7.9 GoodAug 23 2021
Seamless pick up and return in Barajas T4. My only issue was that I had picked a manual intermediate size sedan, and ended up with an automatic medium size SUV.
10.0 ExcellentMay 10 2021
New, clean car. Drove very well. Attendant at the Alamo in Madrid Airport was very helpful and attentiveDrop off instructions included in the rental agreement for one source of information
10.0 ExcellentSep 3 2019
El personal fue muy amigable y la entrega del vehículo muy rápido
2.8 MediocreAug 10 2019
Car wasn’t ready, long lines and terrible facility with no comfort either to employees and customers.
10.0 ExcellentJun 29 2019
Very friendly and cooperative staffThe car had a defective tyre that should have been checked before handing the car
4.4 OkayJun 13 2019
Easy drop offThe excess in the case of an accident was up to the whole value of the car! Usually on third party websites, it is around 2000-2500 euros. We had to pay 50 euros extra per day for the CDW. I should have known there is something hidden in the price shown on your website. Last time renting with you.
2.0 MediocreMay 20 2019
They did not have car I reserved. My flight was delayed 2 hours and they did nothing to help assist in finding me a new car. I ended up having to use a different company at 2x the cost.
7.6 GoodJan 30 2019
More transparence in the insurence costs
6.0 GoodOct 25 2018
Wrong car sizeI requested the small car since we were driving to the old medieval cities with little space to maneuver. Instead we got station wagon and were told there are no any smaller cars available. I have to say, that the driving in the cities and, especially, parking was a challenge.
2.0 MediocreOct 22 2018
Hidden fees, very poor customer experienceWouldn't recommend.First, when arriving at the car rental location in Madrid airport, the reservation we made wasn't valid because it's a third party. They said that even though we booked an economy car (Opel corsa or similar) we couldn't get one because the reservation specified a 4 seats car. They only offered a Mini car (a very badly equipped Mitsubishi) which was much more expensive than what we had reserved (165EUR) compared to the (96EUR) we had on kayak including insurance. Next, the insurance worth 40000EUR from kayak couldn't be used. We had to choose their more expensive insurance, saying that they don't work with Allianz. Last but not least, we didn't find the way to the car rental parking area in Madrid, so we parked it in the public parking right nearby. The consultant straight up refused to come with us for 5 minutes to guide us to the rental parking lot and told us we'll be charged the value of the parking ticket at the end of the day, when they would go pick it up. Overall, a horrible customer experience. Definitely not choosing Alamo (or Enterprise, the mother company, for that matter) again.