National Harbor Hotels

Location

Shower didn't drain, staff wasn't overly helpful, which I would expect from a 4 star rating.

Great customer service. The front desk staff was awesome.

The hotel does NOT have a pool :(

Everything very relaxing.long

Long walk to room.

The Gaylord Hotel is a beautiful. The location and the strip itself are great.

Wine happy hour and morning coffee were great. Late night snacks available from the kitchen. Friendly desk staff.

The family staying in the room adjoined to mine allowed their kid to throw a full-on screaming temper tantrum for two straight hours starting at 0600 Saturday morning. The walls and doors were definitely not thick enough to muffle any of that.

Wonderful clean beautiful room. Would happily stay here again.

The beds.

The fitness room. It was soooooo hot and there was no way to adjust the temperature.

Rooftop pool, baggage storage service, polite and efficient staff, central location

Close proximty to city center, metro access through lobby.

Nothing

Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel

Cost

The complementary full breakfast is outstanding and one of the key reasons we have stayed their repeatedly. I encouraged others in the 800+ persons competition to stay here. The free shuttle to the Gaylord CC is fantastic. Firgerator & microwave in room was great. Staff mostly was helpful.

On last day stay no sausage on Mondays breakfast following long Thanksgiving weekend. Comfort Inn Driver to Gaylord CC on Monday repeatedly complained he had to come in on his "day off". Thus he didn't open the doors, open or help load luggage in to the van. And this was the time I hand 2 awkward bags. YET he did help on previous trips. I was his only passenger too! He just sat in his van at pick up and delivery! I gave him a $2 tip because I DID appreciate the transportation. As a small business owner for 32 years "consistent service is paramount. Yet helpful customer service needs to be extended to the end and ALWAYS.

The location was convenient to downtown Washington DC, and the desk staff was very positive and cheerful.

The room was lightly cleaned, when it needed a complete scrub-down. There is mildew on the fire-sprinkler head, and the paint looks like a lowest-bidder job. The A/C unit sounded like an idling truck. I was given a room at check-in that had an unregistered guest in it -- maybe a "friend" of the housekeeping staff, since it's obvious their primary effort isn't cleaning rooms.

Staff, breakfast, pool

Forced to valet park at $99 for 2 nights. I don't like to valet park. I didm;t have an option. If I had known this ahead of time, I never would have booked.

Location. Across the street from an event I was attending

Lobby restrooms filthy

I like the fact it was right next to the Gaylord

No refrigerator, numerous guests were complaining. No cups only coffee. Bathroom was not stocked. The walk from the garage to the hotel is less than pleasant. The garage is a public garage. Minimal parking, one elevator. Trying to move luggage from elevator across a street with numerous other people parking and riding elevator. Very small loading area in front of hotel. Not what I am use to when it comes to Hampton Inn.

Price was pretty good for DC during spring break. Close to subway.

Wireless was extremely slow and intermittent. They felt is was our computer but we had several...they could not all have issues. The room was moldy causing a lot of allergy issues.

This Best Western is very run down. There are cracks in the bathroom walls, mold or dirt in between tile. The room didn't smell clean, nor feel it. I would prefer hotels not spray room freshener (which they didn't), however it had a stale smell. The first room we were given was #119, whatever you do, don't take this room, it is next to the laundry room and the noise and banging from the machines is not tolerable- this room should be a storage unit- not fit for humans. ( it is also right under a staircase to the second floor- kids were running up and down alot. Second worst experience at a hotel/motel ever!

Rooms were very clean. Beds were comfortable. Very nice outdoor pool with plenty of lounge chairs, an outdoor bar and poolside table for eating. Parking at the hotel was perfect.

Bathroom was slightly small but very clean.

I liked the location, the staff was very friendly, and the complimentary water.

We had issues with our air conditioning which we told the staff about but nothing was fixed and our room was muggy and damp.

The location, the surrounding stores, the room, the balcony (cost less than $10 extra) and the balcony view, the customer service, the cleanliness...no complaints at all. We were VERY IMPRESSED and will be back when in town!

Overall the experience was pleasant, rooms are nice, front desk help is always very nice. Your shower water pressure is excellent and a big deal :). Rooms are satisfactory.

Your bar area seemed a little blah. It could use a bit of a face lift. The bartender was also not bad, but slow and not engaging.

Comfy bed, nice location close to King St. in Old Arlington. Friendly, competent staff.

The wifi cost money.

Excellent hotel, great atmosphere, within walking distance to shops, restaurants, attractions

Room was good for one person on a business trip.

I had problems with the parking. It was expensive for the bad service that was given to me. Also I was double charged for my room. I have booked many hotel rooms and that has never happened to me

It was a nice hotel, in a relatively good location. Not a far walk to the Smithsonians, White House, etc.

Parking is expensive and they tell you there's no charge for room service to be delivered, but there is.

The hotel was very central to points of interest (for me) ie historical sites, shopping, gay neighborhood. All within walking distance. Fantastically clean.

No negatives

Sufficient for a stay over night.

My husband and I used this hotel for our recent vacation to DC. It was in a nice area. They had a free shuttle bus to the airport which is where you catch the metro. All in all it was pretty convenient to the city. Also very close to the King Street area in Alexandria. We enjoyed getting to explore that area at night.

Nothing was included. You literally got the room and that was it. Parking for your car is $20 a day.

Room was perfect for what we needed

Had to pay for parking when it used to be free. Expensive

The decor was excellent. I recommend using the subway, it's a short walk away.

If it had a pool it would have been perfect, but otherwise it was fantastic. Service at the in-hotel restaurant was slow and food was a little overpriced compared to the excellent food you could get around town.

Great location

The hotel was quiet, the room furnishings were fresh and attractive, and I found the decor pleasing generally. The room overlooked the courtyard, which was also quiet. A good location too--we were able to walk to many of our destinations right from the hotel. Staff were friendly and very helpful. I needed a cab one rainy morning, and asked at the front desk if they could call for one. Instead, the bellman grabbed his umbrella and went out to the street, down to the nearest busy corner, and whistled up one for me. Above and beyond!

Our room was small--would have been perfect for a single guest, but a little cramped for two. Just one bedside table, for example, with no room for a second. We would have liked a king bed, but one evidently wasn't available--again, perhaps a size issue. Last, half the wardrobe cabinet was taken up by a room safe and refrigerator pre-stocked with candy, soda, and alcohol, so there wasn't quite enough room for two people to hang our things. And yes, no iron or ironing board. We didn't try the meal facilities. We'd stay again--the pluses outweigh the minuses.

The staff was friendly, location was convenient, rooms were very comfortable and nicely furnished.

I loved the room and the cleanliness...the comfort of the bed..overall great...

the fact that there was no tub mat in the bathroom. Tub very slippery. as a business traveler my flight was late and when I got to the hotel there was no restaurant or room service.. on my floor there were not even vending machines to purchase soft drinks..

the front desk staff was very helpful and courteous. The room was clean and spacious. The bathroom was wonderful.

Room was nice AC was cold on them hot days. Very close to DC Shuttle to Old town was big. friendly staff

Shuttle bus had no AC! Breakfast was ok, coffee was empty they said they take pride in knowing it was full all the time.

It was after dark and we were returning to hotel with our children. Called for shuttle to meet us at metro stop. Was told it would be there waiting. Called again upon arrival and was told that he picked someone else up and would come back for us. Called again after waiting 20 minutes and was told that it would be 15-20 more minutes (hotel is 5 minute drive from metro) and it was MY FAULT because I called while I was on train instead of calling from the station - except I did call from the station! Waited another 10 minutes before finally calling an UBER. Being left standing in the dark for nearly an hour at an end-of-line metro stop with children is completely unacceptable!!!!

The room was bright, clean and nicely decorated. The bed was very comfortable and the kitchenette was fantastic! Stocked with the best shortbread cookies!

The double doors were unnecessary. Bathroom was a bit small.

Great location, walk to anywhere. Spacious room with separate kitchenette. Elegant and stylish. My wife enjoyed the makeup table in the room. Helpful staff.

Noisy HVAC. Slow draining shower / tub with slippery bottom. Not enough outlets to power all our devices at once.

Location to everything

The front desk was very unprofessional. Didn't respond to your needs. Never had such bad customer service at a Hampton Inn before.

Desk staff very helpful and friendly. Very clean hotel and descent breakfast.

Rooms need a little speicing up. Hotel needs better options for late nite snacking.

Our package included parking, breakfast and Wi-Fi. We have stayed here probably 8 years in a row for an annual visit to Washington. The rooms are very comfortable, especially the bedding. The breakfast was a buffet and had a great variety of items. The Starbucks in the lobby is convenient. Overall we love this property and will stay there again, mainly because the Metro station is across the street from the hotel.

On nearly every visit, there is a glitch with housekeeping. On this trip we returned to our room in the afternoon hot and tired, and looking forward to a cool rest. We had not received housekeeping services that day. When I spoke to a housekeeper, she told me we were listed as checked out on her sheet. We got clean towels from her and declined to have her clean the room in order to have some quiet time. We left our recyclable bottles on the desk, but they were not picked up over a period of 3 days.

Great location for touring Old Town Alexandria and Washington DC due to it's prime location across from the King Street Station on the Washington Metro. Hilton Alexandria Old Town also has great hotel facilities such as a Starbucks on site as well as their own restaurant. Hilton Alexandria Old Town is situated at one end of King Street allowing for easy access to Alexandria Old Town Restaurants.

Hilton Alexandria Old Town charged $35 nightly parking fee. This keeps me from giving Hilton Alexandria Old Town a higher rating.

It's in a good location just north of the heart of Washington DC.

I was in town for 6 nights for a SHRM conference and this hotel was very disappointing. Why is it that more expensive hotels charge extra for wifi while it's free at lower-end hotels? An extra $15/day for wifi. Ridiculous! They were a little stingy with the towels--I only had 2 bath towels in my room. Most hotels provide 3 as standard. The bathroom was small and laid out oddly. The toilet was against the same wall as the bathroom door, facing the sink, and was very close, so getting up was a little awkward. The shower didn't have a door so a lot of water ended up on the floor. I reserved a king bed but the bed I got was no bigger than a queen. I had to ask to be moved to a room with a king bed. The staff was neither friendly nor accommodating. The published breakfast hours were up to 10:30 but when I tried to enter the restaurant a little after 10:00 am the staff said they were closed until lunch. The examples of their borderline-rudeness are too numerous to list, but very few on staff were friendly. Oddly enough the exception seemed to be the housekeeping staff.

This site says it has free parking which is not true it was ok but wouldn't stay there again breakfast is 16 dollars for cereal and muffins internet is also expensive

The hotel is well equippped and well staffed. There are 2 shuttles an hour to the airport / metro or you can walk 20 minutes to a metro station. This made is a great base to visit Washington. Alexandria is a pleasant tow with lots of restaurants. Prices were much better and it was like living on the dge of the city so it was quite and relaxed but quite easy to reach all the sights of DC.

We really liked it all. Hotel is well maintianed but you can tell it is an older building.

Clean Hotel. Friendly Staff. The room and bed was very comfortable.

Paid Parking. No Continental Breakfast. No microwave in the room or hotel? Room 331 you had to enter a dark bedroom. The room was absent a central ceiling light in the center of the room above the bed. Turning on the wall light switch at the room entrance door only turns on the vanity light.

I had an issue with the parking garage when I initially checked in. The went above and beyond making sure the issue was corrected. What was problematic turned into great hospitality throughout our entire stay! We could not have asked for a better location to stay!

Very clean and efficient.

Everything was good.

Arrived by train at 915AM on check in day, expecting to leave bags and check in later, what a pleasant surprise to find out a room was ready and we could move in. The staff were all friendly and helpful, the breakfast was a great start to our day, and was by no means meager pastries and fruit, but eggs, sausage, potatoes, waffles, French toast,, oatmeal, grits, and more! The nightly managers reception with drinks, and snacks was a great touch to the end of the day. The hotels location could not be more convenient for travel, Amtrak, and D.C. Metro stations mere steps away, in addition to the The King Street free Trolley. I saw many families enjoying the Hotels amenities as well. We did not park here but the price seemed comparable or less than other area hotels, the price for our Amtrak tickets was about what it would have cost to park, without fuel costs or a stressful drive from Norfolk. Nothing fell short of our expectations, and we will likely make this trip again.

This hotel does a wonderful free Breakfast with made to order food and a very efficient staff. The manager receptions at night are also done very well. Good location for access to Old Town Alexandria and the DC Metro.

The property charges $28 per night for parking in the facility underneath the hotel. There really is no other available parking for this hotel. The parking is dangerous and has overally small spaces in between large concrete pillars. Not only are you paying too much but the parking is impossible. Too many handicapped rooms. We were assigned one when we didn't want one at all. We also were not given the bed type on our reservation. Management didn't care. We were part of a party of 13 people staying at the hotel for an event.