Custos Hotel Petrovsky

The location is great, within walking distance from the Red Square and other main Moscow attractions. The neighborhood is quiet and offers great dining options.

The staff is friendly, helpful, and offers exceptional service. Some guests have also received a free late checkout.

The rooms are clean, comfortable, and stylish, with a lot of space. However, some guests have experienced issues with cleanliness and amenities like ventilation and air conditioning.

The hotel serves breakfast directly to the room, but some guests have found it to be poor and served cold. Additionally, the hotel lacks common areas for dining or relaxing.

The hotel's location is convenient for business travelers, with easy access to public transportation and close proximity to museums, parks, and shops. However, some guests have faced issues with electricity and amenities during their stay.

Some guests reported that rooms facing the main street suffered from noise and petrol smell, making it uncomfortable to open the windows.

Several guests mentioned issues with room cleanliness, including unclean bedding and bathrooms. It's advisable to inspect the room upon arrival and report any issues immediately.

Some guests experienced noise disturbances from neighboring rooms. Light sleepers may want to prepare for potential disturbances and consider requesting a quiet room.

Some guests encountered delays in accessing their rooms upon arrival, despite the hotel's check-in time policy. It's recommended to confirm room readiness upon arrival to avoid inconvenience.

The hotel's neighborhood offers a variety of dining choices, including a highly recommended Vietnamese restaurant and a nearby Starbucks, providing convenient dining options for guests.

The hotel serves breakfast in the room, which may not be suitable for guests expecting a common area for dining. Guests should be prepared for this room service arrangement.

Many guests praised the hotel's staff for their friendliness and helpfulness. Engaging with the staff for assistance and recommendations is recommended for a positive experience.

Some guests reported issues with room amenities, such as poor soundproofing and absence of ventilation in the bathroom. Guests should verify the availability of essential amenities before booking.

A few guests reported issues with overcharging and difficulty in resolving billing problems. It's advisable to double-check payment charges and promptly address any discrepancies with the hotel.

The hotel's proximity to main attractions and public transportation options makes it convenient for guests to plan their sightseeing and travel around Moscow. Guests should consider utilizing nearby metro stations and bus stops for easy access to attractions.