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The location is fantastic and the staff is wonderful!
The location was good. The pool is nice. They didn't furnish a refrigerator or microwave. They offered to rent one for $20 / night. It seem everything was for additional price.
The best part of staying at this hotel was access to the beautiful beach and the view. Every room faces the gulf. The room was clean and toiletries were higher end. The tv guide was missing, the pillows were lumpy and the bed was further than i prefer.
The rooms and the view were amazing. When I booked the hotel it said I was getting a king bed with balcony. I came to orange beach with my fiancé. However, when I got there they gave me too queen size beds, knowing we were together. Mind you I booked the room a month before. I had to argue with the front desk for thirty min until they FINALLY gave me what I asked for. Why not just do it right the first time? Why tell me you don't have an availability and then thirty min later when I said to cancel they said "oh we may have a room actually...." Get the f... Out of here. Really? Not to mention when you ask for towels the manager front desk lady has the biggest attitude. Great view but without good service this place is nothing. Treat people how you would want to be treated. I will not be coming back.
Family friendly Staff wasn't very friendly. When I checked out the woman had her cellphone out and vapor cigarette. She was short with me when I asked if I would receive a receipt.
Location. The bed was excellent. Generally unfriendly staff to include the Restaurant folks.
Loves the Island House Hotel. Right on the beach, complimentary pool towels and beach towels, cafe on premises with great food and reasonably priced, and plenty of room on the beach. Highly recommend!
I like the fact that it is right on the beach and we can hear the waves with our balcony door open. The hotel is clean and the staff is good about helping the guests. We have been to this beach and this particular hotel several times. It generally has the best value for a beach front room that is in a decent hotel. They don't have a complimentary breakfast. You can either pay for their breakfast bar or go down the road a bit to get breakfast. The beds are adjustable for firmness but I have trouble personally finding them comfortable. Our first night one of the air bladders in the bed was broken and we were so tired we didn't bother reporting it until the next morning. They did move us into another room for the duration of our stay as quickly as they could though.
Good location and beach access. Random room cleaning. The WIFI sucks big time. Plus they have blocked any outside signals. Want to send a text or email without paying them $5 a day, nope. Better go out to the street.
The location is great. The breakfast there was great at $9.99. The room was clean, plenty of space and a Kuerig Coffeemaker.
The view of the beach was very nice. We enjoyed the balcony and ocean view. The staff was very friendly and accommodating when we decided to stay an extra day. The atmosphere in the lobby was inviting with fresh water and coffee. The warm breakfast also included omelets or French toast made fresh. The only suggestion for improvement I would add would be to extend the beach chair/umbrella rental time. We rented the chairs for two days (Friday and Saturday) and we weren't ready to leave the beach at 5pm when the workers started removing the cushions and umbrellas.
The staff was nice and the location was great. The breakfast was great as well. Bathroom was moldy and rusty. The carpet was stained. There wasn't significant disrepair but general disrepair was everywhere. In general it wasn't bad just not up to HGI standards.
Our balcony was huge with an amazing view of the beach . It was room #5015 . Everyone was so friendly and the place was very clean . We will stay there again ! No negative comments on the hotel .
The room was very nice, clean, pretty spacious. We had no complaints with the room or staff. We just thought it was a bit overpriced. I will qualify that by saying, I know it was peek season but at 299 a night it was a bit much. We are use to staying in a multi bedroom condo with kitchen for those prices. We were just staying one night and a lot of other places were booked up so I understand. I'd stay again under similar circumstances.
All inclusive! Bathroom was small
What a beautiful beachfront view from our room! The room faced directly to the Gulf, almost entirely unobstructed. The bed was surprisingly comfortable, and the staff made sure we had plenty of pillows. The resort is well-appointed, with several restaurants, a gift shop and an office to book any type of water adventures you might want. We only ate at Latitude 30 this time, but it was quite good for the price. We didn't eat at Voyager's this time, but we have in the past, and it was one of the most memorable dining experiences I've ever had. It's also very close to many great shops at San Roc Cay, including some exceptional restaurants. The white sand beaches of Orange Beach simply can't be beat. Make sure to reserve lounge chairs and umbrella on the beach; at $30 a day they're not cheap but absolutely worth it, especially if you burn easily. Coffee service in lobby ends at 9am, and no other beverages in lobby - disappointing from a full service resort. Despite booking in advance, our room was not ready at 4pm as promised, and the staff did not offer any perks as a result of our inconvenience. The in-room coffee was not an award winner either, but seemed to be somehow better on the second day. Has the typical awful pillows as most hotels do, though I would have expected something slightly better from this resort.
Everything was kept super clean and the whole staff was amazingly friendly. Have stayed here once before and it was just as great each time. The rooms are nice and the view is perfect. Good distance from the water and awesome pool area The restaurants were extremely expensive and they didn't let our pizza delivery lady come up to the room. When questioned, the answer was so that we would be more likely to buy from their restaurants.
Nice location. The A/C wasn't very cool. The balcony was very small.
Room was excellent, great view of the beach - loved the location the most. Spa/jacuzzi area was filthy (hair, garbage, leaves floating) and there was so much chlorine our eyes burned from five minutes in there. loud college kids drinking and smoking around pool at night (felt less like a resort and more like a cheap spring break hotel).
Slept great in the bed. Very comfortable pillows and mattress, and the room was very clean. The view of the gulf overlooking the pool was gorgeous. The piano player in the lobby was great and many people enjoyed dancing in the evening. One of the elevators was broken, so their was only one working on our side. Their was a retreat that weekend with hundreds of loud and obnoxious teenagers. We hopped on the elevator after waiting for it for about 10 minutes and the 10 kids that were on it had pressed all of the elevator floor buttons before they got off as a prank. It was really really annoying. We finally made it to the 9th floor where our room was and unloaded. When we went outside to relax on the balcony the kids at the pool and on the balconies across the hotel on the other side had laser pointers flashing and shining in our eyes. We saw the potential of having an enjoyable time had everything worked and the kids not been there but unfortunately we did not enjoy our stay at all. We wanted to eat breakfast the next morning at their restaurant but it was so chaotic and crowded the wait was too long. We ended up going to Waffle House and leavaing early.
Had everything we needed. Destiny at the front desk was the most pleasant and helpful person we came across. The industry needs more stars like her. Be aware of your room location. We could smell the garbage that we were put by the whole time. Latitude30 service was terrible. Slow, and not how we requested. Charged for items we never received but manager never was available. One server on a holiday night.
Proximity to beach and local amenities. We found no fault.
Beds were comfortable. Hotel was clean. "Angled beach view" was as advertised. for the one person who could see it at a time, the vbiew was okay. The other person was out of luck unless they wanted to see the neighboring condos or their pool Room size, Difficult to control the heating/AC TINY bathroom "Angled beach view" was as advertised, so when combined with the minuscule balcony, only one of us could sit on the balcony and see the beach/ocean at the time. There was room for the 2 of us, but only one could see anything
We had a great time. It is centrally located and right on the beach. There were some self described "Frat boys" that were pretty awful on the beach, but when they moved up to the pool and began urinating in the shrubs the hotel security quickly corrected them and I did not see them again.
The staff was wonderful, from the desk clerks to the cook staff. Never heard the word "no". very accomodating. Next time will book direct. Using kayak was a nightmare
The beds, the location and amenities. staff was nice
Cleanliness of the room. Staff was nice and helpful. Construction on the property next went on too late into Friday night making it difficult to sleep.
Location on the beach-undeveloped lots on either side so their beach area was uncrowded/Hampton Inn guests only. Complementary breakfast was convenient with a variety of hot and cold food choices. Large indoor/outdoor pool area. Only two elevators, and no stairs to the lobby area. If you took the stairs, you exited into the parking garage.
Very comfortable and clean. Great location By a Walmart and across the street from the beach. Breakfast was great.
People were so nice. Looked more like a resort inside
Great room for the money. Room was a little small but had everything you need.
Free breakfast, wifi, swimming pool and hot tub. The staff was overly friendly and the location is great. A very short walk to the beach( short enough for my 2 year old) but they also have a shuttle if you need it. Several restaurants, ice cream shop, and grocery stores in walking distance Nothing to complain about except maybe better eggs with breakfast. They serve premade egg foam circles (but still very edible)
The bed was super comfortable the staff was very friendly, they were accommodating a high school band competition but they had plenty to eat for breakfast The bed was super comfortable the staff was very friendly, they were accommodating a high school band competition but they had plenty to eat for breakfast
The staff was very friendly. Right on the beach. Close to everything. Continental breakfast was very good. Room could have been a little cleaner but not too bad.
Loved the staff and hotel! All aspects of it! People saving seats around the pool and not being there all day. Elevator was slow but we enjoyed and used the stairs.
Great pool. Easy access to beach Didn't have Internet and couldn't find my reservations then Billed my credit card twice.
Great spot to relax and enjoy the gulf coast at the coast. accommodations are more than adequate with great staff and pool, with easy beach access get to gulf coast and experience a great time, our second year here the only drawback was the noisy carts being used by the staff early and late in the day.. need some rubber tires, not plastic on the tile floor bring your own umbrella and chair as rental is high
Basically everything at the Tides is great. Previously, we had typically stayed at a regular Best Western or maybe once at a Plus property. The quality difference on a Premier location is evident immediately with this place. The property opened in June 2016, so everything has that "new" feel to it. The entire building has a contemporary beach chic style to it. The lobby is on the fourth floor, and joins a large dining/lounge/bar area with huge windows and an unobstructed view of the Gulf. This space serves multiple purposes, including a bar area, entrance to the spa and the dining area for their free and ample hot breakfasts each morning. My wife's only critique: no bacon. But I enjoyed the two varieties of sausage available. The pool area is definitely nice but not necessarily remarkable. It has an outdoor bar with pool and hot tub partially hidden under the building overhang. A little more separation from the bottom-floor parking lot would be nice, but still pleasant. The property has its own walkway directly onto the sand, which is a must for us. The fire pit along the side of the pool bar is a nice touch, and was a welcome stop after a chilly evening walk on the beach. Rooms mainly start on the fifth floor, which guarantees a great view - if you select the right room. Some are "beach view" which means somewhere along the side. There are only about 25 "beach front" rooms, which mean they directly face the water. Be sure to ask for them if that's what you prefer. All told, this is a great property, and we will probably stay again. My only complaint is the same I always have: the pillows and mattress. The bed could easily be fixed with a small foam mattress topper. But the pillows are the typical hotel terrible. I eventually used 4 to get comfortable. Bring your own. Our bed's comforter also had a small stain on it, but this was minor.
The proximity to the beach was great! Room was small but everything seemed new or newer. Well..The proximity of the beach greatly diminishes when they lock all the outside doors. The front door was the only one open. When I asked the attendant, he got rude and told me they had noise complaints so they locked all the doors. Wouldnt you just stop the noise instead? And the AC unit was way over its head in the room. Kinda worked...sorta.
Closeness to the beach breakfast was good too. The pool was small but clean
Location was perfect, right on the beach, comfortable bed, nice views, friendly staff. Very small bathroom, shower not really clean, my hallway smelled terrible. Like poop. I was on the 3rd floor. At night time when we were sleep my husband & I smelled poop.
Great location, good breakfast, clean room Door to the bathroom was broken, shower was partially painted, toilets didn't flush properly, ocean view was more of a parking lot view, and the minifridge was extremely loud.
We didn't spend much time in the room because the beach location was perfect. Great restaurants in the area. If you love BBQ then try Moes across the street. Seafood at Sea and Suds to dine and watch the waves. The staff was friendly and eager to please but Betty the breakfast hostess was delightful and so pleasant every morning. We were very pleased with our stay.
Confortable room. Quaint pool area. Balcony is a plus, but a bit small and narrow. We weren't given the option of having a beachfront room. No rooms are smoking. No microwaves in the room. Elevators are extremely slow. Very small continental breakfast, dining area too crowded to tackle alone with a 10 month old. Beach access slightly inconvenient. Definitely overpriced. The majority of the hotel faces the adjoining condos and hotels rather than the beach itself.
Great view and right on the beach, staff was amazing...very comfortable beds Ice machines didn't work and needed some general maintenance and repairs done around facility...parking was horrible
Myself and a group of friends came down to Orange Beach for the Florida George Line Concert. Sleep Inn had a great location that was easy to find. Clean room and overall very clean hotel. Staff was super friendly and knew the area well. I think it's a really great place if you have to do an overnight or maybe a weekend stay. We rented a two bedroom for 4 people; there's going to be a space issue no matter how you look at it, but I feel that even with only 2 people there wouldn't be much room. It was an excellent room, but do know ahead of time it is a little close quarters.
Location and price
Hotel was conveniently located My wife and I had to leave the night we were scheduled to stay around 9:30pm to get home to our 15 month old who had a bacterial infection. So we were not able to stay the night. The hotel told me to call expedia who "approved" the refund. The front desk person advised me I would then have to call back and speak to the GM to talk refund. Mr Bolin informed me I could not even get a partial refund because they could not book out the room to their sold out hotel. In case of emergency do not expect any "understanding" from Mr. Bolin. 3 important things I have learned from this: 1. Each Choice Hotel is independently owned and operated so a refund of some sort could of been given. 2. Sleep INN in Orange Beach values their $220 more than genuine understanding of the situation and my son's health. 3. I will never stay at a Choice Family Hotel on my dime again. I will tell all my friends this story and recommend the Hampton Inn conveniently located next door. Hope your "policy" was worth the lost business.
Price was okay, proximity to beach was great. Bathroom needed to be cleaned a little better
Not much, close to beach but you have to cross a busy street Upon arriving we went to our room, kicked off our shoes and chilled for a bit, I had to go use the restroom, there was no toilet paper to be found, my husband picks up the phone to call the front desk and no dial tone, so he had to go back down to the front desk and get a roll, then we see they didn't stock towels and the bottom of our feet from walking around in the room are now black. The only thing housekeeping did to our room was make the bed and the coverlet was either stained or dirty. We paid good money to get a room at this time of year, but I'm telling you here and now,we will never stay at this hotel again. It wasn't worth over $700.00 for three days here.
Loved that this hotel was so close to the beach! Facility was clean. A bit dated not a big deal and didn't effect our stay. The floor are tile which made sand a big issue (of course being near the beach im not sure carpet would be better).
Access to beach, location. Elevator not working properly.
Friendly staff, clean rooms, clean pool. Very cold air conditioner. Older building showed its age. Cheapest rate by the beach on Gulf Shores, but you get what you pay for.
The hotel is in a great location, and the rooms are nice. The front staff is unnecessarily rude; it was as if it was an inconvenience for them to assist their guests.
Poor smell, not fast hot water-only after 20 minutes, not very good breakfast.
We stayed for three nights and the first two morning we were awoken by very loud and repetitive banging on the door by housekeeping. Just not very curteous at all.
The Hotel was across from the beach which made it very easy to return back in case of forgot items. Also, the hotel did provide laundry rooms and ice machines, which made things easier overall. The cleaning service came to my room once during our 4 day stay. We did not leave "Do not Disturb" signs on the doors, and still we only received clean towels and had our beds made once.
Pool was nice, 40 feet from the beach Clean room Bed was tiny Breakfast sucked Elevator was run down
Availability when we had no other options! Rude check-in staff. Had to ask for towels and TP. Breakfast room was not well stocked. Refrigerator was not cold. TV was terrible. There were no carpets. Too far from beach.
It was next to beach! I just didnt think it was worth $156.00 for the one night. The breakfast was horrible, no hot food, just dry cereal and pastries, with packaged oatmeal, and i should of stuck with my first mind and that was staying at Hampton Inn which i should of paid the $180.00..
Location Wet beds, moldy lampshade, cable sucked, front desk personnel and manager were RUDE