Laundry
Basics
Parking and transportation
Accessibility and suitability
Dining
Health and safety
Services and conveniences
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a safe, 24hr front desk, multi-lingual staff, designated smoking area, increased accessibility, parking, minibar, free Wi-Fi, air-conditioning, laundry facilities, and laundry service.
How close is the hotel to popular attractions?
The hotel is near Quba Mosque (0.4 mi), Al-Madinah Museum (2.2 mi), Jannat al-Baqi‘ (2.3 mi), Prophet's Mosque (2.4 mi), Green Dome (2.4 mi), Masjid al-Qiblatayn (4.3 mi), Al-Noor Mall (4.5 mi), Islamic University of Madinah (4.8 mi), King Salman International Convention Center (5.4 mi), Mount Uhud (6 mi), and Mada'in Saleh (193 mi).
What can guests expect in terms of cleanliness and room facilities?
Guests have mentioned concerns about cleanliness, including the washroom and availability of towels. Some guests also experienced issues with the air conditioner and lighting. The hotel should ensure a more thorough cleaning of restrooms and rooms.
How is the hotel's customer service?
Guests have reported language barriers with the staff, as they mentioned that the staff doesn't speak English well. The hotel may need to address this to ensure better communication with non-Arab guests.
What are the common concerns about the hotel's location and breakfast?
Some guests found the hotel's location away from the main center, but acceptable. However, there were concerns about the lack of breakfast. The hotel should consider offering breakfast options for guests' convenience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Location
Some guests recommend requesting a room away from the main center for a quieter stay, although this may mean being further from the main attractions.
Language Barrier
English-speaking guests may encounter difficulties as some staff members have limited proficiency in English. It could be helpful to use simple language or phrases when communicating.
Check for Essential Amenities
Prior to arrival, ensure that the hotel provides essential amenities such as towels, iron, and a clean washroom, as some guests reported these were not readily available.
Be Mindful of Cleanliness
Several guests highlighted issues with cleanliness, particularly in the washrooms. It may be advisable to check the room thoroughly upon arrival and report any concerns to the staff.
Location Convenience
The hotel's proximity to Masjid Quba is a positive aspect, but it's important to note that it is relatively far from Masjid Nabwi and the main center. Plan transportation accordingly.
Be Prepared for Limited Services
Guests noted the absence of breakfast and limited services such as laundry facilities and a designated smoking area. Consider making alternative arrangements if these are essential for your stay.
Address Air Conditioning Concerns
Some guests experienced issues with the air conditioner, including water leakage onto the bed. It may be beneficial to confirm the functionality of the air conditioning upon check-in.
Plan for Language Barriers
As the staff's proficiency in English is limited, guests who do not speak Arabic may encounter challenges in communication. Consider using translation apps or simple language to facilitate interactions.
Verify Room Cleanliness
Given reports of cleanliness issues, it's advisable to check the room thoroughly upon arrival and promptly notify the staff of any concerns to ensure a comfortable stay.
Manage Expectations on Amenities
Guests reported the absence of certain amenities such as an iron and towels. It's recommended to confirm the availability of essential items with the hotel in advance to avoid inconvenience.
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 1:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Distance to city center | 2.6 mi |
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Nearest Airport | Medina Mohammad Abdulaziz |
Distance to airport | 10.3 mi |