Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.8 "Terrific location."9.7 "97%
liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." -
9.3 "World class service."9.7 "97% found the
staff to be very friendly ." 10.0 "100% thought theservice was very professional ." 9.1 "91% said thereception staff was great ." 10.0 "100% said theconcierge service was amazing ." 8.0 "80% werehappy with the room service ." -
9.3 "Incredible bar."
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8.9 "Food is delicious."9.1 "91%
loved the menu selection ." -
7.9 "Good amenities."7.5 "75% thought the
building was wonderful ." 9.6 "96% thought thearchitecture was beautiful ." 10.0 "100% found thegrounds to be nice ." -
6.1 "Rooms are ok."6.3 "Only 63% thought the
furniture was functional ." 5.7 "Only 57% saidrooms were clean enough ." -
5.8 "Internet is average."5.8 "58% thought the
wifi quality was ok ." -
5.2 "Average value."
Overall Rating
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9.9 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." -
9.1 "World class service."9.7 "97% found the
staff to be very friendly ." -
9.0 "Incredible bar."
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8.8 "Food is delicious."
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8.0 "Vibe was good."9.9 "99% said it was a
stylish hotel ." 8.4 "84%enjoyed the friendly atmosphere ." -
6.9 "Rooms are ok."
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6.2 "Average comfort."6.9 "For only 69%, the
noise level was all right ." -
5.1 "Average value."
Overall Rating
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9.7 "Terrific location."
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9.2 "World class service."9.4 "94% found the
staff to be very friendly ." -
8.9 "Food is delicious."
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8.0 "Amenities are good."7.7 "77% thought the
building was wonderful ." -
7.8 "Good breakfast."
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6.0 "Rooms are ok."
Overall Rating
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9.9 "Terrific location."
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9.4 "World class service."
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5.9 "Rooms are ok."
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4.8 "Not very comfortable."
Overall Rating
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9.5 "World class service."9.8 "98% found the
staff to be very friendly ." -
9.1 "Incredible bar."
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8.0 "Vibe was good."
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7.8 "Good amenities."7.4 "74% thought the
building was wonderful ." -
7.8 "Good breakfast."
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6.2 "Rooms are ok."
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5.4 "Average comfort."
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5.1 "Average value."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Perfect location. Central to everything but on a quiet side street. Excellent staff and very comfortable room. Big comfy bed, plenty of fluffy towels. American Bar very overpriced
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9.1review from
Excellent old school luxury with modern flourishes. For some the slightly stiff air might prove uncomfortable.
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7.1review from
Staff was very helpful. Rooms and hallways in need of paint and new carpet. Room was very small. Dining is in need of rejuvenation.
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9.4review from
great service. high standards. helpful concierges. great location. very English.
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9.7review from
Very friendly and helpful staff, perfect location for the West End, shops and entertainment, location location, location, fabulous bar Small room, no view and very tight bathroom, and expensive
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10.0review from
Service , service and more caring, friendly service! From the moment I stepped out of the taxi on arrival until I left the hotel everyone addressed me by name with a cheery greeting. VERY comfortable and quiet room with far above average amenities, linens and furnishings. Excellent bar and public areas. I was sorry to leave but I shall be back as this is my new favorite London hotel. BRAVO to General Manager Spencer Yeo . Executive Concierge Frank Laino, Edward and everyone at the front desk plus all the doormen who ran for cabs ( in the rain!) so I didn't have to. I say "Well done" ! No complaints
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10.0review from
Service is fantastic
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6.8review from
Lovely re-decoration. Failure to have cab ordered on the morning of my departure; I had to wait for one. I think the bar prices are unrealistically high!!
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7.3review from
very nice room and comfortable need a cofe station in room
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7.7review from
The welcome from the staff was excellent - friendly and helpful. The quality of the rooms was exactly what we expected. The hotel has the feel of luxury from a bygone era.
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7.2review from
Good hotel, conveniently located with a certain charm. Excellent concierge and reception staff let down by very poor F & B staff. The service at breakfast was almost of Fawlty Towers standards and there was an unhelpful arrogance to the staff in the American Bar. Restaurant and bar staff.
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7.0review from
Some excellent staff. Breakfast on day 2 took too long - but quality 100%
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6.7review from
Welle quipped rooms, friendly staff and ideally located near piccadilly, 242 hr room service. no all ok
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8.0review from
I hate "Dress Codes" in bars
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7.6review from
Location No.
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10.0review from
Perfect location. Central to everything but on a quiet side street. Excellent staff and very comfortable room. Big comfy bed, plenty of fluffy towels. American Bar very overpriced
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9.1review from
Excellent old school luxury with modern flourishes. For some the slightly stiff air might prove uncomfortable.
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9.4review from
great service. high standards. helpful concierges. great location. very English.
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9.7review from
Very friendly and helpful staff, perfect location for the West End, shops and entertainment, location location, location, fabulous bar Small room, no view and very tight bathroom, and expensive
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10.0review from
Service , service and more caring, friendly service! From the moment I stepped out of the taxi on arrival until I left the hotel everyone addressed me by name with a cheery greeting. VERY comfortable and quiet room with far above average amenities, linens and furnishings. Excellent bar and public areas. I was sorry to leave but I shall be back as this is my new favorite London hotel. BRAVO to General Manager Spencer Yeo . Executive Concierge Frank Laino, Edward and everyone at the front desk plus all the doormen who ran for cabs ( in the rain!) so I didn't have to. I say "Well done" ! No complaints
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10.0review from
Service is fantastic
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8.0review from
I hate "Dress Codes" in bars
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7.1review from
Staff was very helpful. Rooms and hallways in need of paint and new carpet. Room was very small. Dining is in need of rejuvenation.
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6.8review from
Lovely re-decoration. Failure to have cab ordered on the morning of my departure; I had to wait for one. I think the bar prices are unrealistically high!!
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7.3review from
very nice room and comfortable need a cofe station in room
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7.7review from
The welcome from the staff was excellent - friendly and helpful. The quality of the rooms was exactly what we expected. The hotel has the feel of luxury from a bygone era.
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7.2review from
Good hotel, conveniently located with a certain charm. Excellent concierge and reception staff let down by very poor F & B staff. The service at breakfast was almost of Fawlty Towers standards and there was an unhelpful arrogance to the staff in the American Bar. Restaurant and bar staff.
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7.0review from
Some excellent staff. Breakfast on day 2 took too long - but quality 100%
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6.7review from
Welle quipped rooms, friendly staff and ideally located near piccadilly, 242 hr room service. no all ok
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7.6review from
Location No.
