
Relais & Châteaux Heritage Hotel
Photos of Relais & Châteaux Heritage Hotel
Overview
Heritage Madrid Hotel is situated in Madrid and is close to Museo del Prado. It also provides an airport shuttle, free Wi-Fi and a 24-hour reception.
There are a range of amenities on offer to those staying at the hotel, such as a concierge, room service and meeting facilities. A tour desk, a laundry service and a ticket service are also provided.
The rooms at Heritage Madrid Hotel offer a mini bar and all the necessities for a comfortable stay.
For guests who enjoy making the most of local restaurants and cafés, there is a good selection right on the doorstep. Royal Palace of Madrid and Plaza de Oriente are also a short drive from the property.
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Amenities at Relais & Châteaux Heritage Hotel
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
- Business center
- Flat-screen TV
- TV
- Free toiletries
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
General
- Family rooms
- Seating area
- Hardwood or parquet floors
- Slippers
- Interconnected room(s) available
- Sofa
- Solarium
- Soundproof rooms
- Telephone
- Storage available
Dining
- Minibar
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Coffee machine
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Valet parking
- Private parking
- Shuttle service (additional charge)
Media and entertainment
- Radio
- Flat-screen TV
- TV
- Smartphone dock
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- No smoking
Bathroom
- Shower
- Bathtub
- Hairdryer
- Bathrobe
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Bedroom
- Sofa bed
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
Outdoor
- Terrace/Patio
Things to do
- Bicycle rental
Health and safety
- Daily housekeeping
Spa
- Massage
Reviews of Relais & Châteaux Heritage Hotel
Summary of reviews
Score by provider


All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's customer service?
The hotel's customer service is exceptional, with friendly and attentive staff who go above and beyond to make guests feel special. Many guests have highlighted the staff's helpfulness and professionalism, making for a delightful experience.
How is the quality of the beds at the hotel?
The beds at the hotel are described as comfortable and plush, providing a dreamy experience for travelers. Guests have specifically praised the rooms for being spacious, beautifully decorated, and offering a 5-star level of cleanliness and service.
What are the dining options like at the hotel?
The hotel offers excellent dining options, with a wonderful breakfast, great food quality, and a lovely restaurant. Guests have also appreciated the thoughtful touches throughout the hotel and the beautiful, stylish atmosphere.
Is parking available at the hotel?
Yes, the hotel provides parking facilities, valet parking, and private parking for the convenience of guests. Additionally, there is a shuttle service available for transportation, ensuring a hassle-free experience during your stay.
When is the best time to visit the hotel?
The hotel is a great choice for a visit in February during the high season, offering an elegant, quiet, and charming experience. The location is also very nice, and the staff is exceptionally attentive, making it an ideal time for a luxurious and comfortable stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Enjoy the Nearby Restaurants
Guests appreciated the variety of local restaurants and cafés within walking distance of the hotel. It's a great opportunity to explore the culinary scene in the area.
Consider Room Upgrade
Some guests suggested considering a room upgrade for a more spacious and comfortable stay.
Take Advantage of the Concierge Service
The hotel's concierge service was highly praised by guests for their helpfulness and local knowledge. Don't hesitate to seek their recommendations for activities and dining options.
Check the Breakfast Options
While some guests found the breakfast to be perfect, others mentioned that the quality and variety of food have not been consistent. It's advisable to check recent reviews for the latest feedback on the breakfast offerings.
Request for a Quiet Room
If you are sensitive to noise, consider requesting a room away from the street to ensure a peaceful stay, as some guests mentioned street sounds in their feedback.
Explore the Neighborhood
The hotel is located in a residential neighborhood with nice restaurants nearby. Take a leisurely stroll and enjoy the quiet surroundings.
Inquire About 24-Hour Room Service
The hotel's 24-hour room service policy was not clear to some guests. It's advisable to inquire about this service to avoid any inconvenience during your stay.
Utilize the Tour Desk
The hotel's tour desk was mentioned as a convenient resource for arranging activities and exploring the city. Consider using this service for local insights and assistance with planning your itinerary.
Consider Transportation Options
While the hotel provides an airport shuttle, guests found the location a bit far from the main tourist sites. Consider the available transportation options to plan your visits to the attractions efficiently.
Location
What's nearby
- Community of Madrid Sports Center0.8 mi
- Las Ventas0.9 mi
- Plaza de Cibeles1.3 mi
- Estado Santiago Bernabéu1.4 mi
- Parque del Retiro1.4 mi
- Paseo de la Castellana1.5 mi
- Museo del Prado1.6 mi
- Teatro Español1.8 mi
- Puerta del Sol1.8 mi
- Plaza de Santa Ana1.8 mi
- Madrid City Centre1.8 mi
- Plaza de Espana1.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Relais & Châteaux Heritage Hotel
Low season | February |
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High season | October |
Average price (weeknight) | $425 |
Average price (weekend night) | $465 |
When to book a room at Relais & Châteaux Heritage Hotel
KAYAK's top tips for your stay at Relais & Châteaux Heritage Hotel
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Nearby hotels and places to stay
Closest
See more nearby staysCheapest
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See most recommended stays in MadridGood to know
Value for money | 8.7 |
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Distance to city center | 1.8 mi |
Nearest Airport | Madrid Barajas |
Distance to airport | 6.7 mi |