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I liked that the crew was attentive to our needs.

I wish we had more snacks offered

The staff were great with my dog(golden retriever) really helped me... Also the service overall was fantastic best journey I have experienced yet travelling to China and I have lived here 8 years so probably 100 flights

Nothing was all great thanks

Food Entertainment Leg Room Staff

Only 1 Checked bag per person Too long to check in due to excess baggage, and dual passport for visa. Excess Bag Fees

Food was great.

Seats lack cushioning.

Nice planes & attendants. Clean.

Had to get off Korean air in Seoul & go thru terribly bogged down customs, just to transfer & continue on another Korean air plane - both ways! Barely made it to my 2nd plane even though I practically ran thru the big airport after the customs delay - both on my way to Hanoi & on my return. Got to Vancouver & only found out by accident that my checked bag would NOT be transferred to my Seattle flight, even though my tag clearly said to pick it up in Seattle. Had to disembark, claim my bag, then go thru the departure procedure at Vancouver all over again, with 2 customs checks: enter Canada, re board to U.S.

I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service.

The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great.

40kg baggage allowance

1. You are trying to communicate with me in Dutch, which I don't understand. I only understand English. 2. My booking was not eligible for online seat selection or check-in.

It was a long flight, but service was excellent.

nothing to complain about

friendly staff top Service top Inflight Product ( Seat, IFEN)

Crew were good

Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options.

Have flown with them several times. They have up graded their planes much better. The staff are cold. You get what you pay for.

Is there enough space? No choice of meals- only fish with rice (I hate fish); drinks served ONLY during drink service time (don't bother asking for one because that's what you'll hear); no personal entertainment center (6 hour flight with no movies); and Shanghai Pudong Airport absolutely sucks. The airport has spotty Wifi, terrible restaurants with worse service, and what kind of country doesn't allow Facebook!?! Pay the extra $100-200 and avoid this airline and airport.

The crew was friendly, kind, and efficient. I received curtious service with a smile. They even left me a note while I was sleeping, rather than disturbing me. When I awoke hours later, they still happily brought me food and drink!

My main complaint is the quality of the seats. They recline decently, but are some of the hardest, most uncomfortable seats ever. This, in my opinion is unacceptable for such a long flight. On this same trip I took 45 minute flights with 5x the comfort!

The cubicles in business class.

There is no much I can say that I like.

Two of the flights were delayed. The first delay from Bangkok to Shanghai caused that I missed my connecting flight. It was a nightmafre at Shanghai airport. I was forced to go through immigrations and customs and rechecked for the next flight. It was a poor way of handling a passenger on a misconnected flight due to the airline fault.

My husband and I flew from Chicago to Bangkok with a layover in Shanghai Pudong airport. The flight was comfortable. I enjoyed the food, and entertainment choices. The flight attendants were courteous and helpful.

No one answered any phone calls. I couldn't confirm my flight 24h before as recommended. My husband's flight was moved a day earlier leaving from Bangkok due to overbooking, so we called to have his flight upgraded but we couldn't reach anyone. We asked at the check-in counter for the airline to upgrade his flight but were told that we needed to call to do that. We did! But no one answered! The website was always down when trying to reserve seats. My husband and I were seated separately even though we checked in together on the last leg of flight from Shanghai to Bangkok and there were plenty of seats leftover that we could have been seated. The plane was not even full.

Loved the comfort of the A380, the big seatback t.v screen even in economy class & the on time flights for the most part. (Of the 4 flights I took, 3 were on time departures, and only one arrived late). The ground crew at check in were always incredibly helpful at LAX, ICN & BKK as well. I loved that they always confirmed I had a special meal request & willingly accommodated my seat request as well.

Limited entertainment to choose from. (Please try and mirror the amount of entertainment Cathay Pacific and Emirates have; especially for Bollywood films). Also, the cabin crew had very limited English proficiency & it was difficult to understand their English P.A announcements at times. In addition, please note that cauliflower isn't the only vegetable an AVML can be cooked with. There ARE other vegetables to choose from. Also, the fish in the SFML smelled strange. Please revisit the menu for both meals & try to be a bit more innovative with the taste.

All good. Took off ok, landed without incident. Made my connection. What else can I say?

It was a long long flight. Having massages during the flight would've been nice.

I liked the planes that were used, very comfortable and excellent staff

- I received an e-mail from Kayak which said my flight was CANCELLED. I didn't enjoy having to call the airline company, Kayak, and priceline to find out whether the flight was really cancelled or just delayed. - The 4 hour delay, which resulted in me missing my last lay over by an hour, which in turn had me waiting at the airport for an additional 8 hours.

Seats are very uncomfortable. Not enough leg room, don't recline enough.

Clean new plane

We were late leaving and we were even more late arriving even when the pilot came on and told us we would be landing on time It is a shame that airlines lie about take off and landing times They tell you the time they lose the gate and the time the whells touch down not the time you are off the plane

Was very happy with the flight.

The clean airplane. Rubbish was taken away as soon as possible.

1) New seats 2) Good IFE 3) Helpful crew

1) Cramped aisle 2) Toilet seems smaller than the older plane models 3) Boring food