Pick-up location | Madrid |
---|---|
Car types | Compact, Compact SUV, Compact station wagon, Economy, Intermediate, Intermediate SUV, Mini, Passenger van |
Rental locations | 210 |
Airport locations | 46 |
Popular agencies | Record Go, Ok Mobility, Firefly, CLICK RENT , Hertz |
Economy | $5/day |
Compact | $5/day |
Intermediate | $8/day |
Mini | $5/day |
Passenger van | $26/day |
Compact SUV | $5/day |
Intermediate SUV | $7/day |
Compact station wagon | $17/day |
7 locations in Madrid
Filters
Show reviews that mention
Reviews
8.0 Very good
Oct 2022
2.0 Poor
Dec 2021
5.2 Fair
Aug 2020
Cons:
Its the 2nd time that I rent a car online, and the insurance they offer on their page, its not acceptable on the day of pick up!4.4 Mediocre
Mar 2020
Pros:
Yes, but the process is unnecessarily deceptive. The pricing seems favorable but than they hit you with exhorbidant insurance costs that exceed the actual rental cost. These costs are hidden until your at the counter. Lots of other add-on costs. VERY unpleasant process. I expected more from HERTZ.Cons:
Address my comments above!!!!10.0 Wonderful
Dec 2019
Pros:
Reservation without prepayment. Quick unlock funds.Cons:
Prosper !10.0 Wonderful
Dec 2019
Pros:
Excellent service from staff.Cons:
While in Europe, the gps provided with the car didn't use the quickest routes to different destinations. I tried numerous ways to use it but the directions were always the long route. I ended up using an offline map application on my phone for the correct and quickest route. This is disappointing since I paid a total of $110 for the gps that was inaccurate.8 locations in Madrid
Locations in Madrid
Filters
Reviews
10.0 Wonderful
Sep 2022
6.0 Okay
Aug 2022
8.0 Very good
Oct 2019
Pros:
Staff Friendly. Drop off was tough. The address for the drop off brought us to an obscure neighborhood near the airport. The Madrid terminals 1 and 4 were hard to find.Cons:
I'm not sure we got the final bill yet. We were supposed to get an email.2.0 Poor
Sep 2019
Pros:
NothingCons:
Due to error on entering the date of arrival in Madrid ( put in the flight date forgetting it was an overnight flight), they canceled my reservation. They said they did not have the van I ordered. I asked about a smaller car and they refused. Thy offered was a bigger car at TWICE $. Went to Avis.10.0 Wonderful
Sep 2019
Pros:
Excellent customer service.2.0 Poor
Sep 2019
Cons:
Our reservation was for 4 PM, but arrived an hour earlier. We were told the car was not available.8 locations in Madrid
Locations in Madrid
Filters
Reviews
9.6 Wonderful
Jul 2018
Cons:
They don't automatically send the invoice for the final charge. Very long wait time on the phone (>15 min) to request it.7 locations in Madrid
Locations in Madrid
Filters
Reviews
8.8 Very good
Sep 2017
Pros:
Car was economical, ran well. Quick and easy turn inCons:
Slow service on checkout busy Saturday in Augus10.0 Wonderful
May 2023
10.0 Wonderful
Mar 2023
8.0 Very good
Nov 2021
5 locations in Madrid
Filters
Reviews
5.6 Fair
Sep 2019
Pros:
Drop off was easyCons:
Price I paid was much MUCH higher then what was originally agreed9.2 Wonderful
Sep 2019
Pros:
The staff attention at pick up was wonderful, and general product offered was very good.Cons:
The Oil lamp indicadator came on a few hours into our trip. Had the oil checked and it was running very low so I had to spend about 28 euros fixing that.10.0 Wonderful
Nov 2018
Pros:
Good location and friendly customer service10.0 Wonderful
Aug 2017
Pros:
Easy access and drop off at airport Great service, associate was very helpful and mindful of our needsCons:
Nothing really8.4 Very good
Jul 2017
Cons:
Assassaaaaaaaaaaaaaaaasasssssssssss10.0 Wonderful
Jul 2017
Pros:
Easy and affordable!One location in Madrid
4 locations in Madrid
Filters
Reviews
10.0 Wonderful
May 2021
Pros:
New, clean car. Drove very well. Attendant at the Alamo in Madrid Airport was very helpful and attentiveCons:
Drop off instructions included in the rental agreement for one source of information10.0 Wonderful
Sep 2019
Pros:
El personal fue muy amigable y la entrega del vehículo muy rápido10.0 Wonderful
Jun 2019
Pros:
Very friendly and cooperative staffCons:
The car had a defective tyre that should have been checked before handing the car4.4 Mediocre
Jun 2019
Pros:
Easy drop offCons:
The excess in the case of an accident was up to the whole value of the car! Usually on third party websites, it is around 2000-2500 euros. We had to pay 50 euros extra per day for the CDW. I should have known there is something hidden in the price shown on your website. Last time renting with you.2.0 Poor
May 2019
Cons:
They did not have car I reserved. My flight was delayed 2 hours and they did nothing to help assist in finding me a new car. I ended up having to use a different company at 2x the cost.7.6 Good
Jan 2019
Cons:
More transparence in the insurence costs8 locations in Madrid
Locations in Madrid
Filters
Reviews
10.0 Wonderful
Feb 2020
Cons:
More cars available in Madrid and a drop off option in the city of Zaragoza versus at the airport. I had to pay €120 more for an available car two hours earlier.10.0 Wonderful
Sep 2019
Pros:
Great car, great staffCons:
Nothing8.0 Very good
Sep 2018
Pros:
I rented car in spain,after explaining to customer service person that I would be doing quite a bit of driving she suggested an upgrade. I got a larger car that used diesel,a bit less expensive and better mileage.It worked out better for us,since 3 of us were traveling and all suitcases were able to fit in trunk.Happy with my rental.2.0 Poor
Aug 2018
Cons:
Hi, I went to Madrid Airport to pick up my car with the price of 140 EUR and an insurance that I already paid for 55$. But when I went to the agent desk, he told me that the insurance is fake and that I have to pay almost 450 EUR for both car rent and insurance which was completely outrageous. In the end, I had to cancel my booking. Please fix this or terminate your contract with companies like Thrifty which will only bring a bad name to your reputation.6.0 Okay
Jul 2017
Pros:
car was fine for our purposes & good on mileageCons:
Really hard sell trying to get us to take the insurance on the car, when we refused (we already purchased insurance) the service became surly anf unfriendly.7.6 Good
Jun 2017
Cons:
what was advertised as in terminal drop-off was actually a long walk away from the terminal 2, where our flight was leaving from2 locations in Madrid
Filters
Reviews
8.0 Very good
Dec 2021
8.0 Very good
Sep 2017
Cons:
I was surprised to be asked for the number of miles I was going to drive and that there was a limit over which they would impose a heavy rate charge5 locations in Madrid
Filters
Reviews
2.0 Poor
Apr 2023
One location in Madrid
Filters
Reviews
5.6 Fair
Jan 2017
Pros:
When I bought this offer at Kayak it was after the credit card purchase where a special message appears saying extra fees may apply. Well you should better say your price will get increase over 500% due to extra fees. I ask for small economy car that's it. First catch, I was charge with full tank service. I thought ok it's nice. But when I returned the car they charge me for another managing fee. I paid over 120 full tank and when I returned the car with tank in 6/8 they refund only 30 euros. Most expensive gass ever! Then I paid for full insurance and because the car.was fully covered they.just don't care.about the car and gave me a car with bumps everywhere. Finally they took 300 euros from my credit card as deposit. In summary they own me 350 euros that I haven't received yet one week after service.2 locations in Madrid
Filters
Reviews
4.0 Mediocre
Nov 2019
Pros:
Front desk staff was good and helpful. Pickup and drop off staff was indifferent, almost rude.Cons:
Prices are fake and rules for being late not visible anywhere. I ended up paying 4 times the original price because I got there 2 hours late and they claimed my reservation expired. No email related to the reservation mentioned anything about that. I was expecting some extra charges for the usual insurance things that these companies make you pay, but I paid more than that. I'd never rent a car using kayak or this specific company again.3.2 Poor
Oct 2019
Pros:
Probably my fault for not reading the fine print and booking a non refundable rental.Cons:
I purchased insurance when I booked. When I got there they told me if I didn't purchase an additional 67 euro of insurance id need to leave a1400euro liability deposit as well as 144euro deposit for fuel which would be locked out of my account for 30 days. I don't have that kind of money and didn't want to create overdraft fees, and wasn't willing to spend the extra 67 as I was renting the car for less then a day. Long story short I realized it was better to cut my losses with the 30something euros I'd already spent and just walk away. I'd never be willing to let over 1500euro potentially provide liability for other ace customers for over a month for a days rental.2.0 Poor
Aug 2017
Cons:
Long story short got charged for damage that was not there. I believe with all my heart they charged me a damage fee cause they know my american credit card will pay for it and they are right (no deductible too) Scam!!!!6.0 Okay
Jul 2017
Pros:
Car was clean and agent was helpful and the car was clean and well prepared.Cons:
Hard to find the gold car/Rhodium office that represents Ace rental cars. There was no description of the rental office location in reservation. the agent told me that if i was going to portugal i needed to purchase additional insurance. this was not mentioned anywhere in the reservation.2.0 Poor
Jun 2017
Pros:
When I got to the airport I asked for ACE and no one knew anything about it or where it was. So, I had to rent elsewhere. I am still not sure it even exists there! It is a terrible way to arrive in a country and find out my reservation was on another country ending doing a diffrent reservation with a diffrent company3.6 Poor
May 2017
Cons:
They didnt tell me that the car company is "goldcar", no body know what or who is Ace company in airport. Ace company rent from another car companies cars- they never mantion that! And also they didnt tell me that i supposed to go to Gold car or something familear and they didnt answer me when i was calling. The car i ordered was talken by other customer and i paid 60 Earo extra!!! to rent another car i wasnt ask.2 locations in Madrid
from $45/dayLocations in Madrid
Calle de Tortosa, 10
+34 918 34 14 00
Terminal 1, Av. De La Hispanidad
+34 918 34 14 00
Filters
Reviews
2.0 Poor
Apr 2019
Pros:
They didn’t let me rent the car at the end for some reason even though I had two id’s like they required. The people at the stand is not really helpfull and they are trying to charge you full price for any reasonCons:
The service at the stand desk. Spent nearly 2 hours to rent the car and at the end theybdidnt let me take it2.0 Poor
Oct 2016
Cons:
I HAVE NOT FINALLY RENTED MY CAR DESPITE THE CHARGE THE FULL AMOUNT. WHEN I SHOWED UP ON THE COUNTER (2 HOURS BEFORE IN ORDER TO DO THE PAPERWORK AND MAKE SURE EVERYTHING WAS FINE), THEY WANTED ME TO LEAVE 1.1000 EUROS AS DEPOSIT FOR 1 DAY RENTAL, OR PAY 70 EUROS FOR AN INSURANCE THAT I DID NOT WANT TO. AS A RESULT I DECIDED NOT TO RENT THE CAR AND WHEN I ASKED FOR A REIUMBURSEMENT OF THE RENTAL THAT I JUST RESERVED FEW HOURS AGO THEY TOLD THEIR POLICY IS NOT TO REFUND ANYTHING IF YOU CANCEL THE RESERVATION WITHIN 24 HOURS PRIOR OF YOUR RENTAL... VERY DISSAPOINTED AND WONT RECOMMEND THIS CAR RENTAL TO ANYONE. VERY BAD. I AM STILL THINKING IF SCALATE THIS ISSUE TO THE SPANISH CUSTOMER SERVICE IN ORDER TO GET MY REFUND OF THE RENTAL THAT I DID NOT ACCOMPLIS