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Views from balcony of beach were awesome. Cost of food in restaurant was high
every thing. the staff was very helpful. the view was awesome
All rooms are suites with separate sitting room Would have been nice to have a small microwave to go with the small fridge and coffee pot.
Was not allowed to check on my persevered reservation and did not get the room I ask for .. and was not reimburse for my inconvenience
Our stay was thoroughly enjoyable! Attentive, courteous, and friendly staff, upgraded room, superior view and location, extremely comfortable bedding. In fact the best nights sleep I've had in years. Very clean and well appointed rooms and facilities. We will be staying here the next time we are back in Melbourne, and highly recommend you do as well!! We have no complaints only praises!
The view was beautiful. The bed was comfortable. We had plenty of room in our room. Clean. There was water damage to the ceiling on the balcony. The hotel charges a $50 per night "security deposit" that was not in the contract or mentioned beforehand and took 4 days to be returned AFTER checkout. When we asked the staff about the charge, they were very rude. Parking was limited, but cost $6 a day. Probably will not stay here again.
The King suite was huge and the view was amazing. I will stay here again. The elevators were horrible. They took forever because there were only 2. It's not a reason not to stay there but that was the only negative part.
I really loved this place. Very very friendly staff even the house keeper did something I've never seen before, we collected sea shells and had them piled in the sick when we returned she had cleaned them all by hand and laid them All out nice and neat on a towel. Wow!!! Was all we could say.. And the place is very clean and great beach access. Nothing!!!
Checking in and out was easy Parking was inadequate. They charge for parking but don't provide enough. I had to park across the highway and walk back to Hotel.
Staff was friendly People in the pool until 2am and very loud, called front desk to get them out of pool or be quiet, it took 2 hours and the pool hours end at dusk. My husband and I had 1 night away from our kids and were not able to get any sleep.
The Ocean View Cleanliness. Poor Hotel Maintenance. Ice machine broken. Dirty carpet. Linen and towels are very old. Uncomfortable mattress and pillows.
Staff was great and helpful. Problems were quickly addressed (door issue). The location is what you pay for, and that makes it all worth it. You can't get better location for the money.
The staff, that was it Not clean, founds bugs in the bed, smelt bad, room felt wet and muggy, not worth the money. Never staying in s crowns plaza because of this experience
Great location! Wonderful beach, great pool, cute little deck with ocean view to eat and drink on. Bar was pretty nice too. Rooms are very clean and the bed and pillows super comfortable! Try the fish tacos at their restaurant. :) No complimentary breakfast.
It is on the beach. This hotel is forgettable. If it was moved 5 miles inland (and thus off the beach), it would be out of business within 6 months unless prices were cut in half. The room was serviceable but plain, the bar was lousy (and very noisy), the breakfast buffet was OK and the service both at the bar and at breakfast was mediocre. If I were to visit again, I would choose a different hotel along this strip of of A1A in Melbourne, FL. But, I wonder whether I could do better because when you have a first rate location (i.e. on the beach), you can get away with being slipshod otherwise.
location on the beach staff was polite facilities run down broken door lock, and balcony door rusted and poor condition
I enjoyed having and ocean view from my room. I was also given a free upgrade because I was only in town for the night. The shuttle ride was a bit rough and my luggage got banged up pretty bad in the back of the van.
I lost my room key and was assisted by a very pleasant desk clerk who was extremely friendly and helpful
Excellent stsff. Clean room. Buffet breakfast had runny eggs and disgusting grits.
Good sound proof Good hospitality to our one night stay.
The room was clean and nicely furnished The beach access on our sideof the building was being redone but we didnt know that until check-in
I like the location but the condition of the hotel is so bad that I cannot return. This hotel is run down, dirty and dingy. They charged me $33 for a microwaved breakfast buffet. Do you want beach chairs? $30. Every time my neighbor sat on the bed, the headboard banged on the wall several times. I will be letting Harris Corp and BCD Travel know this place is a dump.
The fitness room although spartan but nice. Ocean front view wonderful! We did not know that it is in repair status: water leakings in many places, back yard in construction, no direct way to the beach, Wall Street Journal in limited quantities (ran out quickly), toilet flush not working very well. When we made the reservation, we were assured that parking fees are included in the room price but at check in the registration clerk told us that we have to pay it. We protested she finally agreed not to charge us.
Nice pool deck. Great food. Large clean suites with a spectacular view! Ordered dinner thru room service and the service was impressive. Asked for early check in and a high floor and everything was granted with a smile. Best bet is to ask for the 3rd floor or higher for the best views. See you again soon!! Noticed quite a few non guests coming up from the beach to use the pool. A hotel employee had to ask them all to leave. Was also very hot inside lobby and restaurant area.
the pool and the closeness to the beach
I enjoyed the starbucks coffe in the morning, and the heated pool.
Comfortable and clean room, ocean view, right on the beach. We were here for our anniversary. Two weddings were happening at the hotel while we were there so it was cute to see that and remind us of our own wedding. Very appropriate for our anniversary. Also, took advantage of "long walks on the beach" which were lovely with the sunset amd perfect weather. Beach wasnt too crowded in October so it was perfect. Didnt expect to pay for parking and they told us wed get more perks if we booked directly through them - maybe free parking?? Who knows. We were too happy to worry about that stuff. Thanks Hilton! Had to pay for parking. We paid for ocean view but our main view was of the side parking lot. Had to look left to see ocean.
Good spacious room, nice premises and warm swimming pool. The balcony was too narrow to sit on it for the ocean view room.
view was amazing and cleaniness
Having to Pay for parking then having private parties where people didn't have to pay for parking.mean while the actual hotel guest who paid for parking. Had no place to park!!!! And drive around and around and wait for a space to park
proximity to the beach price of wine, beer
Ocean view The bath tub, it was dirty .
We came down for coffee before the cafe was open and we were very impressed the manager on duty fixed it for us before the cafe was open. Never had that happen before.
Clean Room, Fast Service, Convenient Location
The staff when arriving was very helpful,as we needed an urgent care for my daughter. They phoned the location for their hours and printed us a map. They were very helpful to give us information about the motel and pool area. I was also very impressed that the pool was handicap ready including a lift. The room seemed clean when we walked in. The patio/balcony had beer bottles and cigarette butts from previous guests. The bathtub was not clean, it had soap scum and hair from previous guests. The headboard had a large grease spot from someone's head. I shared this with the manager on duty when I checked out. She did not appear concerned as her attitude or facial expression never changed while I was talking. She stated "sorry about that, we try to inspect some rooms daily to avoid problems."
Bed was very hard.
Everything was great . Clean, Service, friendly Staff.
the bedspread was stained and there was something sticky on the bathroom floor..gross smell
Very close to everything, traffic was not bad getting to and from hotel. Grounds are clean and well kept. Beds were comfortable. Very thin walls. Could hear phone calls of person next door and people in hallway. Breakfast buffet was kind of expensive.
Gorgeous lobby, comfy beds with very nice linen. More upscale than Holiday. 1That we only got to spend 4 hours there! Very early flight
You can here everything from other rooms
The manager was so helpful, going beyond what was necessary to be helpful. The staff were all so pleasant and the facility was very clean. our only issue was that it was just a little farther from NASA than we would have liked to be, If our trip had not involved frequent trips to Cocoa Beach your hotel would have been the perfect choice.
Friendly staff. Breakfast sucked.
Quiet. Nice comfortable beds and pillows.
Very nice staff, clean and it was very comfy N/a
Close to my son Not one thing. Nice place.
Room was very clean. Like a small apartment. Very good value Breakfast was really gross. One of the biggest reasons i picked residence was for the breakfast. I had stayed at another residence inn and it was actually pretty good. This one was nasty.
The suite was nice. inflexibility of all parties involved.
All was great N/a
This guest did not leave comments about this hotel.
Rooms were well decorated, clean and comfy. staff was friendly and helpful
Unit is clean, quiet and well equipped. The layout of the room is very efficient and I loved having a kitchen. With the Publix market right across the street it was great to have a fresh healthy dinner. The hotel is 'pet friendly' but often pet owners are really ignorant because they think everyone loves their dog; I'm allergic so I DON'T. Also, bringing your dog to the breakfast room is NOT ACCEPTABLE and those guests should be asked to get out!!
The pictures of the room on the web is exactly how we found the room. Beautifully decorated and very comfortable. Would stay there again. Staff was very nice. Nothing
The price for a suite The carpets in the room were dirty
I liked the breakfast (better than Holiday Inn, LaQuinta, Red Roof Inn, Hampton Inn, etc) - more hot food and protein. I also liked the towels - there were many and they were plump and fluffy. The bed was comfortable. The carpet was 'tired' and frankly, it looked dirty. Lighting was dreadful - come on, Marriott, put more wattage in your light bulbs.
The detail to the surf and beach theme. Lots of kid noise and slamming doors Due to uncaring parents.
Clean rooms with a great view of ocean. There was no elevator. We were on the third floor.
The hotel has a beach on the Ocean. Didn't realize that hotels still rented rooms with two double beds. Despite the hotel being almost empty we got one of the only rooms without a view. Front desk said they would have called us to cancel our room due to roof repairs but didn't have our numb
Great location, great friendly staff, beautifully decorated rooms. Will definitely go back!!!
Oceanfront location, very clean room, well equipped kitchenette no
beach seemed 'private' room needed some sprucing up. there was black mold on the curtains of our room and the blinds to the large retractable window were broken
Excellent location; generous size rooms; good breakfast & papers; staff helpful; wifi worked well; reasonable rates. Poorly marked entrance; public computer hard to use in repeated attempts; vending machine couldn't handle US money; room drapes don't provide full coverage when closed; parking lot irregular shape & small
Comfortable beds. Clean rooms Was not ready at check in and we checked in late.
My husband and I traveled from North Carolina for my dad's 80th birthday. We made the reservations sight unseen online months before and were very pleased when we arrived. Room was clean and staff was very friendly! Will stay again if the need arises.
For the price I was pleasantly surprised how good it was. It even please my pregnant girlfriend. The bed was a little old and we did find black mold in the shower and we found a cockroach on day two but in there defense we left pizza in the garbage. Still a great stay and will go back to them again.
Perfect for everything I needed Nothing
nice place clean and quiet.
The room was infested with roaches, YUCK!!
It was clean. Major for us. We thought the beds were going to be hard, but found them to be comfortable. No complaints. I don't know what we would have wanted differently. We did not find the breakfasts to be that appealing. Helen
The staff were very friendly during our entire stay. The rooms themselves were clean and beds very comfortable. Our room always had plenty of towels and the perk of a free breakfast in the morning was a nice touch. It's only 45 minutes from Disney and many of the attractions in Orlando and being that there was only one road to take us there it was nice not having to remember directions. Room was cable ready and had a lot of stations to choose from. Wifi was great! Furnishings were a bit dated and bathroom shower was a problem keeping either hot or cold temps but not warm. This could be due to the piping system and usage in the morning. But also occurred at night. Clientele were a bit scary, had a few noisy people playing music in the parking lot on some nights, but airconditioner tuned them out. No movie channels unfortunately.
mattress were very hard. air conditioning didn't work very well. I was confirmed for early check in and when I arrived room was not ready. kids up until 330 am screamin
Location is great, close to major highway and has access to restaurants and shopping close by. The hotel did not look "under renovation" it looked very dated and dirty past the lobby. Some hallways had a makeshift dehumidifier set up due to the excessive moisture and mold smell, very dark and dated. Would never stay at this property again multiple guests for our conference also had an unpleasant experience and went without a good nights sleep.
I liked how it looked from the outside and the website looks nice too Small entry way, not the cleanest hotel, a little dated but for an adult or couple for a couple of days, it would be nice, and the location is congested with Chick Fil A. I would say, it is a little overpriced for a couple hotels in the area are the same price and so much more modern and just as close.
Clean room with lots of outlets including USB. Quiet. Good location if you have business in Melbourne or Viera They are remodeling so there is some construction noise and there was a water shut off from 11-3 one day.