6.0 GoodApr 29 2022
There was a long wait to pick up the car. They also tried to charge me $580, instead of the $167 that I was quoted. There was a very nice lady who fixed the problem, but please pay attention, as I was not the only one experiencing this problem.
6.0 GoodJan 3 2022
Not too many cars to choose from & car was very noisy
2.0 MediocreDec 18 2021
I canceled the reservation the rental place wasn’t even at the airport but was told if I took a car from thatI would be charged a11% more ! So I was left at the airport with no ride so I just ubered. Wouldn’t recommend Enterprise to anyone
8.0 ExcellentNov 15 2021
When we dropped off they tried to charge us an additional drop off fee that was not quoted when we rented. I specified pick up and drop off location when booking, then they tried to say we had to pay an additional fee at drop off since not a round trip rental. They “waived” the fee - but we should never have been charged the fee except for what was on my booking receipt to begin with. How many people don’t dispute that drop off fee and just pay when they shouldn’t?
1.9 HorribleJul 16 2021
Horrible experience. I wasn't made aware of the location hours at the time of booking, and my pick-up time was actually their closing time (2:00 pm on Sunday). Our flight arrived late, so the location was long closed, and the only other location didn't have any available vehicles. Never again will I rent via Kayak or with Enterprise.
10.0 ExcellentJun 21 2021
Cleaning inside of the Car
4.0 OkayApr 11 2021
Drop off was easyThe car was filthy and rattling. Ripped up seats in the back..... and the desk guy in key west was so rude and non helpful
8.0 ExcellentApr 2 2021
The drop off was fine!We had a 10am airport car pickup at Key West International Airport. No cars were available at 9:50am when we arrived. We had to wait until 10:30am for next car coming back to be washed and cleaned. No one asked about Sun Pass. Will have to pay a fortune for each toll we went through without Sun Pass on the car?
2.0 MediocreMar 1 2021
Nice vehicle.Arrived at the pickup time. They were closed. Came back the next day to get the vehicle, it wasn't ready. After an hour long wait, the vehicle was presented to me. Clearly it was rushed. Did not have a full tank of gas. There was no walk around to inspect the vehicle. I took off with the vehicle. Already late for my meeting. Upon drop off in Miami, I was informed that there was damage to the vehicle on the passenger side rear door. Since it was a black vehicle and on the passenger side, I did not notice it on pickup. So in Miami I was informed that I will be charged for the damage.
4.0 OkayFeb 26 2021
Reserved a full size sedan in Key West. Only available was a compact. Had no choice and told it was an upgrade. Could not debate as that was the only car available. I took out collision when reserved with Kayak which also covered 2nd driver. I was told that would not give me coverage and second driver had additional charge. I ended up paying twice the amount I locked in on with my reservation. Very disappointed in Enterprise.