Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.6 "Excellent pool."10.0 "
Clean pool , said 100%." -
8.9 "Very nice wellness & sports facilities."8.3 "
top-notch fitness area , thought 83%." -
8.6 "Great service."9.2 "92% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 9.5 "95% said theconcierge service was amazing ." 8.1 "Housekeeping was great , according to 81%." 10.0 "Lovely bar service , according to 100%." 8.6 "86% found therestaurant service to be one of the best ." -
8.6 "Bar is amazing."10.0 "
Lovely bar service , according to 100%." -
8.4 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
6.6 "Beach is so-so."
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5.5 "Rooms are ok."6.3 "
Beds were acceptable for 63%." 5.2 "For only 52%, thebathroom was ok ." 6.5 "Only 65% thought thefurniture was functional ." 6.7 "Only 67% thought theshower was ok ." 5.8 "58% said theview was so-so ." 6.7 "For only 67%, thetv was ok ." -
3.5 "Not very comfortable."1.9 "81% said
rooms were small ." 2.9 "71% thought it wastoo noisy ." 1.4 "Air conditioning was criticized by 86%." 2.5 "75%criticized the small bathroom ."
Overall Rating
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9.7 "Excellent pool."10.0 "
Clean pool , said 100%." -
9.1 "World class service."9.4 "94% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." 8.0 "Housekeeping was great , according to 80%." 9.3 "93% said theconcierge service was amazing ." -
8.7 "Bar is amazing."
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8.4 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
8.0 "Generally very clean."7.7 "77% said
rooms were clean ." 8.0 "80% thoughtit was clean ." 10.0 "Clean pool , said 100%." -
6.8 "Average amenities."6.0 "60% thought the
building was acceptable ." -
5.5 "Rooms are ok."6.4 "
Beds were acceptable for 64%." 5.0 "For only 50%, thebathroom was ok ." 6.4 "Only 64% thought thefurniture was functional ." 6.7 "Only 67% thought theshower was ok ." -
3.9 "Not very comfortable."2.2 "78% said
rooms were small ." 2.7 "73% thought it wastoo noisy ." 1.8 "Air conditioning was criticized by 82%." 2.7 "73%criticized the small bathroom ."
Overall Rating
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9.7 "Excellent pool."10.0 "
Clean pool , said 100%." -
8.6 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
8.5 "Great service."9.0 "90% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." -
8.0 "Generally very clean."7.5 "75% said
rooms were clean ." 8.3 "83% thoughtit was clean ." 10.0 "Clean pool , said 100%." -
7.8 "Internet works."
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4.6 "Rooms are not good."1.5 "85% said
rooms were small ." 1.3 "Air conditioning was criticized by 87%." 4.3 "57% thought they werepoorly maintained ." -
2.5 "Quite uncomfortable."1.5 "85% said
rooms were small ." 2.6 "74% thought it wastoo noisy ." 1.3 "Air conditioning was criticized by 87%."
Overall Rating
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9.5 "Excellent pool."
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8.6 "Great service."
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8.4 "Breakfast is good."
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8.1 "Generally very clean."7.6 "76% said
rooms were clean ." -
7.8 "Good location."
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5.3 "Rooms are ok."
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3.8 "Not very comfortable."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.1review from
The hotel definitely met our expectations. the facilities and rooms were impeccably clean. The room was a nice size and the bed was very comfortable. Location is perfect for families and couples looking for a quiet and relaxed stay. The staff's customer service was extremely underwhelming. Front desk agents were sweet but very young and it reflected in the level of service and professionalism expected in the hospitality industry. Housekeeping had the worst attitudes anytime we requested anything as if we were inconveniencing them, they would scoff at any question! We were running a little late to the complimentary breakfast but willing to grab anything still out—the lady picking up literally pulled baskets of bagels away from us and rolled her eyes when we asked where we can could find cream cheese. I was shocked at how ugly her attitude towards us was when we are guests spending A LOT of money to stay at their locations and were very respectful towards her.
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10.0review from
The pool area was beautiful . It made you feel as if you were in the islands. There was plenty of comfortable seating including cabana style loungers to enjoy. All the staff helpful and pleasant . At the breakfast buffet the staff walked around to refill coffee, clear your tables and offer newspapers. There was plenty of free parking on site and rentals of motor bikes and bicycles.
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8.8review from
location and breakfast was pretty good... the room was a little warm for me...i set the thermostat to 68 degrees and the temp never dropped below 73 degrees...
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10.0review from
Room was clean, comfortable and fully equipped with necessities.
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6.8review from
Continental breakfast is always a great way to start off your day at any hotel, wished the selection was better but at least the coffee was always hot. Beautiful pool area lots of seating but the tiki bar's food selection was also a bit limited. A lot of people were receiving noise complaints at the pool and rooms at 2 PM.... Its Key West so if you're planning on wanting peace and quiet you should probably stay in Marathon, and not blame the hotel for your poor choice in vacation destination... Parking is quite a problem at this location and forcing some people to park in random lots nearby, which is never a good idea in the Keys. The ice machines never seemed to be working well. The rooms are also very small, actually uncomfortable for 4 people to be in a room with two double beds. Most likely would stay here again, but not my first choice.
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10.0review from
The pool area was beautiful . It made you feel as if you were in the islands. There was plenty of comfortable seating including cabana style loungers to enjoy. All the staff helpful and pleasant . At the breakfast buffet the staff walked around to refill coffee, clear your tables and offer newspapers. There was plenty of free parking on site and rentals of motor bikes and bicycles.
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8.8review from
location and breakfast was pretty good... the room was a little warm for me...i set the thermostat to 68 degrees and the temp never dropped below 73 degrees...
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10.0review from
Room was clean, comfortable and fully equipped with necessities.
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7.1review from
The hotel definitely met our expectations. the facilities and rooms were impeccably clean. The room was a nice size and the bed was very comfortable. Location is perfect for families and couples looking for a quiet and relaxed stay. The staff's customer service was extremely underwhelming. Front desk agents were sweet but very young and it reflected in the level of service and professionalism expected in the hospitality industry. Housekeeping had the worst attitudes anytime we requested anything as if we were inconveniencing them, they would scoff at any question! We were running a little late to the complimentary breakfast but willing to grab anything still out—the lady picking up literally pulled baskets of bagels away from us and rolled her eyes when we asked where we can could find cream cheese. I was shocked at how ugly her attitude towards us was when we are guests spending A LOT of money to stay at their locations and were very respectful towards her.
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6.8review from
Continental breakfast is always a great way to start off your day at any hotel, wished the selection was better but at least the coffee was always hot. Beautiful pool area lots of seating but the tiki bar's food selection was also a bit limited. A lot of people were receiving noise complaints at the pool and rooms at 2 PM.... Its Key West so if you're planning on wanting peace and quiet you should probably stay in Marathon, and not blame the hotel for your poor choice in vacation destination... Parking is quite a problem at this location and forcing some people to park in random lots nearby, which is never a good idea in the Keys. The ice machines never seemed to be working well. The rooms are also very small, actually uncomfortable for 4 people to be in a room with two double beds. Most likely would stay here again, but not my first choice.
