Friendly, helpful staff. Excellent location just 7 minutes from Victoria station on foot.
Wi-Fi in reception only, walls are paper thin and the doors creak and locks are extremely loud. 2% charge for using a non-UK debit card.
It was only 150 feet from a very nice pub - the Marquis of Westminster.
This place was so incredibly bad that we checked out after one night, even though we had to pay for three days in advance. It would be nice to get a refund for the two days we did not stay, but I have little hope. It has not been posted to my account. Awfully shabby; 2% up-charge for using a non-UK MasterCard; extremely meager breakfast (with no choices); bathroom too small for me to sit on the toilet (I am 6'3"); toilet paper holder sitting on desk, with no toilet paper; rust all around the bottom of the bathroom door; little water pressure; and a hostile reception clerk at check in.
The staff were very friendly and helpful, but the credit card machine was not working and this made things difficult with payment.
The towels were very hard, the bathroom did not have any shelves to put anything on and the sink was too small.
Very cold room!!!!!!!!!! No good temperature in the toom.
Cutest little room, super clean, heated and with warm blanket, perfectly OK for single traveller spending 2hours awake in. Breakfast good and enough. Bathroom and toilets always clean, but very simple. Overall very pleasantly surprised, and satisfied.
Staff was very helpful and friendly, one guy even gave my friend his own blackberry charger. Also the location is great, 5 min walking from Victoria station and you can also walk all the way up to oxford street, passing through buckingham palace, westminster and other.
Room was fairly clean, I just think carpet should be taken off. Also bathroom was clean but smelled bad when we arrived but we put some water down the floor drain and the smell was gone.
Reasonably close to Victoria Station, helpful staff, the Wi-fi reached the room too, even if at the 2nd floor.
Lumpy bed on one side; almost not possible to close the bath room door when sat on toilet: too small.
All the doors made lots of noise so hardly got any sleep - and not enough toilets and showers for that many people, they knocked on the door as the shower was on!!! And no soap or towels in toilets!! Hygienic???
The facilities around the room was nice and beautifully decorated, lobby, restaurant etc. The location was central
We were two girls traveling together and we had to share a bed spread and plaid. We did not try to get ekstra plaids and linen, so that might have been possible if we had bothered to ask.
Friendly staff, Excelent location and free wifi - awesome
Staff was kind, good location
Breakfast was poor. Continental - the cornflakes with milk, glass of juice and toast with jam + hotdrink. Smell in the corridor was bad, but in the room - OK.
near tourist spots
the common bathroom/toilet