Pros: The wait to get a car was 1.5 hours which allowed me to get used to the Raleigh climate after flying from Seattle.
Cons: The lady gave me a wrong cost estimate for the car rental itself, and said "it includes an extra hour because you came in early but it won't once you return the car. Gas is only $25 if you bring it empty". She didn't didn't explain about gasoline surcharges, ended up charging $34 for gas instead of $25 as was stated on the contract. Deceiving southern lady!
May 3 2016
Pros: Timely shuttle, clean car, good location
May 3 2016
Cons: There was a very long line of people waiting to turn cars in, but most of the attendants from Payless were just standing around and not helping the one person trying to receive rental cars. My wife and I were lucky we were there early enough for the delay, but the awful service really put other customers at risk of missing their flight. We will not use Payless again.
Jun 5 2016
Cons: The office was close so I couldn't even get the car.
Jul 12 2016
Confusion in parking lot
Pros: It was completely unclear where to drop the car - attendants were directing people to unmarked locations.
Aug 1 2016
Cons: The service was terrible. It took an hour to pick up the car and there was only one other person in line. They wanted to give me a compact car for the price they had quoted me for a mid-sized car. I will never usePayless again.
Sep 5 2016
Overcharged me $25 for gas- that I refilled
Cons: I refilled the gas. The people at the desk said they'd take it off, but it didn't come off the bill when my credit card went through.
Sep 27 2016
Cons: Our final bill was double what we saw listed on Kayak. Payless billed us an additional $18 listed only as "RSP" on the receipt.... we had to look up online that it's a "Roadside Service Plan" ... a service the agent said was offered "free of charge" when we first picked up the vehicle.
The remaining hidden fees were the various airport fees & taxes on taxes you generally expect from an airport rental. Not unexpected, but Kayak should disclose these when making a reservation.
The car itself was clean and ran well. If it weren't for these hidden fees, we would be very happy with Payless.
Cons: Alamo would not allow me to use a debit card to purchase the rental.
Car was dirty on outside.
Felt rental was overpriced from my normal one way rental between RDU and GSO by $20!
Aug 29 2016
Pros: Picking up out vehicle was quick and easy.
Aug 30 2016
Pros: Service was fast and friendly.
Sep 9 2016
Easy Rental & Friendly Staff
Pros: Super nice staff in Morrisville
Sep 12 2016
Good Customer Service
Pros: Quick and easy to rent. Good cars, very clean and good customer service.
Sep 22 2016
not much guidance but the service was cool
Pros: car drove well.
Cons: when I was picking up the car, they just gave me the keys and said, "go around the corner for the Economy cars." they then just left me alone. there were three employees working the front desk and only one person behind me. then the car is a 2016 and noe one taught me how to turn it on or how the lights work. to this day I don't know how to turn on that cars regular lights. I had a very hard time driving on the highway in the dark
Cons: Workers were very very unprofessional. They were slow too. The pick up process took 45 min and I was third in line.
Jul 23 2016
Discount car rental
Pros: I liked that there was no line. I was helped and not hassled to buy the extra protection insurance. The price was great. The car was a tiny Mitsubishi but performed for my needs really well
Cons: Nothing I didn't like
Aug 16 2016
Cons: I didn't like the wait time when I went to pick up my car. I waited over an hour to get my car, there was only one person working on counter and helping customers.
Aug 28 2016
Cons: Car seats had many stains. At pickup, there was only one employee doing all the jobs: checkin, clean, wash car, fill gas, etc.
Cost was too expensive for the value.
Aug 30 2016
Pros: car was clean, smooth drive and very good on gas
Cons: pickup and drop off was a little slow
Sep 2 2016
Pros: Price best of all at this airport. The value trumps the minor nits.
Convenience the same as the big names.
Counter service usually friendly and efficient.
I will continue to rent here.
Cons: Just a couple of nits:
Counter service was slow once, due to customer with issues.
Cars not as clean as most agencies, but acceptable.
Sep 12 2016
No means No
Pros: The price point was excellent. The car was clean. The drop off was easy.
Cons: The pick up was going well until I declined the insurance coverage and from that point on, the counter person tried everything to scare me into changing my mind (though he was not rude). But it did get to the point where he reminded me very much of the 80s timeshare salesman. He told me that I better note even the slightest blemish on the car because since I didn't get the insurance, it could cost me hundreds or more.
Pros: They were totally helpful when I had to change my plans.
Cons: Airport shuttle and routing was a little arcane, but shuttle was very quick.
Jul 23 2016
Pros: Fast service great price on Wilmington drop good fast and service from pick to drop.
Cons: It was all great.
Sep 7 2016
Great car, fantastic price, great service
Pros: All was GREAT!
Sep 11 2016
Cons: The Front desk customer service was very slow.
Sep 12 2016
Pros: Car was very clean and ran smoothly. Also the drop off process was very quick
Cons: One hour pick up line
Sep 27 2016
2nd car almost a charm
Pros: I thought the Budget staff was very nice and helpful when we arrived. When the first car smelled like smoke they were happy to give us a different car that was a step down from the 1st, but smelled nicer.
Cons: The car we received had the steering alignment way off and was not conducive to the long drive we had. I would have taken the car back, but we had already exchanged it once and this was the last car that was within the lot that met our request. I was annoyed and did not like the car or feel of the car at all. I would not rent from this particular Budget car rental spot again nor would I drive a Kia again.
Cons: Windshield was filthy.
Took over an hour to pick up, first car was locked so I had to wait for a second car.
I changed my drop-off time over the phone and was told I wouldn't be charged, when I dropped the car off, I was charged and had to wait in line for another 35 minutes just to get my refund.
Apr 29 2016
Cons: No one to check me in. Had to wait for email.
Jul 9 2016
Pros: Unbelievable deal. Excellent service at both the locations at the pick up and drop off. Thanks.