2.0
Poor
Anonymous, Aug 2024

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Basics
Accessibility and suitability
Bathroom
Laundry
Pool and spa
Parking and transportation
Media and entertainment
Workspace
Services and conveniences
Bedroom
General
Health and safety
Fitness






AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the best times to visit the hotel?
The high season is in July, offering a great time to enjoy the indoor pool and hot tub. However, March is the low season, which may provide a quieter and more affordable stay.
How is the cleanliness of the hotel?
The hotel is generally clean, with guests praising the exceptional cleanliness of the facilities and the comfortable beds. However, some guests have mentioned issues with the cleanliness of certain rooms and areas, such as dirty carpets and outdated rooms.
Is parking available at the hotel?
Yes, the hotel offers free parking as one of its amenities, providing convenience for guests traveling by car.
What can guests expect from the hotel's food quality?
The hotel offers a breakfast in the morning, but some guests have mentioned that the options are limited. Additionally, some guests have expressed dissatisfaction with the quality of the breakfast and the coffee.
How is the customer service at the hotel?
The staff at the hotel is known for being very friendly and helpful, providing efficient and pleasant service. However, some guests have reported issues with their reservations and encountered challenges with late-night activities and the surrounding neighborhood.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
If you prefer fewer crowds, consider visiting in March, which is the low season, to enjoy a quieter experience.
Nearby Attractions
The hotel is conveniently located near various attractions such as the Hackley and Hume Historic Site, Heritage Landing, and Lakeshore Museum Center, providing ample opportunities for exploration.
Pet-Friendly Accommodation
This hotel is pet-friendly, making it a suitable choice for guests traveling with their furry companions. However, be mindful that charges may apply.
Check Accessibility Features
The hotel offers increased accessibility, making it a good option for guests with mobility concerns. It's advisable to inquire about specific accessibility features when making a reservation.
Verify Room Amenities
Some guests reported issues with room amenities such as missing toiletries and malfunctioning showers. It's advisable to verify the availability and functionality of amenities upon check-in.
Consider Noise Levels
While the rooms are generally reported to be soundproof, a few guests mentioned noise disturbances in the hallways. Light sleepers may want to consider this aspect when choosing a room.
Dining Options
Guests noted that dining options around the hotel are limited, especially outside of breakfast hours. Consider planning meals in advance or exploring nearby dining establishments.
Confirm Pool Availability
Several guests expressed disappointment due to the closure of the pool and hot tub. If access to these facilities is important to you, it's recommended to confirm their availability before booking.
Address Safety Concerns
Some guests mentioned feeling uncomfortable due to safety concerns related to the neighborhood. It's advisable to exercise caution and be mindful of surroundings, especially when venturing outside the hotel premises.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
December | August | $73 | $54 |
Cheapest month to stay with an average 24% drop in price. | Most expensive month to stay with an average 42% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
6.5 | 0.8 mi | Muskegon | 1.4 mi |