Durham Hotels

The room was very convenient to the Duke campus. We decided to stay the night after a basketball game but weren't very familiar with the Durham area. This hotel was definitely a good place for people who don't know what else is around.

Having previously worked in hospitality for 6 years, I find myself more critical of hotels and their staff more than others. This staff was not very pleasant and I don't think any of the people I encountered smiled once. You need to ensure that guests who are out of their normal comfort of home feel comfortable in the place they'll be sleeping. The beds were also not great. The air conditioning/heat was very loud.

Location was good and the room was nice and clean.

Was disappointed with their internet services. Wifi only works in their lobby but not in the guest rooms. It was hard to get a cellphone connection too since I use AT & T.

There was no WiFi or AT&T cell phone service in the rooms, in addition the lobby WiFi was broken. Business room computers were slow and did not print.

In need of an update

Breakfast

NOTHING!

There was a lot of noise in the hall all night long. Young people partying in the halls. I had to call the front desk and after some time, they finally quieted down about 3 AM.

We were there to attend a family funeral, so not exactly looking for a fun weekend. It was convenient to some family members. And I appreciated the small size. Rooms nice, beds comfy.

Agree with Valerie...the Bull Durham staff was less than attentive. At that point, it was the first time we'd had to sit down to a decent meal. But we had to flag down wait staff. Had us wondering if it was because we were the only people of color at the Inn who weren't employed by it.

The hotel facilities and environment

Quality of the food for room service was excellent

easy check in and check out. clean comfortable room. friendly staff

breakfast service was all styrofoam plates and cups and single-use plastic utensils-- very wasteful and in conflict with the environmental info in the room!

The facilities and the rooms were very clean. The bedding appeared newer as did the carpeting. The bathroom was very clean. The lobby and the breakfast area was well taken care of. The staff was attentive. The pool area was very clean and well taken care of too. I have stayed here many times for both business and pleasure and have never been disappointed, great job!

The shower head could have better pressure, it may have been the room we were in, but that is the only thing that I would like to see changed!

Location was very central. Near to Duke Univ.

No place to get breakfast other than the hotel. Temperature of the room was hard to manage.

Was one of the bests 3 stars hotel we ever stayed at.

I always use to having a coffee pot in the . We did have a small one in our room

Was a great great place to stay

Nothing the staff was lazy, they were slow, and not trained very well on operating the equipment. I usually won't complain even if service isn't very good but this service was just terrible.

The whole stay!!!

(Hotel employee) was very helpful at the front desk. The location is great also.

I stayed at Crosslands for 1 week and my visit was horrible. I called the office EVERY DAY because my complaint of loud banging in the room above mine fell on deaf ears. I would NEVER visit this particular location again in my lif . THE WORST!!!!

This is our second time at Raleigh Double Tree Suites. This is a very clean hotel. The swimming pool, which is a connected indoor/outdoor pool is wonderful. When you check in, they give these homemade chocolate chip cookies that are to die for. Very delicious! The suites are very spacious and we got a very reasonable price. Every kind of eating establishment is near and don't forget to visit the Duke Lemur Center - it is awesome!!! We've been there 2 years in a row and will continue going there when visiting relatives in Durham. Hopefully they will keep their price down so a family can keep affording it. Thanks Doubletree!

I held a 70th birthday party at the Double tree and used the meeting facilities and rooms for travelling guests. That meeting facility, event staff and the rooms were great. The rooms were well appropriated and modern. The bed was comfortable and the buffet breakfast (a special included in the price of the room) was awesome! I would definately stay again!!!

Nothing

In a bad location, rooms were dirty. The beds weren't clean.

The location and price-point were right up my alley. I was traveling with my 10-year-old and my 4-month-old. The front desk staff was very kind and accommodating as I needed to change to a different room (with 2 beds) at the last minute. Beds were fairly comfortable.

While washing out baby bottles in the hotel sink I noticed the water was warmer than normal (I work as a barista and have a high tolerance for hot liquid on the hands) I let the water continue to run and steam was literally billowing up out of the sink! This could have easily scalded my kids. The floor had remnants of the previous tenants food/candy and the counters were not wiped well. The lampshade had some strange yellow goo splattered inside of it. My room was located right next to the office and there was quite a bit of traffic throughout the night.

It was a nice place. The staff was exceptionally helpful and courteous. They always had a smile.

Extremely clean and front desk staff went above the call of duty to find me a quiet room. Hotel is closely situated to downtown Durham and near gas stations and restaurants on 9th Street.

Great breakfast, the staff is super nice and the facilities are in excellent condition.

The elevator for some weird reason was super hot all the time.