Pros (+) Water front and good for swim with younger children
Cons (-) Facility is old and need maintanance
5 stars
The Pacific Sutera Hotel
1 Sutera Harbour Boulevard, Kota Kinabalu 88100, Malaysia
Kota Kinabalu, Malaysia
See location+60 8831 8888Photos of The Pacific Sutera Hotel
Overview
Located in Kota Kinabalu, The Pacific Sutera provides luxury 5-star accommodation, as well as a private beach, free Wi-Fi and an outdoor pool. The numerous facilities this elegant resort offers include a children's play area, a 24-hour reception and a concierge.
The Pacific Sutera provides a garden to relax in, as well as free private parking on site. In fine weather, an outdoor terrace offers an ideal place to relax. The resort also has its very own night club, Breeze Beach Club.
This resort features rooms with an en suite bathroom, air conditioning and a TV. They all offer a refrigerator, a mini bar and a coffee maker.
Lunch and dinner are prepared every day at Silk Garden Restaurant, specializing in seafood and Chinese fare. Each evening, guests can wind down in the comfortable lounge bar. Lunch and dinner are available in the resort's cosy café.
The Pacific Sutera is situated amongst the area's well-known attractions, including Sabah State Mosque and Double Six Monument, which are within walking distance. It has easy access to public transport with Secretariat Railway Station within walking distance.
Latest deals for The Pacific Sutera Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at The Pacific Sutera Hotel
- Private beach
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Things to do
- Gift shop
- Board games/puzzles
- Game room
- Golf
- Evening entertainment
- Beauty salon
- Karaoke
- Bowling
- Table tennis
- Pool table
- Water sport facilities (on site)
- Night club
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Dining
- Electric kettle
- Restaurant
- Bar/Lounge
- Coffee shop
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
Pool and spa
- Spa
- Outdoor pool
- Plunge pool
- Pool towels
- Pool with a view
- Spa and wellness center
- Massage
- Sauna
- Water slide
General
- Window
- Family rooms
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Telephone
- Carpeted
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Indoor play area
- Kids' outdoor play equipment
- Playground
- Baby safety gates
Accessibility and suitability
- No smoking
- Designated smoking area
- Increased accessibility
- Elevator
- Accessible by elevator
- Upper floors accessible by elevator
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- TV
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service
Fitness
- Fitness center
- Tennis
- Squash
Bedroom
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Reviews of The Pacific Sutera Hotel
8.4
Very good
3542 verified ratings
Wonderful
1941
Very good
663
Good
367
Okay
223
Fair
128
Mediocre
98
Poor
122
Summary of reviews
Guests say
Guests appreciated the great location and atmosphere of the hotel, with many enjoying the rooftop bar and sunset views. However, several reviews highlighted issues with service and cleanliness, particularly regarding room maintenance and staff responsiveness. Overall, while the hotel offers a pleasant stay, improvements in service and cleanliness are needed to enhance guest experiences.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.8 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's dining options?
The hotel offers excellent breakfast and cocktail hour, and the Silk Garden Restaurant specializes in seafood and Chinese fare.
What are the main concerns about the hotel's service?
Some guests have mentioned experiencing poor service and slow check-in during peak times.
What are the best times to visit the hotel?
The low season is in May, and the high season is in August.
What are the unique features of the hotel's pool area?
The pool is huge and has lifeguards present at all times. Additionally, the island counter in the pool serves good food and drinks.
What practical information should guests know about parking at the hotel?
The hotel offers free parking and a shuttle service for added convenience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Enjoy the Beach and Outdoor Pool
The hotel offers a private beach and an outdoor pool, providing a great opportunity for relaxation and leisure activities.
Explore Nearby Attractions
The hotel is conveniently located near several attractions, including Sutera Harbour, Masjid Negeri Sabah, and Muzium Sabah, making it easy for guests to explore the area.
Consider Family-Friendly Amenities
Families with children appreciated the child-friendly amenities, such as the kids' play area, children's pool, and indoor play area, making it a suitable choice for family vacations.
Check for Room Maintenance
Some guests reported issues with room facilities, such as malfunctioning toilets and air conditioning. It's advisable to ensure the room's functionality upon check-in.
Dine at Silk Garden Restaurant
Guests praised the seafood and Chinese cuisine at Silk Garden Restaurant, recommending it for lunch and dinner.
Be Mindful of Noise Levels
Some guests mentioned noise disturbances, particularly from the hotel's night club. Consider requesting a room away from potential sources of noise for a more peaceful stay.
Plan Activities and Water Sports
The hotel offers a variety of activities, including golf, water sports, and a game room, providing ample entertainment options for guests.
Be Prepared for Crowded Breakfasts
During peak times, the breakfast area can get crowded, so guests may want to plan their dining times accordingly to avoid the rush.
Address Check-in Delays
Several guests experienced long wait times during check-in, especially during peak seasons. It's advisable to manage expectations and plan for potential delays.
Location
1 Sutera Harbour Boulevard, Kota Kinabalu 88100
What's nearby
- Masjid Negeri Sabah0.8 mi
- Muzium Sabah1 mi
- Tanjung Aru Railway Station1.3 mi
- Sabah State Railway1.3 mi
- Kota Kinabalu Central Market1.6 mi
- Atkinson Clock Tower1.8 mi
- KK Esplanade1.8 mi
- Gaya Street Sunday Market1.8 mi
- Wisma Merdeka1.9 mi
- The Green Connection2.2 mi
- Jesselton Point2.2 mi
- Likas Sports Complex2.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Pacific Sutera Hotel
Low season | May |
|---|---|
High season | August |
Average price (weeknight) | $111 |
Average price (weekend night) | $100 |
When to book a room at The Pacific Sutera Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at The Pacific Sutera Hotel
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See most recommended stays in Kota KinabaluGood to know
Value for money | 8.3 |
|---|---|
Distance to city center | 1.2 mi |
Nearest Airport | Kota Kinabalu |
Distance to airport | 2.7 mi |
Everything you need to know for your stay in Kota Kinabalu
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