Overview

Swissotel Makkah

Al Bait Complex, Mecca 21955, Saudi Arabia
+966 125 718 000

$151+

Overall guest ratings

7.9/10 Good
Based on 16,342 reviews

Review highlights

  • 8.3
  • 7.0
  • 4.8
  • 3.3

Good to know

  • Great view

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    About

    Being part of the luxurious Abraj El Bait Complex, Swissotel Makkah is a design hotel located in close proximity to the Holy Haram overlooking the Kaaba, the Grand Mosque. It boasts Chargeable Wi-Fi and 2 restaurants. All modern accommodation at Swissôtel are decorated with printed carpeted floors. Each suite offers a spacious seating area with a flat-screen TV and a minibar. A marble bathroom is also included. Signature Restaurant offers fine dining with a selection of mouth-watering seasonal menus.

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    Amenities

    • Complimentary breakfast
    • Facilities for Disabled Guests
    • Business center
    • Internet
    • Wi-Fi
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Laundry facilities
    • Laundry service
    • Bar/Lounge
    • Express check out
    • Pets not allowed
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    Reviews

    Guest reviews of Swissotel Makkah

    Overall Rating

    7.9 Good
    Based on 16,342 reviews
    • 8.3 "Breakfast is good."
      7.3 "73% were happy with the price of the breakfast."
    • 7.0 "Good location."
      9.3 "93% liked the proximity to sightseeing."
      8.7 "87% liked the proximity to shopping."
      7.9 "79% thought parking was inexpensive."
      7.2 "72% enjoyed the restaurants & bars nearby."
    • 6.6 "Service is ok."
      6.2 "Only 62% thought the service was professional."
      5.2 "52% thought the management was tolerable."
      5.5 "Only 55% were satisfied with the booking process."
      6.4 "64% said the concierge service was sufficient."
    • 4.8 "Rooms are not good."
      1.2 "88% complained about the bathroom."
      2.3 "77% said rooms were small."
      0.0 "100% criticized the small bathroom."
      1.0 "90% thought they were poorly maintained."
      1.6 "84% had problems with the shower."
      2.3 "77% said the bathroom was dirty."
      2.2 "For 78%, the rooms looked old."
      0.6 "94% thought the tv was sub-standard."
      0.9 "Air conditioning was criticized by 91%."
      1.7 "83% were disappointed with the minibar."
    • 3.3 "Value below average."
      2.9 "71% thought it was overpriced."
      4.1 "The price was too high for 59%."
    • 2.9 "Disappointing internet connection."
      2.9 "71% thought it was overpriced."
      2.8 "72% said the wifi quality was bad."
    • 0.0 "Beach is unacceptable."
      0.0 "Beach sports facilities are not good, thought 100%."
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    Overall Rating

    7.9 Good
    Based on 6,373 reviews
    • 8.5 "Breakfast is good."
    • 6.5 "Location is acceptable."
    • 6.3 "Service is ok."
      6.6 "Only 66% thought the service was professional."
      5.1 "51% thought the management was tolerable."
    • 4.9 "Rooms are not good."
      1.4 "86% complained about the bathroom."
      3.1 "69% said rooms were small."
      0.0 "100% criticized the small bathroom."
      1.0 "90% thought they were poorly maintained."
      2.3 "For 77%, the rooms looked old."
      2.3 "77% said the bathroom was dirty."
      1.8 "82% had problems with the shower."
    • 3.0 "Terrible value."
      2.7 "73% thought it was overpriced."
    • 2.8 "Disappointing internet connection."
      2.7 "73% thought it was overpriced."
      3.0 "70% said the wifi quality was bad."

    Overall Rating

    8.0 Good
    Based on 8,824 reviews
    • 8.0 "Breakfast is good."
    • 6.7 "Service is ok."
      5.1 "51% said the reception staff was ok."
      6.2 "Only 62% thought the service was professional."
      5.1 "51% thought the management was tolerable."
      5.7 "Only 57% were satisfied with the booking process."
    • 6.7 "Location is acceptable."
      6.6 "Reasonably accessible by car, said 66%."
    • 4.9 "Rooms are not good."
      2.3 "77% said rooms were small."
      1.4 "86% complained about the bathroom."
      0.0 "100% criticized the small bathroom."
      1.2 "88% thought they were poorly maintained."
      2.4 "For 76%, the rooms looked old."
      1.6 "84% had problems with the shower."
      2.3 "77% said the bathroom was dirty."
      1.8 "82% were disappointed with the minibar."
      0.6 "94% thought the tv was sub-standard."
    • 3.2 "Terrible value."
      2.7 "73% thought it was overpriced."
    • 2.8 "Disappointing internet connection."
      2.7 "73% thought it was overpriced."
      2.9 "71% said the wifi quality was bad."

    Overall Rating

    7.9 Good
    Based on 1,143 reviews
    • 8.3 "Breakfast is good."
    • 7.5 "Good location."
      9.4 "94% liked the proximity to sightseeing."
    • 5.9 "Service is ok."
      5.8 "Only 58% thought the service was professional."
    • 4.8 "Rooms are not good."
      1.3 "87% complained about the bathroom."
      5.0 "Only 50% said rooms were clean enough."
      2.2 "78% said rooms were small."
      0.0 "100% criticized the small bathroom."
    • 3.3 "Value below average."
      2.8 "72% thought it was overpriced."
    • 2.8 "Disappointing internet connection."
      2.8 "72% said the wifi quality was bad."
      2.8 "72% thought it was overpriced."
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    "Great view"
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