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they lost my luggage you cant

I love the convenience of the airline. This is my third time flying Silver Airways due to the direct flight into Key West. The staff is always friendly throughout the boarding and flying process.

I was disappointed that using TSA Pre Check was not an option for Silver Airways. There's no entertainment or snacks and the price is similar to other airlines. Seats were not comfortable.

The flight attendant was friendly and funny!

My baggage did not arrive. The representative at the airport told me they would call me last night when my bag came in, but no one ever called. I saw online that the flight my bag was on was cancelled. I have not been able to reach anyone about the status of my bag this morning. I'm staying 30 miles from the airport and will have to drive back to get my bag (if it ever arrives).

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Our plane had mechanical problems at a previous destination which caused a chain reaction of delays. We were supposed to depart at 11:59pm. We departed closer to 3am and arrived 3 and a half hours late. As I result I missed an appointment costing me $75. This is our second JetBlue flight this weekend, both of which had major delays and greatly hampered our trip.

Needless delays, poor communication

I spent 11 hours at the airport waiting to fly out to Nantucket. The entire time we were told the flight wouldn't be canceled. At 12am it was finally canceled. By that time there was only 1 seat left the next day to Nantucket. My flight the next day was canceled as well.

Flight to and from destination was delayed by hours.

The Silver Airways staff were amazing! All in great spirits, professional, kind, and accommodating!

Fast boarding and crew staff

Was not very comfortable

On-Time departure for both flights

Easy boarding, plane was on time and the crew was very nice. We came in very hot because key west is a small airport but it was pretty fun!

Seats were old and dated and there was no entertainment offered.

Both the crew in the plane and the groundcrew were helpful. Particularly the people in Key West, in terms of finding our luggage and helping us get a taxi.

Offer offer healthier food choices, and larger amounts for beverages, particularly water.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,