Pros (+) Very poor customer service
Cons (-) Cleanness safety and sanitization wasn’t high priority to the property management
5 stars
Infinity Hotel Makkah
Ajyad Street, Mecca 21955, Saudi Arabia, Mecca 24231, Saudi Arabia
Mecca, Saudi Arabia
See location+966 125 100 900Overview
Located in Al Hujela, Infinity Hotel Makkah offers 5-star accommodation and an airport shuttle, a 24-hour reception and an express check-in and check-out feature. It is also a brief car ride from Al-Jamrah Al-Wusta and Abraj Al-Bait Towers.
There are a variety of facilities available to those staying at the hotel, including room service, laundry facilities and car hire. In addition, the multilingual staff are available to provide local information. Guests can also benefit from the hotel's internet connection.
Infinity Hotel Makkah has 810 rooms that are filled with all the essentials to ensure a comfortable stay.
Infinity Hotel Makkah is within walking distance of Kaaba and Al-Masjid al-Haram. Jabal Al Nour can be easily reached by car.
Amenities at Infinity Hotel Makkah
- Room service
- Free Wi-Fi
- Airport shuttle
- Internet
- Parking
- Laundry facilities
- Express check-out
- 24hr front desk
- Increased accessibility
- Air-conditioned
Services and conveniences
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Air-conditioned
- Internet
Parking and transportation
- Airport shuttle
- Parking
Accessibility and suitability
- Elevator
- Increased accessibility
Laundry
- Laundry facilities
Reviews of Infinity Hotel Makkah
7.4
Good
817 verified ratings
Wonderful
268
Very good
128
Good
149
Okay
104
Fair
59
Mediocre
37
Poor
72
Summary of reviews
Guests say
Guests generally appreciate the hotel's location, being close to Haram, but they express significant dissatisfaction with the service and cleanliness. Many reviews highlight poor customer service, unclean rooms, and inadequate breakfast options. Some guests found the hotel to be in need of maintenance, while a few appreciated the cooperative staff and good breakfast variety.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
4 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How far is the hotel from the Haram?
The hotel is within walking distance of the Kaaba and Al-Masjid al-Haram, making it very convenient for guests.
Is there parking available at the hotel?
The hotel has its own parking area, which is appreciated by guests, and it's only a 10-minute walk from the Haram.
What are the main advantages of staying at this hotel?
The hotel's main advantages include its location, value for money, and the availability of free car parking, making it a great choice for visitors.
How is the cleanliness of the hotel rooms?
While some guests have mentioned issues with cleanliness, others have praised the hotel for being very clean and well-maintained.
What can guests expect from the hotel's breakfast?
Opinions about the breakfast vary, with some guests finding it amazing, while others feel that it needs improvement in terms of quality and variety.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in September, which is considered the low season. This could provide a more peaceful experience.
Take Advantage of Nearby Attractions
The hotel is within walking distance of several attractions, including the Kaaba, Al-Masjid al-Haram, and Abraj Al-Bait Towers. Plan your itinerary to explore these nearby sites.
Check Room Amenities
Some guests highlighted the spacious and clean rooms, while others mentioned issues with room service and cleanliness. It's advisable to check the room amenities and cleanliness upon arrival.
Utilize the Free Parking
The hotel offers free parking, which is a great perk considering the proximity to popular attractions. Take advantage of this service to save on parking fees.
Be Mindful of the Distance to Haram
Several guests noted that the hotel is a 10-minute walk from Haram. Keep this in mind when planning your daily activities, especially if traveling with elderly individuals.
Consider Alternative Dining Options
While some guests praised the breakfast and dinner, others found the breakfast options limited and in need of improvement. Consider exploring nearby dining options for a diverse culinary experience.
Inquire About Shuttle Services
Some guests mentioned the lack of shuttle service to Haram. If this is important to you, it's advisable to inquire about the availability of shuttle services before booking.
Check for Special Requests
If you have special requests, such as early check-in, ensure that these are confirmed before your arrival. Some guests reported issues with special requests not being accommodated as expected.
Be Aware of Language Barriers
Some guests experienced challenges communicating in languages other than Arabic. It's advisable to be prepared for potential language barriers and have a translation tool or service available if needed.
Location
Ajyad Street, Mecca 21955, Saudi Arabia, Mecca 24231
What's nearby
- Abraj Al-Bait Towers0.4 mi
- King Fahad Gate0.6 mi
- Kaaba0.7 mi
- Well of Zamzam0.7 mi
- Sacred Mosque0.7 mi
- Jannat al-Mu'alla1.4 mi
- Makkah Haramain High Speed Railway Station2.5 mi
- Mount Thawr3.3 mi
- Hira Cave3.7 mi
- Jabal Al-Nour3.7 mi
- Makkah Mall4 mi
- The Kiswa Factory of the Holy Ka'aba4.8 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 1:30 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Infinity Hotel Makkah
Low season | August |
|---|---|
High season | October |
Average price (weeknight) | $113 |
When to book a room at Infinity Hotel Makkah
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Infinity Hotel Makkah
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See most recommended stays in MeccaGood to know
Value for money | 7.2 |
|---|---|
Distance to city center | 0.9 mi |
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