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Price, cleanliness, comfort Aircon switches itself on in the middle of the night once you've switched it off. Restaurant forgot our order in the evening and the breakfast was not as good as other Premier Inns
Error with reservation (see below) quickly resolved. Good food. We are regular users of hotels and found this one very good. On-line reservation system wasn.t clear enough to allow booking of a room for 2 adults and a young child.
Facilities were clean and functional. Room and bed were comfortable. Quiet and restful. Breakfast was excellent. Apart from evening meal and tv, nothing to do.
Staff served meals quickly and efficiently Lighting in bedrooms. Side lamps and over head lamps not powerful enough. Green is good but there are more effective brands of bulbs. Difficult to work in low light levels
i went for mrcp exam and spent three nighs, comfotable and staff very helpfull, it was more a less nice stay.
A lovely clean room with a very comfortable bed, and powerful shower. Plenty of space provided in the room. None
Clean, well facilitated room for three including a child. Good price and value for money in hotel and eateries.
Conveniance plus excellent restaurant. Very comfortable bed & friendly staff n/a
Offer of cot for baby although not reserved ammendment no problem offer of help as arrived alone with baby and many bags Hair on the floor of the bathroom
Good service of staff None
Location, very convinience beacuse I was waiting for my next day flight Transportation to the airport. The stop is quite far from the main entrance
Pleasantly surprised, staff very helpful, spotlessly clean. Will definitely use Holiday Express again. Breakfast an added bonus.
No English breakfast option
Very basic no-frills hotel with spacious rooms and public areas. If you are wondering, you cannot hear (or smell) any aircraft in the rooms. The sound-proofing is excellent. Cleanliness can not be faulted. Staff extremely pleasant and helpful. Lack of a 'real' breakfast. If I wanted a Continental Breakfast, I'd visit the continent. Evening meals consist of overpriced bar snacks (scampi & chips, fish & chips, gammon and chips) served with peas, half a tomato and a sprinkling of lettuce. Be prepared to eat out if staying longer than the one night.
easy check in and helpful staff. Room basic but everything for express visit. easy check out. Good location. Good rate at time of booking. We were given a smoking room which smelt awful all night long! Why no cooked breakfast? Plenty of other cheaper hotels/travel inns in area. Hair in shower.
Proximity to Cardiff airport. Breakfast selection. Cardiff airport, Arrivals and Departures display innreception. Car parking especially the number of disabled spaces.
The rooms were nice and comfortable and I slept really well. The TV remote needed a licence to drive. Drinks were very pricy and the breakfast was cold.
Ideally loacted next to the aiport, very good value for money, helpful staff.
cleanliness and comfort no
bein showin to my room. duity manger very helpfull needs updateing
food and bar facilities the Bed matriss was in poor condition
reception staff helpfu the bed, the condition of the room - ripped carpets, mismatched curtains, furniture broken, bulbs missing, mirrors broken
Changed breakfast time to suit guests attending Ryder Cup. Staff were good. Tv not working in room. shower head filthy did not use.
Good hotel, very friendly staff. Food was good. Cleanliness of room - room needed bit of re-decoration (end of season). By far not the worst I've stayed in though.
breakfast and the resteraunt
The beds and pillows were extremely comfortable.Loved the 'Loft' where breakfast was served. Minor points: Filling in the cracks in the bedrooms and ensuring the towels don't still have mascara residue on them. Other that that only that it just wasn't long enough!
Our room was right next to a generator or motor of some kind and was very very noisy during the night. I told the hotel staff and they knew but they didn't give us a reduction in room price or anything. Very disappointing for the price.
Comfortable room , able to take well behavied dog, suitabllity to tour area.
clean, friendly and very welcoming. The english breakfast was lovely. The television didnt work.
Good breakfast, good range of leisure club facilities, very pleasant staff Nothing specific, just felt it needed some tlc and some cosmetic touches... there were letters missing from the sign, decor in the corridors needed touching up.
Rooms were modern, clean and seems to have been recently refurbished Public areas and hallways seems in need of an update. No bar staff at times to serve drinks
Area in "pub" for relaxing and reading. Food was fine.
Pool and sauna. Buffet breakfast Poor selection of Beer. Beer Expensive. Poor lounge facilities.
good food fusty smell in corridors & room
Friendly Staff. Public areas are tired.
Great hotel good staff and facilities, spoilt by late night disco which went on until almost 3am
Good location No paring at the hotel. But public parking just in next street
The room was exceptional food was excellent and all staff very polite and i will definately return some noise outside at throwing out time
room was clean and confortable, the welshcakes were a lovely touch
Excellent friendly staff and service. Tv complicated-ish to work. Could not find a thermostat for room temperature.
Well located in central Pontypridd. The quality of the rooms was excellent - of that generally found in high standard hotels. The duty manager was exceptionally hard working and very caring towards her customers. The only negative was the disturbance that the late night clubbers managed to create outside the hotel at 3 am on Sunday. If your room overlooked Market Street then your night would have been very difficult. The club is in the basement of the hotel, thus the hotel must make a decision - hotel or club?
Room was very nice with an excellent spacious bed Parking facilities poor
The hotels design.. loved it. The room was amazing, in fact I have now decided to change my own bedroom. Cold plates at present, not good. Hot food should always be on hot plates.
Clean, comfortable, friendly service, good quality facilities, free wifi and top of the range tv. Room too hot, at least for me, and I was not able to shut off or turn down the heating. Tv so hi-tech that the controls were invisible and after managing to turn it off I had a problem getting it running again.
size of room the fact that breakfast was charged as an extra and not included in the rate.
Staff were friendly and helpful. Food was excellent.
The setting on the Hillside and the peace and quiet that went with it. Food and staff were excellent and bed very comfy. Although bed was comfy was expecting room to have a little extra due to it being a deluxe room. Couldn't tell difference from what would be standard room.
Location was brilliant for good views. Breakfast was lovely. Was allocated a twin room when a double room was booked.
We arrived very late and the hotel staff made it very easy for us to get to our rooms etc etc. The full English breakfast set us up for the day. Beatiful setting for a hotel just 25 minutes from Cardiff yet in the heart of the valleys.
The Scenery and how easy going and nice and helpful all the staff were!
It was convenient to the location that I was working at
The setting and the excellent rooms The decorating in the Coach house was not of the highest quality
Beautiful location with outstanding views. Staff very friendly and helpful. The rooms were very comfortable and clean. Will definately visit again in the summer.
Slight smell of damp in the room and the extractor fan did not work in the ensuite bathroom (problem due to no window either)