Cons: The flight was supposed to depart at 8:50 pm. We had two announcements that the flight was delayed, but besides that, no information was given. I had to ask TSA officials what the problem was, because no updates were being given. In fact, the gate agents disappeared for over an hour at one point. The airport restaurants closed before our flight departed, so we were starving. It was also freezing in the airport. We left more than two hours later. This was a horrible experience.