Accessibility and suitability
Basics
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's location?
The hotel is located in a tranquil historic lane in the heart of Moscow, with no direct access to cars, packed with top brand designer shops and decorated with beautiful lanterns that make a surrealist and romantic picture. It's close to the Bolshoi Theatre, State Historical Museum, Red Square, GUM Shopping Centre, and other attractions.
What are the unique offerings of the hotel's breakfast?
The breakfast is cooked on the spot for each person, like in a restaurant, and the menu includes sweet and salty dishes. There is also free self-serving fruit-scented water and non-alcoholic mulled wine. Guests are welcomed with a glass of Prosecco, and there are books on Russian art and history available to read.
How would you describe the hotel's customer service?
From the moment of reservation to airport departure, the hotel and its staff were exceptional. They assisted with restaurant bookings, taxi prices, offered hot mulled wine, ensured room temperature was comfortable, and provided exceptional service. The staff go above and beyond to accommodate and make the stay pleasant.
What are the highlights of the hotel's amenities?
The hotel offers a business center, laundry facilities, a bar/lounge, and a winery. Additionally, there is free Wi-Fi, a multi-lingual staff, and pets are allowed on request with charges that may apply.
What are the key features of the hotel's rooms?
The rooms are very quiet and well heated, spacious, comfortable, and equipped with all accessories. They have large windows, king size comfortable beds, and are tastefully furnished. The bathroom is fully equipped with good water pressure and temperature.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Enjoy the Ideal Location
The hotel's central location was praised by many guests, making it convenient for exploring nearby attractions such as the Bolshoi Theatre, Red Square, and the Moscow Kremlin.
Consider Visiting Around New Year
Guests highlighted the magnificent atmosphere in Moscow around the New Year, with lights and decorations everywhere, making it a highly recommended time to visit.
Take Advantage of the Personalized Breakfast
The hotel offers a cooked-to-order breakfast, providing a restaurant-like experience and a menu with sweet and savory dishes. However, for longer stays, guests suggested that the breakfast menu could become repetitive, and additional choices may incur extra charges.
Be Mindful of Payment Methods
Some guests experienced challenges with the payment system, particularly when trying to settle the balance for their stay. It is advisable to verify payment options in advance, especially for larger amounts, to avoid unexpected issues.
Appreciate the Welcoming Atmosphere
Guests appreciated the hotel's tranquil and historic location, the tasteful furnishings, and the welcoming atmosphere created by the polite and English-speaking staff.
Explore the Nearby Designer Shops
The hotel's location on a historic lane packed with designer shops and beautiful lanterns was highlighted as creating a surreal and romantic ambiance, offering a unique experience for guests.
Enjoy the Cozy Restaurant
The hotel's restaurant was praised for offering great food, described as tasty, clean, homemade, and perfectly fresh, providing a delightful dining experience for guests.
Benefit from the Exceptional Service
Guests consistently praised the exceptional service provided by the hotel staff, who were described as friendly, helpful, and attentive to guests' needs throughout their stay.
Be Aware of Room Size
While the hotel's rooms were generally praised for being clean, cozy, and quiet, some guests noted that the size of the rooms, particularly the bathrooms, could be smaller than expected.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Value for money | 10.0 |
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Distance to city center | 1.4 mi |
Nearest Airport | Moscow Sheremetyevo |
Distance to airport | 16.4 mi |