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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
May is the low season, making it a good time to visit for those looking to avoid crowds and high prices. However, November is the high season, ideal for experiencing the famous Christmas market event, but be prepared for higher room rates.
Guests recommend booking a room with a view, particularly during the Christmas market event, to enjoy the festive atmosphere. However, be cautious about the hot water supply, especially during peak seasons, and consider the room size and amenities, as some rooms may lack certain features like a refrigerator.
The hotel's proximity to a tram station provides easy access to the city center, making it convenient for exploring Strasbourg. Additionally, there is a local Christmas market opposite the hotel, offering a festive experience.
Families or groups may find the hotel's apartments to be a great option, but it's advisable to check the availability of the lift, especially for those with strollers or mobility needs. The availability of cribs and kids' meals also adds to the family-friendly appeal.
While the hotel offers a breakfast buffet, guests should be aware that the hotel restaurant may be closed on weekends. Additionally, the surrounding area may have limited dining options, especially during specific times like Sundays, so it's advisable to plan dining arrangements in advance.
The hotel's location next to a tram stop and its private parking facility provide convenient options for guests relying on public transport or driving to the hotel.
The hotel has implemented various health and safety protocols, including contactless check-in/check-out, physical distancing rules, and regular disinfection of high-touch surfaces, ensuring a safe and clean environment for guests.
The staff's helpfulness and service-minded approach have been highlighted by several guests, contributing to a positive overall experience. However, there have been occasional issues with communication and responsiveness, so guests may need to exercise patience in certain situations.
The hotel offers a range of amenities such as a hammam, meeting/banquet facilities, and a fitness center, providing additional options for relaxation and event hosting. However, guests should note that some amenities, like the spa and wellness center, may have specific operating hours or availability.
Guests have experienced challenges with communication, particularly regarding reservation modifications and cancellations. It's advisable to clarify policies and conditions in advance, especially when dealing with special circumstances or requests.
