he had done. Summary: I've stayed in Cambodian an Laotian hotels that were better maintained at a third of the price.
The air conditioning did not work
I love the big room One thing that bother me was the bathroom. The shower head need to be replace and clean
The location was great. The place needs a overhaul. The carpets on the floors were old and smelled mildew. It would be better if they just ripped them up than to have them on the deck. The light switch in the bathroom would work some of the times. The WiFi in the rooms worked hit and miss. The bar in the lobby area never opened. The whole week I stayed I never saw the bar open. The owners needs to shut down and re-model the whole place. I would never recommend this place to anyone unless they fix, and of course I would never stay here again.
Rooms were clean but facilities are in a state of disrepair. Felt like they're doing the bare minimum to keep the hotel running. Not much. Sorta close to Tumon Bay I guess. There's a spa on the first floor that is popular for folks arriving late at night who dont want to spend the money on a room. $15 per person to sleep in the sauna
No hot water in showe
The lacation and Oceanfront view was nice. Everything else..... Room was dirty, no microwave hairblower or coffee machine. All furniture was old and broken.Matress was old dirty and broken. Bedsheets were torn. Bathroom was Old and dirty. Roomservice was bad. No operational service phone. Old TV with bad picture quality. Hotel had a bad smell of bugspray. Walls in hotel were dirty and faded. Amendeties were all out of service. Gym was closed. Pool water was dirty. I can go on and on.............. Overall horrible.
Location Maids were very accommodating We didn't get a ocean view as reserved just a view I overlooking a parking lot plus the balcony door won't open The room had a wornout and hard bed with flat pillows, The AC leaked caused damp mold like smell in the room
Staff was great overall hote is like a motel. Tv is still like a boc tv. Its 2016. Needs upgrade of hotel very poor looking but expensive ao thats rip off price with the condition of hotel. Room and hote i did not like. It was like a motel and bery very old condition looking rooms.
large room, wifi worked well, MagicJack free phone in lobby Plumbing, cost of 1 mile cab ride from airport, room was hot on arrival
The staff was great and rooms were clean and very comfortable to stay in. From the outside and location you think it's not going to be great but give it a chance and if you aren't real picky this is a great place to stay!