Pros: Showed up at Alamo's vehicle pickup center and was greeted before I even walked in the door. Thomas (the agent) got me on my way in less than 5 minutes - super friendly, and professional. I would highly recommend this Alamo for costumer service/satisfaction. Clean car, no issues.
Aug 29 2016
Tried to charge me twice, didnt honor same payment
Cons: Tried to charge me at pickup, and again at drop off. Also, made me place a $200 deposit to rent the car, when 5 days prior that was not a requirement.
Sep 12 2016
Extremely Inconvenient Pickup
Pros: The car itself was the only plus side of my pickup in Key West.
Cons: First of all, when I made my reservation it said the pick up was at the Key West airport (so I took a cab to the airport). Then I learned that I would have to wait for a shuttle (25 minutes in the rain) to another location. The second location was a dingy trailer with a single employee. That employee informed me that I needed plane ticket information to rent the car (I am a Florida resident and wasn't flying anywhere...this was a one-way rental). After he finally agrees to use my boat ticket (I have no idea why they needed this, I clearly was renting a car and not taking another form of transportation home), it turned out that the car I had originally rented needed an oil change. So they had to find another car. All in all, my pickup took about an hour and a half when it should have taken 10 minutes. Completely horrible experience.
Pros: The pick up in Lauderdale was friendly and prompt.
Cons: Everything stated above and the windshield was filthy.
Mar 23 2016
Pros: All of it
Jun 20 2016
Pros: When we got to the airport to pick up our vehicle there was an issue with the car we chose so we had to switch cars. Stupidly I left my carryon bag in the original car and didn't realize it until we were 30 minutes into the road trip. When we got back to the airport the rep there did everything she could to locate my bag which was full of personal items. She stuck with me until they found it and I was so thankful!!! For this alone I will rent with Dollar again.