Grand Yazlcl Club Marmaris Palace

The scenery from the hotel is amazing and the pine trees and green areas make it a very relaxing place to be. When asking for a water boiler and to get a 24 hour working air condition they were helpful to fix this for us. The animation shows are amazing with very professional groups, much better than many hotels I've been to before. The food buffet is big and the food tastes good. The Spa is very nice with professional staff from Bali. The coffee corner is amazing with professional barista.

Not satisfied with the cleaning staff. First day they took dirty towels and folded them and put them back where they were. Had to complain two times before the room looked decent. There are also no shower equipment or shampo/conditioner/shower cap and all these stuff that you expect from a 5 star hotel. There was no water boiler either. The air condition stops working at 10 pm which is ridiculous. The staff in general were not as helpful and smiling as I'm used to at other 5 star hotels. The receptionists were not very helpful and couldn't answer many of my simple questions. The woman in the guest relation counter seemed annoyed when asking her questions.