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Sat 11/18
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(Round-trip)
Airports
Origin
New York
$443
only
$443
Seattle
$420
only
$420
Fort Lauderdale
$432
only
$432
Los Angeles
$426
only
$426
Miami
$354
only
$354
Destination
Madrid
$354
only
$354
Tue, Dec 5
MIA
MAD
12h 45m
Wed, Dec 13
MAD
MIA
13h 40m
Trip: 9 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2816 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.1
Entertainment
6.9
Food
7.2
LIS
MAD
Mediocre 2.0

Of no change is BULLSHIT

MAD
LIS
Excellent 9.3

Plane too small and doesn’t have the thing to charge my phone

MIA
LIS
Mediocre 2.0

Ability to see a bit of Lisbon on the way

Baggage charges that were not shown anywhere on the website. A nasty surprise when we checked luggage. Lost wallet on plane and customer service was unhelpful.

BUD
LIS
Excellent 10.0

The plane was on time, attendants were friendly. Food and drink was provided at no additional cost.

I have no complaints!

LIS
MIA
Okay 5.6

Accommodating flight crew. Good food. Nice landing and take off.

I am a permanent resident of USA and have a Green Card and the portuguese boarding crew gave me a hard time about my paper work. I was very disappointed by the way they treated me.

Thu, Feb 8
SEA
MAD
16h 55m
Tue, Feb 20
MAD
SEA
17h 44m
Trip: 13 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51141 reviews
Overall
7.2
Boarding
7.3
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
EWR
NRT
Mediocre 3.6

There was a flight attendant who was a little rude.

EWR
RSW
Excellent 9.0

The temperature on the plane was close to that of a freezer. Very cold for some unusual reason. Otherwise a great flight -- on time departure and arrival -

JAX
IAH
Good 7.6

N/A

Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad.

DEN
LGA
Excellent 8.3

The crew did a good job with the sick woman.

NRT
LAX
Excellent 10.0

Service and food were great. Flight was smooth and a lot of leg room. Will definitely fly again.

Thu, Jan 18
MIA
MAD
25h 12m
Mon, Feb 5
MAD
MIA
26h 40m
Trip: 19 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Jan 19
LAX
MAD
20h 00m
Wed, Jan 24
MAD
LAX
17h 10m
Trip: 6 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 1952 reviews
Boarding
7.3
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
JFK
LGW
Mediocre 2.0

Last minute switch to a different substandard carrier (hi fly) and different aircraft is standard operating procedure. A huge waste of money specially if you are paying extra for business class.

LGW
DEN
Excellent 8.0

I fly routinely for work including internationally. I have always been able to carry on 2 pieces of hand luggage -- 1 small rolling bag and a personal messenger bag. I was surprised upon my return flight to be told I had to check one of my bags because their combined weight > 10kg. There was no problem with me having both bags for carryon during my departing flight. The return flight wasn't even half full, so there was plenty of cabin space for my rolling bag. Instead, this was a ridiculous policy of Norwegian so that they could ring some money out of me. I doubt I will fly with them again.

JFK
LGW
Good 6.8

Decent hot meal served. Pleasant flight attendants.

In flight entertainment system was out for the whole flight at all seats.

JFK
LGW
Mediocre 2.0

I got a refund. Nothing other than that.

Previous flight was delayed and Norwegian changed the flight so HiFly was operating. Didn’t have any way of checking in so even though I was at the check in desk almost an hour early I wasn’t allowed in and they stated I missed my flight. They weren’t able to get me on the evening flight either. I was stuck at the airport. Throughout this there was absolutely no compassion from any of the workers. I was visibly very upset and the supervisor was standing right in front of me joking around with a coworker, ignoring me. I had to go up to her. I am seriously concerned about my flight back from London via Norwegian, and should probably just cancel and use a different airline to be honest.

LGW
SEA
Excellent 10.0

Nice flight on a very nice plane.

Baggage handling on the way back was rough. Wrecked my new suitcase.

Tue, Feb 6
JFK
MAD
7h 25m
Tue, Feb 13
MAD
JFK
8h 45m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Feb 4
JFK
MAD
15h 40m
Thu, Feb 15
MAD
JFK
12h 05m
Trip: 12 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 1414 reviews
Overall
6.6
Boarding
6.6
Comfort
6.7
Crew
6.9
Entertainment
6.1
Food
6.3
LOS
CMN
Okay 4.6

Service is good

Luggage didn’t make it to Madrid

CMN
JFK
Okay 4.6

They canceled my flight forcing me to leave my vacation a day early with not even a 24 hrs notice. This resulted in me losing out on money that I had already spent on tickets, the place we were staying, parking my car etc.

CMN
JFK
Mediocre 2.0

When we arrived at the gate, we were told that another bus would come for us. It never showed up and no one came to help us. So we missed the flight. We tried all afternoon to get placed on the next flight out. The ticketing office told us we needed a supervisor to approve the changes to our reservation. We were informed all the supervisors were in the back office watching the futball matches and that we would have to wait. We were told if we don't get the supervisors approval, we will have to buy a new flight at full price. So we waited for many hours. Finally the night supervisor came out and told us that he can't do anything. He said the day managers would've been the ones to help us. They've already gone home after the football game ended. They wanted to charge us $840 USD each for new tickets

CMN
JFK
Okay 5.0

Transit is too long.

JFK
CMN
Okay 4.3

My bags where opened and my items where stolen from my luggages

Wed, Dec 6
MIA
MAD
10h 35m
Sun, Dec 10
MAD
MIA
13h 40m
Trip: 5 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2816 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.1
Entertainment
6.9
Food
7.2
BUD
LIS
Excellent 10.0

The plane was on time, attendants were friendly. Food and drink was provided at no additional cost.

I have no complaints!

LIS
BOS
Okay 5.3

75 Euro per bag!!!

LIS
MIA
Okay 5.6

Accommodating flight crew. Good food. Nice landing and take off.

I am a permanent resident of USA and have a Green Card and the portuguese boarding crew gave me a hard time about my paper work. I was very disappointed by the way they treated me.

LIS
GIG
Okay 5.3

I got to Rio de Janeiro on time

cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility

MAD
LIS
Excellent 9.3

Plane too small and doesn’t have the thing to charge my phone

Tue, Jan 23
MIA
MAD
12h 45m
Tue, Feb 20
MAD
MIA
13h 40m
Trip: 29 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2816 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.1
Entertainment
6.9
Food
7.2
LIS
BOS
Okay 5.3

75 Euro per bag!!!

LIS
BOS
Good 6.6

The boarding was delayed

LIS
MIA
Okay 5.6

Accommodating flight crew. Good food. Nice landing and take off.

I am a permanent resident of USA and have a Green Card and the portuguese boarding crew gave me a hard time about my paper work. I was very disappointed by the way they treated me.

LIS
GIG
Okay 5.3

I got to Rio de Janeiro on time

cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility

LIS
MAD
Mediocre 2.0

Of no change is BULLSHIT

Wed, Jan 17
LAX
MAD
19h 10m
Fri, Jan 26
MAD
LAX
19h 05m
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Sat, Jan 20
LAX
MAD
17h 40m
Thu, Feb 1
MAD
LAX
18h 50m
Trip: 13 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 1952 reviews
Boarding
7.3
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
JFK
LGW
Good 6.8

Decent hot meal served. Pleasant flight attendants.

In flight entertainment system was out for the whole flight at all seats.

JFK
LGW
Mediocre 2.0

I got a refund. Nothing other than that.

Previous flight was delayed and Norwegian changed the flight so HiFly was operating. Didn’t have any way of checking in so even though I was at the check in desk almost an hour early I wasn’t allowed in and they stated I missed my flight. They weren’t able to get me on the evening flight either. I was stuck at the airport. Throughout this there was absolutely no compassion from any of the workers. I was visibly very upset and the supervisor was standing right in front of me joking around with a coworker, ignoring me. I had to go up to her. I am seriously concerned about my flight back from London via Norwegian, and should probably just cancel and use a different airline to be honest.

LGW
JFK
Excellent 8.0

Nice plane, smooth flight, friendly crew

LAX
BCN
Good 6.3

The whole crew was friendly and accommodating. One crew member in particular named Javi.

No food or beverages served. Uncomfortable and squished seating.

JFK
LGW
Mediocre 2.0

Last minute switch to a different substandard carrier (hi fly) and different aircraft is standard operating procedure. A huge waste of money specially if you are paying extra for business class.

Wed, Mar 28
JFK
MAD
7h 25m
Tue, Apr 3
MAD
JFK
8h 30m
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Nov 26
JFK
MAD
15h 40m
Mon, Dec 18
MAD
JFK
12h 05m
Trip: 23 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 1414 reviews
Overall
6.6
Boarding
6.6
Comfort
6.7
Crew
6.9
Entertainment
6.1
Food
6.3
CMN
JFK
Okay 4.6

They canceled my flight forcing me to leave my vacation a day early with not even a 24 hrs notice. This resulted in me losing out on money that I had already spent on tickets, the place we were staying, parking my car etc.

FCO
CMN
Mediocre 3.3

They canceled my flight forcing me to leave my vacation a day early with not even a 24 hrs notice. This resulted in me losing out on money that I had already spent on tickets, the place we were staying, parking my car etc.

CMN
CAI
Okay 4.6

The chicken entrée and the new Boeing 737.

The rest of the food was mediocre. The staff was indifferent and not up to professional standards. A small example was unlike other airline staff they didn’t even bother to pick up rubbish in the aisle or maintain toilet cleanliness which takes so little effort. Again, indifference. Also, surprisingly, there was a spat between one woman flight attendant and a male passenger. They discussed the matter at length behind the first class curtains but it was obvious to many passengers that something was wrong.

CMN
JFK
Okay 5.0

Transit is too long.

CDG
CMN
Good 7.3

The crew on the plane was pleasant

The seats were too tight. No leg room

Tue, Dec 5
MIA
MAD
10h 35m
Tue, Dec 12
MAD
MIA
13h 40m
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2816 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.1
Entertainment
6.9
Food
7.2
LIS
GIG
Okay 5.3

I got to Rio de Janeiro on time

cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility

MIA
LIS
Mediocre 2.0

Ability to see a bit of Lisbon on the way

Baggage charges that were not shown anywhere on the website. A nasty surprise when we checked luggage. Lost wallet on plane and customer service was unhelpful.

LIS
MAD
Mediocre 2.0

Of no change is BULLSHIT

BUD
LIS
Okay 5.0

The food and flight attendants were very nice and accommodating.

I had a 17 kg big baggage and a 7 kg hand baggage and was forced by the hungarian check-in attendant to pay the equivalent of 112 usd. I nearly missed my flight as nobody understood why I had to pay extra since my baggage was under - weight. Outrageous! Will not use Tap Portugal again and definetly won't recommend. Maria Petrita

LIS
BOS
Good 6.6

The boarding was delayed

Wed, Mar 7
LAX
MAD
22h 35m
Wed, Mar 14
MAD
LAX
19h 05m
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Jan 17
LAX
MAD
20h 00m
Fri, Jan 26
MAD
LAX
17h 10m
Trip: 10 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 1952 reviews
Boarding
7.3
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
JFK
LGW
Mediocre 2.0

Last minute switch to a different substandard carrier (hi fly) and different aircraft is standard operating procedure. A huge waste of money specially if you are paying extra for business class.

LAX
LGW
Excellent 8.0

Pricing was the best!

I would pay more for 1.) Better Food 2.) Friendlier staff... staff is untrained and not really very welcoming. They treat you like you are in their way! 3.) Better seats. Seats aren't bad but not super comfortable for long flight. BA and Virgin used to be great but they are both dropping off. Norwegian is a far better deal but it might see more business if it works on the above.

JFK
LGW
Mediocre 2.0

I got a refund. Nothing other than that.

Previous flight was delayed and Norwegian changed the flight so HiFly was operating. Didn’t have any way of checking in so even though I was at the check in desk almost an hour early I wasn’t allowed in and they stated I missed my flight. They weren’t able to get me on the evening flight either. I was stuck at the airport. Throughout this there was absolutely no compassion from any of the workers. I was visibly very upset and the supervisor was standing right in front of me joking around with a coworker, ignoring me. I had to go up to her. I am seriously concerned about my flight back from London via Norwegian, and should probably just cancel and use a different airline to be honest.

CPH
LAX
Okay 4.6

Direct flight

I was thought that when i purchased/booked my flight in Norwegian Air that the food

LAX
BCN
Good 6.3

The whole crew was friendly and accommodating. One crew member in particular named Javi.

No food or beverages served. Uncomfortable and squished seating.

Sun, Nov 26
JFK
MAD
28h 55m
Thu, Nov 30
MAD
JFK
20h 25m
Trip: 5 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 1414 reviews
Overall
6.6
Boarding
6.6
Comfort
6.7
Crew
6.9
Entertainment
6.1
Food
6.3
LOS
CMN
Okay 4.6

Service is good

Luggage didn’t make it to Madrid

JFK
CMN
Okay 5.0

The staff was nice

Breakfast lacked nutritional value as it was carbs only, i.e. an assortment of 3 different types of bread/cake. My friend and I unboarded the flight extremely hungry and had to find breakfast on the street in a new country while waiting for a train from casablanca to marrakesh. Also, my friend's brandnew suitcase was damaged when we received it at the casablanca airport as it was missing a wheel.

CMN
CAI
Okay 4.6

The chicken entrée and the new Boeing 737.

The rest of the food was mediocre. The staff was indifferent and not up to professional standards. A small example was unlike other airline staff they didn’t even bother to pick up rubbish in the aisle or maintain toilet cleanliness which takes so little effort. Again, indifference. Also, surprisingly, there was a spat between one woman flight attendant and a male passenger. They discussed the matter at length behind the first class curtains but it was obvious to many passengers that something was wrong.

JFK
CMN
Okay 4.3

My bags where opened and my items where stolen from my luggages

CMN
JFK
Mediocre 2.0

When we arrived at the gate, we were told that another bus would come for us. It never showed up and no one came to help us. So we missed the flight. We tried all afternoon to get placed on the next flight out. The ticketing office told us we needed a supervisor to approve the changes to our reservation. We were informed all the supervisors were in the back office watching the futball matches and that we would have to wait. We were told if we don't get the supervisors approval, we will have to buy a new flight at full price. So we waited for many hours. Finally the night supervisor came out and told us that he can't do anything. He said the day managers would've been the ones to help us. They've already gone home after the football game ended. They wanted to charge us $840 USD each for new tickets

Fri, Nov 24
JFK
MAD
7h 15m
Fri, Dec 8
MAD
JFK
8h 45m
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Jan 24
MIA
MAD
12h 45m
Sun, Feb 25
MAD
MIA
24h 10m
Trip: 33 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2816 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.1
Entertainment
6.9
Food
7.2
MIA
LIS
Mediocre 2.0

Ability to see a bit of Lisbon on the way

Baggage charges that were not shown anywhere on the website. A nasty surprise when we checked luggage. Lost wallet on plane and customer service was unhelpful.

LIS
MIA
Okay 4.6

All flights have been on time. Seats and entertainment system are acceptable

Apart from the unorganized immigration and check-in process the service is very average. On both transatlantic flights the toilets did not work properly. Furthermore the business practice to charge you for any luggage $ 90 at airport without prior notice during the booking process is quite unpleasant and uncommon for transatlantic flights. Would be good that airline as well as internet travel agent would advice about this additional costs in a more transparent way before you purchase the ticket

BUD
LIS
Excellent 10.0

The plane was on time, attendants were friendly. Food and drink was provided at no additional cost.

I have no complaints!

LIS
GIG
Okay 5.3

I got to Rio de Janeiro on time

cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility

BUD
LIS
Okay 5.0

The food and flight attendants were very nice and accommodating.

I had a 17 kg big baggage and a 7 kg hand baggage and was forced by the hungarian check-in attendant to pay the equivalent of 112 usd. I nearly missed my flight as nobody understood why I had to pay extra since my baggage was under - weight. Outrageous! Will not use Tap Portugal again and definetly won't recommend. Maria Petrita

Thu, Jan 18
FLL
MAD
28h 25m
Mon, Feb 5
MAD
FLL
18h 25m
Trip: 19 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Feb 21
LAX
MAD
20h 00m
Sat, Feb 24
MAD
LAX
16h 40m
Trip: 4 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 1952 reviews
Boarding
7.3
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
CDG
JFK
Okay 4.3

New plane with good entertainment system

Worse cabin crew I’ve seen on any airline Extremely unfriendly and short with passengers Same on outbound flight. For this reason will never use that airline again.

LAX
LGW
Excellent 8.0

Pricing was the best!

I would pay more for 1.) Better Food 2.) Friendlier staff... staff is untrained and not really very welcoming. They treat you like you are in their way! 3.) Better seats. Seats aren't bad but not super comfortable for long flight. BA and Virgin used to be great but they are both dropping off. Norwegian is a far better deal but it might see more business if it works on the above.

JFK
LGW
Mediocre 2.0

I got a refund. Nothing other than that.

Previous flight was delayed and Norwegian changed the flight so HiFly was operating. Didn’t have any way of checking in so even though I was at the check in desk almost an hour early I wasn’t allowed in and they stated I missed my flight. They weren’t able to get me on the evening flight either. I was stuck at the airport. Throughout this there was absolutely no compassion from any of the workers. I was visibly very upset and the supervisor was standing right in front of me joking around with a coworker, ignoring me. I had to go up to her. I am seriously concerned about my flight back from London via Norwegian, and should probably just cancel and use a different airline to be honest.

JFK
LGW
Mediocre 2.0

Last minute switch to a different substandard carrier (hi fly) and different aircraft is standard operating procedure. A huge waste of money specially if you are paying extra for business class.

LGW
JFK
Mediocre 3.3

It's unpleasant that the crew does not come through and at least offer complimentary water. I had to get up each time to ask the crew for water and was given a small cup to take back to my seat. Once, I was told they were too busy. By the end of the 8-hour flight, I had a headache from dehydration. Not fun. I'm unlikely to fly Norwegian again.

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