Pros (+) Good
5 stars
Swissôtel Makkah
Photos of Swissôtel Makkah
Overview
The Mecca Hotels Swissotel Makkah in Makkah, Saudi Arabia boasts an impressive 1,487 guestrooms only about 45 miles from both Taif Airport and King Abdulaziz International Airport. The five-star contemporary hotel is near holy Masjid Al Haraam and overlooks the Ka’aba and the entirety of Masjid. The hotel has a meeting room, several hotels, and a business center for guests to use.
This hotel is only a short walk from the Haram and at the heart of the traditions of the city. The contemporary and fresh guest rooms offer many amenities for guests visiting the Holy City. Rooms come with twin, triple, or king beds and include private bathrooms and flat-screen televisions. There are spacious work desks, ergonomic seats, and prayer mats available in each room along with high-speed wireless Internet. Suites are also available for guests who desire more space.
The Swissotel Makkah includes transportation services along with room service and safe deposit boxes for guests. Housekeeping is provided and there are laundry and medical services on site. Concierge service is available to help guests get around while a business center is perfect for those working in the city. There is also currency exchange at the hotel along with bell staff to make the visit a convenient one.
In-room dining is available to guests at the hotel with both Arabic and Western menu choices. The Al-Ruwad Tea Lounge provides tea and coffee to guests as well as pastries and small sandwiches. Al-Ruwad Restaurant is also on-site and offers both traditional and international cuisine in a space that can fit 2,500.
Latest deals for Swissôtel Makkah
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Swissôtel Makkah
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Bathroom
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Bathrobe
- Private bathroom
- Walk-in shower
Dining
- Electric kettle
- Minibar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
- Coffee shop
- Dining area
- Dining table
General
- Family rooms
- Seating area
- Slippers
- Interconnected room(s) available
- Sofa
- Landmark view
- Telephone
- Carpeted
- Tile/marble floor
- City view
- Storage available
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Bottle of water
- Chapel/shrine
- 24hr front desk
Accessibility and suitability
- Non-smoking rooms available
- Entire unit wheelchair accessible
- Increased accessibility
- Elevator
- Accessible by elevator
- Hypoallergenic
- Non-feather pillow
- Upper floors accessible by elevator
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
- Drying rack for clothing
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Parking
Outdoor
- Garden
Family friendly
- Cribs available
Reviews of Swissôtel Makkah
8.8
Very good
4783 verified ratings
Wonderful
2753
Very good
782
Good
496
Okay
238
Fair
203
Mediocre
100
Poor
215
Summary of reviews
Guests say
Guests frequently mentioned issues with service and cleanliness, with many expressing dissatisfaction regarding the lack of basic amenities and poor room readiness. However, the hotel's location near the holy site was praised, with some guests appreciating the view and the overall atmosphere.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.8 out of 10
4 reviews
All reviews
Cons (-) Peace, mercy and blessings of God Please check your reservation 155828357990 Because he did not enter the system until now
Pros (+) very close to Haram, room size was bigger than most 5 star hotels I have stayed in before, breakfast is good but could have been improved as its neighbouring hotels provide better breakfast in my opinion
Cons (-) nothing
Cons (-) we did not like staff communication, TV was not working.. cold water was not available and we called them to reaper so we lost 45 minutes..room service food should be paid Cash..?? .. no Wi-Fi we have to pay..!! also we have to get card from reception counter only..?? quality of food is very poor and sitting Area is not organized well...!!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the breakfast at Swissôtel Makkah?
The breakfast at Swissôtel Makkah is highly praised by many guests, offering a wide variety of options and excellent quality.
Are the beds at Swissôtel Makkah comfortable?
Guests have consistently mentioned the spacious and comfortable beds at Swissôtel Makkah, ensuring a good night's sleep during your stay.
Is parking available at Swissôtel Makkah?
Swissôtel Makkah provides parking facilities, ensuring convenience for guests traveling by car.
How is the cleanliness at Swissôtel Makkah?
Guests have highlighted the cleanliness of the rooms and the hotel in general, ensuring a pleasant and hygienic stay at Swissôtel Makkah.
When is the best time to visit Swissôtel Makkah?
The low season at Swissôtel Makkah is in August, while the high season is in June. Planning your visit accordingly can help you make the most of your stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the Ka'aba comes highly recommended.
Take Advantage of the Convenient Location
The hotel is located within walking distance to the Haram, making it ideal for those who wish to easily access the holy site.
Consider Upgrading to a Suite
Guests who desired more space found the suites to be a worthwhile upgrade, providing extra comfort during their stay.
Explore the Dining Options
Guests appreciated the variety of dining choices available, with both Arabic and Western menu options. The breakfast buffet was particularly praised for its quality and variety.
Utilize the Transportation Services
The hotel offers transportation services, which can be convenient for guests looking to explore the city or travel to and from the airport.
Be Mindful of Check-in Times
Some guests experienced delays during check-in, so it's advisable to plan for potential wait times, especially during peak hours.
Take Note of Room Maintenance
A few guests mentioned that the hotel rooms appeared dated and in need of maintenance, so it's worth considering this aspect when booking.
Consider the Crowds During Prayer Times
The elevators can get crowded before and after each prayer time, so it's helpful to plan accordingly to avoid potential waiting times.
Be Aware of Potential Service Delays
Some guests reported slow room service, so it's advisable to manage expectations regarding the speed of service.
Check Room Amenities
While most guests found the amenities satisfactory, a few mentioned issues with bathroom cleanliness and maintenance, so it's advisable to check the room thoroughly upon arrival.
Location
King Abdul Aziz Endowment, Mecca 21955
What's nearby
- Abraj Al-Bait Towers161 yd
- King Fahad Gate0.3 mi
- Kaaba0.3 mi
- Well of Zamzam0.3 mi
- Sacred Mosque0.4 mi
- Jannat al-Mu'alla1.1 mi
- Makkah Haramain High Speed Railway Station2.4 mi
- Hira Cave3.4 mi
- Jabal Al-Nour3.4 mi
- Mount Thawr3.6 mi
- Makkah Mall4.2 mi
- The Kiswa Factory of the Holy Ka'aba4.6 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 10007774
Essential information about Swissôtel Makkah
Low season | May |
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High season | January |
Average price (weeknight) | $270 |
Average price (weekend night) | $264 |
When to book a room at Swissôtel Makkah
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.0 |
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Distance to city center | 0.6 mi |