Holiday Inn Raleigh-Durham Airport

Pros: EXCELLENT customer service – extremely helpful, knowledgable –among best I've encountered. Gave me great recommendations for restaurants, just generally very on the ball and helpful.

Cons: Kayak.com quoted me two prices: $85, or $99 with breakfast. For some reason the hotel staff did not know that this was the case, and even though I had paid extra for breakfast, they at first told me breakfast was not included. I had to get my confirmation receipt to show them that I had paid extra for it. They were very gracious about it and said to go ahead and have breakfast, but but it still left me feeling a little like a "moocher." Whoever is at fault here really needs to fix this.

Great location to RDU and friendly staff

Pros: Rooms are good and location is great.

Cons: Kuerig Coffee Maker did not work. My son found the bed extremely hard. The "pantry" for snacks only contained sweets and carbs, no protein or dairy.

Great Experience

Pros: I loved everything about this hotel from the staff to the soft/firm pillows on each side of the bed. The staff was friendly and informative. The location was central to a lot of things which meant we didn't have to ride around to find food and shopping. The atmosphere was welcoming. The beds was comfy and the establishment was up to date and clean. I can't say there was anything that I didn't like about this hotel. We went for a night away from the kids and enjoyed our stay!! We definitely plan to stay at a Holiday Inn establishment from now on when going away and particularly this one when we are in the area.