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sea view poor buffet breakfast
Puddings were exceptionally good. Hotel did not cater for vegetarians - no starter or main course and suggestion from chef was omlette. Decor was tired, broken lamp was reported but not replaced.
The breakfast was expensive. 11 euroes is too much.
Right on the beach not enough parking for all hotel guests. No internet access
The staff, helpful friendly.The food was good in resturaunt, but a little expensive Would have liked a better room. It was old, tired, butclean, worst was no tea/ coffee making facility
Very friendly and helpful staff
The close proximity to the beach and the sea view was the only positive about the hotel. The hotel is very out of date and is in need of a lot of cosmetic attention - we felt that the price that we payed to stay there did not match the quality expected of the hotel.
Friedliness of staff and ease of acces from Caen Ferry No
The morning staff could not cope with the amount of people arriving for breakfast with regards to fod and clearing tables
The staff were approachable, attentive and friendly. We all (family) felt very comfortable with all of the staff and felt that the balance between friendliness and efficiency was spot on. The sea views were lovely and the orchard at the back was a tranquil sunspot with plenty of dappled shade. There can be a lot of noise from the beach and promenade on lively evenings and from early morning street cleaners if the balcony doors are left open. Overall I think that this added to the atmosphere, however.
The room was lovely and the restaurant was amazing. The location was a bit off the beaten path.
Externally the hotel is like a factory unit but inside it's an oasis of charm and refinement. The hotel has a famous restaurant which, alas, is closed on Sunday nights.
The bedrooms were well designed and the beds were very comfortable....The restaurant was amazing for dinner with high class french cooking
Superb restaurant. The bedroom was very stylish and comfortable. Good car-parking and with easy access to the ports Needed flannels (face-cloths). Coffee making facilities in the room would have been helpful. These were minor imperfections
Very pleasant, relaxing 3 night stay. Very quiet, as our room was located at the back of the hotel, away from the main road. (There were not may other guests staying while we were there.) The location is good if you have a car, both for the city centre and other places of interest close to Caen. Very comfortable clean room, lovely bathroom, excellent shower. Friendly, helpful staff. Breakfast was more than adequate and beautifully presented although limited in variety and probably not worth 15 euros - ours was included in the price. We had lunch in the restaurant on one day and it was a indeed a memorable experience! Definitely worth the money. After the second night,soap and toiletries which we had been using were replaced with new ones, which I thought was very wasteful!
The courteus and cooperative attitude staff, quality of the restaurant, good service, parking Slow, almost unusable WiFi internet in the rooms
Best food ever! None
Staff were extremely pleasant and helpful. Room was very elegant, modern and tastefully furnished. Breakfast selection was great and perfect for our needs. Superb restaurant. Only one English TV channel, BBC World News. No sports channels or Sky News.
Courtesy of staff, comfort of facility, and value of money. The design of the rooms is outstanding. Hotel is one of the best I visited recently The choise available at breakfast.
Location was convenient, in that it was close to the train and bus stations, but the surrounding area was a bit dull (10-15 minute walk to restaurants and old town)
Very spacious, well located. Perfectly fine for an inexpensive place to sleep. Very friendly staff Very, very cheap feeling furniture. (The cabinet panel covering the dishwasher fell on my ankle when I tried to open it.) I'm also not a fan of bathrooms with no shower enclosure.
the hotel staff was very courteous, quick to respond to my questions. The food was excellent and the wine selection very good. The room was small but I was travelling alone, so it was plenty sufficient, comfortable and clean.
The hotel was clean and pleasant and also near the port which was very convenient because we had an early ferry. The only bad point was that the hotel booked us in on my first name therefore they could not find the reservation easily.
Ideal for the Port which was reason for my visit. It was a bit pricey to park my motorcycle in the secure car park considering I just put it in a corner not even in a designated bay
Efficient check-in, clean warm room, in great location for ferry travellers
Very convenient for the Ferry Port, clean and with friendly staff Bedrooms are small, some have inadequate windows, and they tended to be difficult to ventilate in hot weather.
Closeness to beach the room was very dark, a cold blue. It was claustrosphic.
Proximity to port. Quiet hotel, very clean. Front desk staff very friendly and helpful. Restaurant no ambience...waitress bad tempered, carpets very threadbare. Dogs allowed in restaurant.
In all a very nice hotel. The room though small had superb beds, and the bathroom had all the facilities including a bath and shower . It may only have a 2 star rating, but our experience was way above this.
Good location for the ferry port. Overpriced with bathroom in need of refurbishment.Parking charged for three motorcycles in one space
it was a basic room with basic service and basic room details. we werer initially told the room would be available at 1.30 pm.So we came back at 2 pm and told the room would not be reay until 3 pm!? Un acceptabe???
We thought the rooms,showers,cleanliness were very good,the staff were helpfull and charming . We had chosen the hotel because it had a lift & this helped with the temporary immobility of my husband I felt there could be a place in the room to put ones discarded clothing, as we prefer not to hang things in wardrobes for fear of leaving them behind. We also thought that the menu was overpriced and insubstantial
The hotel is very comfortable. It is located close to the D-Day beaches (Sword Beach is 5-min drive away) and a 15-minute drive to Caen. The restaurant has great food at good prices. Staff are very friendly helpful.
Staff welcoming and helpful.Have a bit of chip on shoulder as my bank card was used in Oustreham before our arrival in a restaurant in the same town so a bit concerned about security so paid cash for everything. Rooms were cold and heating difficult to set. Coffee mugs really stupid- no handles- burnt fingers unless you wait for cold coffee. Restaurant bit to upmarket for rest of hotel- menu not available in English.
Everything, The staff were very friendly. The hotel looks new and everything was very well done. The room was lovely and had every amenity, including tea/coffee making facilities, which is rare in Europe generally. We will definitely stay there again. Absolutely nothing
Comfortable modern facilities throughout the hotel. Bedrooms where functional, comfy bed, tea and coffee making facilities, tv. The bathroom was clean with a powerful shower, good size cubicle and complimentary toiletries provided. The only dislike was the mugs in the rooms did not have handles and so were impractical for hot drinks.
Top quality at reasonable price. Obliging staff and ,although not cheap,very good food. Perfectly located for Caen ferryport.Would happily stay again.
Proximity to centre of town terrific. Underground car park very convenient. Easy access to restaurants, shopping and Chateau.
Room (327) facing courtyard-very quiet despite city centre location.Excellent bed & opaque curtains-slept well. The air-conditioning was turned off.No fridge in room.Hot food not replenished at breakfast.
Very noisy outside late into the night. Duvet too heavy and therefore too hot
friendly staff easy parking cost
Hotel easy to find clean and tidy rooms staff very helpful No real bad points
Welcoming environment in the hotel. Comfortable lobby, nice and friendly service.
Happy that the reception staff spoke English and were helpful in booking taxis and advising re local information. I did not like the fact that I was unable to get any food before 7 p.m. in the hotel or in fact in the town. I had been travelling all day and there was nowhere to eat anything. Even the hotel's room service was not available in the afternoon - not until 7 p.m.
location,room,breakfast,room service and staff excelent
Car Parking was convenient and so was the postion of the hotel. The restuarant was expensive and poor quality by comparison
The location was good, and on Sunday morning there was a market outside.
Cleanliness of room and attentive, friendly professional staff. Was not made clear restaurant 200 metres away from accommodation
Close to the beach, really good restaurant and spacious room. And the Sauna.... Hote Le Gytan is close to the beach but not in front of the beach
Quiet location, close to beach, and also easy to get on to the main routes to visit tourist attractions in the area Reception and our room were in 2 separate buildings, approx. 200 m apart. If this had been clear from the booking form, check-in would have been more convenient
The room was spartan, but it was quiet and clean and the facility is well run. The restaurant was excellent.
breakfast was good and room adequate No
Very friendly staff, duplex rooms ok but walls very thin and thus noise from adjacent rooms can be heard. n/a
Perfect for our family, 5 persons and 3 rooms! Nice garden. Situated near the beach and the historical surroundings (6th of June 1944). Nice staff. Nej.
very good room for familys, clean and tidy. food in restaurant very good and reasonably priced for France. staff polite and helpfull
Location - finding it was easy and close to bus, tram & shopping. Parking - enough on site. Friendly hotelier with good English. VERY clean! Not spacious, but comfortable. No English TV channels - some English news channels like Sky, CNN or BBC would have been nice. Tiny espresso cups, can't have a 'normal' cup of coffee.
The hotel was fine;however, the staff only worked until 1900 and I arrived late the night of check-in ... but the staff left keys to the room out for me. Not daily room cleaning service.... no fresh towels the second day.... no toilet paper, shampoo, etc....
The price, the location, the kitchen facilities No housekeeping during the stay
I loved that it had a kitchenette. The rooms were very clean. The hotel was close to everything without being downtown. The only thing I did not like was the bed. It was suppose to be a double bed but it was actually a bed under a bed.
The appartment was very clean although furniture outdated. Concept was good Short checking-in hours - 2 hours on a weekend!
The ability to cook in if I so desired. The room was clean and relatively spacious, the bed comfortable, the shower superb. The hotel was too far removed from center city, and wanted to charge me 10 euros simply to give me access to the phone line.
Very comfortable and quiet no electric kettle or tea cups only problem
The price of the room The room layout
convenience of a kitchen for small meals no laundry facility
Free parking, large clean room, and comfortable bed.
central location, overlooking a square with trees and flowers
Friendly staff,excellent location
The room is in good sizeand internet is perfect no
excellent location, clean and modern and quiet
One of the better hotels I have stayed in, it ticked most of the boxes. Clean,Friendly, Helpful, Location etc. The rooms were too hot, the air conditioning unit did not work it continually blew out heat.I switched it off and slept with the window open
Location, modern, clean no
The behavior of the rep was very good.And they can speak English very well. I wish they serve only boiled egg at the breakfast.
The staff were very helpful and the rooms were cleaned with fresh linen everyday. The hotel is very central and there is a short walk to shops, food, restaurants. Breakfast is reasonably priced and car parking opposite is also reasonably priced for 24hrs. It would have been nice for the hotel to have a restaurant for evening meals and a better bar area. The rooms lacked comfortable seating.
Proximity to the airport was important, we enjoyed the breakfast at the loby restaurant as well.
Town Centre Location was very good No parking, however public underground opposite
The location, and the reception staff went beyond their duties to help us during the strike action.
We were only there to sleep a few hours, but it was a nice hotel. Breakfast was nice too. The young man at the desk was incredible! Very difficult to find even with the car navigator, hotel maps, map24 etc. If you don't know Caen, the minute you get in the city, call them on the phone, they speak English perfectly, and they'll guide you in.
Facilities, staff and breakfast buffet all excellent. Initial approach to hotel by vehicle was ackward as it required us to drive down a bus/taxi only lane but once we figured that out, everything else was ease. On-site parking is available in a secure underground garage but it is limited so book ahead.
very comfortable and the duty manager was extremely polite and very helpful very difficult to find even for residents who very kindly offered to escort us. Much clearer directions with greater information particularly about being able to use vehicle on pedestrian access
the constant helpfulness and charm of all the staff - they were always there to help. in fact we arrived one day early so had 4 nights and they were able to accommodate us - paid extra and had a deluxe room which was great. nothing at all
Spacious room, very friendly staff and secure parking
staff where excellent
Good location Car park is very difficult to use (very tight entrance, exit and little room).
Very conveniently located and comfortable room. Excellent breakfast. Helpful staff.
in the city centre noisy if room on the side of the street
Very friendly and helpful hotel staff. Excellent location very close to old city centre, shops and restaurants. Wonderful buffet breakfast. The 'standard' room was a bit on the small side, but ok. We had enough room for the 2 of us.
Hotel is clean, quiet and has very helpful staff
was wonderful and friendly. Diner was outstanding! too much rain...but I guess you cannot control
Quiet, parking possibility, very good situation
Outstanding food, excellent staff, wonderful atmosphere, good location. I first stayed here about 15 years ago and the level of service and quality of the food has been maintained with the same level of excellence and care - an outstanding tribute to the dedication and care of the management and staff at Le Dauphin.
Excellent location for town of Caen. Good for shopping. Parking a problem. Breakfast not good value for money. Nice hotel overall but for a 4 star rating needs a bit more. Bathroom very sparc with accessories, hair dryer very poor wall mounted. Bar expensive for drinks.
Superb food and service
The service overall was predominantly very good, especially at the restaurant. On arrival we came down for a drink after check in, we were kept waiting about 20 minutes before we were able to get a drink, I had to ask her her 3 or 4 times during that period,This was the only blip, the service thereafter was very good from the reception desk.
A high standard hotel in an excellent city centre location. Good parking.
Able to walk to location from train station. Uncomfortable bed.
A good stay spoiled by a very noisy street - no sleep until 3 am.
Comfortably situated with respect to the city center. A quiet, nice place for travelers. There are several good restaurants in the vicinity. Parking facility is not available for the hotel's guests.
Staff very attentive & responsive to reservation process & confirmation. Nothing. Very nicely done.
this hotel was very central and the lift was very welcome.the doubleglaseing was good in the summer this room was very hot and with 2 night clubs across the road the windows had to stay shut,the room the bathroom were very small
I thought it exuded a warm, friendly atmosphere There was nothing I disliked about it
The room was comfortable and spacious and close enough to Caen In the room there was a chair which was a little bit dirty.
Paper cups and poor tea / coffee making facilities. The cost of drinks at the bar. Lack of bath towels in the room
Large, comfortable and clean room and spotless bathroom. Easy access by tram into Caen centre.
Very accessible location, restaurant was good, would recommend.
Location a little out of town centre and right on the ring road. In room internet was advertised as being free, but didn't work at all and hotel staff had no idea about it.
The hotel lobby was clean and the outdoor pool area looked nice It was not clean at all. Our room had filthy carpets.
Good for staying for a night. Not the worst of the Novotel hotels (comparing to Le Mans at least), but will not stay there next time. Actually do not recommend Caen at all, Rouen is much more interesting.
excellent launching site for surrounding countryside
Clean, comfortable hotel. Some members of reception staff were rude and unwelcoming.
An excellent hotel to use for a night's stay whilst travelling through France. Clean, comfortable & a good atmosphere.
the hotel position is good,city centre withinreach,main e46 very near,menu excellent no
We enjoyed the evening meal in the restaurant very much and found the service to be very good. The room did not have had tea/coffee making facilities
A little bit worn and scruffy, but good value for the money; very helpful staff, facilities pretty good, breakfast good, dinner surprisingly good, nice swimming pool.
the breakfast facilities were excellent. A lot of care given. The ease of booking in. The rooms were very, very basic. No Shower curtain!! No Hairdryer!! and in desperate need of updating.
When rains, you can hear dripping water from the roof to something on the ground (eaves are probably stuffy) .....
Convenient location for our overnight stop with good parking, restaurant and bar.
everything! fantastic hotel with very helpful and friendly staff, top class food in the restaurant and family friendly, basic but clean and comfortable room, would definitely come back.
proximity to sites we wanted to see no warm water, thought we would have a nicer room.
Access to WiFi Apart from WiFi and a restaurant on site - which we did not use - the hotel was no better than the "budget" accommodation supplied by Etap and village hotels just a short distance away at less than half the price. Having used "budget" hotels in the past when travelling through France we had expected a much better standard of accommodation based on the price that we were paying, very disappointing.
Cheap but ok room.